Reviews

Just Answer Review

About Just Answer

Just Answer Review

Have you ever felt so stuck and helpless where all you need is the right answer? Maybe you’ve been stuck on the side of the road and need to know how to check your oil or tire pressure. Maybe you’re not sure what box to check on your tax return. Perhaps it’s as simple as wanting to know what kind of plant you’re looking at in the forest.

Whenever you need immediate assistance or have some general FAQs, Just Answer has the solution. They give advice and expertise on literally any subject by calling on their league of trusted team members, all of whom are vetted with adequate credentials and knowledge to give you immediate answers and proper results.

Perhaps that’s why they’ve been able to accumulate so many positive Just Answer reviews, and features on well-known platforms like NewsWeek, MarketWatch, Inc., and CNBC, to name a few. With over 35k likes on Facebook, they’ve even got an A+ from the Better Business Bureau and a team of qualified experts. 

With a low cost subscription and a comforting support system, countless members are giving them great feedback and ratings. But are they worth the hype?

In this Just Answer review, I want to make sure that the company is everything they claim to be. Can they really help with any question?

Overview of Just Answer

Just Answer Review

Just Answer was founded in 2003 by Andy Kurtzig because his then-pregnant wife wanted to ask experts about her experience, but found doctors were too busy just to take her questions.

Not only is their reach global but so are their experts, which allows for the most accurate and rapid responses that members can get.

With a dream to assist customers who have urgent questions while saving them time and money, members are loving the access to renowned experts around the world whenever they have a pressing question. Don’t believe me? Just take a look at this list of highlights:

Highlights

  • International team on hand 24/7
  • 100% satisfaction guarantee
  • Can cancel subscription anytime
  • Low cost
  • Plenty of great Just Answer reviews
  • Ask follow-up questions
  • Advice in any field
  • Fast responses
  • Call, text, or chat—your preference

Sometimes all of us wish our dad, mom, uncle, or whoever always had the best and practical advice was around to give us an answer. But as adults, we tend to be on our own, and sometimes that can be really scary, and crazy expensive. Which is what Just Answer is here to solve. 

With a great list of company highlights and a couple of options for becoming a member, which you’ll see below, Just Answer is making the most out of their offerings by trying their best to cover all bases, no matter the need or topic. Not only that, but they’re offering their services in a multitude of ways. Depending on your needs you can be a:

  • Partner
  • Subscriber
  • Expert

Read on to see what we mean!

Just Answer Expert Review

Just Answer Expert Review
Just Answer Expert

If you’re interested in becoming an expert with Just Answer, well, we don’t blame you! It’s a highly profitable and convenient position to attain, and you can do it from anywhere. All you have to do is become verified. Once that process is complete, and you become a vetted member of the expert team, you just have to let the questions roll in.

By working with Just Answer, you can make anywhere between $2,000-$7,000 a month, it just depends on how much you want to work and when. By employing your valuable expertise, you can share your knowledge with folks around the world, and get paid for doing so. As an added bonus, you’ll have the opportunity to work from home, and create your own hours.

To get started answering questions for Just Answer, they’ll need some typical personal information from you, as well as a background check, to make sure you have the credentials and education that is required, depending on the field you’re applying for. It also doesn’t matter where you are in the world—you can work for Just Answer internationally.

Just Answer Partner Review

Just Answer Partner Review
Just Answer Partner

As one of their options, Just Answer offers a partnership program that allows other platforms, websites, and services utilize their plethora of experts that are on hand through their portfolio. If you’re a company that’s overwhelmed with frequently asked questions from customers who need immediate assistance, their answer service can be a fantastic tool.

In partnering with Just Answer, they’ll provide you with organizational tools and online chat technology that can simplify any question process, which can be linked directly between a third-party professional website and the Just Answer expert platform. As a Just Expert question host, you can earn up to $15 per question, just for partnering.

With a variety of top-performing chat widgets available to integrate into any partnering third-party site, it’s super easy to engage your customers in question-oriented conversations, and help them troubleshoot typical FAQs. 

