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Felix Health Review

About Felix Health

Felix Health Review

Felix Health is a digital healthcare company that lets you get a prescription for various conditions without ever stepping foot in a doctor’s office. After your virtual Felix health review with a licensed Canadian doctor, the brand ships your medication right to your door.

A review shows that average wait time to see a specialist doctor in Ontario is about 53 days. If you’re suffering from a bothersome condition, whether it be sexual health concerns, poor mental health, or splitting migraines, waiting almost two months to get the help you need can be unbearable. This is where Felix Health can be a lifesaver.

No wait times, no exposure to nasty waiting room germs, and no leaving your bed. Felix Health is generally for anyone 18 years or older and ships across Canada.

Telehealth services, like Felix Health, are a game-changer in reducing barriers to accessing healthcare. While reasons for choosing not to go to the doctor vary widely, one study found that some main reasons included time constraints, long wait times, and embarrassment. Online healthcare, like Felix Health, helps to solve these issues.

Does this sound too good to be true? In this Felix Health review, we’ll take an in-depth look at how the brand works and what they offer, so you see if this service is worth your time.

Their service is efficient, helpful, and can help provide real relief, all from the comfort of your home. 

Felix Pros and Cons

Felix Health Review


  • Convenience: Felix Health provides a digital platform that allows users to get a prescription for various conditions without having to physically visit a doctor’s office. This convenience extends to their delivery system, which ships the required medication right to the user’s doorstep​​.
  • Efficiency: The service significantly reduces in-person wait times for medical appointments. This is particularly beneficial for individuals who require immediate attention for conditions like sexual health concerns, mental health issues, or migraines​.
  • Accessibility: Felix Health operates as a vital link between patients and doctors, helping to minimize barriers to healthcare access. The platform is especially useful for individuals who are unable to visit a doctor due to time constraints or other factors​.
  • Comprehensive Service: Felix Health covers a wide range of health concerns, from acne and allergies to sexual and mental health. It supports most generic and brand-name medications and allows prescriptions to be transferred for free. The service is also backed by some of Canada’s leading physicians and pharmacists​.
  • User-friendly Process: Felix Health operates with a simple three-step process: complete an online visit, get your prescription, and enjoy fast, free delivery. Users can renew their prescriptions up to 30 days after the expiry date without having to go through the entire process again​.


  • Cost: While Felix Health does offer a one-time flat rate of $40 for an online visit, which includes prescription refills for one year, users must also account for the cost of the medication. It’s important for potential users to consider these costs when evaluating the service​.
  • Limited Availability: As of now, Felix Health is only available in certain provinces of Canada. This limitation may pose a challenge for individuals residing outside of these areas who wish to utilize the service​.
  • Insurance Acceptance: While Felix Health does offer direct billing with some insurance providers, it does not cover the cost of the online visit. The coverage of the medication costs is also dependent on the user’s insurance plan​.
  • Limited Conditions: Felix Health might not be suitable for all medical conditions. Some potential disadvantages could arise if users require in-person medical examinations or treatments for certain conditions that cannot be addressed through an online platform.
Felix Health Review

How Does Felix Work?

Felix Health Review

Felix Health is a zero commitment service that allows you to get the lifestyle medication you need on your terms. 

To give you a quick rundown, the brand has a 3-step process:

  1. Complete your online visit
  2. Get your prescription
  3. Enjoy fast & free delivery

Your online visit does not involve video chat or a phone call, as you will see with most similar online services. 

Felix requires you to complete a detailed quiz on your previous medical history, symptoms, and any medications you have already been prescribed, as well as uploading a photo of yourself and your ID. 

It’s important to note that you must complete all necessary steps to receive a prescription. 

If you need to renew your prescription, you do not need to go through the above process again as long you renew your prescription up to 30 days after the expiry date. Otherwise, you will have to complete an entirely new online assessment.  

Looking for more information on the services that this digital healthcare company has to offer? This Felix Health review has all the details, so let’s take a look at some of the brand’s lifestyle medication services.


Discover the revolutionary features of Felix Health, a digital healthcare platform designed to make managing your health easier and more convenient. From online consultations to automated refill schedules, let’s explore what Felix Health offers.

Online Consultations: Felix Health enables you to consult with licensed healthcare professionals online, making it convenient to discuss your health concerns without leaving your home​​.

Prescription Services: Felix Health provides prescriptions for a wide range of health concerns, including acne, allergies, sexual health, and mental health. They carry most generic and brand-name medications, allowing you to get the medication you need based on your specific requirements​.

Free Prescription Delivery: With Felix Health, your prescriptions are shipped for free directly to your door. This eliminates the need for pharmacy visits and makes managing your healthcare more convenient​​.

Option for Pharmacy Pickup: If you prefer to pick up your medication from a pharmacy, Felix Health gives you the option to do so. This flexibility allows you to choose the most convenient method of getting your medication​​.

Prescription Transfers: If you have pre-existing prescriptions, Felix Health allows you to transfer them to their service for free. This makes it easier to manage all your medications in one place​​.

Automated Refill Schedule: Felix Health offers an automated refill schedule for your prescribed medications, ensuring that you never run out of the medications you need​​.

No Video Chat or Phone Call Required: Felix Health’s online consultation process does not require a video chat or phone call, making it more accessible for individuals who are not comfortable with these modes of communication. Instead, users complete a detailed online assessment, including a quiz on their previous medical history, symptoms, and any medications they have already been prescribed​.

Prescription Renewal: You can renew your prescription up to 30 days after the expiry date without having to go through the entire process again. This makes managing ongoing medications more streamlined and efficient​​.

Backed by Professionals: Felix Health is supported by some of Canada’s leading physicians and pharmacists, ensuring that you’re getting expert advice and support​1.

Direct Billing with Insurance: Felix Health provides the option of direct billing with some insurance providers, making it easier to manage your healthcare costs. However, it’s important to note that the coverage may vary depending on your insurance plan​​.

4 Felix Bestsellers

Felix Acne Review

Felix Health Review

If you’ve ever tried to see a dermatologist, you know that this process can often take several weeks or even months.

Studies have shown that even patients seeking a follow-up or routine appointment from their dermatologist face lengthy wait times. With Felix Health, a doctor-approved acne medication can be prescribed to you within 24 hours.

While this may sound a little too good to be true, let’s take a closer look at how this service works.

First, you’ll be required to take a very detailed skin care quiz in order for Felix’s doctors to come up with a prescription that is right for you. At the end of the quiz, you will also be required to upload photos of your skin for the doctors to inspect. 

The brand will then recommend a combination of prescription skincare products to suit your needs or will allow you to build your own for those who already know what they want. 

While it may seem next to impossible to receive an accurate acne prescription through a virtual service, Felix Health insists that their system works.

Their healthcare practitioners will follow up with any additional questions to make sure they have developed the right regimen for you.

Felix Sexual Health Review

Felix Health Review

Felix wants to take the stigma out of asking for help when it comes to your sexual health, allowing their patients to receive the medication they need without fear of judgment. 

Even though sexual healthcare is widely available, many people avoid seeking their doctor’s help out of stigma, fear, and embarrassment. Luckily, Felix allows you to get prescriptions for your sexual health needs without ever having to leave the comfort of your home.

The brand recognizes the need for affordable and easily accessible sexual healthcare medication, stating that “in a single week of 2016, Health Canada seized $2.5 million worth of counterfeit prescription medication at the border, 98% of it claiming to treat sexual health conditions.” 

In order to offer a solution to this problem, Felix Health provides treatments for:

  • Cold sores
  • Erectile dysfunction
  • Genital herpes
  • Birth control prescriptions 

Cold sores and genital herpes are often caused by the same HSV-1 or HSV-2 virus, so the treatment for these conditions is usually very similar.

That being said, the company does not allow patients without a previous diagnosis to receive medication for genital herpes. 

Felix probably just wants to make sure that they are not treating you for the wrong illness, but it is worth noting. 

Erectile dysfunction is a common health issue in which men are too embarrassed to ask for help, with one survey showing that about 39% of men with erectile dysfunction never seek treatment for it. Men with erectile dysfunction tend to have a negatively impacted quality of life, so the toll that avoiding healthcare takes is heavy. 

Felix Daily Health Review

Felix Health Review

When it comes to having the confidence to go about your daily life, the company wants to make sure you’re covered in all areas. That’s why Felix offers a solution to common issues that plague both men and women daily, including migraines, allergies, and even hair loss.

While women also suffer from hair loss, Felix targets their hair loss treatment towards men, where this issue is more prevalent. One study showed that about 42% of men between 18-49 deal with moderate to extensive hair loss. 

In order to help treat hair loss, the brand offers a pill that prevents the production of dihydrotestosterone, one of the main culprits of balding.

While migraines are another widespread ailment, many of us don’t think that there is a wide variety of migraine medication available on the market to ease that excruciating pain. Greater access to these medications can have a massive impact on many people, as the Migraine Research Foundation reports that migraines are the 3rd most common illness in the world.

As is the case with many of Felix’s prescription requirements, you cannot receive migraine medication if you have never been diagnosed with migraines by a doctor. 

Whether you experience seasonal allergies or allergies all year round, Felix Health doesn’t want you to have to suffer with them. When over-the-counter allergy medications don’t help, you can turn to the company’s prescription antihistamine tablets, eye drops, and steroid nasal sprays.

Felix Mental Health Review

Felix Health Review

The hustle and bustle of today’s world is really taking its toll on our mental health. According to the World Health Organization, about 4.4% of the global population suffers from depression, while about 3.6% suffer from anxiety disorders.

While we might be aware that our mental health is just as important as our physical health, asking for help is not always on the top of our list. One study showed that one of the most common barriers to seeking mental healthcare was that many people don’t think they need or deserve it.

Felix Health is looking to break the stigma surrounding anxiety and depression medication and is a firm believer in getting people the help that they need for any and all mental health issues.

That being said, there is one drawback to this service: you have to be currently taking medication for your mental health to receive a prescription. If you haven’t already been diagnosed and prescribed medication, Felix can’t supply you with it. 

While it’s understandable that Felix doesn’t want to be responsible for diagnosing a mental disorder through an online quiz, this does take away much of the initial appeal of the service. 

They also cannot change the previously prescribed medication if you are not happy with it or its dose. The upside is that you can still get the anxiety and depression medication you were already prescribed delivered right to your door, so that’s something. 

Who is Felix Health for?

Felix Health is an exceptional healthcare option that offers convenience, accessibility, and efficiency for a wide range of individuals. It caters to various groups of people who can greatly benefit from its services:

For busy professionals, finding time to visit a doctor’s office can be challenging. Felix Health’s online platform allows them to conveniently consult with healthcare professionals without disrupting their work schedule.

Residents of rural or remote areas, where access to healthcare professionals is limited, can benefit from Felix Health’s services. As long as they have internet access, they can consult with doctors and have medications delivered to their doorstep.

Individuals seeking privacy in managing their health matters can rely on Felix Health’s confidential platform. This is particularly beneficial for those dealing with sensitive issues like sexual health or mental health concerns.

Felix Health offers a convenient solution for individuals with chronic conditions that require regular medication refills. It simplifies the process of prescription refills, eliminating the need for repeated doctor visits.

For individuals with mobility issues, Felix Health’s online consultation and medication delivery services ensure they can access healthcare professionals without leaving their homes.

It’s important to note that while Felix Health is a valuable resource for many, it may not be suitable for all medical conditions. In-person examinations and treatments are still necessary for certain conditions that cannot be addressed through an online platform.


If you’re looking for alternatives to Felix Health, here are some other brands that offer similar services:

  • Get Roman: Get Roman provides online healthcare services, including telemedicine consultations and medication delivery.
  • For Hims: For Hims offers an online platform for personalized healthcare, offering consultations, prescriptions, and home delivery of medications.
  • Simple Health: Simple Health focuses on providing accessible birth control options through their online platform, including consultations, prescriptions, and discreet delivery.
  • HVMN: HVMN offers a range of online health services, including consultations, lab testing, and personalized health products.
  • NewSmile: NewSmile specializes in online orthodontic services, providing virtual consultations and convenient teeth-straightening solutions.

