On Cloud Shoes Review

About On Running Shoes

On Cloud Shoes Review

Running reminds you that even in your weakest moments, you are strong. On Running is dedicated solely to the run, offering shoes, gear, and accessories

On has been featured in The Wall Street Journal where it was acclaimed that, “On combines the best of a traditional and minimalist running shoe while staying exceptionally light.”

The brand’s products have won international design and technology awards such as the ISPO Gold Award for the Best Performance Shoe. The brand’s impressive Instagram has over 500k followers. 

This On cloud shoes review will explore everything about the brand and its products, customer ratings, promotions, and more, to help you decide if their products are worth a run. 

Overview of On Cloud

On Cloud Shoes Review

On Cloud sneakers were created in 2010 in the Swiss Alps by David Alleman, Oliver Bernhard, and Caspar Coppetti.

Their goal was to revolutionize the sensation of running based on one radical idea of soft landings followed by explosive take-offs or as the brand would call it, ‘running on clouds’.

Today, you can buy On running shoes at over 6500 premium retail stores in over 50 countries. The brand has provided running shoes to over 7 million runners worldwide.

On sponsorships include the brand’s partnership with professional athletes like Frederik Van Lierde and being committed to its sustainability pledges. Some shoes are being constructed using castor beans, making them fully recyclable.

If you are concerned about having to replace your shoes every year or so, there is also a subscription option where running shoes can be returned to the brand after being worn out for an all-new pair. More on that later.

The headquarters are located in Zurich; however, they also have a head office in Portland, Oregon. 

This On cloud shoes review will now look at the pros and cons of the brand. 


  • High quality and comfortable running shoes and socks for a variety of runners’ preferences 
  • Wide variety of shoes, gear, and accessories 
  • Positive reviews about the diversity of the brand, fast shipping, and shoe comfort 
  • Home Try-On option with 30-day free returns
  • Frequent promotions and discounts
  • New pair of shoes provided after old ones are worn out
  • Free shoe recycling service
  • Products are available at multiple retailers worldwide
  • Some free international shipping and no customs charges
  • Free returns to most countries 


  • Problems with delayed shipping, customer service, and refunds

Many of us exercise on the daily to maintain health or strength. The key to proper exercise is doing it in a way that is safe and effective for the whole body.

Shoes are one essential factor that often goes missed or misused, but On is looking to change all of that. Next in this On cloud shoes review, we will go through the best-selling running shoes and socks to help you find your next pair of exercise shoes.

On Men’s Sneakers Review

This On cloud shoes review will now delve into the brand’s best-selling men’s sneakers. Whether you like to run on the street, in the great outdoors, or even on a treadmill, the most important tool needed for cardio is shoes.

On cloud running shoes allow each user an option to keep running safely and smoothly whether sprints, bikes, or even HIIT is their thing.

On Cloud Waterproof Review

The Cloud Waterproof is a shoe made for all-day performance. Made from zero-gravity foam and CloudTec to provide soft landings, it also ensures superior grip.

A speed-lacing system allows your foot to slip in and out with ease but keeps the shoe firmly in place on the move. Plus, the 100% waterproof nature of the shoe will keep your feet dry in rainy conditions.

Don’t let the weather stop your exploring! Available in Black, Forest, and Storm, the comfort and practicality of these shoes make them perfect for different kinds of urban adventures in all conditions.

The Cloud Waterproof shoes are available for $149

On Cloud X Review

The Cloud X can be summed up in three words: stability, agility, and versatility. This sneaker is a reactive and dynamic shoe made with Helion super foam for explosive movements.

The shoe features molded cushions for mild security and the Speedboard energizes every step. Flexible and tough, this model also features a weaved pattern for durability and breathability. 

Meet your new pair of shoes for training with the Cloud X, made for those who need shoes that can handle all types of cardio and fitness.

Lightweight and able to take on harsh intervals and workouts, this shoe feels comfortable and up to the task on the street, track, and in the gym. Get the Cloud X available in 5 color options for $139

On Cloudflow Review

Meet the newest lightweight, fully cushioned racing shoe from On that may just exceed any running shoe you’ve had before.

The Cloudflow model is made from 18 Adaptive Cloud elements, Helion Superfoam, and a re-engineered Speedboard that when combined can help turn impact into acceleration.

The shoe features an impressive hold, durability, and comfort level with a lightweight and reinforced design to support tired feet. They also include zoned ventilation to allow for proper airflow.

The Cloudflow is the second generation of the podium-topping, record-breaking shoe loved by elite athletes. The shoe offers the smoothest of rides, the softest of landings, and the most explosive of take-offs.

Get more comfort, kick, and speed with the Cloudflow that are available in five colors for $139

On Cloudswift Review

The Cloudswift allows you to run around the city in a light, swift shoe with full road protection. Made from Helion super foam for supreme cushioning with zero compromises.

These running shoes are engineered for urban running as they’re light on weight but big on energy return and durability. They are also temperature resistant, providing the same unrivaled performance in both hot and cold conditions. 

The breathable mesh also keeps your feet cool even when on-the-road temperatures soar. The city can be a tough place to run but the Cloudswift is tougher!

From a swift 5k at lunchtime to a cross-town commute, you’ll feel the difference when you hit the streets wearing these shoes. The Cloudswift is branded with the iconic On logo, comes in six colors, and retails for $149

On Cloud Womens Shoes Review

This On cloud shoes review will now move on to the bestselling women’s sneakers. Any woman knows that shoes are true assets in aesthetics, confidence, and most importantly, movement.

On strives to create women’s shoes that not only look great but also allow for freedom of movement, protection, and breathability so the modern and active woman can stride freely and confidently.

On Cloudstratus Review

A new and improved version of the initial On Cloud 2.0, the Cloudstratus now delivers the ultimate cushioning experience. The shoe provides a double layer of CloudTec, meaning more clouds, more performance, and more run.

While these sneakers feature maximum cushioning, they also stay responsive and offer additional support that doesn’t stifle speed.

The mesh is designed asymmetrically with movement in mind. Soft and firm, they’re optimized for comfort and breathable airflow. The shoe also features a star lacing configuration, wrapping the foot for a secure fit to support your natural motion.

Where your foot flexes, the shoe flexes, too! The Cloudstratus comes in five vibrant colors to complement any workout outfit and can be your next go-to running essential for $169

On Cloudflyer Waterproof Review

The Cloudflyer Waterproof is a next-generation shoe. With a wider outsole and more plush tongue than the average running shoe, the lightweight cushioning and Helion super foam provide cloud-like comfort.

Other features of the 100% waterproof shoe include a bespoke Speedboard and a 3D-modeled heel. From these specifications, it is obvious that these shoes are all about comfort and stability.

Want more? The shoe also features reflective details in the heel, forefoot, and laces that light up at night to keep you visible. 

The Cloudflyer Waterproof is designed to lock the elements out so you can put the work in, no matter the conditions. Run day or night, rain or shine as these shoes can be with you every step of the way for $179

On Cloudsurfer Review

The Cloudsurfer is training-shoe comfort meets racing-flat speed. These shoes feature a double layer of EVA foam and CloudTec for super-soft landings and a powerful take-off, while the Rebound-Rubber Clouds provides a responsive ride. 

The original Cloudsurfer brought running on clouds to the world and this fourth iteration evolves that revolutionary feeling. Like the name, just as surfboard shapers craft their boards, the shoe is designed for the perfect ride, flexing to fire you forward.

The Cloudsurfer is available in two bright colors, Coral and Glacier, and retail for $149.  

On THE ROGER Clubhouse Review

On features some great Roger Federer shoes, including THE ROGER Clubhouse! This is a tennis-inspired, street-ready shoe developed with Roger Federer emits both style and performance.

The hidden Speedboard makes every step feel lighter, whereas the CloudTec cushioning makes the harshest of sidewalks feel soft. This is the shoe you wear to keep winning long after the game is done. 

The one-of-a-kind sneaker also features a unique colorway with gold detailing for a clean yet bold look. The ROGER Clubhouse retail for $169, however, they are unfortunately sold out at this time.

On Accessories Review

Lastly, this On cloud shoes review will take a look at the bestselling accessories from the brand. What is the ultimate partner to any running shoe? The proper socks to help keep your feet dry, comfortable, and secure while you take on your workout.

The accessories that this On cloud shoes review will cover include the Low Sock, the Mid Sock, and the High Sock, so you can shop by preference without compromising effectiveness.

On Low Sock Review

Simply put, the Low Sock was created for understated comfort. While a running sock might not win you a race, it could be the reason you lose.

The Low Sock pattern at the arch triggers sensory receptors to prime your feet for running. Also, Swiss engineering keeps the sock firmly in place. 

The added mesh embedded in the sock helps keep foot temperatures in perfect balance as it cools when things heat up but stays warm enough so won’t experience cold feet, no matter what you’re about to take on.

These socks merge an ultralight minimalist design with anatomical shaping for gentle support. The Low Sock is available in four colors for $18

On Mid Sock Review

The Mid Sock balances the feelings of protection and performance, developed with a specialized arch that triggers sensory receptors and features special Swiss engineering to keep them firmly in place.

The Mid Sock is lightweight and breathable, yet snug with subtle support. The technical mesh also regulates temperature and the ideal height keeps you feeling protected and enhances your performance.

The Mid Sock will make you want to extend your run with comfort that keeps on going! These socks come in four vibrant colors allowing you to personalize your desired running look. Grab a pair of these performance-inducing socks for just $20

On High Sock Review

The High Sock is a standout performance running sock that makes a statement and shows the world you’re ready to take on the miles.

These socks feature mesh that regulates temperature, anti-slip technology, and a design that activates sensory receptor triggers.

The sock’s lightweight protection has you covered for everything from a chilly morning commuter dash to an epic off-road adventure. The result? A performance that will get you noticed. The High Sock is available in three funky, standout designs for $22

On Running Pants Review

Although the brand loves to boast about its stunning collection of running shoes, that’s not all this brand has to offer for your sportswear needs.

These black Running Pants from On offers ventilation, ample movement, and durability through all of your intense reps. Made from:

  • PA-ripstop
  • Four-way stretch fabric
  • Comfort waistband

All of these come together to offer UV protection and water resistance for working out in all weather conditions. Added protection in the knee mesh also means you can rely on these pants to keep you bruise and scuff-proof.

Need more? These Running Pants also have you covered to ring all the essentials on your run or to the gym. Pockets included throughout keep your items safe while ankle-zippers can be adjusted for more or less movement.

Unfortunately, these pants are not currently available on the brand’s website.

On Subscription Review

On Cloud Shoes Review

Running shoes don’t last forever. We all know that. But On has dedicated themselves to sustainability and keeping your old running shoes out of landfills and in their recycling program.

By signing up for the On Subscription, the brand will send you your own pair of Cyclon runners. By paying only $35 per month, when your shoes wear out, the brand will send a new pair after your old ones are returned in the box your new shoes came in. That’s it!

Your old runners will be used to create more running shoes, keeping runners out of the garbage so they can keep running… in one form or another.

On Reviews: What Do Customers Think?

On Cloud Shoes Review

If you search for On cloud shoes reviews online as we did, the results will show many fervent and loyal customers to the brand.

Customers are choosing On sneakers over more “well-known” brands and applaud the company for the:

  • Level of comfort
  • High-quality
  • Variety of styles
  • Price
  • Customer service
  • Fast shipping

Firstly, Running World, a site dedicated to providing advice on buying high-quality sportswear, reviewed the brand for its practices, products, and sustainability and was overall impressed with the brand.

What was especially noted in this review was how the shoes were constructed thoughtfully and with many redeeming features.

In each individual product from the brand, the review spoke favorably about how the shoes work and how they are meant to be worn. Most notably, the review loved the Cloudflyer and their in-house tester even stated:

“The ride in this shoe is up there with the best tempo shoes I’ve worn—you get a quick turnover and springy liftoff.”

Another review from The Sports Edit, a site dedicated to promoting high-quality sportswear, agreed with the sentiments from Runner’s World.

In their review of the brand, after evaluating a few of the brand’s best sellers there is applause for the shoes’ construction, the versatility of use, and reliability. At the end of the review, the brand made their conclusion:

“Overall we found the last on all three On models we tried, the Cloud, Cloud X, and Cloudflow, to be very comfortable. … The slightly narrower shape is also more pronounced in the back of the shoe, and they do splay out in the toebox to ensure more space and comfort.”

Next, one customer on Trustpilot noted they’d never buy from another sneaker brand again. “I’ve had surgeries on both Achilles and struggled to find a comfortable shoe both pre-surgery until I found OnCloud. I can’t begin to describe how comfortable and supportive they are.”

Another customer on Trustpilot complimented the diversity of the brand. “The cloud is the most comfortable shoe for all activities. They are lightweight, versatile and stylish. I love my shoes and can’t wait to get another pair!” 

The most common complaint among customers is regarding On customer service. Many have noted that they’ve reached out to the customer service team only to be ignored for weeks.

There are also alleged problems with shipping delays and receiving refunds for returns 

One unhappy customer stated on Runner’s World, I bought 2 pair of the gray shoes on April 19, 2020. They were supposed to be delivered on April 29, 2020. It is today May 01, 2020 and no sign of both pairs of sneakers.” 

Is On Worth It?

On Cloud Shoes Review

Are On running sneakers worth it? This On cloud shoes review believes that their products are worth buying. Do not let the negative reviews about customer service, shipping, and refunds, deter you from making a purchase.

The brand is incredibly innovative and creative and for every negative review, there are hundreds of positives that prove these reviews wrong.

On’s new releases are always stepping up the game and innovating the way we exercise. The shoes are also reported to be the most comfortable shoes you will ever wear, with many swearing off other brands altogether.

