Reviews

Framebridge Review

About Framebridge

Framebridge Review

The right picture frames can add personality and character to your home. But, of course, they also protect your pictures and make sure they last for years. Framebridge is a custom framing company that can make finding the perfect frame easy for you. 

Since launching, the brand has gotten much press attention, with features in Forbes, Vox, NPR, and more. The company also has a decent following on Instagram, with about 237k followers on their main page. 

Are you planning a new gallery wall? This Framebridge review can help you out. Join us as we look at the company’s history, bestsellers, policies, and more, so you can decide if they’re worth hanging on your wall. 

Overview of Framebridge

Framebridge Review

Framebridge was founded in 2014 by Susan Tynan. After going to a custom frame shop to get her National Parks posters framed, she was shocked by the $1600 price tag. Then, every time she thought of the posters, she was reminded of her awful experience framing them. 

She began avoiding custom framing, buying art and photos that would require frames. Finally, after building frustration, she created an e-commerce framing company that made framing easy and affordable. They aim to make framing a personal experience, taking full ownership of the process with professional framers and designers in Kentucky. 

Additionally, the brand wants to make storytelling easy by framing your beloved photos and mementos. They understand that your space should be your happy place. So, they let customers design frames for anything and help create gallery walls with frames that ship right to their doors. 

Unfortunately, there isn’t much more information about the brand online. But we did find that they adopt five company values that prioritize team building and the customer experience. 

This Framebridge review will now look at some company highlights: 

Highlights

  • Framebridge helps customers create or choose frames for their home 
  • Built with customers’ art or photos in mind
  • Offers different services, including a gallery wall consultation 
  • Ships to the continental US
  • The company implements a Happiness Guarantee 
Framebridge Review

Choosing picture frames to decorate your home can really showcase your personality and your home’s overall aesthetic. While Framebridge offers custom options, they also provide quick shop frames if customization isn’t an option. 

So, keep reading this Framebridge review to learn about their best-selling frames. Note that prices vary depending on the size of your item. Sizes for physical items go from extra small (up to 5×7) to grand (up to 32×40), and prices range from $75-$250

Framebridge Review

Selecting the right frame can make or break the entire look of your item. Luckily, the popular Framebridge frames are simple with unique touches, so finding your pick will be pretty straightforward. 

Framebridge Mercer Slim Review

The Mercer Slim is clean, simple, and a great gallery frame for your photographs. It’s ideal for small pieces and measures ¾” wide and 11/8” deep. A small candid photo or your favorite digital print would look perfect in this frame. 

Of course, dimensions will vary depending on your item. If you choose to frame textiles or other objects, the Framebridge team will choose the right frame for you. The Mercer Slim, in particular, will go with almost everything. It’ll look classy hanging in your home office or den. 

If you’re looking to use this frame for a standard-size photo, it’ll cost you about $75

Framebridge Irvine Slim Review

You could call the white Irvine Slim a decor classic. Like the Mercer, it’s an elegant gallery frame that you can hang almost anywhere in your home, art studio, or office. It’s also a Framebridge customer fave

As we mentioned, each frame is built with the customer’s artwork in mind. Each frame also comes with an optional acid-free mat, which will help preserve your print or photo, hanging hardware, and glazing with UV protection. 

If you want to put a print or standard document in this frame, it’ll cost you about $100

Framebridge Newport Review

Up next in this Framebridge review is the Newport frame. This silver frame features some antiqued detailing, but it’s still highly versatile. It will go with almost any print or photo, adding some vintage aesthetic to any room. 

A more formal photo or print would go well with the Newport. It’ll be a lovely frame to put with something like engagement or wedding photos. This might be because of the detailing and the classic champagne color. Regardless of what you decide to use it for, it might look like a beautiful heirloom piece in your space. 

A grand art piece (up to 32×40) in this frame will cost about $250.  

Framebridge Providence Review

Do you have a graduate in the family? An excellent way to commemorate their achievement is by framing it in the Providence frame. This black and gold frame can showcase a diploma or degree representing all the hard work you put into higher education. 

Framebridge notes that this frame is most popular for diplomas, but you can also use it for artwork and pictures. It’s an elegant frame that’ll look best with monochrome photographs or prints. But this Framebridge review thinks anything too colorful may not be the best choice. 

A medium-sized piece (up to 12×18) in the Providence frame will cost about $125

Framebridge Agra Review

If you’re an avid traveler, the Agra frame will be able to house your vacation and travel photos and mementos from your adventures. Framebridge designed the frame with a reddish-yellow and amber marble pattern inspired by the Taj Mahal, one of the company’s most framed landmarks. 

The Agra requires layering transparent tones with a glossy finish, similar to ceramic glazing, ensuring no two frames are the same. So, hanging up your next travel photo will genuinely be personal to you. 

A standard photo Agra frame will cost about $75, although it’s currently out of stock at the time of writing.

Framebridge Mandalay Review

Last up in this Framebridge review is the company’s signature piece: the Mandalay frame. The golden bamboo frame features a more traditional design and will make a stunning addition to a growing gallery wall. It’ll house your most treasured items while making them look elegant and classy. 

A large poster or artwork would look beautiful in the Mandalay. You can hang it over a fireplace or as one of the larger frames on your wall, and it’ll look expensive regal. Plus, when similar and neutral colors surround it, your space will look like it came straight out of an interior design magazine. So, that’s a win. 

You can also get digital pieces framed, and prices range from $39-$219

Who Is Framebridge For? 

Framebridge Review

Framebridge is for anyone looking to house photos, diplomas, posters, art, and more in high-quality, custom frames. This will keep your loved items preserved and safe from potential irritants. They’ll also make for aesthetically pleasing decor pieces in any person’s home. 

How Does Framebridge Work? 

Framebridge Review

As we mentioned, Framebridge custom makes your frame according to the item you provide. This can range from photos to objects like old keys or stamps. They also create custom gallery wall frames or personalized gifts that ship right to your door. 

You can upload or mail your art or photo using the company’s prepaid packaging to get started. Then, you can choose a frame for your item with a free consultation. After that, your art is custom framed and shipped to you with hanging hardware. 

As we said, prices will vary depending on your item’s size. But regardless, the total cost of a physical object will include secure packaging, the frame and mat, free shipping, and, of course, the hanging tools. Likewise, digitally uploaded photos will come with perks and archival links for uploading. 

Framebridge Reviews: What Do Customers Think?

Framebridge Review

This wouldn’t be a Framebridge review if we didn’t look at customer feedback. The company publishes consumer reviews on its website. We scoured the internet for external testimonials and found some on Trustpilot. 

The reception is generally positive, but there are some more glaring reviews (we’ll get to that later). Here are the average ratings for some of the frames in this article: 

  • Mercer Slim: 4.3/5 stars from 1,007 reviews
  • Irvine Slim: 4.4/5 stars from 437 reviews
  • Newport: 4.4/5 stars from 230 reviews
  • Providence: 4.4/5 stars from 142 reviews
  • Mandalay: 4.4/5 stars from 161 reviews 

The Mercer Slim is a classic style, so it makes sense that it’s the most reviewed out of the five. One customer writes, “The price may seem high, but nowadays framing is expensive in general. I have tried a few companies and this is the first company that I wasn’t upset with the quality. The quality and the image are amazing. Super happy I found Framebridge!”

Another customer says, “I used Framebridge to frame vintage, black and white wedding photos of my family; 7 photos in all. Framebridge did a great job and I’m SO pleased by the process, quality of work and PRICE. I absolutely recommend Framebridge.”

The Newport frame also has some glowing reviews. A happy reviewer writes, “I can’t wait for my mother-in-law to open this on Christmas and hang it in her home!!! Picture is crystal clear, the matting looks great, and the frame is perfect! It shipped out SO QUICKLY and arrived well-protected!!! I will order again!” 

Another satisfied customer says, “This is my second time ordering from Framebridge and I was very impressed. The shipping is fast, the quality of the photo and frame was excellent, and customer service was amazing.” 

Of course, we also have to mention the regal Mandalay’s feedback. Customers adore the frame for its beauty and affordability: “I can’t say enough good things about the framing and execution of the art I had framed for my husband’s Christmas gift. The customer service is incredibly kind and thoughtful as well.” 