Please note that while these brands offer similar online healthcare services, it’s important to thoroughly research each option to ensure they meet your specific needs and are available in your location.

How Much Does Felix Cost?

Felix Health Review

The company charges a $40 fee for the online doctor visit, but you only pay this fee if a Felix healthcare practitioner approves your request.

This visit fee also includes a prescription valid for 12 months (excluding the price of the medication itself, as well as the pharmacy fill fee) and ongoing support from your Felix doctor or pharmacist.

The price of your medication will entirely depend on the medication you choose. The company will clearly lay out the estimated cost of your medicines per refill before you’ve even completed your online visit, with this price including the pharmacy fill fee. 

If you have insurance/benefits coverage, the price you will see will not include deductions based on your coverage.

Felix Reviews: What Do Customers Think?

Felix Health Review

So what do real customers actually think of the brand? This Felix Health review took to the internet to find out. We looked at Google, Trustpilot, and Facebook to get the bigger picture.

This digital healthcare company doesn’t have customer reviews on their website but instead directs you to Google reviews, where customer opinions are far more likely to be unbiased. 

Felix Health has received an impressive average score of 4.2/5 stars out of 972 ratings, with one customer writing, “Absolutely love this service. Have been with them for over a year; it is so quick, easy, safe, and trustworthy! The doctors are very kind and want to find the best fit for every patient!

Overall, customers are praising the company for their exceptional customer service, free delivery, and the overall convenience of having your prescription shipped right to your door, with one customer noting that this is, “truly a needed platform for everyone.

Other Felix Health reviews offered similar praise, with TrustPilot ratings averaging 3.1/5 stars out of 295 reviews. Trustpilot users note that the company is truly a timesaver and offers terrific customer service. 

One satisfied client put it simply: “I was having a problem with the site, sent them a message and they got back to me right away and fixed the issue.” 

While Facebook has also received very positive reviews, customers did have some negative feedback. One customer complaint stated, “I can’t believe I wasted my time and my money on Felix when I could have just gone to a walk-in for free and walked out with everything I needed.

Like many medications, this service is not a one size fits all solution. That being said, it seems the majority of people who have used the brand’s service have a great ongoing experience with it.

Is Felix Worth It?

Felix Health Review

So, what can we conclude from our Felix Health review? The company fills a gap in the market when it comes to convenient and easily accessible healthcare if you don’t mind paying $40 for a consultation fee. 

For customers seeking medication for their acne, allergies, birth control, cold sores, erectile dysfunction, genital herpes, hair loss, and migraines, this is an ideal service, especially for those who are hesitant to go to the doctor for a health concern that might be “embarrassing.”

This healthcare service is affordable, convenient, and allows you to take the worry out of running out of your prescription.

While it’s important to understand that this service is specifically tailored to those seeking lifestyle medication, Felix Health seems to be worth it overall.    

Felix Promotions & Discounts 

Felix Health Review

Looking for promotions and discounts in this Felix Health review? Once you’ve completed your medical profile, use the Felix Health promo code: ‘SAVE50’ to receive 50% off your online visit. The brand also offers discounts on a varying basis, such as free visits. Subscribe to their mailing list to keep up on these deals.

Sign up for Felix

Ready to sign up for Felix Health? Let’s take a look at what you need to do to complete the signup process on

  1. Create an account on the Felix login page
  2. Fill out your medical profile information
  3. Complete a medical assessment tailored to the type of prescription medication you require
  4. A healthcare provider will review your information within 24 hours and approve or deny your request
  5. Your prescription will be sent directly to you or your chosen pharmacy
  6. You will then be charged for your medication and each refill, if required
  7. Receive your prescription and start benefiting from your prescribed lifestyle meds!


Felix Health Review

How do I cancel my Felix subscription?

If you have signed up to receive a refill delivery that is scheduled to be shipped to you at drug-dependent intervals, you have the option to pause or cancel your delivery. In order to pause your refill delivery, simply head to the Prescriptions tab in your Felix Account. 

If you have already been charged for your refill, then it is unable to be canceled, as it has already been processed. 

Your Felix Health consultation is a one-time visit, and no recurring charges will take place in that regard.

What is Felix’s Shipping Policy?

This Felix Health review is happy to report that the brand will ship the first fill of your prescription 2-3 days after it has been approved by a registered doctor and after you have confirmed whether or not you would like to speak with Felix’s pharmacy partner. 

According to the FAQ section of the official website, your drug-dependent refill schedule will take place at the following intervals:

  • Monthly: refill is processed approx. every 20 to 23 days
  • Every 2 months: refill is processed approx. every 50 to 53 days
  • Every 3 months: refill is processed approx. every 76 to 84 days

Felix Health offers free shipping via Canada Post to their patients or gives them the option to pick up their prescription at their chosen pharmacy. 

All prescriptions are shipped using Express Post and should take 2-3 business days from the time your package is received by Canada Post.

What is Felix’s Return Policy?

For obvious reasons, Felix Health cannot accept returns of prescription products, with all sales being final. 

The exception to this is if the company has somehow made a mistake in the filing of your prescription, in which case they encourage you to contact them so they can correct the situation. 

How to Contact Felix

Did you come to this Felix Health review looking to contact the company? Here are 3 convenient ways to get in touch with them:

  1. Email: [email protected] (Mon – Fri 9:00 am – 5:00 pm EST)
  2. Send them a message via their online chat form
  3. Facebook Messenger

If you want to contact your local Felix pharmacy, you can find the complete contact information for each pharmacy on their website.

Need some more help with your everyday health? Here are a few more options you can consider when structuring your regimen:

Get Roman

For Hims

Simple Health



Article Sources

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  2. Dorsey, E. R., & Topol, E. J. State of Telehealth New England Journal of Medicine, 375(2), 154-161
  3. Taber, J. M., Leyva, B., & Persoskie, A. Why do People Avoid Medical Care? A Qualitative Study Using National Data Journal of general internal medicine, 30(3), 290-297
  4. Tsang, M. W., & Resneck Jr, J. S. Even patients with changing moles face long dermatology appointment wait-times: A study of simulated patient calls to dermatologists Science Direct Journal of the American Academy of Dermatology, 55(1), 54-58
  5. Mapp, F., Wellings, K., Hickson, F., & Mercer, C. H. Understanding sexual healthcare seeking behaviour: why a broader research perspective is needed BMC health services research, 17(1), 1-8
  6. Ollivier, R., Aston, M., & Price, S. Let's talk about sex: A feminist poststructural approach to addressing sexual health in the healthcare setting Journal of Clinical Nursing, 28(3-4), 695-702
  7. Latini, D. M., Penson, D. F., Colwell, H. H., Lubeck, D. P., Mehta, S. S., Henning, J. M., & Lue, T. F. Psychological Impact of Erectile Dysfunction: Validation of a New Health Related Quality of Life Measure for Patients With Erectile Dysfunction The Journal of urology, 168(5), 2086-2091
  8. Chiappori, P. A., & Oreffice, S. Birth Control and Female Empowerment: An Equilibrium Analysis Journal of Political Economy, 116(1), 113-140
  9. Rhodes, T., Girman, C. J., Savin, R. C., Kaufman, K. D., Guo, S., Lilly, F. R., ... & Chumlea, W. C. Prevalence of male pattern hair loss in 18-49 year old men Dermatologic surgery, 24(12), 1330-1332
  10. World Health Organization. Depression and Other Common Mental Disorders
  11. Mojtabai, R., Olfson, M., Sampson, N. A., Jin, R., Druss, B., Wang, P. S., ... & Kessler, R. C. Barriers to mental health treatment: results from the National Comorbidity Survey Replication Psychological medicine, 41(8), 1751-1761

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