Brightside Health Review
In partnership with Brightside Health
Table of Contents
About Brightside Health
Sometimes it’s not enough to look up “psychiatrist near me” on Google and hope for the best. Mental health care is something that should be tailored to every individual, and that’s a quality that basic search engine results can’t always generate.
Furthermore, it’s another headache to sift through trial appointments and pay ridiculous fees for specialists you may not connect with. Looking for a therapist is a stressful ball of money, time, and losing hope.
Thankfully, there exists services like Brightside Health. They are a virtual care platform available in all 50 states specifically designed to affordably treat clients with depression, anxiety, and other mood disorders. They can deliver therapy psychiatry, and medication managemen under the guidance of medically trained and licensed professionals.
The numbers paint a favorable picture of the company. They can provide clients with appointments and assessments in as little as 48 hours or less. They boast more than 10k followers on Instagram, and 86% of their members reported better moods in only 12 weeks of treatment.
Brightside isn’t promising any novel or magical treatments; simply put, they’re connecting people with the care needed. This Brightside review will peer deeper into how the company is providing said care, how much it costs, and what actual users have said about them.
- 1:1 support
- Offer crisis care
- Free assessments
- Provide care for a wide range of conditions
- Available in all 50 states
- All professionals are medically licensed
- Anytime messaging
- Compatible with some insurance companies
- Student discounts available
Therapy and medication are the primary care services that Brightside provides, available separately, or combined with their comprehensive plan.
- Brightside Medication Plan: $95 monthly
- Brightside Therapy Plan: $299 monthly
- Brightside Therapy + Medication Plan: $349 monthly
You can add more video sessions with your therapist for $59 per session for the last two plans.
Another note I want to include in this Brightside review is that the company accepts insurance depending on the state you reside. Thus, you may not have to pay out-of-pocket for reliable treatment if your insurance can cover it.
All of the support Brightside provides is performed on a 1:1 basis with a licensed provider. You won’t have to go through group sessions as Brightside connects you with a dedicated clinician. Alongside them, you will develop an action plan tailored to you.
Outside of your appointments, you can message your provider at any time for no extra charge. You can ask them about your medications, symptoms, or other pressing issues.
Brightside’s app also has interactive lessons that can teach you skills to cope or improve your condition. These are self-guided and serve as homework between therapy sessions, allowing you to sharpen your skills and behaviors to better integrate them into your daily life.
Brightside also offers a dedicated crisis care service that looks to bridge the valley between routine care and emergency services. It’s designed to help patients that fall into the following categories:
- Experiencing suicidal thoughts or behaviors
- Are recovering from a recent suicide attempt
- Need care following a suicide-related hospitalization
This program is available to individuals in select states who meet eligibility requirements and are covered by an in-network insurance provider.
How Does Brightside Work?
As I stated earlier in this Brightside review, there are two main care branches that the service offers, therapy and medication. Regardless of your preference, you’ll first answer questions in the Brightside mental health assessment.
Brightside will connect you with an expert in the next step. Therapy clients can speak with a licensed therapist once a week in 45-minute-long video appointments and unlimited messaging capabilities.
Meanwhile, those looking for medication can enroll in a virtual appointment with a psychiatric provider. These appointments take 15 minutes and discuss your symptoms while developing an action plan. From there, any medications your psychiatrist prescribes will be shipped to your local pharmacy.
The therapy and medication-based patients can access their Brightside’s provider weekly to speak about their symptoms and make any necessary changes to their plan.
Who Is Brightside For?
Brightside’s client-focused, virtual module is excellent for people who cannot easily access proper or affordable care in their area. Seeing how virtual care has skyrocketed over the past two years, many people prefer the framework over traditional, in-person care.
Brightside is also a good option for people who need dedicated one-on-one care with a professional. Group sessions can benefit people, but they have their limitations. Brightside provides people with solo sessions, which some may find more comforting.
