Vestiaire Collective Review

About Vestiaire Collective

Vestiaire Collective Review

Buy. Sell. Share. Vestiaire Collective is the most stylish global marketplace for pre-owned luxury and designer fashion. The brand caters to fashionistas who adore the hunt for a good bargain but never sacrifice quality and style. 

The brand was motivated by the question, “Could there be a way to extend luxury pieces’ lifespan by bringing them back into circulation?” and voila, Vestiaire Collective was here. 

The brand has transformed into a global phenomenon with international offices located in Paris, London, New York, Berlin, Milan, and Hong Kong. However, they still maintain their strong Parisian roots. 

Vestiaire Collective believes in fashion sustainability by keeping clothes out of landfills by increasing the number of times they are worn. The brand strives for a smarter, circular and more responsible fashion system.

The brand is also involved in charitable organizations. For example, it created a charity sale to fight COVID-19 with all proceeds, including 100% of commissions, being donated to local charities.

In this Vestiaire Collective review, I’ll take a deep dive into the brand and its products. It will also look at customer ratings, promotions, and more, to help you decide if their products are worth buying. 

Why You Should Trust Us

Vestiaire Collective Review

Our mission is to help you make better, more informed purchase decisions. 

Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.


Pros and Cons

Vestiaire Collective Review

Before I steer this Vestiaire Collective review over to what you can find on their platform, let’s take a look at the pros and cons of the brand. 


  • Wide Selection: Vestiaire Collective offers a vast selection of pre-owned luxury fashion items, including clothing, accessories, and footwear, from a variety of designer brands. You can find unique and rare pieces that may not be available elsewhere.
  • Authenticity Guarantee: The platform has a strict authentication process to ensure the authenticity of the items being sold. They employ a team of experts who carefully examine each item for signs of counterfeiting, giving buyers more confidence in their purchases.
  • Quality Control: Vestiaire Collective has quality control measures in place to ensure that items are accurately described and in good condition. Sellers are required to provide detailed information about the item’s condition, and the platform has a team that verifies the accuracy of these descriptions.
  • Sustainable Shopping: By buying pre-owned items from Vestiaire Collective, you are participating in sustainable fashion practices. Extending the life cycle of luxury fashion items helps reduce waste and promotes a more environmentally friendly approach to fashion.


  • Price Variation: As Vestiaire Collective is a peer-to-peer marketplace, the prices of items can vary significantly. While you can find great deals, it’s also possible to encounter higher prices compared to other resale platforms or traditional retail.
  • Shipping and Import Fees: Depending on your location and the seller’s location, you may incur shipping fees and potential import duties or taxes. These additional costs can affect the overall affordability of your purchase.
  • Return Policy: Vestiaire Collective has a return policy that allows you to return an item within a specified timeframe if it doesn’t match the description or is inauthentic. However, the return process can sometimes be complex, and it may take longer to receive a refund compared to other online retailers.
  • Sizing and Fit: Buying pre-owned items online can present challenges when it comes to sizing and fit. It’s essential to carefully review the provided measurements and condition details to ensure the item will fit you correctly, as returns due to sizing issues may be more difficult.


Vestiaire Collective Review

Vestiaire Collective offers several features that enhance the shopping experience on their platform:

  1. Search and Filters: Vestiaire Collective provides robust search and filtering capabilities to help you find the specific items you’re looking for. You can search by brand, category, size, color, price range, and more, allowing you to narrow down your options and discover items that match your preferences.
  2. Authenticity Guarantee: Ensuring the authenticity of luxury fashion items is a priority for Vestiaire Collective. They have a rigorous authentication process in place, conducted by a team of experts, to verify the authenticity of items listed on the platform. This gives buyers confidence that the items they purchase are genuine.
  3. Item Descriptions and Condition Reports: Sellers on Vestiaire Collective are required to provide detailed descriptions and condition reports for each item they list. This includes information about the item’s condition, any imperfections or wear, as well as the inclusion of original packaging or accessories. These descriptions help buyers make informed decisions about the items they are interested in.
  4. Seller Ratings and Reviews: Vestiaire Collective has a rating and review system for sellers, allowing buyers to assess the reliability and reputation of individual sellers. You can view seller ratings and read reviews from other buyers to gain insights into their selling history and customer satisfaction.
  5. Wardrobe Management: Vestiaire Collective offers a wardrobe management feature that allows you to organize and track your favorite items, set alerts for specific searches, and create wish lists. This feature helps you stay organized, manage your shopping preferences, and receive notifications when new items matching your criteria become available.
  6. Concierge Service: For a fee, Vestiaire Collective provides a concierge service that assists sellers in the listing process. They take care of the item authentication, professional photoshoots, and writing item descriptions on behalf of the seller. This service helps sellers streamline the selling process and ensures high-quality listings.
  7. Secure Payment and Escrow Service: Vestiaire Collective facilitates secure payment transactions between buyers and sellers. They hold the payment in escrow until the buyer confirms the receipt and satisfaction of the item. This provides financial protection for both buyers and sellers and helps prevent fraudulent transactions.
  8. Community Engagement: Vestiaire Collective fosters a sense of community among its users through various features. This includes the ability to follow other users, like and comment on listings, and participate in discussions in the community forum. These interactive features create a social aspect to the platform and allow users to connect with fellow fashion enthusiasts.

