About Free People
Free People is a lifestyle and apparel company offering women’s clothing, intimates, shoes, accessories, beauty, and wellness products.
Free People is featured in many prominent publications like Glamour and, just to name a few. The brand has 3.7 million Instagram followers and is a notable source among fashion lovers.
This Free People review will take an in-depth look at the brand, its bestselling products, customer reviews, promotions, and more, to help you decide if their products are worth the buy.
Overview of Free People
In the 1970s, Dick Hayne opened his first store in West Philadelphia, Pennsylvania. “Free People nurtured the young people who lived there and shopped there, who looked for a little of their own freedom in the clothes they wore,” as stated on the brand’s website.
The company began as a brand many of us know, Urban Outfitters. The brand later expanded into a wholesale line called Free People–curated for a more contemporary and mature look.
Free People’s mission is to create clothing catered to women’s intelligence, creativity, and individuality while offering high-quality pieces at affordable prices. Their target audience can be summed up in this description from the brand itself:
A girl who likes to keep busy and push life to its limits, with traveling and hanging out and everything in between. Who loves Donovan as much as she loves The Dears, and can’t resist petting any dog that passes her by on the street.”
Free People has since gone global but still maintains their official headquarters in Philadelphia.
Next, this Free People review sums up the main pros and cons of the brand:
- Extensive selection of clothing, footwear, and accessories for women
- Unique designs with a stylish and bohemian feel
- High-quality fabrics
- Positive customer reviews relating to product design and quality
- Flexible payment options with AfterPay
- Free returns and exchanges for all online orders
- Products are sold at an extensive list of retailers throughout Canada, the United States, and Australia
- Higher than average pricing compared to similar retailers
- Some customers reported poor customer service
Free People features unique bohemian pieces designed for the modern young woman. This Free People review will focus on a selection of their most coveted pieces–from casual tunics and maxi dresses, to trendy laidback sneakers.
Free People Ottoman Slouchy Tunic
The Ottoman Slouchy Tunic is a cool and comfortable tunic that’s sure to make you feel stylish, no matter how you style it. This slouchy tunic is available in 11 colors to choose from, and is made of Cotton (72%), Nylon (26%), and Spandex (2%).
The classic mock neck, ribbed knit, and stretchy fabric makes for a comfortable, all-day sweater option. If you’d like the sweater to fit more tailored, it’s recommended that you size down. But for a true oversized fit, stick to your normal size.
You can pair this versatile sweater with pants in similar color for a monochromatic look, throw it on with shorts for a chilly summer night, or wear it with leggings and sneakers for a cozy look.
The Ottoman Slouchy Tunic retails for $148 (or 4 interest-free payments of $37 using Afterpay). This Free People review thinks this tunic can quickly become a new staple in your wardrobe.
Free People Easy Street Tunic
The Easy Street Tunic is the ideal high-quality sweater that definitely has the cool, casual, and effortless look that Free People is known for.
This tunic-length sweater has a ribbed mock neck, exposed seam, side vents, and offers a perfect slouchy and comfortable vibe. One happy customer commented that, “This sweater is so super, incredibly soft. It’s like wearing a warm hug. It not only feels great but looks great too!”
This tunic is made from Cotton (59%), Acrylic (36%), Nylon (4%), Spandex (1%) and needs to be hand washed in cold water. The Easy Street Tunic comes in 6 colors for $128 (or 4 interest-free payments of $32 using Afterpay).
Free People Blake Maxi Dress
The Blake Maxi Dress is the perfect day-to-night dress for any season. Simply swap your white sneakers for a heeled bootie, and you’re on your way! This dress has a black base with a white, detailed pattern.
This Free People maxi dress features a defined empire waistline, exaggerated puff sleeves (very on-trend) and a full maxi length. The Blake Maxi Dress and is pleasantly lightweight and one-shouldered. Containing 100% viscose, it’s also machine washable.
The Blake Maxi Dress retails for $108 (or 4 interest-free payments of $27 using Afterpay). For such a versatile piece, the price tag seems right on point.
Free People Sils Sweater
The Free People Sils Sweater is an investment piece that can double as a coat on warmer days. Designed by Nicholas K, this classic sweater has a longline silhouette, contrast shawl collar, and waist tie detail to create a more flattering shape.
One customer gave this sweater a 5-star review and stated that, “The velvet is icing on this timeless sweater. An investment, it sure is, but worth every penny.”
The Sils Sweater is made from 100% premium alpaca, which will last you for years. On that note, this sweater is dry clean only. It’s available in Earth Heather and Black.
If you’re willing to invest, this gorgeous Free People sweater can be yours for $948 (or 4 interest-free Afterpay installments of $237).
Free People Talia Trouser Jeans
The Talia Trouser Jeans by We The Free, Free People’s in house label, fits perfectly into their collection of all-American styles. This style is lightly distressed and retro-inspired, available in Bright Blue and ‘70s Blue.
