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About Imperfect Foods
Imperfect Foods is a subscription-based produce delivery company that is on a mission to eliminate food waste by bringing unconventional-looking produce straight to your door. The brand also offers grocery add-ons for a more inclusive shopping experience.
This Imperfect Foods review has tracked down features on the brand on CNN as well as in Women’s Health, Forbes, and Food and Wine, among many other notable media outlets. They have an impressive 397K followers on Instagram and 338K on Facebook.
This Imperfect Foods review will take a close look at the brand, their subscription service, customer reviews, and more to help you decide if this is the right grocery service for you.
Overview of Imperfect Foods
Founded in 2015 by Ben Simon and Ben Chesler, Imperfect Foods was an answer to the huge problem of food wastage in American society. Seeking to “eliminate food waste and build a better food system for everyone,” the San Francisco-based company partners with over 100 donation organizations and has created a grant program called Feeding the Change.
To date, the brand has saved 139 million pounds of imperfect food from going to waste by rescuing items that are typically thrown out. Imperfect Foods boxes include items that are still perfectly edible but that are surplus or discontinued, have a cosmetic imperfection, or are oversized or undersized.
This Imperfect Foods review will now provide you with an overview of the brand’s highlights.
Highlights
- Combats food waste
- Options for organic and conventional produce
- Option to customize your box with add-ons like the Meat & Fish Pack or Dairy Pack
- Partners with over 100 organizations for donations
- Box return program to recycle produce boxes
- Reasonable prices for produce boxes ranging from $16-$27
- Reduced-cost box program for low-income households
- Provides replacements or refunds for damaged items
Imperfect Foods vegetable delivery service is an affordable way to get your fruits and vegetables every week. Their service is great for both those who want to try to cook more, or for those who already cook seven days a week.
This Imperfect Foods review will give you the lowdown on this subscription service and what you can expect to find in your weekly box. You’ll always receive fresh and delicious produce, but Imperfect Foods also offers fun add-ons that allow you to get the majority of your groceries from their delivery service.
How Does Imperfect Foods Work?
Imperfect Foods is an affordable way to incorporate more fruits and vegetables into your diet, try new foods, and maintain a healthy lifestyle. Their subscription service delivers unconventional-looking but still-tasty produce and other grocery items to your home, office, or school.
Supermarkets require cookie-cutter produce, which means that items that are too small, too big, or flawed-looking in some way are rejected. Imperfect Foods scoops up these foods from organic and conventional farms in the US and across the border and offers them to you online for a fraction of the supermarket cost.
You can sign up for Imperfect produce online by following the sign-up steps detailed in the FAQ section of this Imperfect Foods review. After deciding which of the Imperfect Foods box types is best for your household (1-2 people, 3-4 people, or 5+ people), Imperfect Foods will pick produce for your box to suit your needs, or you can customize the box yourself.
Choose either weekly or biweekly orders for your Imperfect produce delivery. The company allows customers to pause, skip, or cancel subscriptions at any time, but this Imperfect Foods review notes that you’ll need to cancel before the end of the “shopping window” that is detailed on your account page.
Imperfect Foods Subscription Review
When signing up for the Imperfect produce delivery service, you’ll be asked to enter details about the size of your household and your dietary preferences, so that the brand can form a clear understanding of what plan and add-ons are right for you.
For example, if you follow a vegan diet, the company will recommend the Produce Box plus the Plant Pack and the Grains Pack. If you don’t follow a specific diet, they’ll suggest all of the add-ons, but you can deselect items at your convenience.
After you sign up, Imperfect Foods will start you off with an “Imperfect Foods” box type that they think will suit your preferences based on your answers. If you wish to customize your box, Imperfect Foods will send you item availabilities a few days before your order is set to arrive.
The Imperfect Foods grocery list allows you to choose from 60 different types of produce and over 200 grocery items. Make your selections, then just sit back and wait for your box to be delivered on the delivery day specified at checkout.
How Much is Imperfect Foods?
Imperfect Foods boxes vary in price depending on the size of your household:
- 1-2 people: $16
- 3-4 people: $22
- 5+ people: $27
This Imperfect Foods review notes that the brand also has a reduced-cost box program for low-income families that offers 33% off the original price. Imperfect Foods also offers add-ons at the following prices:
- Plant Pack: $10
- Dairy Pack: $10
- Snack Pack: $10
- Meat & Fish Pack: $10
- Grains Pack: $7
Imperfect Foods Reviews: What Do Customers Think?
This Imperfect Foods review has not come across any customer review sites with a sizable amount of customer ratings, nor does the brand’s website contain comments.
As you’ll see in the feedback sourced from Trustpilot and the BBB below, both sites have a quite small number of customer ratings for this service.
While there are not enough reviews available to present a totally clear picture of the brand, these sources have been included as they do provide some indications of the positive and negative aspects of the service. This Imperfect Foods review will also include user comments from Reddit.
Imperfect Foods Reddit reviews are mostly positive. Users love both the affordable prices and the fact that the boxes have been thoughtfully curated: one commenter amusingly notes that, contrary to their expectations, “It’s not a random box of weird surplus.”
Another reviewer spoke highly of the variety of items in their Imperfect produce boxes, and attested to the value of the company’s mission: “They also offer short coded items, over produced items of items being discontinued…it’s worthwhile to participate in something like this.”
One five-star Imperfect produce review spoke of the great experience they had with the brand overall.
“I’ve been a member for 8 boxes now and I am consistently pleased with the produce I receive. I live in Los Angeles, the deliveries are on time, packages are thoughtfully packed.”
So, the feedback that this Imperfect Foods review came across was generally positive. Customers appreciate the quality and consistency of their deliveries, while appreciating the brand’s mission. We hope that in the future we can harvest even more testimonials as the service grows.
Is Imperfect Foods Worth It?
To this Imperfect Foods review, the brand appears overall to be a great company with a solid goal. There have been a few mishaps reported related to packing and delivery, but not enough to truly signal a red flag.
The relatively small number of negative reviews are mainly in regards to Imperfect Foods missing items or forgetting orders. This isn’t excusable, but it is understandable, as every online company has experienced issues with shipping at one point or another.
With that said, it is clear to this Imperfect Foods review that many customers are pleased with their service, especially the affordability factor. Customers can customize orders, and can cancel their subscription at any time.
The brand also has a refund policy that states that if they send you an item that weighs much less than what it is listed as on the site, they will issue a replacement or refund.
If you want to test out this service before really committing, you can sign up, place an order, and then cancel the subscription as soon as the first box arrives. The cost of an order for 1-2 people ($16) is low enough that you won’t be out of pocket if your box turns out to be a bust.
However, this Imperfect Foods review believes that you’ll be happily surprised with the service, and that this purveyor of misshapen produce is definitely worth giving a try.
Imperfect Foods Promotions & Discounts
While the brand sometimes advertises an Imperfect Foods promo code that first time customers can enter at checkout, this offer is currently unavailable.
You may, however, find an Imperfect Food referral code on your account page, which allows you to invite friends to use the service and redeem credits. When your friend enters the code at checkout, you will receive a credit on your account.
How To Sign Up For Imperfect Foods
After you head to imperfectfoods.com, click “Sign Up” in the top right-hand corner of the webpage and follow the steps listed below:
- Enter zip code and click “Let’s Go!”
- Click on the number of people in your household (1-2, 3-4, 5+)
- Specify if you have any dietary preferences
- Select whether you eat organic, regular, or a mix of both
- Choose which is the most important meal of your day
- Pick any of the add-on packs you would like to receive
- Enter your email
- Customize your order and enter billing details
FAQ
Who owns Imperfect Produce?
Ben Simon and Ben Chesler are the founders of Imperfect Foods. According to the Imperfect Foods Crunchbase profile, the brand has a total of 17 investors that have contributed over $229M.
Is Imperfect Foods a good company?
Imperfect Foods is helping the planet by cutting down food waste. They also donate to charities regularly and have started a grant program. Their services help to positively change the world, so this Imperfect Foods review believes that they are a good company.
Is Imperfect Foods organic?
Imperfect Foods offers organic and conventional produce. Customers have the option to decide which they would like to receive, or they can choose to receive a mix of both.
Where does Imperfect Foods get their food?
Imperfect Food’s philosophy is “follow the waste,” which means that they source items from any farm that has an excess of food waste. While the company always tries to source locally, with the majority of their foods coming from California, they also offer products from other countries due to seasonality and availability.
Does Imperfect Foods accept EBT?
Due to strict government guidelines, Imperfect Foods is unable to accept EBT or food stamps. Low-income households can take advantage of the company’s reduced-cost box program, which offers significant savings on their already low prices.
What comes in an Imperfect Food box?
Your Imperfect Food box will have a selection of fresh produce. The produce may look a bit different than you’d find in the supermarket, or it may look perfectly normal. You can choose from 60 different produce options and 200 grocery items for the contents of your box.
Does Imperfect Foods sell meat?
Yes! Imperfect Foods has a Meat & Fish Pack add-on that you can choose when signing up.
How does Imperfect Foods deliver?
Imperfect Foods has a delivery team that transports your order to you by refrigerated truck. For some locations, Imperfect Foods uses a third-party delivery service.
How much is Imperfect Foods delivery?
Delivery for your Imperfect Foods order is between $5-$9. The exact charge will depend on where you are located.
How much is Imperfect produce?
Imperfect produce ranges in price from $16-$27 depending on how many people are in your household. You also have the option to select add-on packs for your order that range in price from $7-$10.
Can you cancel Imperfect Foods anytime?
You can cancel your Imperfect Foods subscription at any time, but it must be before the end of your “shopping window.” You’ll need to enter your Imperfect produce login details and head to your account to see your shopping window time frame.
Cut-off dates vary by delivery location, but if you wish to cancel you must do so at least one day before your order is scheduled to arrive.
How do I cancel my Imperfect Foods subscription?
If you need to cancel your Imperfect Foods subscription, head to imperfectfoods.com and follow these steps:
- Enter your Imperfect Foods login details
- Click “Manage Subscription”
- Select “Cancel Subscription”
- Imperfect Foods will prompt you to select the “Skip” option, but go ahead and click “Thanks for letting me know but I’m still interested in canceling”
- Choose the reason for your cancellation and click “Continue”
- Rate your experience
- Enter any feedback you may have
- Click “Cancel Subscription”
What is Imperfect Foods’ Shipping Policy?
Imperfect Foods only delivers to certain areas within the US. To find out if they deliver to your area, enter your Imperfect produce zip code on the website. This will allow you to see what day to expect your delivery. Deliveries are made Monday through Saturday before 9 pm. Depending on your location, there is a delivery fee of $5-$9.
It’s not required that you be home on your delivery day, as the delivery driver will leave your box at your front door or in another designated area. Delivery drivers cannot and will not enter your home, or leave your box inside a garage or in your backyard. The drivers will leave your order in a side yard as long as there isn’t a gate.
Imperfect Foods will notify you via text or email with the expected delivery date and time. If they are required to use a third-party delivery service, they will provide a tracking number so you can follow your box’s journey.
What is Imperfect Foods’ Return Policy?
If you are unhappy with your Imperfect Foods items, head to their contact page and submit the contact form. If your refund request is deemed valid by the company, they will either provide a replacement or a full or partial refund of the purchase price for the box or product.
Imperfect Foods may ask you for a photo of the item before they issue a refund.
How to Contact Imperfect Food
If you need any other information that this Imperfect Foods review did not provide, you can fill out their contact form and an Imperfect Foods customer service agent will respond. Other methods include:
- Phone: [email protected]
- Email🙁 510) 595-6683
- Live chat on the website
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