Felix Health Review
Susie Johnson
Alyssa Reddi (BSc.)
Caitlin Gagnon (RN, BScN, MN)
Table of Contents
About Felix Health
Felix Health is a digital healthcare company that lets you get a prescription for various conditions without ever stepping foot in a doctor’s office. After your virtual Felix health review with a licensed Canadian doctor, the brand ships your medication right to your door.
The average wait time to see a specialist[1] doctor in Ontario is about 53 days. If you’re suffering from a bothersome condition, whether it be sexual health concerns, poor mental health, or splitting migraines, waiting almost two months to get the help you need can be unbearable. This is where Felix Health can be a lifesaver.
No wait times, no exposure to nasty waiting room germs, and no leaving your bed. Felix Health is generally for anyone 18 years or older and ships across Canada.
Does this sound too good to be true? In this Felix Health review, we’ll take an in-depth look at how the brand works and what they offer, so you see if this service is worth your time.
Overview of Felix
Founded in 2019 by Emma Stern and Kyle Zien, this Toronto-based company is Canada’s first end-to-end platform designed to “change behaviors, attitudes, and conventions around personal health in Canada.”
Felix Health is the important middle man between talking to a doctor and receiving your medication and is also helping to reduce in-person wait times for those who need it most.
Their service is efficient, helpful, and can help provide real relief, all from the comfort of your home.
Telehealth services, like Felix Health, are a game-changer in reducing barriers[2] to accessing healthcare. While reasons for choosing not to go to the doctor vary widely, one study[3] found that some main reasons included time constraints, long wait times, and embarrassment. Online healthcare, like Felix Health, helps to solve these issues.
While it’s important to note that Felix is not a pharmacy or a drug manufacturer, this digital healthcare solution allows you to have doctor-prescribed medication shipped to you on an automated refill schedule.
Before we go further into this Felix Health review, let’s take a look at some of the highlights of the service:
Highlights
- Felix Health provides prescriptions for various health concerns, including acne, allergies, sexual health, and mental health.
- It offers a convenient and discreet way to speak to a doctor
- Carries most generic and brand name medications
- Prescriptions are shipped for free to your door
- Felix also gives you the option of picking up your medication from your own pharmacy.
- Pre-existing prescriptions can be transferred to Felix Health for free
- Supported by some of Canada’s leading physicians and pharmacists
How Does Felix Work?
Felix Health is a zero commitment service that allows you to get the lifestyle medication you need on your terms.
To give you a quick rundown, the brand has a 3-step process:
- Complete your online visit
- Get your prescription
- Enjoy fast & free delivery
Your online visit does not involve video chat or a phone call, as you will see with most similar online services.
Felix requires you to complete a detailed quiz on your previous medical history, symptoms, and any medications you have already been prescribed, as well as uploading a photo of yourself and your ID.
It’s important to note that you must complete all necessary steps to receive a prescription.
If you need to renew your prescription, you do not need to go through the above process again as long you renew your prescription up to 30 days after the expiry date. Otherwise, you will have to complete an entirely new online assessment.
Looking for more information on the services that this digital healthcare company has to offer? This Felix Health review has all the details, so let’s take a look at some of the brand’s lifestyle medication services.
Felix Acne Review
If you’ve ever tried to see a dermatologist, you know that this process can often take several weeks or even months.
Studies[4] have shown that even patients seeking a follow-up or routine appointment from their dermatologist face lengthy wait times. With Felix Health, a doctor-approved acne medication can be prescribed to you within 24 hours.
While this may sound a little too good to be true, let’s take a closer look at how this service works.
First, you’ll be required to take a very detailed skin care quiz in order for Felix’s doctors to come up with a prescription that is right for you. At the end of the quiz, you will also be required to upload photos of your skin for the doctors to inspect.
The brand will then recommend a combination of prescription skincare products to suit your needs or will allow you to build your own for those who already know what they want.
While it may seem next to impossible to receive an accurate acne prescription through a virtual service, Felix Health insists that their system works.
Their healthcare practitioners will follow up with any additional questions to make sure they have developed the right regimen for you.
Skin medications such as Stieva A, Retin-A, Biacna, and Doxycycline will cost a minimum of $7 per tube through Felix.
Felix Sexual Health Review
Felix wants to take the stigma out of asking for help when it comes to your sexual health, allowing their patients to receive the medication they need without fear of judgment.
Even though sexual healthcare is widely available, many people avoid[5] seeking their doctor’s help out of stigma, fear, and embarrassment[6]. Luckily, Felix allows you to get prescriptions for your sexual health needs without ever having to leave the comfort of your home.
The brand recognizes the need for affordable and easily accessible sexual healthcare medication, stating that “in a single week of 2016, Health Canada seized $2.5 million worth of counterfeit prescription medication at the border, 98% of it claiming to treat sexual health conditions.”
In order to offer a solution to this problem, Felix Health provides treatments for:
- Cold sores
- Erectile dysfunction
- Genital herpes
- Birth control prescriptions
Cold sores and genital herpes are often caused by the same HSV-1 or HSV-2 virus, so the treatment for these conditions is usually very similar.
That being said, the company does not allow patients without a previous diagnosis to receive medication for genital herpes.
Felix probably just wants to make sure that they are not treating you for the wrong illness, but it is worth noting.
Their genital herpes medication costs $4 per outbreak (6 pills), while cold sore medicine costs $6 per outbreak (8 tablets).
Erectile dysfunction is a common health issue in which men are too embarrassed to ask for help, with one survey showing that about 39% of men with erectile dysfunction never seek treatment for it. Men with erectile dysfunction tend to have a negatively impacted quality of life[7], so the toll that avoiding healthcare takes is heavy.
Erectile dysfunction medication via Felix has a starting cost of $11per pill, with well-known brands like Viagra, Cialis, Sildenafil, and Tadalafil currently available.
Felix also offers birth control, filling a significant gap in the market for providing women with an easy and affordable option to receive the contraceptive pills they need. This is important: when women have access to birth control, they feel empowered[8] and thus have a greater quality of life.
The company’s doctors are also able to prescribe the ring or the patch for those who are interested in alternative methods. Felix’s birth control has a starting cost of $9 per package.
One of the downsides to receiving birth control virtually is you have no way of knowing information such as your blood pressure unless you’ve had it taken recently.
In the case of birth control, Felix doctors will not prescribe it unless you know your blood pressure. The number of questions asked by the company can also seem daunting, with your family doctor already knowing the majority of this information.
Felix Daily Health Review
When it comes to having the confidence to go about your daily life, the company wants to make sure you’re covered in all areas. That’s why Felix offers a solution to common issues that plague both men and women daily, including migraines, allergies, and even hair loss.
While women also suffer from hair loss, Felix targets their hair loss treatment towards men, where this issue is more prevalent. One study[9] showed that about 42% of men between 18-49 deal with moderate to extensive hair loss.
In order to help treat hair loss, the brand offers a pill that prevents the production of dihydrotestosterone, one of the main culprits of balding.
Hair loss medication available via Felix has a starting cost of $41 per 30 pills.
While migraines are another widespread ailment, many of us don’t think that there is a wide variety of migraine medication available on the market to ease that excruciating pain. Greater access to these medications can have a massive impact on many people, as the Migraine Research Foundation reports that migraines are the 3rd most common illness in the world.
As is the case with many of Felix’s prescription requirements, you cannot receive migraine medication if you have never been diagnosed with migraines by a doctor.
The company prescribes migraine medications such as Rizatriptan, Sumatriptan, and Almotriptan, starting at $8 per tab.
Whether you experience seasonal allergies or allergies all year round, Felix Health doesn’t want you to have to suffer with them. When over-the-counter allergy medications don’t help, you can turn to the company’s prescription antihistamine tablets, eye drops, and steroid nasal sprays.
With allergy medication filled via Felix starting at $13 per bottle, they’ll generally offer you a combination of Fluticasone, Cetirizine, and Olopatadine to help relieve those irritating allergy symptoms.
Felix Mental Health Review
The hustle and bustle of today’s world is really taking its toll on our mental health. According to the World Health Organization[10], about 4.4% of the global population suffers from depression, while about 3.6% suffer from anxiety disorders.
While we might be aware that our mental health is just as important as our physical health, asking for help is not always on the top of our list. One study[11] showed that one of the most common barriers to seeking mental healthcare was that many people don’t think they need or deserve it.
Felix Health is looking to break the stigma surrounding anxiety and depression medication and is a firm believer in getting people the help that they need for any and all mental health issues.
That being said, there is one drawback to this service: you have to be currently taking medication for your mental health to receive a prescription. If you haven’t already been diagnosed and prescribed medication, Felix can’t supply you with it.
While it’s understandable that Felix doesn’t want to be responsible for diagnosing a mental disorder through an online quiz, this does take away much of the initial appeal of the service.
They also cannot change the previously prescribed medication if you are not happy with it or its dose. The upside is that you can still get the anxiety and depression medication you were already prescribed delivered right to your door, so that’s something.
Felix Health carries both generic and brand-name anxiety medications such as Zoloft, Fetzima, and Citalopram, with prices largely varying depending on the drug and the dosage.
How Much Does Felix Cost?
The company charges a $40 fee for the online doctor visit, but you only pay this fee if a Felix healthcare practitioner approves your request.
This visit fee also includes a prescription valid for 12 months (excluding the price of the medication itself, as well as the pharmacy fill fee) and ongoing support from your Felix doctor or pharmacist.
The price of your medication will entirely depend on the medication you choose. The company will clearly lay out the estimated cost of your medicines per refill before you’ve even completed your online visit, with this price including the pharmacy fill fee.
If you have insurance/benefits coverage, the price you will see will not include deductions based on your coverage.
Felix Reviews: What Do Customers Think?
So what do real customers actually think of the brand? This Felix Health review took to the internet to find out. We looked at Google, Trustpilot, and Facebook to get the bigger picture.
This digital healthcare company doesn’t have customer reviews on their website but instead directs you to Google reviews, where customer opinions are far more likely to be unbiased.
Felix Health has received an impressive average score of 4.2/5 stars out of 972 ratings, with one customer writing, “Absolutely love this service. Have been with them for over a year; it is so quick, easy, safe, and trustworthy! The doctors are very kind and want to find the best fit for every patient!”
Overall, customers are praising the company for their exceptional customer service, free delivery, and the overall convenience of having your prescription shipped right to your door, with one customer noting that this is, “truly a needed platform for everyone.”
Other Felix Health reviews offered similar praise, with TrustPilot ratings averaging 3.1/5 stars out of 295 reviews. Trustpilot users note that the company is truly a timesaver and offers terrific customer service.
One satisfied client put it simply: “I was having a problem with the site, sent them a message and they got back to me right away and fixed the issue.”
While Facebook has also received very positive reviews, customers did have some negative feedback. One customer complaint stated, “I can’t believe I wasted my time and my money on Felix when I could have just gone to a walk-in for free and walked out with everything I needed.”
Like many medications, this service is not a one size fits all solution. That being said, it seems the majority of people who have used the brand’s service have a great ongoing experience with it.
Is Felix Worth It?
So, what can we conclude from our Felix Health review? The company fills a gap in the market when it comes to convenient and easily accessible healthcare if you don’t mind paying $40 for a consultation fee.
For customers seeking medication for their acne, allergies, birth control, cold sores, erectile dysfunction, genital herpes, hair loss, and migraines, this is an ideal service, especially for those who are hesitant to go to the doctor for a health concern that might be “embarrassing.”
This healthcare service is affordable, convenient, and allows you to take the worry out of running out of your prescription.
While it’s important to understand that this service is specifically tailored to those seeking lifestyle medication, Felix Health seems to be worth it overall.
Felix Promotions & Discounts
Looking for promotions and discounts in this Felix Health review? Once you’ve completed your medical profile, use the Felix Health promo code: ‘SAVE50’ to receive 50% off your online visit. The brand also offers discounts on a varying basis, such as free visits. Subscribe to their mailing list to keep up on these deals.
Sign up for Felix
Ready to sign up for Felix Health? Let’s take a look at what you need to do to complete the signup process on FelixForYou.ca:
- Create an account on the Felix login page
- Fill out your medical profile information
- Complete a medical assessment tailored to the type of prescription medication you require
- A healthcare provider will review your information within 24 hours and approve or deny your request
- Your prescription will be sent directly to you or your chosen pharmacy
- You will then be charged for your medication and each refill, if required
- Receive your prescription and start benefiting from your prescribed lifestyle meds!
FAQ
How do I cancel my Felix subscription?
If you have signed up to receive a refill delivery that is scheduled to be shipped to you at drug-dependent intervals, you have the option to pause or cancel your delivery. In order to pause your refill delivery, simply head to the Prescriptions tab in your Felix Account.
If you have already been charged for your refill, then it is unable to be canceled, as it has already been processed.
Your Felix Health consultation is a one-time visit, and no recurring charges will take place in that regard.
What is Felix’s Shipping Policy?
This Felix Health review is happy to report that the brand will ship the first fill of your prescription 2-3 days after it has been approved by a registered doctor and after you have confirmed whether or not you would like to speak with Felix’s pharmacy partner.
According to the FAQ section of the official website, your drug-dependent refill schedule will take place at the following intervals:
- Monthly: refill is processed approx. every 20 to 23 days
- Every 2 months: refill is processed approx. every 50 to 53 days
- Every 3 months: refill is processed approx. every 76 to 84 days
Felix Health offers free shipping via Canada Post to their patients or gives them the option to pick up their prescription at their chosen pharmacy.
All prescriptions are shipped using Express Post and should take 2-3 business days from the time your package is received by Canada Post.
What is Felix’s Return Policy?
For obvious reasons, Felix Health cannot accept returns of prescription products, with all sales being final.
The exception to this is if the company has somehow made a mistake in the filing of your prescription, in which case they encourage you to contact them so they can correct the situation.
How to Contact Felix
Did you come to this Felix Health review looking to contact the company? Here are 3 convenient ways to get in touch with them:
- Email: [email protected] (Mon – Fri 9:00 am – 5:00 pm EST)
- Send them a message via their online chat form
- Facebook Messenger
If you want to contact your local Felix pharmacy, you can find the complete contact information for each pharmacy on their website.
Need some more help with your everyday health? Here are a few more options you can consider when structuring your regimen:
