Vessi Shoes Review

About Vessi

Vessi Shoes Review

As long as I have an umbrella, my clothes remain relatively unscathed when caught in a rainstorm. My shoes, on the other hand, are a different story.

Vessi makes the world’s first (and some say) best waterproof shoes. Read that again: waterproof[1]—and truly, they are. Keeping your feet fresh and dry through wet or snowy weather, its fashionable, vegan sneakers are a must for an active life.

Designed to withstand the toughest conditions all year round, Vessi is making heads turn with its impressive sneaker lineup. Consult its 300k+ social community or features in Forbes, Real Simple, or Travel + Leisure, these shoes might become the most comfortable piece of rain gear you own.

What can you expect in this Vessi shoes review? I’ll tell you everything you need to know about the brand, its bestsellers, feedback, and more, to help you decide if it’s really as great as it’s made out to be. Forget the rubber boots, let’s make a splash with Vessi.

Why You Should Trust Us

Vessi Shoes Review

Our mission is to help you make better, more informed purchase decisions.

Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.

Overview Of Vessi

Vessi Shoes Review

I have shoes in my closet for every occasion, season, and weather condition. I know I’m not the only one. I own shoes I’d wear to work, but then I also need a pair to work out in and a different style to hit up happy hour.

Vessi recognized the problem of having to switch between shoes and magically solved it with their line of Vessi sneakers. The other problem it solved? Getting caught in an unforeseen squall.

Vessi Footwear was founded by Tony Yu, Andy Wang, and Mikaella Go in Vancouver, Canada. The Vessi Kickstarter campaign ended and was officially launched in 2017.

As of September 5th, 2019, the company raised an impressive $1,260,557, backed by 9,365 people. Get this: their initial goal was $25,000. Let that sink in. So many people are keen on this idea and the brand did not disappoint.

For any environmentalists reading this Vessi shoes review, I have some great news. Vessi Footwear doesn’t use any animal by-products in their shoes, like suede or leather. This means they have a lower carbon footprint than other the average sneaker brand since they use 600% less energy.

Ready for more? Check out the rest of my Vessi shoes review for a breakdown of the features and benefits of their footwear. Below, you’ll find the highlights:


  • 7 distinct and trendy styles
  • 100% waterproof
  • Easy to clean
  • Sustainable manufacturing
  • Quadpay available
  • Exclusively online for global accessibility
  • Free shipping to select countries
  • Free US & Canada exchanges & returns


Vessi Shoes Review

Vessi Footwear is a brand that specializes in making waterproof shoes that are comfortable, stylish, and eco-friendly. Here are some of the features of their products:

  1. Waterproof: Vessi shoes are made using a patented knit material that is waterproof, so your feet stay dry even on the rainiest days.
  2. Breathable: The material used in Vessi shoes is also breathable, which means your feet won’t get hot and sweaty, even in warm weather.
  3. Lightweight: Vessi shoes are designed to be lightweight and flexible, so they’re comfortable to wear all day long.
  4. Eco-friendly: Vessi shoes are made using sustainable materials, and the manufacturing process uses less water than traditional shoe-making methods.
  5. Stylish: Vessi shoes come in a range of styles and colors, so you can find a pair that suits your style.
  6. Versatile: Vessi shoes are suitable for a variety of activities, including walking, running, and traveling.


Vessi Shoes Review

Vessi Footwear uses a proprietary knit material that they call “DymaTex” to make their shoes. This material is a blend of polyester and nylon fibers that are woven together to create a water-resistant and breathable shoe.

The shoes also feature a 100% waterproof membrane and a durable, slip-resistant sole. The company uses vegan and eco-friendly materials, and their shoes are completely free of animal products.

Where Are Vessi Products Made?

Vessi Shoes Review

Vessi sneakers are designed in Vancouver, Canada, and are made in Taiwan. I’ve found that the brand doesn’t go into too much detail in the production process, but they do outline the technological aspect and design quite thoroughly. The main components of the shoes seem to be quite straightforward.

Every pair of Vessi shoes are thought out on every level. The top layer features their nano-filtering membrane, Dyma-tex technology interwoven into the knit, and a stretch knit layer to prevent moisture and debris from getting in.

The antibacterial insoles are replaceable for custom or orthotic insoles which I think are super convenient. Lastly, the bottom uses a Herringbone grip with engraved channels to zone water out for better traction.

Got a clearer picture of how they’re made? I’ll get to the goods next in this Vessi shoes review. Since the brand is Vancouver-based, all prices listed are in CAD.

3 Best-Selling Vessi Shoes

Everyday Slip-Ons

The first style of Vessi waterproof shoes I want to check out is the Everyday Slip-Ons. I think everyone should have one pair of slip-ons in their closet. A fuss-free shoe, they make getting out the door incredibly easy.

These lace-less shoes offer a clean and simple look and fit comfortably around the ankles, much like a sock. The quick slip-on and slip-off design makes it perfect for indoors and outdoors. I find these pair to be the best for the gym, lounging at home, or even traveling.

The Everyday Slip-Ons feature a front and side-to-side grip to deliver extra comfort and stretch. The breathable mesh is light and airy and makes you feel like you’re floating. I think their lightweight and weatherproof material makes them the comfiest, most convenient, and most portable choice for active days.

One Vessi fan seems to agree: “This is my second pair of vessi’s and they do not disappoint. I wear these everyday. They are super comfortable. I take my dog for a morning and a night walk everyday. We walk through water, mud, tall grass, etc. they hold up amazing. I could not recommend them enough.”

Overall, I think the Everyday Slip-Ons look and feel wonderful. They come in 2 classic and 4 limited edition colors. Get a pair for $135 CAD.

Everyday Sneakers

The next Vessi waterproof shoes I want to mention are the Everyday Sneakers. Just like the name states, these sneakers were made for your daily routines. I’m a fan of the trendy aesthetic of the shoe and the fashionable-athletic feel I get—which I think is comparable to other top brands in the industry.

The Everyday Sneakers feature extra arch support with sportier soles to keep your feet comfortable[2] all day, every day of the year. Here’s where they get really cool though: The bottoms also feature innovative zones that push water through the channels to deliver better traction in the snow or rain.

I think these Vessi sneakers are perfect for any lifestyle, active or not, and make a great add to your closet. Another Vessi shopper seems to think so too:

“Absolutely love them! This is my second pair of the Everyday Classic I love that much and I have a third pair of Vessi! I recommend them to all my friends and family. Actually comfy, water proof, and stylish!”

The fashionable pair comes in 5 colors and are currently $140 CAD.

Cityscape Sneakers

Last, but not least, I couldn’t leave out the Cityscape Sneakers. This is the brand’s first-ever design and I think they really swung for the fences with it. Though the aesthetic is minimalistic[3], this shoe is made to stand out with unique lace-like cords.

I’d say this style goes great with any attire – whether for work or leisure. I love the super lightweight feel to them which I think makes them a comfortable choice to wear every day. I pretty much live in these.

From city walks to outdoor excursions, while wearing the Cityscape Sneakers, I had no problem with mud or puddles. Although they offer less traction than the other styles and aren’t great for the ice, they still deliver the same stretchy, breathable, lightweight, and waterproof features.

After putting them to the test, I know that Vessi footwear is versatile for everyday life. I loved the look of the Cityscape but appreciated the extra support for the Everyday Sneakers.

So did another Vessi customer: “Light weight, comfortable, stylish and waterproof. What more can you ask for?”

You can grab your own pair of the Cityscape Sneakers in black or charcoal grey for $135 CAD.

Vessi Footwear Prices

Vessi Shoes Review

An important issue to address in this Vessi shoes review, no doubt. To be honest, these sneakers aren’t exactly cheap. However, the prices aren’t ridiculously expensive either—especially for the benefits and features you get.

I poked around the web for this Vessi shoes review and realized that you’ll end up paying the same price as you would for top brands like Nike and Adidas. But where Vessi differs, and why I’d choose them over said brands, is because of the waterproofing, all-vegan construction, and 1-year warranty.

In general, Vessi footwear for both men’s and women’s collections ranges from $110-$180.

Vessi Footwear Sizes

Vessi Shoes Review

Sizes[4]. A common problem I find that gives everyone a headache. To make matters worse, Vessi doesn’t exactly have a retail store, other than the occasional pop-up store, to go in and try their shoes.

Luckily, I found the brand’s sizing chart page while writing this Vessi Shoes review. In addition, for your convenience, I’ve listed the details for getting the right fit:

  • All styles do not come in wider sizes; however, the men’s sizes do run wider than the women’s
  • Men’s sizes range from 6-14
  • Women’s sizes range from 5-11
  • Shoes fit snugly, like a sock – made to take shape of your foot over time
  • If you’re a half-size, the brand recommends sizing up

Who Are Vessi Shoes For?

Vessi shoes are designed for individuals who are looking for comfortable, stylish, and functional footwear that can withstand various weather conditions.

They are suitable for both men and women who enjoy outdoor activities or simply want to have a comfortable and reliable pair of shoes for everyday use. Vessi shoes are also a great choice for travelers who want to pack light and have versatile footwear that can be worn in various settings.

Vessi Shoes Review: What Do Customers Think?

Vessi Shoes Review

Now that I’ve walked you through some of Vessi‘s best-selling styles, I think it’s time we take a look at more actual customer reviews as of April 2023.

To start, I’d like to bring your attention to Vessi’s overall ratings on trusted review sites:

  • Trustpilot: 4.6/5 stars based on 24 reviews
  • Better Business Bureau (BBB): 1/5 stars from 7 reviews

First off, the difference between the responses on these two sites is alarming, especially since 74% of Vessi customers who wrote a review on Trustpilot seem quite happy with their purchases. Take, for example, this elated shopper:

“I love my Vessi shoes. First time ordering them but they fit as suggested, very comfortable. I was in airports and on planes for 21 hours straight in these shoes and my feet didn’t hurt at all. So far so good on the waterproof but my main happiness stems from how they are the most comfortable runners I have ever had!”

Another happy customer on Vessi’s website made a similar comment about the Everyday Classic Sneaker: “Love them, very comfortable and they look great. Keep socks dry in the heaviest of showers! Definitely would recommend a pair to friends.”

That said, if you’re still confused about the super low ratings on the BBB, let’s walk through them together. I’ll start by letting you know that Vessi is not BBB accredited and 39 complaints against the company have been closed in the last three years.

To be honest, that number is a bit high for any business registered on the BBB, but it’s also a testament to the brand’s efforts to resolve any and all complaints.

Then again, legit publications like Insider have made very positive remarks about the brand. Here’s what they said in a recent review of Vessi Shoes:

“Vessi sneakers have become a cult favorite among travelers in need of versatile, waterproof shoes, but they’re equally as popular among everyday comfort seekers who would rather rely on a single pair of shoes for all types of weather.”

So, while some customers have a bone to pick with the brand, many others (including the folks at Insider) are quite happy with their purchases. I’ll let you come to your own conclusions about whether or not shopping with Vessi is a savvy decision.

Where To Buy Vessi

Vessi Shoes Review


Sad news folks. Vessi Footwear does not have a physical retail store to try on and buy their shoes. The brand does, however, occasionally hold pop-up stores and events. To stay up to date on when and where these locations will be, I recommend following their social accounts. I’ve included links to each below:


Yes, yes, and yes. All Vessi products are available globally through their online store. This easy access is convenient and lets you browse through all their products. Check out their site here.

Is Vessi Available on Amazon?

My search came up empty. While there are tons of brands claiming waterproof technology at a cheaper price, I’d stay away from Amazon and buy directly from the brand, either at their pop-up events or online.

Vessi Promotions & Discounts

For this Vessi shoes review, I scoured the internet and managed to find a few Vessi deals you can use to save on your purchases:

  • Sign up for the mailing list and get 10% off
  • Refer a Friend: Give $20, get $20
  • Spend $80+, get free shipping


Shopping around for the perfect shoe? Here are a few more options to consider:

  1. Allbirds: A brand that focuses on making sustainable and comfortable footwear using materials like wool, tree fibers, and recycled plastic bottles.
  2. Rothy’s: A sustainable footwear brand that makes stylish shoes using recycled plastic water bottles and other eco-friendly materials.
  3. Adidas: A well-known sportswear brand that also offers a range of casual and athletic shoes made with sustainable materials like recycled polyester and rubber.
  4. Veja: A French brand that creates eco-friendly and fair-trade sneakers made with sustainable materials like organic cotton, wild rubber, and recycled plastic bottles.
  5. Native Shoes: A brand that creates lightweight and vegan-friendly shoes using materials like recycled rubber, EVA foam, and organic cotton.
  6. Cariuma: A brand that creates sustainable and ethical sneakers using materials like bamboo, recycled plastic, and leather sourced from ethical farms.


Vessi Shoes Review

Vessi Shipping Policy

Vessi ships to select countries around the world. All requests, fees, and processes are subject to change depending on the location, value, and condition of purchase orders. For your convenience, here’s a breakdown of their policy:

Vessi currently ships to Canada, the US, Australia, New Zealand, Japan, Taiwan, South Korea, and Singapore. Standard shipping for orders over $80 is free and delivery generally takes 2-8 days. Shipping costs for orders under that amount will be calculated at check out.

Tracking numbers are available within 72 hours of orders placed for North Americans. International deliveries outside of North America can take between 7-14 days, tracking will be available 5 days after your order.

Vessi Return Policy

Vessi offers a flexible exchange and returns policy. All requests, fees, and processes are subject to change depending on the location, value, and condition of purchase orders. For your convenience, here’s a breakdown of their policy:

  • Returns are free within North America; within 60 days of delivery
  • Final sale items are non-refundable; eligible for store credit if returned or exchanged within 60 days
  • Undamaged orders are valid for exchanges and returns; eligible for refunds or store credit if returned or exchanged within 60 days
  • Exchanges can take between 7-10 business days within North America
  • There is a 6-month warranty on defects

Want to return your Vessi shoes? Click here to begin.

How To Contact Vessi

For more information, inquiries, and services, Vessi’s customer service team can be reached through the following methods of contact:

Vessi’s phone hours are Monday to Friday 9 am – 5 pm PST.

It’s always better to have options. Check out our reviews of other top shoe brands:


New Republic



Article Sources

  1. CHIRILĂ, Adriana & Alina, Dragomir. Waterproof Process in Footwear Industry
  2. Menz, H.B. and Bonanno, D.R.Menz, H.B. and Bonanno, D.R. Footwear comfort: a systematic search and narrative synthesis of the literature BMC Journal of Foot and Ankle Research, 14(1)Journal of Foot and Ankle Research, 14(1)
  3. Sommarvong, S. An Investigation of the Evolution of the Minimalist Shoe Through a Review of Research Literature
  4. Jurca, A., Žabkar, J. and Džeroski, S. Analysis of 1.2 million foot scans from North America, Europe and Asia Scientific Reports Scientific Reports, [online] 9(1)

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Customer Reviews

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5 Stars
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1 Stars
A bit tight
Leonard Tyus
3 years ago Reply

I recently purchased the all black everyday sneakers for the purpose of work, since i do plenty of walking at my job. I like the way they look and feel but the only problem I’m having is that they are bit tight on my left foot. I know you have to wear them awhile so can form to foot, but they must be a bit small. I normally wear a 9.5 and it site mentioned a 9 size for a good fit. So my question is why not make a 9.5 or 8.5 or a 10.5 shoe size because everyone cannot wear a size 9 or a 10 perfectly. I honestly don’t know what to do with the shoe I like them but my left foot hurts so I really don’t know what to do at this point I don’t want to return them. I’m just lost I don’t know what to do

Good experience! :-)
Craig Hartman
3 years ago Reply

I ordered these shoes as a result of my daughter loving them!
I order to small as I’m a 12 121/2 (I ordered a 12 in 2 different colours)
the were to small so I made arrangements on line to return them & I was credited for them with-in 48 hours. Re-ordered 13″s Very happy with them! My correspondence with Vessi on line was user friendly with pre-
printed labels etc. Great shoes! I see them growing at a fast rate once the public learns how nice & water proof these shoes are! Live in Vancouver, BC

Eveline Power
4 years ago Reply

I bought the waterproof shoes on their kickstarter campaign because I wanted to support a Canadian company. They looked cute in the pictures but when I finally got them I was disappointed by how hard they were to get on. My feet are large so they also looked huge on and made me self-conscious; I didn’t wear them much for ages because of that. They are also extremely hot in the summer.
I’ve had them so about 2.5 years now and worn them very little, however the tread wears off like crazy and the soles are cracked. They did seem to be waterproof at first but I went for a 5 Km walk today on wet pavement and came home with soaking feet! The waterproofing is now completely dysfunctional.
Don’t waste your money on these if you are looking for waterproof shoes. I paid less for my Keans that I wore everyday at work for 8 hours for years – the tread finally wore down but they are still waterproof. Vessi, your shoes are a FAIL.

3 years ago Reply

This is unfortunately an honest review and what you will see more and more. It’s sad, because it started as a good idea and maybe greed has ruined it or too much success at the start.

Elisabeth Santia
4 years ago Reply

Same thing is happening to me! I wish I had read this before I made my purchase. Better Business Bureau huh? I am on course for going the same route.

4 years ago Reply

My vessi shoes broke after a few months of light use. Not worth the price.

4 years ago Reply

I wanted to leave a positive review because I have been enjoying my Weekend shoes very much. They are very cute and reasonably comfortable (I use an orthotic) and have worked well in the rain. I recently wanted to try the Everyday sneaker but when I received it, I realized it wasn’t for me (actually a bit wide). I had no problem with the return, though they only accept exchange for shoes bought with sales and deals. Unfortunately they ran out of the size and colour I wanted to exchange for so they then refunded me and gave me a code for a discount on another pair. Seems like they are learning with their customer service. My only critique is that the sizes and colours are limited as many seem sold out, but it’s also December before Christmas so maybe that makes sense.

3 years ago Reply

I’m not sure I would call that a positive review. I’ve been back and forth with Vessi at least 20 times so far and then the shoes they did send once they had something in stock didn’t fit. I actually had to contact the government for them to honour their gift card properly. They first told me a gift card was like a discount coupon even though their website says otherwise.

4 years ago Reply

The prices are now $135 – $185. Many sizes are out of stock. It would be nice to know the design shoe width: A, B, C, or D.
From the comments I think that this company should have a warrantee period that matches their confidence in their product, i.e. Tears and defects – 12 months, Waterproof – 3 years. Also Exchange or Refund 4 – 6 weeks.

Jason S.
4 years ago Reply

Poorly designed shoes and an equally poor customer service experience

I purchased the slip-ons because I wanted shoes that are easy to slip on. Because the Achilles section of the shoe collapses so easily, it is EXTREMELY difficult to put on these shoes. The absence of a tongue also means there’s nothing to grab on to while you struggle to wedge your foot in. This defeats the purpose of a slip-on design.

Customer service refused to refund me because I had purchased during their Black Friday promotion. I asked if another style may work better than the slip-ons. I exchanged for the Cityscapes. Better looking than the hideous slip-ons, but same design flaws.

DO NOT BUY THESE SHOES! They are overpriced and poorly designed. Customer service is poor also.

4 years ago Reply

I like Vessi’s sustainable aspect of their business which is why I wanted to try their shoes. I got mine in April 2019 and I didn’t use them that often. I would use them when it rained but the most I’ve used them was on a 3 weeks trip to Japan. I have to say they were very comfortable and kept my feet dry. I really did enjoy wearing them and I thought these shoes would be the best travelling shoes out there. Unfortunately, I had some issues with the quality of the shoes. I probably used my Vessi for a max of 2 months. The back heel has ripped and for the price I paid for them, it’s really disappointing.

I really did enjoy using my Vessi and I wondered if I just got unlucky with a defective pair. It appears that quality is a common issue. I’ve read and watched a lot of reviews. There is a lot of positive reviews but there is definitely a lot of negative reviews relating to customer services and quality. I really would like to support Vessi but I can’t justify the price for what you get. I hope Vessi is working on improving its product quality and customer experience because I would like to get another pair. For the time being, I will be looking into Allbirds.

Vivian Kerenyi
4 years ago Reply

I want to advise people to be WARY when they order Vessi Shoes. I received my shoes without delay but they didn’t fit and attempting to return/exchange them has been a nightmare. For some unknown reason, the Vessi return system didn’t recognize my Order Number. I wrote to their chat function, wrote 2 separate emails and even visited their corporate offices to get help, but to no avail. The time to return these shoes has now expired and I’m left with a pair of shoes that are USELESS to me. BE FOREWARNED – It seems very easy to order but not to return. Their shoes may work but the company doesn’t

4 years ago Reply

I was sold on the waterproof concept–I thought these shoes would be great for travelling, as I have been caught too often sightseeing with wet feet! BUT, I found after wearing these shoes for a half-day, the soles were slippery on wet surfaces (like subway steps), and my feet were burning when I was finally able to take the shoes off. I bought the Everyday Slip-Ons.

I would love to see other reviews of the other styles, especially the ones that promise better arch support.

I would be willing to pay a lot more for a quality sole, perhaps Vibram?

And I agree with other posters that Vessi contact information is opaque.

Judy Ditton
4 years ago Reply

I just learned of this company and was tempted to try. However, I need to try shoes on as my size can vary. After reading the previous reviews I have decided not to try. At this time I have 5 pairs of AllBirds, which are outstanding and the customer service couldn’t be better. My first pair of AllBirds are 3+ years old and still perfect. AllBirds price $95, $115, $135. I highly recommend. Since Covid it’s the only shoe I have worn. I hope this helps those trying to make a decision. The Vessi sounds good, it’s a start-up, and they need to find their way, but customer service is key to all businesses. I will track them periodically to see how they are doing and perhaps down the line try a pair. I do wish them success, but they must listen.

M Manley
4 years ago Reply

I just had a terrible experience ordering Vessi shoes. They have been running a big promo, during the pandemic, encouraging sales. I put in an order on March 31. By April 9 I still had not received a shipment confirmation so wrote to inquire. They replied April 10, apologizing for the delay in shipping and indicating it was due to high demand. They provided a Canada Post tracking link, but said Canada Post might not update it for 2-3 days (?!). After 4 days I checked and Canada Post advised the shipping label had been printed, but the package had not been provided to CP. I wrote again and received an extremely sanctimonious reply indicating that I needed to be more patient with the “hard working couriers who are risking their lives out there”. I was stunned. My notes had been pretty direct, but definitely polite and it was very clear from my communication with CP that the delay was with Vessi and not with any hard working couriers. Pretty shocking behaviour by a company that bills itself as so socially aware. I have obviously asked that they cancel my order and refund my money.

Ernie Engbrecht
4 years ago Reply

Why won’t Vessi talk to their customer?
My wife bought a pair of shoes from Vessi and when they didn’t fit, she sent them back and because they refused to refund her money, she ordered a different pair. They have not sent her a new pair of shoes or answered her many emails. Vessi conveniently excludes any other contact information so our money is gone and Vessi could care less. My wife never complains but Vessi took our money and I am very angry. I don’t want the hassle, but I guess the next will be a complaint to Better Business Bureau, it has been 12 weeks now

John J
4 years ago Reply

Vessi footwear is a small business, but I went out on a limb to try them out. I wanted waterproof shoes that look like sneakers.

I order about 4 of them in two different styles 9 or 10. I’m a 9.5 so I don’t know which will fit better. Turns out it’s half size down and 9 fits better. I ended up choosing the city sneakers and returned the other pairs without even opening them up.

After I returned them about 4 weeks later after they received it. I had to email them to even get a response. After another week I get an email stating that they will not refund me because:

“Lesley here from Vessi! I hope you’re having a great day!

We’ve received your Men’s Everyday – Midnight Black 10 back at our warehouse—Thanks for your patience and taking the time to send your shoes back to us!

Unfortunately, your shoes were reported to show signs of wear and were not in the condition specified in our return requirements, and we won’t be able to process your return because the shoes cannot be restocked. Our warehouse will be sending your shoes back to your address.”

NO I did not get them back. NO they did not refund me.

They charged me for the shoes that I returned anyways. Never have I ever experienced this with a shoe company.

Now you’re thinking, oh you probably wore them outside or something. NO I didn’t wear them outside. NO I didn’t damage them. NO I didn’t do anything like as if you were ordering from Amazon, Zappos, it any other online shoe company. Try them in your living room and promptly return them in new condition. One of the shoes I didn’t even open, I returned it was still sealed from the box they sent it.

