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About Industry West
With a focus on carefully crafted modern furniture and decor, Industry West blends contemporary and innovative designs with an air of timelessness and simplicity. The styles feature industrial and traditional touches, specifically chosen to create an elevated, luxurious space.
Known for its highly stylized collection, Industry West has amassed an impressive following of 105k on Instagram and 86.7k likes on Facebook. It has also earned features in popular magazines and media outlets, such as House Beautiful, HGTV Magazine, and Architectural Digest, just to name a few.
But before you Add to Cart, keep reading this Industry West review for all the details. We’ll look at where the brand came from, what makes the products stand out, what customers are saying, and more to help you decide if it’s the right fit for your space!
Overview of Industry West
Industry West was founded in 2011 by husband and wife duo Jordan and Anne England, who were searching for the perfect dining room chairs as they redesigned their home in Southern California.
Realizing that the perfect chairs didn’t exist–at least at a reasonable price point–the couple decided to create their own, working with artisans and designers to craft high-quality, beautiful seating that was affordable priced.
Though the brand’s story began with the search for the perfect dining chair, it has since expanded to offer a vast array of furniture and decor, though all of the pieces fit into a minimalist and modern design palette.
Today, the company maintains its original mission to “design for the people” and distribute furniture products that people actually want, with a quality design built to last. The brand is now based in Jacksonville, Florida, and delivers all over Canada and the US.
Now that we have covered the origins and mission of the brand, this Industry West review will go over some of the key highlights to keep in mind.
Highlights
- Wide variety of stylish modern, industrial, and contemporary furniture
- Pieces for living, dining, decor, and outdoor
- Sleek and minimal silhouettes
- Designed to make luxury accessible
- Crafted from high quality materials
- Financing options
- Samples available
- 1-10 year warranties
Industry West carries a vast range of highly curated modern furniture, featuring streamlined silhouettes and timeless color palettes. The collection includes everything from bedroom and living room furniture to outdoor pieces, storage essentials, and decor.
To give you a better idea of what the brand is about, this Industry West review will give you an overview of some of the most popular options up next.
Industry West Chair Review
Since the story started with the need for high quality, beautiful, and affordable seating, it only makes sense to take a look at the top selling Industry West chairs.
Below, we’ll share the deets on some of the brands most sought after pieces so you can get an idea of what all the hype is about.
Industry West Chair Prouve Aluminum Review
Hand crafted from a blend of steel and aluminum, the Chair Prouve Aluminum has a distressed, industrial finish with a modern silhouette.
The timeless shape features rounded legs and a simple rectangular seat and matching backing, though it is reinforced with an extra sturdy and thick set of back legs. It is also weather resistant, making it ideal for outdoor use.
Versatile and classic, the Chair Prouve Aluminum retails for $275.
Industry West Chair Marais Vintage Review
A bistro chair is a must have, whether you’re setting up patio seating or trying to recreate a cafe setting in your home. The Chair Marais Vintage offers just that, featuring an industrial twist.
With a raw steel frame and handcrafted finish, this chair is ultra durable, ideal for both indoor and outdoor use. It features a sturdy backing and rounded legs that easily stack together for storage.
While a bistro chair would normally have a black or white finish, this style is a distressed chrome, allowing it to hold up easily against the elements.
Carefully welded for a vintage look, the Chair Marais Vintage retails for $255.
Industry West Chair Madewell Review
The Chair Madewell is a classic schoolhouse style, featuring a powder-coated steel frame with an epoxy-coated walnut veneer seat and back.
The coatings ensure extra durability, ideal for use in commercial and residential spaces. The warm shade of walnut adds an inviting, natural element, while the steel frame creates the vintage industrial feel.
The classic silhouette is ideal for placement at desks, with a comfortable rounded seat and backing that provides enough support during a long day working.
Blending industrial and vintage elements, the Chair Madewell retails for $255.
Industry West Furniture Review
As we have mentioned, Industry West furniture features a vast collection of pieces with options for every room in the home. Without further adieu, let’s delve into some of the best sellers from the most popular categories.
Industry West Sandon Nesting Side Table Review
Convenient and sophisticated, the Sandon Nesting Side Table is ideal for any living area as well as adding an industrial element to a commercial space.
The smaller table nests seamlessly into the larger one, with a rounded steel frame that is timeless and minimal. The lightweight frame is ideal for smaller areas, helping things to feel open and larger.
The mercury glass top on each of the rounded tables feels vintage, yet reflects light to add warmth and brightness to the room.
Ideal for adding a vintage yet bright and open touch to any space, the Sandon Nesting Side Table retails for $979.
Industry West Tribecca Sofa Review
Born for a sitting room or minimalist living space, the Tribecca Sofa features a kidney bean shape and rounded silhouette. It is carefully stitched together to create natural shapes and curves, inviting you to sit back and relax.
Crafted from a latte-colored nubuck leather, the neutral shade allows the shape of this sofa to do all the talking. It also features ultra low brown wooden legs to create a floating effect, as well as cushiony polyurethane foam for a comfortable feel.
With a seat depth of 22”, the Tribecca Sofa is organic and inviting, retailing for $3,950.
Industry West Cane King Bed Review
Designed to blend Scandinavian style with modern design, the Cane King Bed features a rounded cane headboard and footboard with a minimal silhouette.
The frame is crafted from solid ash wood, available completely natural or stained in black, green, or blue. With woven cane at the center, the design feels sleek and simple, while still having an earthy and natural feel.
The sturdy legs and wood frame blend with the details around the cane for a streamlined and finished look, while the oversized headboard adds an organic touch.
With slats included, the Cane King Bed features everything you need to turn your bedroom space into a sanctuary, retailing for $4,200.
Who Is Industry West For?
Designed to elevate any space, Industry West supplies a wide range of industrial, modern, and contemporary furniture ideal for decorating and adding depth to homes, offices, and more.
With that being said, this Industry West review feels that the products are designed for a number of uses, such as wedding venues, workplaces, restaurants, interior designers, as well as personal homes.
The styles are sleek and luxurious, easily feeling lived in and simultaneously elevated, making them a great way to create a space that feels open and inviting, as well as sophisticated, warm, and professional.
Industry West Reviews: What Do Customers Think?
At this point in our Industry West review, it’s easy to say that this brand is great. It carries a wide range of products, focuses on innovative designs, boasts affordable prices, and features stylish, modern silhouettes.
But what are customers saying when it comes down to it? We turned to Industry West reviews to find out, sourcing comments from the brand’s website, Slumber Search, and House Beautiful.
On the Industry West website, the brand earns an impressive 4.8/5 stars out of 434 reviews. One shopper reports excellent customer service:
“Very Professional, Prompt delivery. Exceptional customer service. People actually return calls and emails quickly. Very good customer resolution. I had a slightly damaged chair and they quickly offered a replacement or deeper reduction in price if I chose to keep it.”
Another shopper notes that the design is worth the price, especially considering the focus on durability and functionality:
“Quick delivery and quality far outweighs the prices! We are absolutely in love with these stools for our new kitchen. They were so much heavier and sturdier than we would have thought, and my kids won’t easily just knock them over! Literally could not be happier.”
One customer shares that they will be back for more, with nothing but good things to say:
“I wanted something contemporary, comfortable and easy to clean and there were several options available. I wasn’t sure which color to order so was delighted to be offered color swatches. The furniture arrived more quickly than I expected and in perfect condition. Everyone who sees the stools comments on how comfortable they are.”
Industry West is also highly rated on Slumber Search, with 9.1/10 stars. One patron describes being impressed with the perfect marriage of beauty and functionality:
“I love our new Penny lounge chair (upholstered in blue). It’s extremely comfortable, and it looks beautiful – two things that don’t always go together! The wood is smooth and has a subtle glow. The chair arrived in perfect condition.”
On House Beautiful, the reviewer notes the versatility of the pieces, writing that Industry West is “known for designing industrial and mid-century modern pieces that can work with just about any style—including capital-c Corporate spaces.”