Another reviewer writes, “We bought a couple digital prints off Etsy for our nursery and needed to get them framed. The process with Framebridge was so easy and fast! It was nice to have them print the art and frame it all at the same time. And it came in the mail within 5 days of ordering! I will definitely be returning to have more of my art framed.” 

This Framebridge review also found that the company gets stellar external reviews. A Trustpilot user writes, “I have had quite a few things framed by Framebridge, and have never had an issue with any of them. I keep coming back! Quick and easy, reasonable pricing, and high-quality.” 

The company has 2.6/5 stars on Trustpilot from about 47 reviews. Disgruntled customers cite long shipping times, lost items, and botched orders. Luckily, Framebridge’s customer service team quickly responds to these queries, and they’re pretty rare anyways. 

Is Framebridge Worth It?

Framebridge Review

Framed posters or photos might not seem like a big deal among some people. But, framing your memories and treasured photos not only preserves them but can also show off your style in your own home. Framebridge makes the process more affordable and convenient by framing pieces and delivering them right to your door. 

Based on this Framebridge review, we think the company is worth checking out. Their website is easy to use, and the process is straightforward and inexpensive compared to other custom-framing businesses.

That being said, some criticisms might be hard to ignore, but it’s fair to say that issues get solved based on Framebridge’s prompt replies to complaints. 

Framebridge Promotions & Discounts 

Framebridge Review

Even though Framebridge promises affordability, there’s no harm in getting an extra deal. For example, they have a refer a friend program where customers can give 15% off to friends and family and receive $15 for their next order. 

Unfortunately, we couldn’t find any other Framebridge promo codes offered by the website. Still, we suggest signing up to receive their emails to stay updated on the latest deals, exclusives, and some decor inspo. 

Where to Buy Framebridge

Framebridge Review

Are you itching to get your photo custom framed? You can start the process on framebridge.com. You can also find a retail store near you on the company’s Stores page. 

FAQ

Framebridge Review

Who owns Framebridge?

The Graham Holdings Company is the current owner of Framebridge. They acquired the company in 2019 following the announcement of two new retail stores. 

What’s the Framebridge promise?

Framebridge has a 100% Happiness Guarantee. So, if you’re not totally sold on your frame for any reason, the company will accommodate your needs. 

Does Framebridge ship internationally?

Unfortunately, Framebridge doesn’t ship internationally at the moment. But, they state that it may be available shortly. They’re also planning to ship to Canada soon, and Canadian customers can sign up for their emails to stay updated. 

What is Framebridge’s Shipping Policy?

Framebridge offers free shipping in the continental US, Hawaii, and Alaska for their custom frames. Estimated delivery times will vary depending on your location and your zip code. You’ll be able to see an approximate date on the product detail page. But it generally takes 3-7 for printed art and 7-10 days for mailed-in items

The company also offers expedited shipping for Digital Uploads. You can select the option during the second step of checkout. But they note that shipping options are subject to change, and during holidays, they offer guaranteed shipping for custom orders. 

They also offer a selection of Quick Ship Gifts that ship out the day after ordering

What is Framebridge’s Return Policy?

With Framebridge’s 100% Happiness Guarantee, you’re able to make an arrangement with the customer service team. Additionally, there’s no time constraint indicated. 

To initiate a return, you can email the company with your order number along with details and photos of your frame. Regarding Digital Uploads, the company will send you a new frame in a few days, and you won’t have to return the original. Many customer reviews we’ve seen promise a smooth process with friendly customer service!

For Physical Items, Framebridge recommends holding onto your original packaging so you can ship it back to them. No need to worry about a shipping label; they’ll send you one. But if you end up throwing away your packaging, they’ll also send over a new box. 

How to Contact Framebridge

If you have any questions beyond this Framebridge review, you can contact their customer service team via live chat, online contact form, or at the following phone number: 

  • Phone (call or text): 1 (888) 236-5612

Their online chat hours are Monday to Friday, 9 AM to 6 PM EST, and Saturday and Sunday, 9 AM to 4 PM EST. Additionally, they monitor their phones from Monday to Friday, 10 AM to 5 PM EST. 


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