So lesson learned. They are a kickstarter struggling small business, who are trying to profit off of false advertisement. THEY WILL NOT HONOR YOUR RETURNS. It will take about 8 weeks for them to even respond to you. Don’t even try them out.

And here’s the kicker: they ripped in the back heel after 2 months of wearing them.

Also there are multiple reviews about the sole being uncomfortable, cheap, and moving around every time you put on the shoe.

Allbirds now has waterproof sneakers that won’t rip after 2 months and much much better with their service. You can order a few pairs like any online shoe store and return the ones that don’t fit.

Also their soles are SOOOO comfortable 10X more then Vessi

TLDR. Vessi, if you want to try them out: first their size probably won’t fit you so you’ll have to order more than one, they won’t accept the ones that you returned and you’ll just pay for more than one shoe but left with one pair, and lastly they’ll rip anyway.

4 years ago Reply

Hey John,

My name is Michelle, I’m the Customer Care Manager here at Vessi. I wanted to reach out and talk a bit about the review you posted about your experience with us.
Without access to your order information it’s a little tricky for me to know exactly what happened, but I will try my best.

We understand that having no half sizes and also offering a business model where you can’t try the shoes on before you purchase, can make finding your right fit more difficult than with other shoe brands. So we came to the conclusion that offering free shipping (both ways), and free exchanges (no additional shipping costs), would be the best way to offer our customers a way to test the sizes and products without loosing any money if it didn’t end up working for them.

In regards to our slow response, you’re absolutely right that it was way too long. Like you mentioned, we’re a small-ish start up company still making our way through the business sphere and learning as we go. This is absolutely not an excuse, and we should have done better than taking 4 weeks (and you initiating the contact) to reach out to you, but I will venture to say your communication with us might have been around Black Friday or after. Truth be told, we were swamped with more sales and customer contacts that we’d expected. And we weren’t prepared for that.

However, we’ve learned from our mistakes and are now working diligently to make sure this doesn’t happen again. We understand that customer communication is imperative if we want to keep the business going.

Lastly, I wanted to touch on our return experience and the fact that the Vessis you kept ended up showing damage very quickly after use. Unfortunately, without that order number like I mentioned above, it’s difficult for me to look into your particular case.
If you’re comfortable with it, would you mind responding to this review with your order number? I’ll be able to pull your personal details from there, take a look at this, and get back to you via email. If sharing your order number is something you’re not comfortable with, which I completely understand, you can also emails us directly at [email protected] and we can gladly help you there as well.

Thank you for taking the time to post your feedback. I want to make it clear that we absolutely appreciate you doing so. It’s reviews like yours that allow us to grow as a company.


Elisabeth Santia
4 years ago Reply

So why have I had such a difficult time returning my shoes for an exchange? 16 emails later over 6 weeks and still it is unresolved and I was a returning customer.

3 years ago Reply

I agree! The WORST experience I’ve ever had buying a pair of shoes. Still don’t have a pair that fits!

4 years ago Reply

Thanks so very much for your review of Vessi shoes. Like you I wanted to order multiple pairs and according to them they say you size up not down. Knowing the problems you have had as well as others, it seems this shoe is not a good investment. I don’t understand how a pair of shoes that starts at $95 , when I got to check out , the final price was $185. With a company offering free shipping, sounds like a rip off all the way round. Again thanks , my money is better in my pocket than theirs.

3 years ago Reply

If you avoided dealing with Vessi, you dodged a bullet.

Elisabeth Santia
4 years ago Reply

Dear John,
I’m with you! Once you buy Vessi’s you’re stuck with Vessi’s!
BUYER BEWARE their return policy and approach is extremely faulty.
Horrible customer service too!
I’ve been dealing with them for about 6 weeks now and 16 emails later… still nothing is resolved! I bought 2 pairs at a discount just before Black Friday and the policy stated no returns because of promo, exchange only which I would be fine with except there is never any stock to exchange for and if I take a credit note to use at a future date, I will then be paying full price when they are in stock with the lesser amount from the promo on my credit note. I am suggesting to them that they take my shoes back and fill my order once what I want is in stock but they won’t do it this way. On top of that I am now being told that I can only exchange for the same style! And their was no exchange info or label included in my order so I can’t even get a straight answer about where to return them to. Why would a young company be so anal in the way they deal with their customers?

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