CarParts Review: A Comprehensive Look at the Online Auto Parts Retailer

About CarParts

CarParts offers a wide selection of parts for various makes and models of cars and trucks. They claim to have over one million parts in their inventory, including both OEM and aftermarket parts. They also offer a 90-day return policy and a one-year warranty on most parts.

One of the unique features of CarParts is their user-friendly website. You can easily search for parts by entering your vehicle’s make, model, and year. The website also provides helpful diagrams and videos to assist you in finding and installing the right parts.

All in all, CarParts is a reputable online provider of auto parts with a wide selection of parts and a user-friendly website. However, it is important to do your research and read reviews before making a purchase to ensure that you are getting quality parts and good customer service.

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Website Navigation

Navigating CarParts.com is a straightforward process. The homepage is designed to help you quickly find what you’re looking for. The top of the page has a search bar that allows you to search for specific parts by keyword, part number, or vehicle make and model.

The website also has a navigation menu that helps you browse by category. The categories include Body Parts, Engine and Drivetrain, Interior Accessories, Exterior Accessories, Wheels and Tires, Tools and Garage, and many more. Each category has subcategories that allow you to narrow down your search even further.

Once you’ve selected a category, you’ll be presented with a list of products. You can sort the products by relevance, price, rating, or popularity. You can also filter the products by brand, price range, availability, and other criteria. The website makes it easy to find the exact part you need.

When you find a product you’re interested in, you can click on it to view more details. The product page includes a description, specifications, reviews, and related products. You can also see if the product is in stock and how long it will take to ship.

So, the CarParts website is well-designed and easy to navigate. The search bar and navigation menu make it easy to find what you’re looking for, and the product pages provide all the information you need to make an informed purchase.

Product Range

CarParts has a vast range of auto parts and accessories for various makes and models of vehicles. Their product range includes over 10 million parts, making it one of the largest online auto parts retailers. They have a variety of categories such as engine parts, brakes, suspension, steering, electrical, and more.

Their extensive product range includes both OEM and aftermarket parts. OEM parts are made by the original equipment manufacturer, while aftermarket parts are made by third-party manufacturers. CarParts offers both options, allowing you to choose the best option for your vehicle and budget.

In addition to their wide range of auto parts, CarParts also has a selection of house brands such as Replacement, Kool Vue, and Evan Fischer.

These house brands offer high-quality parts at affordable prices. Their SKUs of house brands increased from 55,000 SKUs in 2018 to 66,000 SKUs in 2020, indicating their commitment to expanding their product range.

CarParts’s website is user-friendly and easy to navigate. You can search for parts by entering the year, make, and model of your vehicle, or you can search for parts by category. They have detailed product descriptions and specifications, making it easy to find the right part for your vehicle.

Overall, CarParts has an extensive product range that caters to a wide range of vehicles and budgets. They offer both OEM and aftermarket parts, as well as their own house brands, providing customers with a variety of options to choose from.

Pricing

You can be sure that CarParts offers competitive rates for their products. They have a wide range of products available for purchase, from brake pads to headlights, and they offer different price points for each item. You can easily compare prices with other online retailers to ensure you are getting the best deal.

Additionally, CarParts offers frequent discounts and promotions. You can sign up for their email newsletter to receive exclusive deals and coupons.

They also have a rewards program that allows you to earn points for each purchase you make. These points can be redeemed for discounts on future purchases.

One thing to keep in mind is that the shipping costs can vary depending on the item you are purchasing and your location. However, CarParts does offer free shipping on select items and for orders over a certain amount.

Shipping and Delivery

When you order from CarParts.com, you can expect your package to arrive in a timely manner. The company ships to all 50 states in the United States, as well as to Canada and other international destinations.

Shipping times may vary depending on your location and the shipping method you choose.

Packaging

CarParts takes great care in packaging your order to ensure that it arrives in good condition. The company uses high-quality packaging materials to protect your parts during shipping. 

Most items are shipped in sturdy boxes, while smaller items may be shipped in padded envelopes. If you receive a damaged item, contact customer service right away to arrange for a replacement.

Delivery Time

CarParts offers several shipping options to choose from, including standard ground shipping, expedited shipping, and overnight shipping. The delivery time will depend on the shipping method you choose and your location.