Finally, Brightside is equipped to help people who struggle with the following conditions and/or symptoms:
- Bipolar II
- Post-traumatic stress disorder
- Generalized anxiety disorder
- Social anxiety disorder
- Major depressive disorder
- Postpartum depression
- Premenstrual dysphoric disorder
- Seasonal affective disorder
- Obsessive-compulsive disorder
- Suicidal thoughts or behaviors
Brightside Reviews: What Do Customers Think?
Though there weren’t many aggregate Brightside reviews on the internet, I did find two that show the disparities between customer receptions.
- Reviews.io: 4.5/5 stars based on more than 2,500 pieces of customer feedback
- Trust Pilot: 2/5 stars based on more than 15 pieces of customer feedback
The positive Brightside reviews were thankful for the care the service provided. One user on Reviews.io wrote, “So far so good, medication after a month is probably working about 75%. Depression down and panic attacks slowly getting better. Really enjoy my doctor as well she’s been very helpful.”
Another customer praised Brightside as a reliable way to see a specialist outside of regular practice. They said, “Brightside is a great alternative in getting your mental health needs met. The only thing that would make it even better is to have more availability outside of work hours.”
One particularly enthusiastic Brightside review said that the service was a breath of fresh air compared to other mental health services, not just for its accessibility but for how easy it was to find 1:1 service.
“I’ve been to multiple therapists and this group is the best! It is meeting my needs and really helping in the areas that need work!! I am extremely pleased and thankful for Brightside and my therapists! This has been a Godsend for me!! Truly life changing! I highly recommend you all!! I am so blessed that you accept Aetna insurance!! Thank you for your expertise! I am in the best care available and very grateful.”
As with any service that connects patients with professionals, some Brightside reviews weren’t happy with their therapist. This is to be expected as therapy is a notoriously tricky process and not every client gels with every professional.
I want to conclude this section of my Brightside review with one last customer testimonial that highlighted the most significant advantage of the service – its affordability compared to traditional forms of therapy.
“I was so desperate to find a therapist for my depression. My biggest obstacle was the money. I am not working and most of the companies in the area didn’t accept the health insurance that I have. It was so hard to find a therapist that was affordable. Thank God I found brightside. Thank you for helping me to get better.”
Is Brightside Legit?
Taking all things into consideration, it’s fair to say that Brightside is 100% legit.
Is Brightside Worth It?
The speed at which you can receive an assessment, the unlimited contact Brightside provides between client and provider, and the fair prices all indicate that Brightside is worth checking out.
How To Choose The Best Online Mental Healthcare
Here are some thoughts to consider before you sign up for an online mental healthcare service:
- What are your symptoms?
- Does a service provide medication, therapy, or both?
- Does a service accept insurance?
- Where is the service available?
- How much communication is permitted between clinicians and clients on the service?
- What does the service specialize in?
Brightside Promotions & Discounts
Full-time university students can receive a discount on their first month with Brightside. They are eligible for a $57 discount on their first month. To redeem this offer, all they need to do is confirm their student status on Student Beans.
Where sign up for Brightside
You can sign up for services on Brightside’s website, www.brightside.com.
Where is Brightside Available?
Brightside’s therapy and medication services are available in all 50 states. Crisis care is available in select states with a national rollout coming soon.
What Treatments are Available?
Brightside offers therapy and medication-based services with the option to combine them.
How does Brightside Compare to In-Person Care?
Many of the services used in depression and anxiety do not need to be conducted in person as they are based on mood regulation. As such, Brightside cuts out many of the barriers to treatment that often come with in-person care like travel, availability, and timing.
How Can I Get Help If I’m In Crisis?
Yes, you can! Brightside has a dedicated crisis care program for individuals experiencing acute suicidal thoughts and behaviors that I outlined earlier in this Brightside review. If you are in immediate crisis or emotional distress, please dial 911 or 988.
How to Contact Brightside
Check out similar brands you might find useful: