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About DoorDash
DoorDash is a convenient delivery platform that connects local businesses and stores with customers looking for an easy and accessible way to get what they want. The brand focuses on food and grocery delivery, making it perfect for celebrating with friends, nights in with your spouse, or if you just don’t have time to prep dinner.
Known for being one of the most popular delivery platforms available, DoorDash boasts 217k Instagram followers and 546k Facebook followers. It also has over 2 million happy customers with over 300,000 stores to shop from, meaning there’s something for everyone.
Interested in finding out more about what this company has to offer? Then you’ll want to keep reading this DoorDash review. I’ll guide you through the brand’s history and how it works, highlights from customer testimonials, answers to important FAQs, and more to help you decide if it’s worth trying for your next night in.
Overview of DoorDash
The idea for DoorDash was brought to life in the fall of 2012 by Stanford University students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. The group developed a mobile app for small businesses when they discovered that one user found it difficult to meet their demand for deliveries.
By 2013, they had launched a delivery service in Palo Alto, appropriately named PaloAltoDelivery.com. They later rebranded to DoorDash as it expanded to more areas.
By late 2018, DoorDash was known as the second most popular food delivery company in the US, and by 2019 it took the title.
Today, DoorDash is available across the US, Canada, and Australia. It offers plenty of different delivery services, letting customers order food from fast food locations, restaurants, grocery stores, and more. It remains one of the most popular options because of its speedy delivery and quality service.
Now that we’ve covered the brand’s history in this DoorDash review, I’ll take you through some of the company’s most important highlights you should consider.
Highlights
- Convenient food and grocery delivery service
- Over 300,000 stores to shop from
- Convenient for shoppers, drivers, and sellers
- Easy-to-use app
- Speedy delivery
- Available in the US, Canada, and Australia
DoorDash boasts thousands of restaurants, convenience stores, pet stores, grocery stores, and more to choose from, with over 300,000 options in the US, Canada, and Australia.
DoorDash App Review
The DoorDash app offers a ton of nearby accessible and convenient options for delivery, connecting retailers, drivers, and users through an easy-to-use platform.
The app is the perfect way to scroll through their partner locations, allowing you to choose food options from your new fav restaurant or a nearby grocery store for some fresh produce in a pinch. All you have to do is add your products to the cart, enter your address, checkout, and await your goodies.
The DoorDash app is completely free to download on the App Store or Google Play Store.
How Does DoorDash Work?
As I mentioned in this DoorDash review, the platform essentially operates as the connecting force between the people that make it possible: the customer, the delivery driver, and the business. Here’s the breakdown of how DoorDash works:
- The customer browses the options available to them and selects what they would like to order
- Then, they checkout, pay for their order through the app, and receive details about their delivery time
- Both the delivery driver and the business are notified about the order
- The business then puts the order together and the driver picks it up
- Finally, the driver delivers the order and the transaction is complete
DoorDash Driver
The DoorDash driver is the person who picks up and delivers the user’s order. It’s a great side hustle or full-time job depending on your availability. Plus, you don’t need a car, since you can use a bike to deliver orders that are nearby.
Delivering with DoorDash is a convenient way to earn money when and how you want. It’s something you can do on your own terms and fit into your schedule, no matter how busy you are.
You’ll be able to deliver wherever you are and you’ll start receiving delivery requests as soon as you log into the app.
Becoming a DoorDash driver is free and simple. All you have to do is submit an application, complete a sign-up form, get the app, and go! Here are the criteria needed to apply:
- 18 years or older
- Any car, scooter, or bicycle
- Driver’s license number
- Social Security number (only in the United States)
- Background check
Who Is DoorDash For?
Like many delivery services, DoorDash is designed to benefit all parties involved. It’s perfect for anyone who prefers to have their items conveniently delivered (and quickly), but it also generates new ways for people to earn, work, and live.
Essentially, the dashers can receive convenient income by making hassle-free deliveries in their area. It’s also great for businesses, helping them reach new customers, market their store, and grow their business by offering direct online ordering with DoorDash. All in all, DoorDash is a win-win for everyone!