Standard ground shipping typically takes 3-7 business days, while expedited shipping can take 2-3 business days. If you need your parts quickly, overnight shipping is also available.

Customer Service

Availability

CarParts‘s customer service is available 7 days a week, from 5 am to 5 pm PST. This means that you can get in touch with them even on weekends, which is convenient for those who work during the weekdays.

Response Time

According to customer reviews on Trustpilot, CarParts’s customer service team is quick to respond and helpful in resolving issues. Some customers have reported that they received a response within minutes of submitting their inquiry. However, some customers have reported longer wait times, especially during peak seasons.

Return and Refund Policy

CarParts offers a 90-day return policy for authorized returns, starting from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

To be eligible for a return, the product must be unused and in its original condition, including all items and components that were included in the original package. If the product is not in its original condition, CarParts may refuse the return or charge a restocking fee of up to 20% of the purchase price.

If you need to return a product, you must obtain a Return Merchandise Authorization (RMA) number from CarParts. You can request an RMA number by logging into your account and clicking on the “Returns” link.

Once you have an RMA number, you can return the product to CarParts using the shipping label provided.

CarParts offers two types of refunds: store credit and original payment method. If you choose store credit, you will receive a credit to your CarParts account that you can use to purchase other products on the site.

If you choose the original payment method, CarParts will refund the purchase price to the original method of payment, such as your credit card or PayPal account.

It’s important to note that CarParts does not refund shipping and handling fees, and you will be responsible for the cost of return shipping unless the product was defective or damaged upon receipt. If the product was defective or damaged, CarParts will provide a prepaid return shipping label.

Quality of Parts

When it comes to buying auto parts, quality is a top priority. CarParts offers a wide range of parts from various manufacturers, and the quality of these parts can vary. However, the majority of customers seem to be satisfied with the quality of the parts they receive.

One of the ways CarParts ensures quality is by offering parts from trusted brands. These brands include AC Delco, Bosch, Denso, and Monroe, among others.

Additionally, the website provides detailed product descriptions and specifications, so you can be sure the part you’re purchasing is the right fit for your vehicle.

Another factor that contributes to the quality of the parts is the warranty offered by CarParts. Many parts come with a one-year warranty, while others have a lifetime warranty. This gives you peace of mind knowing that if something goes wrong with the part, you can get it replaced or repaired.

It’s worth noting that some customers have reported receiving parts that were damaged or defective. However, CarParts has a customer service team available to help with any issues that arise. If you receive a part that is damaged or defective, you can contact the customer service team to arrange a return or exchange.

Final Thoughts

To sum it all up, CarParts is a reputable online provider of aftermarket auto parts, offering a wide selection of products at competitive prices.

Based on customer reviews, CarParts has received mixed feedback. While some customers have had positive experiences with the company, others have reported issues with shipping, returns, and customer service. It’s important to note that every customer’s experience is unique, and individual results may vary.

If you’re in the market for aftermarket auto parts, CarParts is worth considering. Be sure to do your research and read customer reviews before making a purchase to ensure that you’re getting the best possible product and service.

FAQ

Are the car parts sold on CarParts.com of good quality?

CarParts.com offers a wide range of car parts from various manufacturers. The quality of the parts sold on the website varies depending on the brand and manufacturer. 

However, the website ensures that all parts sold are of high quality and meet industry standards. You can check the reviews of the specific parts you are interested in to get an idea of their quality.

How does CarParts compare to its competitors in terms of pricing?

CarParts offers competitive pricing on its products. However, the prices may vary depending on the brand and type of part you are looking for. It is always a good idea to compare prices of the same part across different websites to ensure you are getting the best deal.

Does CarParts offer any coupons or discounts?

Yes, CarParts offers coupons and discounts on its products. You can check the website’s coupon section or sign up for their newsletter to receive exclusive discounts and offers.

Is CarParts.com a reputable and reliable website to buy car parts from?

CarParts.com is a reputable and reliable website to buy car parts from. The website has been in business for over 20 years and has a good reputation in the industry. It has also received positive reviews from customers on various review websites.

Where is CarParts located and where do they ship from?

CarParts is located in Carson, California, and ships from various warehouses across the United States. The website offers free shipping on orders over $50.

Does CarParts have a mobile app for easy shopping?

No, CarParts does not currently have a mobile app. However, the website is mobile-friendly and can be accessed on any device with an internet connection.

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