Overall, Industry West doesn’t have too many reviews online. But, we only found that customers had good things to say about the brand, remaining impressed by the way it blends quality craftsmanship with attentive customer service to ensure a seamless experience from perusing the website to setting up pieces in the home.
Is Industry West Legit?
No matter what you’re shopping for, the first thing to consider is whether or not the brand is legit. Nothing is worse than thinking you’re investing in quality furniture, only to discover that it’s not what you thought it would be at all.
Fortunately, our Industry West review found that the company is backed by strong social media pages and followings, and has also been featured in numerous magazines and media outlets, making one thing clear: this brand is the real deal.
Is Industry West Worth It?
Before you check out, it only makes sense for this Industry West review to deem whether the pieces are worth the buy or not. And while there aren’t really too many customer reviews, we only have good things to say.
First of all, the brand is dedicated to providing high quality essential home furnishings that will last your space years to come, both in appearance and design. On top of that, the range includes something for everyone, with pieces for every space of the home, and even options for kids.
Overall, if you’re looking to elevate your home with intricate details and carefully crafted pieces, Industry West is worth checking out.
Industry West Promotions & Discounts
Looking to save on your new home furnishings? Fortunately, our Industry West review scoured the web for all the best deals and discounts available. Here’s what we found:
- Receive free shipping with code FREESHIPPING
- Enjoy an additional 5% off the Compass collection
Where to Buy Industry West
Did something in our Industry West review catch your eye? You can visit the brand’s website, or visit their in store location at 14 Crosby Street in New York.
FAQ
Who owns Industry West?
At the time of this Industry West review, the company is owned by its original co-founder and current CEO, Jordan England.
Does Industry West ship internationally?
If you’re shopping from Canada, you can visit ca.industrywest.com and shop in CAD, without any extra fees, duties or taxes due upon delivery.
At this time, the products are not available internationally, though this Industry West review recommends following the brand’s social media pages for updates.
What is Industry West’s Shipping Policy?
Anxiously awaiting your order? Fortunately, our Industry West review found that the brand offers speedy shipping options, dispatching in-stock items within 7-10 business days, while backordered products have a minimum lead time of 16 weeks prior to being delivered.
Smaller parcels will be sent via carriers such as USPS or UPS or through the brand’s freight partner, depending on size. Customers will receive an email with tracking information when the order ships.
Curbside delivery is pre-scheduled and available in the contiguous 48 states. Shoppers will be contacted at least 36 hours in advance of delivery to schedule a drop-off appointment.
The brand also offers a clear outline of shipping rates for standard delivery:
- $50 and less: $13
- $50-$100: $30
- $100-$200: $50
- Higher than $200: 12.5%
Some large items may also incur an additional $99 handling fee. Expedited and white glove delivery are only available via email request.
If an order’s shipping information needs to be revised post-purchase, and therefore needs to be redirected during transit, that order may incur a reconsignment fee of up to $200.
What is Industry West’s Return Policy?
If your Industry West order doesn’t work out, the brand offers 14 days for returns. The brand recommends inspecting all orders upon delivery to ensure they are undamaged and correct. To start a return, follow these simple steps:
- Email the brand’s support team to request a return, including any necessary details or photos
- If the item is eligible for return, you will receive a custom Return Merchandise Authorization (RMA) code. Any packages returned without the RMA number will be refused upon delivery and may be subject to additional fees
- Repack items, ensuring they are in original condition
- Ship your return package, marking the RMA on the package, to this address:
Industry West
Attn: Returns Department
4660 POW-MIA Memorial Parkway Suite 100
Jacksonville, FL 32221
After you have shipped your return, allow 7-10 business days for processing. Customers are responsible for return shipping costs and the final refund will exclude a 10% restocking fee.
Some products also come with a 1-10 year warranty that protects against manufacturing defects.
How to Contact Industry West
We hope you enjoyed our Industry West review! If you have any further questions about the brand or its products, you can contact them using the following methods:
- Call: 800-382-9303
- Live chat function
- Email: [email protected] for general inquiries or [email protected] for returns, replacements, and exchanges
- Write:
Finance Office
4660 POW-MIA Memorial Parkway
Suite 100
Jacksonville, FL 32221
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