How Does Vestiaire Collective Work? 

Vestiaire Collective Review

In this section of our Vestiaire Collective review, I’ll cover the brand’s selling and buying processes.

To Buy 

1. Discover the must-have item from one of the global sellers on Vestiaire Collective. 

2. Buy the item while the brand contacts the seller.

3. Receive the item after it has been through the strict authentication and quality control process.

If you have ever searched “Vestiaire Collective consignment” or “Vestiaire Collective commission,” this Vestiaire Collective review has the answers you’re looking for. 

To Sell

1. Download the app, use the easy listing form, describe your item, and upload images. 

2. Once the item has been approved and sold. You’ll receive a pre-paid label to ship it to the brand’s HQ for authentication. 

3. Once the item is shipped to the buyer; the payment is processed. 

9 Best-Selling Vestiaire Collective Products

Vestiaire Collective deals in many quality pieces that encompass luxury and style. Many name brands such as Louis Vuitton, Gucci, Fendi, and even Hermes Birkins, decorate the site’s bags category at discounted prices.

If you have ever dreamed of owning a luxury accessory in a handbag, tote, or mini bag style, by any of these designer retailers, this Vestiaire Collective review can show you their best sellers to make your decision a simpler one. 

It is worth noting that every Vestiaire Collective bag is offered with an optional Control and Authentication Check for an additional $15.

Plus, you can also get each bag shown in this Vestiaire Review for a welcome bonus discount, graciously offered by the brand for their newcomers. 

Vestiaire Collective Fendi Baguette Cloth Handbag Review

Vestiaire Collective Fendi Baguette Cloth Handbag Review
Vestiaire Collective Fendi Baguette Cloth Handbag

Fendi bags are known to be world acclaimed and to be some of the highest quality handbags on the market that will catch the eye of all that you pass by.

The Vestiaire Collective Fendi Baguette Cloth Handbag is no different. Made of canvas leather and in the color brown, this bag is made to be durable to stand the test of time, while the 10.2”W x 5.9”H x 1.8”D size can fit all of your basic essentials. 

The Vestiaire Collective Fendi Baguette Cloth Handbag is sold by an Expert Vestiaire Collective Seller. This ensures peace of mind and knowing that you are receiving an authentic Fendi for the price of $2,992.

Vestiaire Collective Chanel Grey 2.55 Handbag Review

Vestiaire Collective Chanel Grey 2.55 Handbag Review
Vestiaire Collective Chanel Grey 2.55 Handbag

Anyone that knows luxury fashion has heard the name Chanel. Among the world-class names in luxury fashion, Chanel is known for their iconic handbags that last, stand out, and are always high-quality.

The vintage Vestiaire Collective Chanel 2.55 Handbag displays the classic features of the Chanel brand look, with a chain link strap, a reissue flap with clasp closure, and grey suede outer material

The Vestiaire Collective Chanel 2.55 Handbag measures 6.5” L x 5” H x 2.5” D, which is more than enough room for your phone, wallet, and other personal items.

Plus, the bag comes with a dust cover, Chanel authenticity card, and care card generously offered by one of Vestiaire Collective’s Expert Sellers.

Make this Vestiaire Collective Chanel 2.55 Handbag your go-to luxury bag for $3,774

Vestiaire Collective Hermes Birkin 25 Leather Bag Review 

Vestiaire Collective Hermes Birkin 25 Leather Bag Review
Vestiaire Collective Hermes Birkin 25 Leather Bag

One of the most desirable bags in the world, Birkins have been featured in many magazines, adorned the shoulders and/or hands of celebrities, and have been featured in popular television shows and films such as Gilmore Girls, Sex and the City, and The Bling Ring.

