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About John Lewis Finance
You may recognize John Lewis as one of the UK’s largest department stores, but did you know they also have a strong financial branch? Yes, the company also provides credit cards, pet insurance, currency exchange, and more.
John Lewis’ finance branch is an extension of the company’s illustrious 150-year history. The brand is committed to providing customers with financial tools and services to better their lives, whether that’s through rewards programs, currency exchanges, or investments.
Since John Lewis also owns Waitrose, you’ll hear plenty about them in this John Lewis Finance review. Many of the perks these services bring can be redeemed at Waitrose locations, expanding their value.
In this John Lewis Finance review, I will tell you what sets their services apart from other companies by looking at what they offer, what their fees are like, and what customers say about them. First, let’s look at a quick list of highlights.
Highlights
- Earn up to 3.75% in redeemable points
- 21.9% APR representative
- Six months of interest-free credit
- Card is compatible with Apple Pay and Google Pay
- Track spending and points using the app
- Commission-free currency exchange
- No annual fee for the credit card
My John Lewis Finance review will mainly focus on their partnership card, bureau de change, and currency services. However, there are also other services they offer such as investments, loans, and insurance.
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John Lewis Finance Currency
Seeing as how John Lewis Finance is a UK-based company, they have close ties with clients who travel and thus require foreign currencies. The John Lewis Finance Currency exchange program comes with a few advantages.
Firstly, the company can exchange over 60 currencies. They can also deliver your currency right to your door or hold it until you pick it up at a nearby Waitrose. You’re able to sell any leftover money back to John Lewis Finance.
The company also publishes regularly-updated currency exchange rates on their website. This way, you can see exactly how far your money will go and compare their rates to competitors.
John Lewis Finance Bureau de Change
All of the services I laid out in the previous section of this John Lewis Finance review are available at a bureau de change near you. The John Lewis Finance Bureau de Change functions succeed because they take what the brand offers online and transmutes it into an in-person experience.
The only limitation is that some of the rates that John Lewis Finance report online may differ from those offered at their bureau de change locations. However, there’s the added benefit that you can offload your smaller bills that you otherwise couldn’t transfer at other transfer agencies.
There are three documents you must bring with you when you visit a John Lewis Finance Bureau de Change:
- A UK driver’s license that includes your photograph
- Your passport
- An EU national identity photocard
John Lewis Finance Partnership Card
What likely drew many readers to this John Lewis Finance review is the brand’s partnership card. The John Lewis Finance Partnership Card’s appeal is that it can provide you with rewards as you go about your day. You can earn points while you’re traveling just as easily as you can while you’re at the grocery store.
This credit card is handy during the first six months after you acquire it because John Lewis Finance doesn’t charge interest then. For the first six months of service, you’re looking at a 0% interest rate.
That’s not all the John Lewis Finance Partnership Card offers. It provides you with points that you earn through spending that are then redeemable for purchases at John Lewis and Waitrose locations.
You’ll earn five points for every £4 you spend at a John Lewis and Waitrose and one point for every £4 you spend outside those locations. Once you’ve amassed 500 points, you can redeem them for a £5 voucher towards shopping at John Lewis and Waitrose.
The card also permits contactless spending through your mobile phone and multiple cardholders on the same account. Up to three of your family members can use your John Lewis Finance Partnership Card.
How Does John Lewis Finance Work
Signing up for a John Lewis Finance Partnership Card, or any of their services, is quite simple. There are three basic steps:
- Apply on the John Lewis Finance website
- Configure your account to your wants and needs
- Start spending right away
Your John Lewis Finance Partnership Card takes a bit to arrive via shipment, but you can reap the rewards immediately after you’re approved through either Apple Pay or Google Pay.
There’s one thing I can’t make it through this John Lewis Finance review without mentioning – you need to pass the brand’s eligibility test to earn a John Lewis Finance Partnership Card. It doesn’t involve any skill testing questions, but you need to have a UK-based address and phone number.
John Lewis Finance will also check your eligibility using your:
- Employment status
- Personal annual income
- Relationship status
- Number of dependents
- Projected changes to your financial situation in the near future
After you pass all that, all that’s left is for you to set up your card and start saving.
John Lewis Finance Fees
These are the fees associated with the John Lewis Finance Partnership Card. While there aren’t any annual payments, there is a minimum monthly payment of 1% or £5 (you’ll pay the greater amount).
Additionally, there’s a 5% balance transfer fee, a 2.75% foreign usage charge, a £3 cash advance fee, and a £12 late payment fee.
Who Is John Lewis Finance For?
The services laid out in this John Lewis Finance review are intended for people who regularly shop at either John Lewis or Waitrose. The partnership card seemingly isn’t for those with low credit scores as the card has high standards for would-be applicants.
John Lewis Finance Reviews: What Do Customers Think?
Here are some aggregate John Lewis Finance review scores I found on a few customer testimonial pages.
- iOS App Store: 4.3/5 stars based on more than 13,000 pieces of customer feedback
- Trust Pilot: 3.6/5 stars based on more than 6,800 pieces of customer feedback
Overall, people were pleased with John Lewis Finance. Many folks singled out the customer service in their reviews, with one customer writing:
“The process was easy and straightforward. I was kept well informed, knew what stage I was and what the next steps were. The customer service I received from application to receiving my card was excellent. I made a very serious and glaring mistake, but they resolved it promptly, efficiently, and empathetically.”
Other John Lewis Finance reviews spoke highly of the rewards program and the communication services of the company. One shopper on TrustPilot wrote.
“Ordered the credit card sometime ago and throughout the festive season, I have been using it often. I like the emails from the company explaining what the accumulated points will get you. Ease of use of the credit card is subliminal. The app tells you what you have spent and how much you owe in total. Overall, great experience and great to be part of John Lewis and Waitrose.”
The majority of negative John Lewis Finance reviews centered on the app for its functionality. However, there were a couple of customers who said that those complaints were blown out of proportion, like this user:
“This app is secure and gives me everything I need from checking my statements to making payments to cover outstanding balances. Of course updates are required to put this on par with other banking apps, but I didn’t get a John Lewis credit card because of the technical capabilities of its mobile app…”
Is John Lewis Finance Legit?
John Lewis Finance’s customer service was the target of criticism especially as of late when NewDay started managing the brand’s cards.
I’d attribute this to growing pains as NewDay only stepped up for the role in the past few months. Still, it was a thorn in many people’s sides as John Lewis Finance’s communications could not remedy some of their issues.
Is John Lewis Finance Worth It?
If you’re a frequent John Lewis or Waitrose shopper, I think you’ll find these services worthwhile. Alternatively, their currency exchange is great for those who travel regularly.
John Lewis Finance Promotions & Discounts
There weren’t any promotions running at the time of writing this John Lewis Finance review.
How Get Started On John Lewis Finance
You can start by signing up on the company’s website, www.johnlewisfinance.com.
FAQ
Who owns John Lewis Finance?
The John Lewis Partnership owns John Lewis Finance.
What is John Lewis Finance’s Privacy Policy?
While John Lewis Finance will keep your information confidential, they may use it to personalize the services they offer or to provide you with rewards.
What is John Lewis Finance’s Refund Policy?
You will have to contact John Lewis Finance if you wish to request a refund from an older Partnership Card. Since they’ve started collaborating with NewDay, many users have had to transfer leftover refunds from their old cards to their new ones.
How to Contact John Lewis Finance
You can call John Lewis Finance at 0+345 300 3833 or fill out an email form on their website.
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