Vessi Shoes Review
Jin Nam 
Jin Nam Table of Contents
About Vessi
As long as I have an umbrella, my clothes remain relatively unscathed when caught in a rainstorm. My shoes, on the other hand, are a different story.
Vessi makes the world’s first (and some say) best waterproof shoes. Read that again: waterproof[1]—and truly, they are. Keeping your feet fresh and dry through wet or snowy weather, its fashionable, vegan sneakers are a must for an active life.
Designed to withstand the toughest conditions all year round, Vessi is making heads turn with its impressive sneaker lineup. Consult its 300k+ social community or features in Forbes, Real Simple, or Travel + Leisure, these shoes might become the most comfortable piece of rain gear you own.
What can you expect in this Vessi shoes review? I’ll tell you everything you need to know about the brand, its bestsellers, feedback, and more, to help you decide if it’s really as great as it’s made out to be. Forget the rubber boots, let’s make a splash with Vessi.
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Overview of Vessi
I have shoes in my closet for every occasion, season, and weather condition. I know I’m not the only one. I own shoes I’d wear to work, but then I also need a pair to work out in and a different style to hit up happy hour.
Vessi recognized the problem of having to switch between shoes and magically solved it with their line of Vessi sneakers. The other problem it solved? Getting caught in an unforeseen squall.
Vessi footwear was founded by Tony Yu, Andy Wang, and Mikaella Go in Vancouver, Canada. The brand used a Vessi Kickstarter campaign and launched in 2017.
As of September 5th, 2019, the company raised an impressive $1,260,557, backed by 9,365 people. Get this: their initial goal was $25,000. Let that sink in. So many people are keen on this idea and the brand did not disappoint.
I’ve become a huge fan of Vessi shoes and their aesthetically trendy look. Personally, I think they keep up with the hottest styles from the likes of Nike, Adidas, and others. The true beauty behind the brand? Their shoes’ waterproofing technology, along with the specific features that each of their three designs offer; but I’ll take a closer look at those later in this Vessi Shoes review.
If you find yourself skeptical about these sneakers being waterproof, I get it. But I’ve learned the whole concept of a pair of Vessi shoes is to stand up to rain, wind, mud, dirt, snow, and slush. It seems to be good to be true, doesn’t it?
While snooping around for this Vessi shoes review, I discovered the brand’s secret: Vessi waterproof shoes feature a patented Dyma-tex membrane that is woven into the knit. The fabric also sits with layers of engineered material for extra stretch, moisture wicking, antibacterial insoles, and a slip-free Herringbone grip.
For any environmentalists reading this Vessi shoes review, I have some great news. Vessi footwear doesn’t use any animal by products in their shoes, like suede or leather. This means they have a lower carbon footprint than other the average sneaker brand since they use 600% less energy.
Ready for more? Check out the rest of my Vessi shoes review for a breakdown on the features and benefits of their footwear. Below, you’ll find the highlights:
Highlights
- 7 distinct and trendy styles
- 100% waterproof
- Easy to clean
- Sustainable manufacturing
- Quadpay available
- Exclusively online for global accessibility
- Free shipping to select countries
- Free US & Canada exchanges & returns
Where Are Vessi Products Made?
Vessi sneakers are designed in Vancouver, Canada and are made in Taiwan. I’ve found that the brand doesn’t go into too much detail in the production process, but they do outline the technological aspect and design quite thoroughly. The main components of the shoes seem to be quite straightforward.
Every pair of Vessi shoes are thought out on every level. The top layer features their nano-filtering membrane, Dyma-tex technology interwoven into the knit, and a stretch knit layer to prevent moisture and debris from getting in. The antibacterial insoles are replaceable for custom or orthotic insoles which I think are super convenient. Lastly, the bottom uses a Herringbone grip with engraved channels to zone water out for better traction.
Got a clearer picture of how they’re made? I’ll get to the goods next in this Vessi shoes review. Since the brand is Vancouver-based, all prices listed are in CAD.
Vessi Shoes Review
Everyday Slip-Ons
The first style of Vessi waterproof shoes I want to check out is the Everyday Slip-Ons. I think everyone should have one pair of slip ons in their closet. A fuss-free shoe, they make getting out the door incredibly easy.
These lace-less shoes offer a clean and simple look and fit comfortably around the ankles, much like a sock. The quick slip-on and slip-off design makes it perfect for indoors and outdoors. I find these pair to be the best for the gym, lounging at home, or even traveling.
The Everyday Slip-Ons feature a front and side-to-side grip to deliver extra comfort and stretch. The breathable mesh is light and airy and makes you feel like you’re floating. I think their lightweight and weatherproof material makes them the comfiest, convenient, and portable choice for active days.