This Vestiaire Collective Hermes Birkin 25 Leather Bag, sold by one of Vestiaire Collective’s Expert Sellers, is being displayed and sold in an eye-catching vibrant blue. 

This Vestiaire Collective Hermes Birkin 25 Leather Bag comes with a dust bag for easy and safe storage and measures 9.8” W x 7.1”H, which can carry more than your average essentials. This Vestiaire Collective review must note that this bag is in excellent condition.

If it’s within your budget, grab the most wanted handbag in the world for the steep price of $20,172

Vestiaire Collective Chanel Deville Cloth Tote Review

Vestiaire Collective Chanel Deville Cloth Tote Review
Vestiaire Collective Chanel Deville Cloth Tote

Chanel once again proves to be a top contender on Vestiaire Collective. The Vestiaire Collective Chanel Deville Cloth Tote in Denim gives you the room to carry anything you need while also serving as an eye-catching staple for any outfit.

The bag is made with gold hardware and the classic Chanel chain straps that drop to 10.5”. But, the straps are reinforced with durable leather fabric weaved within.

Sold by one of Vestiaire Collective’s Expert Sellers, the bag is also in excellent condition and comes with a Chanel authenticity card. Finally, the bag measures 10” W x 10.25” H x 4” D, making for a roomy go-to option.

If you’ve dreamed of owning an authentic Chanel purse, the Vestiaire Collective Denim Chanel Deville Cloth Tote is currently on sale for $3,355 (down from $3,511). 

Vestiaire Collective Louis Vuitton Papillon Leather Handbag Review

Vestiaire Collective Louis Vuitton Papillon Leather Handbag Review
Vestiaire Collective Louis Vuitton Papillon Leather Handbag

One of the oldest and most respected brands worldwide, Louis Vuitton bags are recognized as the top luxury brand for handbags because of their unique style and decorative prints.

The Vestiaire Collective Louis Vuitton Papillon Leather Handbag is one of the brand’s modern designs with the same signature quality and durability. This bag comes in a vibrant red color with gold hardware and is made of 100% EPI Leather

The vintage Vestiaire Collective Louis Vuitton Papillon Leather Handbag measures 11.8” W x 6.7” H x 5.1” L for a unique look that still manages to hold all of your necessary items.

Sold by one of the Expert Sellers on Vestiaire Collective in very good quality, this shoulder bag costs $806 and is eligible on the site for Direct Shipping.

Vestiaire Collective Francesco Biasa Patent Leather Mini Bag Review

Vestiaire Collective Francesco Biasa Patent Leather Mini Bag Review
Vestiaire Collective Francesco Biasa Patent Leather Mini Bag

Francesco Biasia, an Italian luxury brand, specializes in the best in Italian leather. The Vestiaire Collective Patent Leather Mini Bag is made from basic leather on the base and strap, patent leather throughout the rest of the bag, and has a magnetic closure on the flap for easy reach to your items within. 

With dimensions of 9” W x 4”H x 2”D, this bag is meant for a night out on the town, or if you’re a fashionista, quick errands.

On sale from one of Vestiaire Collective’s Expert Sellers, the beige Vestiaire Collective Francesco Biasia Patent Leather Mini Bag is currently available for $56.

Vestiaire Collective Vivienne Westwood Corset Review

Vestiaire Collective Vivienne Westwood Corset Review
Vestiaire Collective Vivienne Westwood Corset

Vivienne Westwood has one of the most highly regarded names within designer fashion. But does her clothing live up to the worldwide hype?

The Vestiaire Collective Vivienne Westwood Corset is vintage, available in size 8 UK (roughly a size 4 US), and comes in a subtle navy blue. What’s more, the Corset is advertised by the Vestiaire Collective Expert Seller as “never worn”

Don’t let the name ‘corset’ startle you, since this garment is made out of 100% cotton and has no harsh laces to tie. Wear the unique and timeless Vestiaire Collective Vivienne Westwood Corset with a pair of jeans and some heels for an everyday look, or pair with a black pencil skirt and pumps for the office.

This coveted item is available for $520.