The great thing is they have different types of assistants you can embed in your site, such as Fixed Chat, Subtle Chat, Lightbox Chat, and Expanded Chat widget options, all to suit the needs of your site and customers.

Who Is Just Answer For? 

We can’t be more honest when we say that Just Answer is for anyone! Whether you’re looking for expert advice on a legal matter or you want to know some basic and useful FAQs, like how to file your taxes by yourself, they have someone to answer your question confidently and knowledgeably. 

Just Answer understands that to get professional advice, it can be overwhelmingly expensive, time consuming, and probably will take forever to get an appointment. Their goal is to unite consumers with a quick, cost-effective expert to answer questions in the most convenient way possible. Which is why we say they’re for everyone.

While some questions and concerns may initially or eventually need in-person care, Just Answer is there immediately to fix the troubles or donate logical troubleshooting advice, saving you time, money, and peace of mind. Their variety of experts and 24/7 support is a comforting and practical service. Really, why not subscribe to a safety net of answers?

How Does Just Answer Work? 

The whole process is simple. All you have to do is follow the instructions below: 

  1. Sign up and use your Just Answer login info to access your account. 
  2. Ask your questions! (Remember: there are no dumb questions). 
  3. You’ll be connected with a relevant expert who can give you some As to your Qs. 

By establishing a personalized profile, you can get the best possible details and answers for your questions or situations. The company doesn’t list the actual prices for each question but they do mention there is a small fee you’ll have to pay to ask. And don’t worry—by signing up to their monthly subscription service, it’s nothing permanent. You can cancel anytime.

All you have to do is enter your question into their forum, and Just Answer will immediately provide you with an expert who can help you out. Not only that but they’ll take into account your location, situation, and any other outlying factors that will help answer your questions in the most detailed way possible.

The expert you’re united with will tell you everything you need to know—you can even send them pictures or documents if it helps. Now that you’re all signed up for Just Answer, you can ask any question, anytime (24/7), regardless of the issue. There will be someone to help with any problem, big or small. Maybe that’s why their Just Answer reviews are so awesome.

Just Answer Reviews: What Do Customers Think?

Just Answer boasts of helping over 10 million members, and features an array of feedback from current clients. Okay, I like this number, but I can’t help but wonder about all the other Just Answer reviews that are out there, floating around the internet. What do these customers have to say that may not be as happy as the rest?

If you’re considering a subscription to such a service, I think it’s important for you to know all the ins and outs of what Just Answer is offering, so you understand what it’s like to be a part of their program. So, let’s take a good look at some reviews from well-known platforms, to see what customers are saying.

I took a peek at the reliable platform Trustpilot to see if there were any Just Answer reviews, and was shocked to find out that 23,612 members have left feedback, with an overall rating of 4.4/5 stars. Impressive! Many of the ratings sounded a lot like this 5-star review:

“Never disappointed with this service! I was looking for a more natural approach on how to manage my COPD after having gone through months of ill health due to side effects from my inhalers. I had done a lot of research on the subject and found many alternatives. I also wanted clarification on whether or not they would be safe and live up to their claims.”

The same member spoke highly of the experience they had with the doctor they spoke to:

“The Dr. I was paired up with answered all of my questions and more! He gave me many alternatives along with their pros and cons. I feel more confident on how to go about managing the symptoms on my end, while still under the care of my GP. A deep felt thank you to Dr.*** and Just Answer!”

Then, on Consumer Affairs, I noted 367 overall reviews for Just Answer, with an average of 4.4/5 stars. Customers seem generally excited about the quick and reliable responses the program offers. Take this 5-star rave for example:

“Dr. ** helped us out with our new rescue puppy. We had a long car ride and she was sick, vomiting and drooling excessively. Dr. ** answered me right away and assured us she was just car sick. Even told us what to give her for the car sickness. I really was surprised and happy with the results and she was right. She was just car sick. I would recommend to anyone.”

Last but not least, SiteJabber, a trustworthy platform that boasts of 2,893 Just Answer reviews gives the company an average rating of 4.2/5 stars. I am continuously impressed with much of the customer and member feedback I found, including this 5-star review: 

“Dr Perry was super helpful in a stressful time where we would otherwise would have had to go to an after-hours vet which would’ve cost much more for the same info.”

They continue: “Really appreciate this type of service when it’s not life threatening but you’re still concerned about your pet’s wellbeing and comfort and Dr. Perry was able to give us some peace of mind and some things to get us through the night before getting long-term treatment/solution the next day. Thank you!”

With average ratings between 4.2-4.4/5 stars, this obviously means that there is a percentage of members out there who don’t love the service, and who don’t have such fantastic feedback or experiences to share. Most complaints and negative Just Answer reviews are regarding the frustration customers might experience when talking to a bot rather than a human.

However, that is all part of the Just Answer customer service process before they connect you to an expert to speak with. Overall, the program is easy to use and averages fast responses, according to the experiences of members. And since that’s what Just Answer specializes in, that’s what I like to hear.

Is Just Answer Legit?

Since the company boasts of specifically Just Answer experts and a team of verified and credited people, they have to follow through on such a promise. That’s why they’ve got a legitimate group of doctors, lawyers, tradespeople, and beyond to help with virtually any task at hand. If you have a question, they’ve got someone who specializes in the answer.

From the feedback of their Just Answer reviews and general mission, I can see that one of this company’s greatest strengths is their knowledgeable and international team. It enhances their offerings, their speed at answering questions, and their variety in subject matter. All of their verified team members have been vetted and vouched for and are totally legit. 

While writing this Just Answer review I didn’t come across any red flags. 

Is Just Answer Worth It?

We all know and dread making the phone call no one wants to make. Any advice or visits from professionals you hire to help you troubleshoot can be expensive, time consuming, and rarely immediate, unless you want to pay extreme premiums. If you’re the type of person that doesn’t mind shelling out big bucks for in person support, then Just Answer might not be for you.

But if you appreciate advice from experts who can quickly answer questions right at your fingertips before you commit to in-person assistance, Just Answer is a great solution to a low-cost and fast-working option. With professionals available to give knowledgeable and credible advice on virtually any topic, it’s hard to discredit them.

By offering a global and efficient service at a low subscription price, as a member you have access to answers about pets, plumbing, technology, and beyond. Considering the price of the subscription, the convenience alone makes it worth it, and so does expert feedback.

Just Answer Promotions & Discounts 

Just Answer is a simple and easy-to-use subscription service that charges a regular monthly fee, and has optional premium fees that you can add on or cancel at any time. For this reason, the company does not habitually offer promotions or discounts. Although, in the future this may be a welcomed surprise for new users or perhaps loyal members.

Where to Buy Just Answer

Just Answer is an online forum that is available to its subscribers to answer most ANY question they might have about any subject. Since they are only selling subscriptions to access the platform itself, rather than a physical product that can be acquired, their services are only available directly through their website.

FAQ

Who owns Just Answer?

Andy Kurtzig has been the owner and founder of Just Answer since 2003, which is based out of San Francisco.

What is Just Answer’s Privacy Policy?

The Just Answer privacy policy has been set in place to protect both the members of the program and the program itself. It predominantly focuses on how Just Answer processes and uses your data, what kind of information they collect, how they disclose personal info, and the breakdown of your rights and choices as a client.

If you’ve applied to the company as an expert, you will need to provide them with all the necessary info to verify and see if you fit their criteria as an expert. 

What is Just Answer’s Refund Policy?

If you feel your expert didn’t quite answer your question satisfactorily, you can request a refund. The first thing you’d need to do is reach out to their customer service team via the following ways listed below and let them know your reason behind the refund request. 

How to Contact Just Answer

I hope that this Just Answer review answered all the questions you had about the brand. If not, simply reach out to the company through the following ways: 

  • Online Customer Care chat forum
  • Email: [email protected] for any job-related questions
  • Phone: 800-984-6742

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