WaterWorks Review

About WaterWorks

WaterWorks Review

If you’re renovating your bathroom or looking to upgrade your kitchen and you’re not sure where to start, look no further. My WaterWorks review will help you decide whether their products are right for you.

You can find all kinds of bath and kitchen products at WaterWorks. That includes home furnishings, accessories, hard surfaces, fittings, hardware, and lighting, designed to satisfy any taste of both men and women.

With over 40 years in the business, WaterWorks has almost 300k Instagram followers. Plus, it’s among Architectural Digest’s AD100 design firms.

In my WaterWorks review, I’ll look at the brand and its products, including its bestselling faucets, sinks, and bathtubs. You’ll learn about the company’s history and what customers think about their products.

Overview of WaterWorks

WaterWorks Review

WaterWorks began in 1978, but its history dates back almost a century ago.

In 1925, Samuel Grogins founded a plumbing supply business in Danbury, Connecticut. His daughter Barbara followed in her father’s footsteps. Together with her husband Robert Sallick, she started a company in 1978. It later turned into a luxury brand selling bath and kitchen products.

Their son, Peter Sallick, took over the company in 1993. He has been leading it ever since, along with president Ralph Bennett.

A year later, after the 2008 financial crisis, WaterWorks filed for bankruptcy. According to this article, Sallick and his investment group bought out the firm’s debt. The crisis allowed them to reconsider their strategy on how to move forward. In 2016, Restoration Hardware acquired WaterWorks for $117 million.

The company’s headquarters is in Danbury, Connecticut, with 15 showrooms across the United States and in the United Kingdom. WaterWorks also has international partners in Canada, Germany, France, Mexico, and Thailand.

Quality craftsmanship lies at the heart of the firm’s operations. Using 3D computer modeling, tooling, and prototypes, the company’s in-house engineers turn hand-drawn design sketches into actual parts and products that aim to withstand the test of time.

While writing my WaterWorks review, I also found that the brand puts its clients and employees first. During his interview with Business of Home, CEO Peter Sallick said that the company is “essentially driven by passion.

WaterWorks boasts of bringing authentic, quality innovation to its customers. Their collections include designs that will please any sophisticated tastes. WaterWorks uses authentic raw materials to create its products, including ceramic, stone, mosaic, lava, glass, cement, brick, and porcelain.

It’s easy to feel overwhelmed by the abundance of goods on the market, so I’ve included some WaterWorks highlights below.


  • Offers a wide range of items including bathtubs, sinks, mirrors, knobs, pulls, and robe hooks
  • Factories and products meet or exceed industry standards
  • Tests components and products before shipping to clients
  • Various designs ranging from delicate and timeless to bold and vivid
  • Uses quality materials such as low-lead brass, ceramic, gold, silver, and 18-8 grade stainless steel
  • Ships to the United States and Canada

WaterWorks Faucets Review

Now, we’re coming up to one of the most exciting parts of my WaterWorks review. Let’s have a look at some of the brand’s products, their features, and what they have to offer.

Let’s start this section by looking at some of their bestselling bath faucets and kitchen faucets.

WaterWorks Highgate Gooseneck Lavatory Faucet with White Porcelain Lever Handles Review

First, we have a Highgate Gooseneck Lavatory Faucet. Its simple old English design with white porcelain lever handles will look appropriate in your kitchen or bathroom, especially if you don’t want anything extravagant.

The Highgate faucet is also available in brass, nickel, and chrome with a ceramic valve. The faucet includes a USA-size lift-and-turn drain. It can also come in a 1.2gpm (4.5L/min) flow rate. The recommended water pressure for this faucet is 45.0.

This faucet is available in stock and will cost you $975.

WaterWorks Highgate ASH NYC Edition Lavatory Faucet with Porcelain Lever Handles Review

The Highgate ASH NYC Edition Lavatory Faucet has an eye-catching detail that will make it stand out as soon as you walk into a bathroom. The NYC Edition faucet is nickel and includes a universal pop-up drain.

And just because your bathroom is classy doesn’t mean it can’t also be colorful! You can have it in azure blue, citron yellow, jade green, or cerise red. With a colorful addition like this, washing hands will become even more fun! 

Get this faucet for $985.

WaterWorks Henry Three Hole Gooseneck Kitchen Faucet, Metal Lever Handles, and Spray Review

Meet Henry! No, not Henry, Prince of Wales. This is a Henry Three Hole Gooseneck Kitchen Faucet with a built-in automatic spray diverter with metal lever handles.

With the sprayer, you won’t have to struggle to reach and wash every corner of the sink. Plus, there’s a hot and/or cold mix for the side spray.

The faucet comes in brass, nickel, chrome, or burnished brass. It’s also available in cross and lever handle options.

WaterWorks recommends installing the Henry faucet in a bar, kitchen, or laundry room.

The faucet is made of a quarter-turn ceramic cartridge. Because all WaterWorks is so precise when making all their products, they come with a hefty price. According to this article, ceramic disc valves are sturdy and rarely need repairs. I’ll leave you to decide if the investment is worth the longer lifespan.

If you decide it is, then, depending on the material, prepare to spend between $3,155 to $7,888 on this faucet from the Henry collection.

WaterWorks Sink Review

You know that feeling when you step into a nice bathroom in some upscale restaurant and, as you wash your hands in a big oval marble sink, you just wish you had the same one at home? Because… same.

Luckily, WaterWorks has numerous options, and I’ll look at their bestselling ones next in my WaterWorks review.

WaterWorks Manchester Undermount Rectangular Flat Bottom Vitreous China Lavatory Single Glazed 22 1/8″ x 16 3/16″ x 5 15/16 Review

Like most WaterWorks’ Manchester sinks, the WaterWorks Manchester Undermount Rectangular Flat Bottom Vitreous China Lavatory Sink has been handcrafted in the U.S. by the same family for over five decades. As it’s made of vitreous china, the lavatory is non-porous, so it has a smooth texture and crisp, glossy look to it.

Vitreous china sinks tend to be durable and easy to clean and maintain. The sink is available in bright white or cool white. One of the perks to the Manchester sinks is that they are available in just about any shape and size.

A single-glazed sink can be ordered for $1,040. A double-glazed one is slightly more expensive, priced at $1,430.

WaterWorks Manchester Undermount Oval Vitreous China Lavatory Sink 17 1/4″ x 14 1/2″ x 8″ Review

If you loved the last Manchester sink but didn’t love the price tag, the WaterWorks Manchester Undermount Oval Vitreous China Lavatory Sink is your affordable new best friend.

This sink is also made of vitreous china, meaning its smooth surface can prevent air, water, or other kinds of fluids from penetrating the surface. Pretty helpful in the long run, I’d say. The sink comes not only in two colors (bright white or cool white) but in any custom color, design, or size, thanks to WaterWorks’ made-to-order program. 

This sink is oval with a simple design, an ideal option if you’re not looking for something extraordinary, for $715.

WaterWorks Bathtubs Review

The last products I’ll focus on in my WaterWorks review, I’ll look at the brand’s best-selling bathtubs.

WaterWorks Styli 66″ x 32″ x 24″ Freestanding Acrylic Oval Bathtub Review

What can make a bubble bath with a glass of wine better after a long hard day? A bathtub that will allow you to stretch your legs and unwind, of course! The WaterWorks Styli 66” x 32” x 24” Freestanding Acrylic Oval Bathtub is bound to provide you with the utmost relaxation. 

With identical rounded ends, it won’t matter which way you’re facing when you’re chilling in the tub. And since there are no taps at either end of the tab, there might be enough space for more than one person.

This tub comes in one color only, glossy white, and costs $7,910. Note that you may need to complete this purchase by buying the required drain for this bathtub.

WaterWorks Candide 66″ x 27″ x 27″ Freestanding Oval Cast Iron Bathtub Review

Made of the finest cast iron and pure white enamel interior, the WaterWorks Candide 66” x 27” x 27” Freestanding Oval Cast Iron Bathtub is made to resemble a French boat tub.

The coolest feature about this tub is that it comes with an optional slip-resistant bottom. With this, you won’t worry about your tub moving while you’re standing or lying down in it.

The tub is also nice and wide, adding extra comfort and making it easier to install. It is made to order and takes several weeks to be available.

It comes in primed and burnished colors. If you get a primed bathtub, you’ll have to apply high-quality paint before installation. Also, keep in mind that you will also need to buy the necessary parts to complete this purchase.

The Candide tub costs $9,548 or $11,135, depending on the color and whether you add the slip resistance option to the cart.

Who Is WaterWorks For? 

WaterWorks Review

The brand could be appealing to regular customers, as well as interior designers, architects, and commercial businesses.

One of the good things I found while writing my WaterWorks review is that the company offers a wide variety of products. If you’re a regular customer, you can find several options that won’t break your wallet and will cost you under $100.

Otherwise, since the brand specializes in more upscale and high-end collections, be prepared to spend thousands of dollars on their sinks, bathtubs, and washstands. The most expensive bathtub on the website is a freestanding oval marble Lusso that will cost you just over $80,000.

Is WaterWorks Sustainable? 

WaterWorks Review

WaterWorks claims to use sustainable practices at their factories. Those practices include solar-powered manufacturing, reducing industrial waste, repurposing metal, and using finishing procedures that reduce water consumption by 80% and produce zero wastewater. 

They also build energy-efficient buildings that meet European Thermal Regulation standards and use lighting that cuts consumption by 50%.

WaterWorks Reviews: What Do Customers Think?

WaterWorks Review

During its 40+ years of being in business, there has been a mix of WaterWorks reviews. It’s not Better Business Bureau accredited. However, I managed to find plenty of positive comments on the brand’s Houzz page!

One of the positive reviews left by Stewart Skolnick noted the company’s wide selection of fittings, fixtures, and accessories and said his firm, Haver & Skolnick Architects, relies on WaterWorks. He also added:

“Over the years, we’ve found them to be a pleasure to work with, readily providing literature, sample, and pricing. We look forward to doing many more projects together!”

Atelier Armbruster mentioned working with WaterWorks for several years and noted their products consistently meet their needs. She said: “From their hardware to their bathroom fixtures, we have never been let down and their quality and customer service is phenomenal! We will continue to recommend their products and to use them in our projects.”

WaterWorks’ client, Manhattan Architecture, also gave a 5-star review: “[We] incorporated Waterworks fixtures throughout our townhouse restoration in the Bronx. We wanted high-quality fixtures that would blend well with the existing style and stand the test of time.  Waterworks was the perfect fit.”

Is WaterWorks Worth It?

WaterWorks Review

Taking the brand’s reliable quality, beautiful designs, and efforts to be eco-friendly into consideration, I believe it’s worth it if you live in the U.S., Canada, or the U.K. and can afford the products.

The materials they use are durable and secure, while their designs are sleek and elegant, which will make you feel like you’re taking a bath or washing hands in the most lavish, multimillion-dollar home (unless you already live in one).

WaterWorks Promotions & Discounts 

WaterWorks Review

If you’re a trade client with a registered business in the design, building, and/or construction industry, you’re eligible for the Trade Login Program.

The program is designed to help support businesses and their clients. You also gain sneak peeks at new products and events, as well as exclusive offers if you qualify as a member.

Among several ways of shipping, WaterWorks also offers a White Glove Service. Instead of curbside delivery, you can have your product delivered and placed in a preferred room inside your home.

Where to Buy WaterWorks

WaterWorks Review

There are several ways to buy WaterWorks’ products:

  1. On their website
  2. Through the showrooms in the U.S. or the U.K.
  3. By calling the direct sales department at 800-899-6757
  4. Through international partners whose numbers you can find in WaterWorks’ catalogs or website.


WaterWorks Review

Who owns WaterWorks?

WaterWorks is owned by Restoration Hardware, an American home furnishings company. WaterWorks’ CEO Peter Sallick and President Ralph Bennett continue to lead the brand independently.

Does WaterWorks ship internationally?

The shipping quotes listed on the website are for the United States and Canada only. Contact the direct sales department at 800-899-6757, option 3, Monday to Friday, from 8:00 a.m. to 6:00 p.m. EST, to ask about international deliveries.

What is WaterWorks’ Shipping Policy?

WaterWorks offers various shipping options. Complimentary ground shipping is applied to all online orders of fittings, furnishings, bath accessories, kitchen accessories, bath linens, lighting, hardware, and bath and body products. The orders are shipped via FedEx Ground Service and typically take 3 to 7 business days after placing an order to arrive.

There’s priority ground shipping with second-day and standard overnight shipping. These orders must be placed before Noon EST.

If you’re buying bath furniture and fixtures, mirrors and medicine cabinets, pot racks, and surfaces, then freight shipping is for you. These orders are shipped via FedEx Freight and include curbside delivery. A shipping surcharge will be applied to the shopping cart. Freight deliveries take up to 10 days to arrive.

Don’t want to break your back carrying bath furniture, fixtures, mirrors, medicine cabinets, or surfaces inside? Use the White Glove Service, which is available for an additional charge on online orders of the above products. This service includes appointment delivery, inside delivery, and placing the product into the client’s choice of room.

On top of that, it features palette breakdown, unpacking, and removal of packing debris. Email [email protected] or call 800-899-6757, option 2, for more info.

All prices listed online and in catalogs are in US dollars and are subject to any applicable taxes according to local laws. Prices and delivery rates are also subject to change.

What is WaterWorks’ Return Policy?

According to the research I’ve done for this WaterWorks review, you can return fittings, accessories, furnishing, and all other eligible items within 90 days of shipment. Bathtubs, surfaces, and special orders are non-cancellable and non-returnable. Returned products must be in new or unused condition and in their original packaging.

To return an online order, call the WaterWorks Client Services department at 1-800-927-2120, option 2. Products from the furnishings collections can only be returned to WaterWorks showrooms. 

Keep in mind that all return items are charged a 20% processing fee. The return processing fee and all applicable shipping charges will also be deducted from the refund. Return credit will only be issued after the receipt is provided and the product is inspected.

How to Contact WaterWorks

There are a few ways to contact the brand if you have any questions after reading my WaterWorks review:

  • To place an order, call 800-899-6757
  • For client services, call 800-927-2120
  • Email [email protected]
  • The contact form on the website

The client services department is available Monday to Friday from 8:00 a.m. to 6:00 p.m. EST. You can also find WaterWorks on Instagram, Facebook, and Pinterest.

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