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About Hopper
Hopper is an app-based booking service that peers into the future to tell you when to plan your trip to save the most money. They’re so sure of their services that they predict you’ll save around $61 every time you book with them. Over time, those savings could add up to afford an entire hotel stay.
Their Carrot Cash currency and Flash Deals reward users for continued support while Hopper hotels are a vast network with over 2m members. The brand has over 900k Instagram followers and their services are free to use.
This Hopper review will give you the lowdown on their services, how they work, and what makes them special in a crowded market. Before that, let’s go through some of the brand’s highlights, shall we?
Highlights
- Price prediction platform so that you can find the best times to travel
- Opportunities to earn discounts through repeat bookings
- Vouchers offered to new users
- Partners with more than 2m hotels, 200 airlines, and 180 rental car brands
- Free to download and use
- Thousands of popular customer reviews
Why You Should Trust Us
Our mission is to help you make better, more informed purchase decisions.
Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.
Hopper allows customers to book plane tickets, hotels, rental homes, and cars by giving them a prediction of when prices will drop.
Hopper Review
In my Hopper review I’ll run through the basics of their operation by looking at :
- The travel services they offer
- The features that separate them from the pack
- The Carrot Cash program
What Services Does Hopper Offer?
As a booking site, Hopper offers customers great deals on travel essentials like flights, hotels, cars, and homes. They constantly watch over prices so that when a discount comes up, they can send it your way.
Hopper works alongside 200 airline carriers, 2 million hotels, and 180 car rental brands to ensure accurate pricing. Speaking of accuracy, their algorithms can accurately predict prices with up to 95% certainty.
What Products Does Hopper Offer?
It’s not just a diverse selection of services you can redeem through Hopper. Their Price Freeze and Price Prediction tools are also noteworthy.
Price Freeze is a function that allows you to save an advertised price on a flight, rental property, or car until you’re ready to pay. All you need to do is pay a small service fee to reserve the price. You can return when you’re ready to pay and cover the original rate. If the price jumps up too much then Hopper can cover up to $300.
Then there’s the Price Prediction tool. Hopper will show you the estimated prices for a service over the next month. You can tell them to monitor a trip for you, and if the price drops below their predictions then they’ll notify you.
Additionally, you can cancel or change any booking hassle-free. In the event that you need to rebook your Hopper flights because of a delay or cancellation then Hopper has you covered. They allow you to rebook for free or to receive a refund in Carrot Cash.
Hopper App Review
All of the features I outlined thus far in my Hopper review are exclusively offered through the Hopper app. It’s free to download on iOS and Android devices.
What Is Hopper Carrot Cash?
Carrot Cash is Hopper’s in-app currency. One Carrot Cash equals $1. It’s a rewards-based program in which you can earn up to 5% back on every transaction. These funds will appear in your Hopper wallet and you can put them towards your next booking.
Who Is Hopper For?
Hopper is a great service for those who want to book flights, rental cars, hotels, and more from a single app.
Hopper Reviews: What Do Customers Think?
Here are some customer Hopper review scores from various websites.
- iOS App Store: 4.8/5 stars based on more than 930,000 pieces of customer feedback
- Influenster: 4.5/5 stars based on more than 9,100 pieces of customer feedback
- Google Play Store: 3.9/5 stars based on more than 114,000 pieces of customer feedback
- Site Jabber: 3.9/5 stars based on more than 4,500 pieces of customer feedback
- Trust Pilot: 3.1/5 stars based on more than 4,400 pieces of customer feedback
Overall, most Hopper reviews were positive. People enjoyed the savings and the exclusive deals the company provided them. One customer wrote,
“Hopper has the best deals… completely unimaginable discounts… and more flexibility than anything else I have come across. I was skeptical initially and I am hooked now. Turns out I had a problem with one of my bookings. Once I was able to reach customer support my problem was resolved promptly and efficiently. I recommend Hopper without reservation to everyone!”
A few pleasant Hopper reviews said that the company’s customer service acted quickly and effectively when shoppers found themselves in a pickle. I’ve included one buyer testimonial that provides first-hand insight.
“I had a cancelled flight with a very short notice, wherein we were at the airport already when informed. It could be the airlines issue however hopper was very assistive with all my requests when it comes to rebooking the flight. They accommodated my request, provided service recovery and assured me that everything is getting fixed.They were able to provide me a new flight, free of charge, with the closest date available.”
The negative Hopper reviews I read were mostly written about the brand’s app. From what I gathered, customers found it difficult to speak with a Hopper staff member and claimed that the price-freezing function didn’t work as advertised.
A few shoppers said the app charged them $50 to speak with a Hopper employee to help them book their cars, flights, and hotels. It seems that Hopper should invest more time improving their app to remedy these issues.
That being said, it didn’t stop some customers from praising Hopper for their problem-solving prowess.
“I had an issue with America Airlines where they canceled my non stop flight and rebooked me for another flight, on a different day with a stop. I was completely upset. I had the Hopper Insurance where I reported what happened and with 24hours they answered my request and took care of the situation. I’m very pleased with the result and I highly recommend Hopper. There customer service was very friendly,” wrote one user.
Hopper vs. Kayak
The key difference between Hopper and Kayak, another famous booking platform, is where their focus lies. Hopper’s business model revolves around finding prices in the near future so customers can book when it’s more affordable. Comparatively, Kayak is a flight-searching app that only shows confirmed prices.
Both allow you to book flights, hotels, and rental cars, but Hopper provides more insight into when you should book if you want to save money.
Is Hopper Legit?
Some Hopper reviews complained about cancellation fees, refunds not coming through, or last-minute schedule changes. It’s difficult to predict if or when these problems will arise if you use them so it’s best to exercise caution when leafing through Hopper’s findings.
Is Hopper Worth It?
Seeing as how Hopper is free to download and use, I think it can be a useful tool in your traveling kit. You may not want to rely on it due to remarks some buyers left in their Hopper reviews, but it has moments where it can be invaluable for saving money.
Hopper Promotions & Discounts
Hopper’s main promotions are their Flash Deals offered exclusively through the Hopper App. The company works alongside travel boards and tourism agencies to provide limited-time booking offers. The deals are only available through Hopper’s app.
Hopper offers savings and vouchers for new users. For instance, you can redeem a voucher for $30 off your first car, hotel, or flight booking.
How To Sign Up On Hopper
You can begin using Hopper by downloading the app through the iOS or Google Play App Store.
FAQ
Who owns Hopper?
Frederic Lalonde is the CEO and one of the co-founders of Hopper.
Is Hopper free to use?
Hopper is free to download and use, though some features on their app require a deposit.
How do Hopper Flash Deals work?
I outlined these earlier in this Hopper review. Essentially, they are exclusive deals Hopper secures with travel agencies that are only available for a limited time.
What is Hopper’s Privacy Policy?
You can read Hopper’s full privacy statement on their website, but the main takeaway is “Hopper will never sell your data or information. Hopper uses and discloses your data only to provide the Services to you.”
What is Hopper’s Refund Policy?
Hopper will respond to refund and cancellation requests up to 15 days after they’ve received them.
How To Contact Hopper
Assuming you’re not looking for Hopper careers, the best way to contact one of their employees is through the ‘Get Help’ function in their app.
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