Vestiaire Collective Louis Vuitton x Supreme Red Cotton Knitwear & Sweatshirt Review

Vestiaire Collective Louis Vuitton x Supreme Red Cotton Knitwear & Sweatshirt Review
Vestiaire Collective Louis Vuitton x Supreme Red Cotton Knitwear & Sweatshirt

Have you ever seen such a name-brand collaboration? Supreme and Louis Vuitton joined forces to create the Vestiaire Collective Louis Vuitton x Supreme Red Cotton Knitwear & Sweatshirt, which absolutely combines luxury and comfort.

With the classic Louis Vuitton print and the large ‘Supreme’ label on the chest, this 100% cotton sweater makes for a statement piece for men and women alike. 

On sale by an Expert Seller, this Vestiaire Collective item is labeled as “never worn with the tags still on” and as a size M (International).

The Vestiaire Collective Louis Vuitton x Supreme Red Cotton Knitwear & Sweatshirt is available for a staggering $13,014

Vestiaire Collective Gosha Rubchinskiy Yellow Cotton T-shirt Review

Vestiaire Collective Gosha Rubchinskiy Yellow Cotton T-shirt Review
Vestiaire Collective Gosha Rubchinskiy Yellow Cotton T-shirt

The Vestiaire Collective Gosha Rubchinskiy Yellow Cotton T-Shirt is simple, understated, and designed by one of the world’s best Russian designers.

This specific item was purchased in 2018 in Dover Street Market, London, is a men’s size XS (International), and is available in a bright neon yellow. Gosha Rubchinskiy designed this particular shirt with the word, ‘Ebpona’ on the chest. The meaning behind this word is not defined. 

The Expert Seller of this shirt defines it as “in very good condition” and offers the shirt to be sent with Direct Shipping.

If you want to add a subtle piece of luxury to any of your everyday outfits, the Vestiaire Collective Gosha Rubchinskiy Yellow Cotton T-Shirt is available for $114

Who Is Vestiaire Collective For?

Vestiaire Collective Review

Vestiaire Collective is designed for individuals who are interested in buying and selling pre-owned luxury fashion items. The platform caters to a wide range of users, including:

  1. Fashion Enthusiasts: Vestiaire Collective appeals to fashion lovers who appreciate high-quality, luxury fashion items and enjoy exploring unique and rare pieces from renowned brands. It provides an opportunity to access a curated selection of pre-owned designer clothing, shoes, accessories, and more.
  2. Bargain Hunters: For those who seek designer fashion at more affordable prices, Vestiaire Collective offers the chance to find second-hand luxury items at reduced prices compared to buying them new. It allows users to shop for coveted brands and styles while being mindful of their budget.
  3. Sustainable Fashion Advocates: Vestiaire Collective aligns with the growing interest in sustainable fashion by promoting the circular economy. By buying pre-owned items, users contribute to reducing fashion waste and extending the lifespan of luxury fashion pieces, thereby supporting a more sustainable and eco-friendly approach to fashion consumption.
  4. Style-conscious Individuals: Vestiaire Collective attracts individuals who prioritize personal style and want to express their uniqueness through their fashion choices. The platform provides a diverse range of items, from vintage classics to contemporary trends, enabling users to curate their wardrobes according to their individual tastes.
  5. Sellers of Luxury Fashion: Vestiaire Collective also caters to individuals who wish to sell their pre-owned luxury fashion items. It offers a platform for sellers to reach a global audience, connect with fashion enthusiasts, and earn money from items they no longer use or need.

Vestiaire Collective Reviews: What Do Customers Think?

Vestiaire Collective Review

What do customers of Vestiaire Collective honestly think of the brand? In this portion of our Vestiaire Collective review, we intend to discover the truth and shed light on the good and the bad as of May 2023. 

Let’s begin with the good. Vestiaire Collective reviews on sites such as Trustpilot give the brand 3.2/5 stars out of over 4k reviews.

The majority of those reviews are positive, giving 5/5 stars. Customers applaud the access to thousands of luxury designer products, the prices, the authentication process, the straightforward communication with sellers, and the hassle-free transactions. 

One customer explained their experience as a seller, complimenting the brand on its accessibility saying, “I am very pleased to have found Vestiaire!! It is an amazing site to sell and buy things from! I am very impressed by many things – how easy it is to upload an item, the advice from the VC team, how easy it is to post a sold item as a pre-paid label is available, and the item is tracked!” 

Another customer posted from the perspective of a buyer, saying, “I have purchased several items through Vestiaire, and I have had nothing but great experiences each time. I am in Australia and ordered all of my items during the pandemic. Everything has arrived promptly and as described…” 

Vestiaire Collective Review

Now onto the bad. While many customers are satisfied with Vestiaire Collective’s service, a few complaints are swirling around the brand. That’s to be expected with such a large company like Verstiaire.

The two most prominent complaints surrounding the brand are customer service and designer goods not arriving as described. The issues with customer service stem from inconsistent service and communication breakdowns occurring.

The second complaint amongst negative reviews focuses on customers receiving items that aren’t what the seller described. There have been complaints of damaged, defective, or downright fake items being sold.

Although, it is important to note that Verstiaire Collective does work on taking care of issues that arise when you purchase from their website. They do offer an authentication process but it does cost an additional $15. Quite worth it to avoid a potentially expensive headache if you ask us.

Is Vestiaire Collective Worth It?

Vestiaire Collective Review

So, what’s the verdict in this Vestiaire Collective review? We believe it’s worth shopping with them since they gather some of the most coveted and hard-to-find items all under one convenient roof.

This brand is for you if you are a lover of luxury designer brands, all things vintage, and sustainable fashion choices. The vast collection, prices, and user-friendly site for easy transactions between sellers and buyers make Vestiaire Collective a no-brainer. 

Of course, the negative reviews regarding poor communication from the customer service team are important to note, however, more often than not, shoppers are satisfied with the customer service’s helpful nature. 

Secondly, buying second-hand is always a gamble. The reason for the authentication process is to eliminate fakes and damaged goods. However, some customers forego this option and end up receiving poor-quality or fake goods. But, if you receive a fake or the item is not as described by the seller, Vestiaire Collective offers refunds. 

Vestiaire Collective Promotions & Discounts 

Vestiaire Collective Review

There is a Vestiaire Collective coupon code and  Vestiaire Collective promo code available on selected items. Save $25 with discount code WELCOMEUS on the app. Additionally, there is a sale on selected items happening right now.  

Where To Buy Vestiaire Collective

Vestiaire Collective Review

Vestiaire Collective is an online retailer of designer luxury fashion. You can change the location, language, and currency, and use the Vestiaire Collective France or Vestiaire Collective US sites to optimize the shopping experience. 


Vestiaire Collective Review

Here are some brand alternatives to Vestiaire Collective that offer similar services for buying and selling pre-owned luxury fashion items:

  1. The RealReal: The RealReal is a popular online marketplace for authenticated luxury consignments. They offer a wide range of pre-owned designer clothing, accessories, jewelry, and home goods. The platform carefully authenticates each item and provides detailed product descriptions and photos.
  2. Poshmark: Poshmark is a social marketplace where users can buy and sell new or pre-owned fashion items, including luxury brands. It allows individuals to create their own virtual boutiques, interact with other users, and negotiate prices. Poshmark covers a range of styles and price ranges, making it suitable for various fashion preferences.


Vestiaire Collective Review

Is Vestiaire Collective legit? 

Vestiaire Collective is legit. However, you must always be wary when buying second-hand and do your research before purchasing an item. 

Who owns Vestiaire Collective? 

The owner of Vestiaire Collective is Fanny Moizant

Where is Vestiaire Collective based?

The headquarters are located in Paris, France

Is Vestiaire Collective authentic? 

The brand offers authenticity testing on its items. 

Is Vestiaire Collective trustworthy?

Answers to this question vary depending on who you ask. Positive reviews state the brand is trustworthy and never has any problems. In comparison, negative reviews say the opposite. It is a mixed bag. Always err on the side of caution. 

How do you relist on Vestiaire? 

If the item is eligible, a button marked “Put Back on Sale” will appear. Clicking this button will enable you to relist the item at the same price. 

What percentage does Vestiaire Collective take? 

Vestiaire Collective takes 25% off the listed price. 

How do you get paid on Vestiaire Collective? 

After the sale is confirmed, Vestiaire Collective will process your payment. The payment will be in your bank account in under five business days or 24 hours via PayPal.

How do I contact a seller on Vestiaire Collective?

On the app, click the speech bubble button on an eligible item to open a chat with a seller. 

What sizes does Vestiaire Collective have? 

Sizing is dependent on the item listed by the seller. 

Who pays for shipping on Vestiaire Collective? 

Depending on your location, Vestiaire Collective will pay for shipping. For a complete list of countries, visit the “Shipping my Item” section of the site. 

How long does Vestiaire Collective shipping take?

Vestiaire Collective ships to over 50 countries worldwide. The brand offers Vestaire Collective free shipping to sellers providing a prepaid Vestiaire Collective shipping label

If you are a buyer, shipping costs are calculated per item, and the final price is shown at checkout. However, if you opt for Direct Shipping, you’ll get free shipping. 

Delivery time is dependent on location


  1. Authentication up to 25 days 
  2. Direct shipping up to 16 days 
  3. Express Delivery up to 9 days 


  1. Authentication up to 36 days 
  2. Express Delivery up to 19 days 

For tracking, an email is sent to confirm the item has been dispatched with a tracking link. Or you can track your order via the app. The customer is responsible for additional customs fees. 

Can you return items on Vestiaire Collective?

Suppose you ordered from an Individual Seller and it isn’t what you expected. In that case, you can relist the item for sale free of charge for up to 72 hours after receiving it. You will receive all proceeds from the resale. 

If you choose to relist the item after 72 hours, but within 14 days of receiving it, you will pay a small processing fee according to the item’s price. 

It is not possible to return items bought from an Individual Seller. If the item doesn’t match its description, contact the customer service team. 

If you bought from a Professional Seller and the item doesn’t live up to expectations, you can either:

  1. Choose to relist the item free of charge for up to 72 hours after receiving it. 
  2. Return it within 14 days for a full refund. 

To cancel a sale of an item, search “Vestiaire Collective cancel order.” In the event of cancellation, inform the buyer immediately so a refund can be issued. 

To let your buyer know the item is no longer available, log into your account and then select:
App: Me and then My Items

Website: My Account and then Orders & Sales and My Sold Items 

How to contact Vestiaire Collective

If you need to contact Vestiaire Collective customer service, you can email [email protected] at any time. At this time, this is the only Vestiaire Collective contact method available. 

If you’re looking for more luxury fashion retailers, we recommend checking out Mytheresa, SSENSE, and MatchesFashion.

Ask the community or leave a comment

Ask a Question
Superfake Hermes Bags
Asked by Orchid (3 years ago) Reply

The so-called “expert” team don’t know how to authenticate superfake Hermes bags. Beware! Don’t go to the reseller website.

Answered by Ahav (3 years ago) Reply

My worst ordeal began on 04/01/2021.
I purchased a pair of Chanel suspenders from user hello beauty. The Chanel suspenders were declared conformed a week later and they were sent to me. I told them immediately in a email when I received the article that the suspenders were indeed FAKE! They wrote back and said they were real. So I tried to sell them on eBay. eBay removed the listing as being a counterfeit. I then tried to consign the item at the real real. They were also returned to me as fake. I then tried to sell the item on poshmark. Poshmark sent the item back to me as fake. I then reached out to vestaire for a resolution for a full refund. They asked me to send the suspenders back to them. I did. They then wrote to me and said the suspenders were indeed authentic. So they said I should relist the item. Frustrating but I relisted the item using the re list feature. They sold immediately. So they sent back the suspenders which they had declared authentic to me. I asked them why they would send them back? They then instructed me to send back the suspenders to them for authentication. I did not even open the package. I sent it back the same day it arrived back to me. The suspenders got to their office today and viola they declared them fake!!! Are they serious??? The authenticity tag from them was still attached to the article. How do they expect me to trust them any more!!! Please be ware.

I tried to warn them about a fake bag and got blocked!
Asked by Henna (3 years ago) Reply

Made a mistake by telling them my account name and instead of blocking the fake listing they blocked my membership! Where is justice?

Terrible service!
Asked by Tiffany (3 years ago) Reply

I contacted vestiaire last Friday before they received my dress to update the delivery address. They confirmed the change and then, they are shipping the item to the wrong address, which is likely going to be lost or at best returned. The item is currently in their warehouse and hasn’t shipped yet but since they already have edited a label they cannot or do not want to change it. And all they are offering me is free shipping on my next order and to wait until the item is returned or lost! And if it is returned they will ship it again, which will take weeks as I live in the US and the package is in Europe. Great! They are terrible. Just use poshmark!

Asked by Tanya (3 years ago) Reply

I am writing to complain about Vestiare Collective poor customer service.
The person who joined the chat was very rude by rushing to close chat.
So, if something went wrong they will leave you aside without trying to help but just pretend.

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