One Vessi fan seems to agree: “This is my second pair of vessi’s and they do not disappoint. I wear these everyday. They are super comfortable. I take my dog for a morning and a night walk everyday. We walk through water, mud, tall grass, etc. they hold up amazing. I could not recommend them enough.”
Overall, I think the Everyday Slip-Ons look and feel wonderful. They come in 2 classic and 4 limited edition colors. Get a pair for $135 CAD.
Everyday Sneakers
The next Vessi waterproof shoes I want to mention are the Everyday Sneakers. Just like the name states, these sneakers were made for your daily routines. I’m a fan of the trendy aesthetic of the shoe and the fashionable-athletic feel I get—which I think is comparable to other top brands in the industry.
The Everyday Sneakers feature an extra arch support with sportier soles to keep your feet comfortable[2] all day, everyday of the year. Here’s where they get really cool though: The bottoms also feature innovative zones that push water through the channels to deliver better traction in the snow or rain.
I think these Vessi sneakers are perfect for any lifestyle, active or not, and make a great add to your closet. Another Vessi shopper seems to think so too:
“Absolutely love them! This is my second pair of the Everyday Classic I love that much and I have a third pair of Vessi! I recommend them to all my friends and family. Actually comfy, water proof, and stylish!”
The fashionable pair comes in 5 colors and are currently $140 CAD.
Cityscape Sneakers
Last, but not least, I couldn’t leave out the Cityscape Sneakers. This is the brand’s first-ever design and I think they really swung for the fences with it. Though the aesthetic is minimalistic[3], this shoe is made to stand out with unique lace-like cords.
I’d say this styles goes great with any attire – whether for work or leisure. I love the super lightweight feel to them which I think makes it a comfortable choice to wear everyday. I pretty much live in these.
From city walks to outdoor excursions, while wearing the Cityscape Sneakers, I had no problem with mud or puddles. Although they offer less traction than the other styles, and aren’t great for the ice, they still deliver the same stretchy, breathable, lightweight, and waterproof features.
After putting them to the test, I know that Vessi footwear is versatile for everyday life. I loved the look of the Cityscape but appreciated the extra support for the Everyday Sneakers.
So did another Vessi customer: “Light weight, comfortable, stylish and waterproof. What more can you ask for?”
You can grab your own pair of the Cityscape Sneakers in black or charcoal grey for $135 CAD.
Vessi Footwear Prices
An important question to address in this Vessi shoes review, no doubt. To be honest, these sneakers aren’t exactly cheap. However, the prices aren’t ridiculously expensive either—especially for the benefits and features you get.
I poked around the web for this Vessi shoes review and realized that you’ll end up paying the same price as you would for top brands like Nike and Adidas. But where Vessi differs, and why I’d choose them over said brands, is because of the waterproofing, all-vegan construction, and 1-year warranty.
In general, Vessi footwear for both men’s and women’s collections ranges from $110-$180.
Vessi Footwear Sizes
Sizes[4]. A common problem I find that gives everyone a headache. To make matters worse, Vessi doesn’t exactly have a retail store, other than the occasional pop-up store, to go in and try their shoes.
Luckily, I’ve found the brand’s sizing chart page while writing this Vessi Shoes review. In addition, for your convenience, I’ve listed the details for getting the right fit:
- All styles do not come in wider sizes; however, the men’s sizes do run wider than the women’s
- Men’s sizes range from 6-14
- Women’s sizes range from 5-11
- Shoes fit snug, like a sock – made to take shape of your foot over time
- If you’re a half-size, the brand recommends sizing up
Vessi Shoes Review: What Do Customers Think?
Now that I’ve walked you through some of Vessi‘s best-selling styles, I think it’s time we take a look at more actual customer reviews.
To start, I’d like to bring your attention to Vessi’s overall ratings on trusted review sites:
- Trustpilot: 4.6/5 from 24 reviews
- Better Business Bureau (BBB): 1/5 from 7 reviews
First off, the difference between the responses on these two sites is alarming, especially since 74% of Vessi customers who wrote a review on Trustpilot seem quite happy with their purchases. Take for example, this elated shopper:
“I love my Vessi shoes. First time ordering them but they fit as suggested, very comfortable. I was in airports and on planes for 21 hours straight in these shoes and my feet didn’t hurt at all. So far so good on the waterproof but my main happiness stems from how they are the most comfortable runners i have ever had!”
Another happy customer on Vessi’s website made a similar comment about the Everyday Classic Sneaker: “Love them, very comfortable and they look great. Keep socks dry in the heaviest of showers! Definitely would recommend a pair to friends.”
That said, if you’re still confused about the super low ratings on the BBB, let’s walk through them together. I’ll start by letting you know that Vessi is not BBB accredited and 39 complaints against the company have been closed in the last three years.
To be honest, that number is a bit high for any business registered on the BBB, so I took a closer look at what disappointed customers are saying. Majority of the shoppers that filed complaints against Vessi were upset about one of the following:
- Never receiving an order they placed
- Being unaware that they purchased a “pre-order” item due to a lack of information on the brand’s website, then receiving the item months later
- Having their feet soaked even though the shoes are supposed to be “waterproof”
- Having to deal with poor customer service
Then again, legit publications like Insider have made very positive remarks about the brand. Here’s what they said in a recent review of Vessi Shoes:
“Vessi sneakers have become a cult favorite among travelers in need of versatile, waterproof shoes, but they’re equally as popular among everyday comfort seekers who would rather rely on a single pair of shoes for all types of weather.”
So, while some customers have a bone to pick with the brand, many others (including the folks at Insider) are quite happy with their purchases. I’ll let you come to your own conclusions about whether or not shopping with Vessi is a savvy decision.
Where to Buy Vessi
Retail
Sad news folks. Vessi Footwear does not have a physical retail store to try on and buy their shoes. The brand does, however, occasionally hold pop-up stores and events. To stay up to date on when and where these locations will be, I recommend following their social accounts. I’ve included links to each below:
Online
Yes, yes, and yes. All Vessi products are available globally through their online store. This easy access is convenient and let’s you browse through all their products. Check out their site here.
Is Vessi Available on Amazon?
My search came up empty. While there are tons of brands claiming waterproof technology at a cheaper price, I’d stay away from Amazon and buy directly from the brand, either at their pop-up events or online.
Vessi Promotions & Discounts
For this Vessi shoes review, I scoured the internet and managed to find a few Vessi deals you can use to save on your purchases:
- Sign up for the mailing list and get 10% off
- Refer a Friend: Give $20, get $20
- Spend $80+, get free shipping
FAQ
Vessi Shipping Policy
Vessi ships to select countries around the world. All requests, fees, and processes are subject to change depending on the location, value, and condition of purchase orders. For your convenience, here’s a breakdown of their policy:
Vessi currently ships to Canada, the US, Australia, New Zealand, Japan, Taiwan, South Korea, and Singapore. Standard shipping for orders over $80 is free and delivery generally takes 2-8 days. Shipping costs for orders under that amount will be calculated at check out.
Tracking numbers are available within 72 hours of orders placed for North Americans. International deliveries outside of North America can take between 7-14 days, tracking will be available 5 days after your order.
Vessi Return Policy
Vessi offers a flexible exchange and return policy. All requests, fees, and processes are subject to change depending on the location, value, and condition of purchase orders. For your convenience, here’s a breakdown of their policy:
- Returns are free within North America; within 60 days of delivery
- Final sale items are non-refundable; eligible for store credit if returned or exchanged within 60 days
- Undamaged orders are valid for exchanges and returns; eligible for refunds or store credit if returned or exchanged within 60 days
- Exchanges can take between 7-10 business days within North America
- There is a 6-month warranty on defects
Want to return your Vessi shoes? Click here to begin.
Contact Vessi
For more information, inquiries, and services, Vessi’s customer service team can be reached by:
- Email: [email protected]
- Live Chat: vessi.com
- Phone: 1-778-308-4263
Vessi’s phone hours are Monday to Friday 9am-5pm PST.
It’s always better to have options. Check out our reviews of other top shoe brands:
Vessi footwear is a small business, but I went out on a limb to try them out. I wanted waterproof shoes that look like sneakers.
I order about 4 of them in two different styles 9 or 10. I’m a 9.5 so I don’t know which will fit better. Turns out it’s half size down and 9 fits better. I ended up choosing the city sneakers and returned the other pairs without even opening them up.
After I returned them about 4 weeks later after they received it. I had to email them to even get a response. After another week I get an email stating that they will not refund me because:
“Lesley here from Vessi! I hope you’re having a great day!
We’ve received your Men’s Everyday – Midnight Black 10 back at our warehouse—Thanks for your patience and taking the time to send your shoes back to us!
Unfortunately, your shoes were reported to show signs of wear and were not in the condition specified in our return requirements, and we won’t be able to process your return because the shoes cannot be restocked. Our warehouse will be sending your shoes back to your address.”
NO I did not get them back. NO they did not refund me.
They charged me for the shoes that I returned anyways. Never have I ever experienced this with a shoe company.
Now you’re thinking, oh you probably wore them outside or something. NO I didn’t wear them outside. NO I didn’t damage them. NO I didn’t do anything like as if you were ordering from Amazon, Zappos, it any other online shoe company. Try them in your living room and promptly return them in new condition. One of the shoes I didn’t even open, I returned it was still sealed from the box they sent it.
So lesson learned. They are a kickstarter struggling small business, who are trying to profit off of false advertisement. THEY WILL NOT HONOR YOUR RETURNS. It will take about 8 weeks for them to even respond to you. Don’t even try them out.
And here’s the kicker: they ripped in the back heel after 2 months of wearing them.
Also there are multiple reviews about the sole being uncomfortable, cheap, and moving around every time you put on the shoe.
Allbirds now has waterproof sneakers that won’t rip after 2 months and much much better with their service. You can order a few pairs like any online shoe store and return the ones that don’t fit.
https://www.allbirds.com/collections/mens-mizzles
Also their soles are SOOOO comfortable 10X more then Vessi
TLDR. Vessi, if you want to try them out: first their size probably won’t fit you so you’ll have to order more than one, they won’t accept the ones that you returned and you’ll just pay for more than one shoe but left with one pair, and lastly they’ll rip anyway.
Hey John,
My name is Michelle, I’m the Customer Care Manager here at Vessi. I wanted to reach out and talk a bit about the review you posted about your experience with us.
Without access to your order information it’s a little tricky for me to know exactly what happened, but I will try my best.
We understand that having no half sizes and also offering a business model where you can’t try the shoes on before you purchase, can make finding your right fit more difficult than with other shoe brands. So we came to the conclusion that offering free shipping (both ways), and free exchanges (no additional shipping costs), would be the best way to offer our customers a way to test the sizes and products without loosing any money if it didn’t end up working for them.
In regards to our slow response, you’re absolutely right that it was way too long. Like you mentioned, we’re a small-ish start up company still making our way through the business sphere and learning as we go. This is absolutely not an excuse, and we should have done better than taking 4 weeks (and you initiating the contact) to reach out to you, but I will venture to say your communication with us might have been around Black Friday or after. Truth be told, we were swamped with more sales and customer contacts that we’d expected. And we weren’t prepared for that.
However, we’ve learned from our mistakes and are now working diligently to make sure this doesn’t happen again. We understand that customer communication is imperative if we want to keep the business going.
Lastly, I wanted to touch on our return experience and the fact that the Vessis you kept ended up showing damage very quickly after use. Unfortunately, without that order number like I mentioned above, it’s difficult for me to look into your particular case.
If you’re comfortable with it, would you mind responding to this review with your order number? I’ll be able to pull your personal details from there, take a look at this, and get back to you via email. If sharing your order number is something you’re not comfortable with, which I completely understand, you can also emails us directly at [email protected] and we can gladly help you there as well.
Thank you for taking the time to post your feedback. I want to make it clear that we absolutely appreciate you doing so. It’s reviews like yours that allow us to grow as a company.
Best,
Michelle
So why have I had such a difficult time returning my shoes for an exchange? 16 emails later over 6 weeks and still it is unresolved and I was a returning customer.
I agree! The WORST experience I’ve ever had buying a pair of shoes. Still don’t have a pair that fits!
John,
Thanks so very much for your review of Vessi shoes. Like you I wanted to order multiple pairs and according to them they say you size up not down. Knowing the problems you have had as well as others, it seems this shoe is not a good investment. I don’t understand how a pair of shoes that starts at $95 , when I got to check out , the final price was $185. With a company offering free shipping, sounds like a rip off all the way round. Again thanks , my money is better in my pocket than theirs.
If you avoided dealing with Vessi, you dodged a bullet.
Dear John,
I’m with you! Once you buy Vessi’s you’re stuck with Vessi’s!
BUYER BEWARE their return policy and approach is extremely faulty.
Horrible customer service too!
I’ve been dealing with them for about 6 weeks now and 16 emails later… still nothing is resolved! I bought 2 pairs at a discount just before Black Friday and the policy stated no returns because of promo, exchange only which I would be fine with except there is never any stock to exchange for and if I take a credit note to use at a future date, I will then be paying full price when they are in stock with the lesser amount from the promo on my credit note. I am suggesting to them that they take my shoes back and fill my order once what I want is in stock but they won’t do it this way. On top of that I am now being told that I can only exchange for the same style! And their was no exchange info or label included in my order so I can’t even get a straight answer about where to return them to. Why would a young company be so anal in the way they deal with their customers?