DoorDash Reviews: What Do Customers Think?
When it comes down to it, there are several food delivery services out there. So, what makes this brand stand out? To find out, I sourced DoorDash reviews from the App Store, the Google Play Store, and Trustpilot.
On the App Store, DoorDash is rated an impressive 4.8/5 stars out of, wait for it, a whopping 14 million reviews. Many reviewers comment on the convenience of the platform, as one user said: “Been using DoorDash for a few months on a regular basis…HUGE fan of these guys when you’re in a pinch!”
The company is also highly rated on the Google Play Store, where it earns 4.6/5 stars out of 2.59 million reviews. One customer appreciated the accessibility of the platform:
“The DoorDash Mobile App is a good app for ordering food for delivery or pick-up. I like how the app makes it easy to pick your meal type or favorite restaurant. I also like the way they’ve designed the menus to be specific to each restaurant, but maintain a familiar user interface.”
On Trustpilot, things are a little different, and DoorDash is rated 1.2/5 stars out of 8k reviews. On the page here, there are a lot of complaints from unhappy customers. However, one customer noted that the brand has made big changes and improvements:
“DoorDash has improved immensely in my area. We recently switched to DoorDash with Dash Pass. Their tracking system is better, customer service is a thousand percent better, and – believe it or not – the prices are lower on the actual food. When a problem happens – they are responsive, refund the [amount] needed, and actually send you an email apologizing.”
Overall, it seems that users with good experiences reported their experiences to the app stores, while others turned to Trustpilot to voice their complaints. Overall, most customers appreciated the service’s convenience and its user-friendly interface.
Some reviewers complained about missing items, which usually are mistakes by the restaurant or the driver and are always replaced. They also complained about higher prices, but DoorDash’s costs are in line with most delivery services.
That being said, DoorDash is committed to providing quality service and it’s evident that they offer quick solutions to any problems.
DoorDash Customer Service
DoorDash customer service is attentive and convenient. It’s easy to access and users can find help through their help center, over live chat, or by calling. The company is known for solving issues quickly and efficiently, offering solutions that benefit the customer.
Is DoorDash Legit?
If you’re looking for a convenient and accessible way to get food delivered to you directly from your fave brands and stores at the click of a button, DoorDash is the answer.
This business is backed by thousands of happy users, features by established media, and high customer ratings. Keeping all that in mind, it’s clear that DoorDash is a legitimate company.
Is DoorDash Worth It?
Life is busy and days can sometimes become surprisingly short. Chances are you don’t always have time to make a delicious meal you’re craving or visit the grocery store and shop around for an hour before you get home. That’s where DoorDash can help.
DoorDash quickly became popular because of its convenience and has become one of the most well-known delivery services today. Thanks to its highly rated speedy options and accessibility, it’s clear that DoorDash is a worthwhile service.
DoorDash Promotions & Discounts
While there aren’t any DoorDash promo codes available on the brand’s website, you’ll find plenty upon signing up with the app!
Where to Find DoorDash
If you’re interested in trying out the services I covered in this DoorDash review, you can find more info at doordash.com. You can start making your order by downloading the official app from the App Store or the Google Play Store.
FAQ
Who owns DoorDash?
At the time of this DoorDash review, the company is owned by CEO and founder Tony Xu.
What is DoorDash’s Delivery Policy?
DoorDash offers different delivery times and costs depending on your location and the location you’re ordering from. For more information, enter your location into the app and add items to your cart. From there, you’ll be able to see your order total and your food’s ETA. The app even allows you to see your driver’s location so you can see how far away they are!
What is DoorDash’s Refund Policy?
DoorDash’s Terms of Service outline that refunds and credits are offered based on the company’s discretion. So you’ll have to get in contact with their customer service team if you have an issue. That being said, many customers reported excellent experiences with their customer service, so you should feel confident that any problem you might have will be fixed.
How to Contact DoorDash
I hope you enjoyed this DoorDash review! If you have any further questions about the company or how it works, you can contact them using one of the following:
- Live Chat: In their app or online
- Phone: 647-957-7219
Their customer service team is available to help you out 24 hours a day, 7 days per week.
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