Also, the brand has On backpacks that could pair nicely with your runners, plus a selection of other lightweight bags and accessories that you can run off with.

The brand also offers a Home Try-On, which essentially is the brand letting you try on the shoes for 30 days, commitment-free!

On truly believes in creating shoes that will only enhance your performance, whether you’re an elite athlete or enjoy taking casual evening strolls.

No matter your level, this On cloud shoes review believes you can rest easy knowing their products are top-notch quality. 

On Promotions & Discounts 

On Cloud Shoes Review

Currently, there is a sale on the brand’s official website offering up to 40% off on selected items.

During the wake of the COVID pandemic, the brand was dedicated to their On Cloud Shoes Healthcare Discount, but unfortunately, the brand has discontinued this promotion. Keep checking the brand’s website for more information about this offer.

At the time of this On cloud shoes review, if you refer a friend, they’ll get 10% off their first order and you’ll receive an On running promo code for 10% off, too. 

Where to Buy On

On Cloud Shoes Review

On has store locations worldwide. To find the nearest location to you, visit the “Where to Buy” section of their website. On sneakers are also available on Amazon. However, for the best selection, be sure to visit


On Cloud Shoes Review

Where is On from? 

On is from Switzerland. 

Are On shoes good for running? 

According to customer reviews, elite athletes, and the numerous awards, On shoes are great for running. 

What sizes does On have?

Men’s Shoe Size Chart 

Men’s Shoe Size Chart

Women’s Shoe Size Chart 

Women’s Shoe Size Chart

What is On’s Shipping Policy?

On ships to over 50 countries worldwide. On offers free shipping and covers any customs charges to most countries, however, shipping costs will occur if you reside in India, Indonesia, Israel, or Malaysia.

If the order doesn’t meet the minimum order value to qualify for free shipping, the cost will be displayed at checkout. 

According to On, the answer to shipping times is “as quickly as possible“. Depending on location, shipping should take 1 to 6 business days.

On will send a tracking link in a shipping confirmation email. To check the order status, go to the “Order Tracking” section of their official site. 

What is On’s Return Policy?

To initiate a return, fill out the Return/Exchange Form. Next, there are two options:  

  1. Extended Holiday Returns: You have 30 days to return/exchange unworn items in their original packaging. This option allows gifts to be returned or exchanged. 
  2. Home Try-On returns: You have 30 days to return/exchange items you’ve tried out in your home. 

On offers free return shipping to most countries. If you wish to exchange for a different size, you must fill out the Return/Exchange Form on the site and send the unwanted item back to On. The new item will be sent out in 10-14 business days

If you want to exchange an item for a different color, return the original order and place a new order for the color you desire. On will refund the original order amount within 14-21 days of receiving the return. 

How to Contact On

On customer service is available via: 

  1. Phone: +1 503-222-0691
  2. Contact Form on their official website
  3. Live Chat on their official website

On customer service hours are Monday to Friday between 6 am and 6 pm PT, and Saturday and Sunday between 8 am and 5 pm PT.

It’s always better to have more options. Check out our reviews for other top footwear brands:





Ask the community or leave a comment

Ask a Question
On Cloud Shoes
Asked by Jeanette Baust (11 months ago) Reply

Rarely write reviews unless great or terrible. Bought 2 pair of sandals from On Cloud. When they came they were clearly a size smaller if not more. [I had checked size chart]. They fit my partner who wears a nine, so she was willing to keep a pair. The company literally refused to do a return, didn’t even offer an exchange, claiming they sent a 10 (but gave me a code for 25% future purchases … churzpah). Who cares what they called a size 10 if it didn’t fit a foot that’s been a ten for decades?! The sandal also had no arch support as advertised. Customer beware. Their correspondence also says, if you don’t respond in 48 hours they consider the problem resolved and if & you don’t send pictures of the size of the shoe [both pairs had NO size on them anywhere, you are refusing to comply. Never again!

Asked by Josef Schaumberger (11 months ago) Reply

Is ON hiring in the MIDWEST there is a huge want and need for these shoes. By the way love my new CLOUD FLYERS! We need to spread the love of ON CLOUD from the souls of these shoes!

Not good dedign
Asked by L Michael (10 months ago) Reply

If you run on paths, these shoes gather stones. Not good. I know…

Lasted 4 months ( not used for running)
Asked by Aric Park (9 months ago) Reply

After 4 months of use for walking purposes only, the heel fabric was in tatters and multiple areas on sole were worn flat. That also picked up stones in the ribbed sole area. Will never purchase this brand again, much better curability with Brooks Ghost and ASICS.

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