These trouser jeans have a super high-rise silhouette that hugs your frame and is snug in all the right places. The exaggerated wide leg is loose fitting, which helps elongate your legs.
Offering a fitted waist and loose leg, these jeans have the ability to flatter all body types. They have a cuffed detail on the bottoms, button closure, zip fly, 4 pocket style, and contrast stitching.
Simply wash in cold water to take care of these 100% cotton jeans. The Talia Trouser Jeans retail for $128 (or 4 interest-free Afterpay payments of $32). Groovy, baby.
Free People Just Float On Flare Jeans
Speaking of groovy, another piece from Free People’s We The Free collection is the Free People Just Float On Flare Jeans. Great for date night with heels or a walk in the park with sneakers, these flattering high-rise, flare fit jeans are the perfect vintage-inspired denim that enhances and highlights your shape.
The best part about this pair of denim from Free People? They’re available in 20 colors from neutrals, classic blues, and all the colors in the rainbow. Select colors are offered in regular, long, and short lengths to provide the best fit for your body.
The Just Float On Flare Jeans are made of soft, semi-stretch denim and are machine washable. Retailing for $78 (or 4 interest-free Afterpay payments of $20, this is a timeless jean that you’ll be craving in every color.
Free People Mercury Lace Bralette
The Mercury Lace Bralette by Intimately is the perfect combination of sexy, comfortable, and practical. This lace bralette has sheer triangle cups, adjustable straps, contrasting stitching, and a hook back closure. This delicate item is made from 90% Polyamide and 10% Spandex, and must be hand-washed.
The Mercury Lace Bralette comes in Neutral Beige, Black, and two fun color combinations: Ice Ice Baby (white with neon accents) and Iris Combo (iris with burnt orange accents). This $28 bralette is comfortable, easy-to-wear, and a whole lot of sexy.
Free People Happiness Runs Crop
Crop tops are back, and they’ve quickly become a versatile piece in our closets. The Happiness Runs Crop is one of the top-rated products on the Free People website. Part of the Free People Movement Range, it’s the perfect top for being active, or as a comfortable staple in your wardrobe.
One percent of Free People activewear purchases benefit the brand’s non-profit partner, Girls Inc. This seamless and ribbed crop is 92% Nylon and 8% Spandex, and is conveniently machine washable. It also has a compression feature, allowing you to wear with or without a bra.
Offered in 38 colors, you may have a hard time deciding which Happiness Runs Crop to pick! For $30, maybe it’s easier to buy more than one.
Free People Veja Canvas Esplar Sneakers
Veja makes ultra cool and stylish eco-friendly shoes that fashion lovers are obsessed with worldwide. This pair of Veja Canvas Esplar Sneakers are made with Eco-Conscious Design. The shoes contain at least 50% of a certified eco-conscious fiber, and are made of E.V.A organic cotton and other sustainable materials.
The retro-style, low-top canvas sneakers have suede details, a tonal side logo, a padded collar, footbed, lace-up front, and an organic cotton upper.
The Veja Canvas Esplar Sneakers come in White/Turquoise/Nautico and White/Rose/Fluo/Petale. These eco-friendly cuties can be yours for $100.
Free People Backstage Cowboy Boots
Cowboy boots have been all the rage the last few years in the fashion world, becoming as classic and wearable as a plain Chelsea style boot.
The Backstage Cowboy Boots, by Free People’s in-house FP Collection, are created from premium materials and are artisan crafted. Similar to the other items in the FP Collection, these boots have the signature vintage vibe.
These leather and rubber cowboy boots have a cushioned insole, adjustable strap, pointed toe, belted ankle strap, and a side zippered closure. They feature an edgy studded design in both silver and gold for extra details.
The Backstage Cowboy Boots are only available Black. If you’re coveting a vintage-inspired look with a modern twist, these boots can be yours for $228 (or 4 $57 interest-free Afterpay installments of $57 by Afterpay).
Free People Reviews: What Do Customers Think?
This Free People review will go over the company’s reviews and ratings, as the reviews from site to site are mixed. Customers seem to love the clothing, but many are having issues with customer service or find the products not worth the price.
Reviews found on the Free People website for the products highlighted in this Free People review are overwhelmingly positive.
- Ottoman Slouchy Tunic: 4.4 star average, 229 reviews, 89% recommended.
- Easy Street Tunic: 4.7 star average, 227 reviews, 97% recommended.
- Just Float On Flare Jeans: 4.7 star average, 753 reviews, 97% recommended.
- Happiness Runs Crop: 4.8 star average, 754 reviews, 98% recommended.
Customers are loving the quality of the clothing, as well as the unique designs. Influenster also had overwhelmingly positive reviews with an average of 4.2 stars.
The top positive Free People review from TrustPilot says, “Great brand. Love that free people has their own individual look that nobody else has. Good customer service and they make returns easy if something doesn’t fit.”
But overall, TrustPilot reviews are “bad” with 1,031 reviews averaging at 1.7 stars, and only 15% excellent reviews. Customers noted problems with customer service and the most critical Free People review claims “horrible service” and customer care.
Sitejabber reviews are also negative with a rating of 1.6 stars from 86 reviews, and ranks 109th among designer clothing sites. The main comments relate to poor customer service, business delays, and wrong items being shipped.
One reviewer commented that, “Item ordered mailed, still waiting 18 days. There’s no email for customer service, tried chat which was awful, then phone call was frustrating and futile.”
Reviews between customers are mixed and vary from site to site, but customers overall love the brand’s designs and quality, experiencing issues mainly with customer service.
Is Free People Worth It?
In this Free People review, we have gathered information regarding the brand and if it’s worth the buy. Although customer reviews are varied, it appears as though Free People customer service was the main issue, and far more customers loved the clothing than not, particularly the bestselling pieces featured in this Free People review.
When it comes to any brand, not every customer service interaction will be perfect. With Free People, the free returns policy is convenient if you happen to run into issues. But, there are many other reviews that claim they’ve had no issues with Free People, any many customers are repeat buyers.
If you’re looking for high-quality and unique clothing, Free People has a vast variety to choose from to take your wardrobe to the next level. This Free People review believes that Free People is worth the buy.
Free People Promotions & Discounts
Free People offers regular promotions on their website. Currently, there is also free standard shipping on all orders.
Where to Buy Free People
This Free People review found that brand is available on the Free People official website, FreePeople.com, or at:
- Free People Boutiques across the United States and Canada
- 1,400 specialty stores globally
- Department stores such as Macy’s Free People, Nordstrom, and Bloomingdales
- Online retailers such as Revolve
- Free People app
Does Free People run small?
Overall, Free People runs true to size. The Free People website offers a size guide to help find the appropriate size for you. The size guide provides a Free People size chart for each category of clothing offered (dresses & slips, tops & camis, bottoms, swim, shoes, intimates).
Certain items that run larger or smaller will be noted on that product’s page, suggesting if you should size up or size down.
It’s important to note that all conversions are approximate and may vary by label, brand, or personal preference of fit. Items for sale are offered in US sizes unless otherwise noted on the product page.
When does Free People have sales?
Free People offers a sitewide Black Friday sale, which is typically the only sitewide sale offered throughout the year. In 2020, Free People hosted a Cyber Monday sale, as well as a Spring Sale in April. Also, be sure to browse the Free People sale section on the website!
How do I get free shipping on Free People?
Shipping is free for orders over $100 within the United States, Australia, and Canada. All other countries will receive free USPS Express International Shipping on orders over $150 (duties and taxes not included).
How do I get a Free People discount?
If you’re on the hunt for a discount, you can find a Free People promo code on different websites that specialize in offering promotional codes.
At the time of this Free People review, we found a Sweepstakes promotion available to US customers on the Free People website:
- Valid for US customers only through January 31, 2021 11:59 PM PT
- One winner will be selected at random and contacted via email by February 5, 2021
What is Free People’s Shipping Policy?
Free People ships to over 100 countries worldwide. Shipping in Canada under $100 is $10 for express shipping and arrives within 3-5 business days. Standard shipping is $7.59 and arrives in 3-10 business days. A Free People order status and a confirmation email will be sent to you as soon as your order ships.
Does Free People have free returns?
Free People returns and exchanges are free for US customers. See details below:
- Go on the website click on Start A Return (US) or click on My Account and select Order History.
- Go to Order Details click Start a return or exchange
- Choose the items you want to return or exchange
- Print your return label and pack your items. You will receive an email with your return tracking number
- Schedule a USPS pickup or drop your package off at a USPS facility
- You will get a return notification and a refund of your original payment within 1-3 business days
The Free People return policy will accept unworn or defective items purchased on FreePeople.com for return or exchange. When you return an item, you must include the price ticket and original store sales receipt.
If the item is received within 30 days of delivery, you will be credited to your original form of payment. If received after 30 days, an eGift Card will be issued.
You cannot return beauty and wellness products, swim and intimates, or vintage items. Furniture or oversized items can be returned for a refund or exchange within 30 days of delivery (in new condition). Customers are responsible for return shipping costs.
US customers receive free exchanges if items are mailed back within 7 days, and there are no international exchanges. International online returns are accepted if they are in unworn condition. Items may be returned to a Free People store if they are purchased online or in-store, and must be in their original condition.
You must have the price tag and receipt, and return within 30 days of purchase. After 30 days you will receive a store credit.
How to Contact Free People
If you have any questions that were not answered in this Free People review, you may get in contact with their customer service team via:
- Free People chat on www.freepeople.com
- Phone: 24 hours (800)-309-1500
Looking for more outfit ideas? Check out these popular high-end brands to go with Free People: