Table of Contents
About Dunelm
Dunelm is the United Kingdom’s #1 stop for home decor and furniture, but just saying that doesn’t get across what draws so many customers to shop for its products.
In reality, it’s not just the brand’s longevity, stature, or prices that make Dunelm so appealing—it’s the modernity of each of its pieces as well as its robust inventory.
This brand has an impressive following on Instagram, boasting more than 876k followers. Additionally, it has more than 170 retail locations across the United Kingdom so you’ve likely come across Dunelm at least once in your life.
If you’ve ever been tempted to step inside its doors and see the kind of items it carries then this Dunelm review is for you.
Coming up, I’ll be going over some of the brand’s products, their prices, what customers have to say about them, any potential red flags, and more.
That’ll give you all the information you need to decide whether you just dodged a bullet or missed a great opportunity by not walking into one of Dunelm’s stores.
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Overview Of Dunelm
Bill Adderley and Jeany Adderley established Dunelm in 1979 in Leicester, England. Over time, the brand built up a solid reputation with buyers as a result of its products and outreach.
The brand has an admirable interest in sustainability and has made strides to improve its carbon footprint. The Dunelm Conscious Choice line is made using a manufacturing process with less environmental waste.
Dunelm has also run programs in which customers can send in their textiles, electric appliances, and furniture to recycle them.
In the next section of this Dunelm review, we’ll check out a list of highlights.
Highlights
- Nearly 200 retail locations across the United Kingdom
- Same-day order and pick-up service at its stores
- Free delivery on orders over £49
- Financing payment plans are available through Paypal
- Plenty of deals running all the time
Dunelm leaves no stone unturned when it comes to product curation. This Dunelm review will only cover a fraction of its inventory, but the easiest way to sum it up is by saying that the brand carries nearly everything you could need for your home. For instance, bedding, curtains, blinds, doors, and more are all available on Dunelm’s website.
Dunelm Furniture Review
As much as I’d love to spend this Dunelm review going over every item the brand sells, I’ve limited myself to four pieces that are a good representation of the high-quality products Dunelm carries.
Dunelm Lynton Bed Review
The first piece of Dunelm furniture we’ll take a look at is a wonderful pine bed. The headboard is available in three different colors so you can match it to your bedroom.
Those colors are:
- White
- Black
- Light Grey
The Dunelm Lynton Bed has a slatted frame that’s more than just supportive. The gaps in the frame allow air to flow out from underneath the mattress so you can sleep cooly.
“Really lovely bed, sturdy frame, gorgeous grey colour, and a super mattress. There’s plenty of room underneath for storage, and the low bed end makes it perfect for a smaller room. A very happy customer!” wrote one Dunelm reviewer.
The Dunelm Lynton Bed costs £399 for a super king size.
Dunelm Zion Desk Review
Next up in this Dunelm review is a desk that’s great for students who need something portable yet reliable. The Dunelm Zion Desk uses modern gaming as an inspiration, with sharp edges and colorful accents making it pop.
It’s also shaped for optimal ergonomics for long gaming or studying sessions. The Dunelm Zion Desk can be yours for £89.
Dunelm Tribeca Dining Table, Bench & 2 Monroe Chairs Review
If you’re looking for a dining set with modern vibes and a minimalist aesthetic then you might like the Dunelm Tribeca Dining Table, Bench & 2 Monroe Chairs. It’s made from oak and metal for both sustainability and durability.
One shopper wrote this review: “It is the nicest dining table, have received many compliments, it looks a lot more expensive than it is and SO SO easy to put together.”
The Dunelm Tribeca Dining Table, Bench & 2 Monroe Chairs is available for £355.
Dunelm Beatrice Matte Velvet 3 Seater Sofa Bed Review
The last item in this Dunelm review is a pull-out couch that looks like it went to an Ivy League school, got a great education, traveled to a far-off country, and came back to help its original hometown after suffering from a financial crisis. What I mean is that it’s professional, classy, cultured, and comforting.
“Absolutely delighted with this beautiful sofa bed. Very comfortable as a sofa and with a mattress topper makes for a comfortable night’s sleep. Looks very classy indeed and peacock is such a beautiful colour. The mechanism of the bed is very easy and convenient to operate. Would not hesitate to recommend,” wrote one buyer.
You can purchase the Dunelm Beatrice Matte Velvet 3 Seater Sofa Bed for £799.
Who Is Dunelm For?
Dunelm is for anyone living in the United Kingdom who wants readily available, good-quality furniture.
Dunelm Reviews: What Do Customers Think?
I’ve taken note of the ratings that customers gave the items featured in this Dunelm review and put them into a list. Please note that all these numbers came from the brand’s website.
- Dunelm Tribeca Dining Table, Bench & 2 Monroe Chairs: 5/5 stars from one customer
- Dunelm Lynton Bed: 4.5/5 stars from more than 120 customers
- Dunelm Beatrice Matte Velvet 3 Seater Sofa Bed: 4.1/5 stars from more than 25 customers
Those scores are all admirable but they don’t represent the customer experience as a whole. That’s why I’ve also included Dunelm reviews from a few other sites.
- Trustpilot: 3.7/5 stars from more than 42,000 customers
- Facebook: 3.1/5 stars from more than 15 customers
- Reviews.io: 2.5/5 stars from more than 30 customers
Based on the positive reviews I read on Facebook and Trustpilot, many customers were happy with the company’s in-store staff because they helped them find what they were looking for and answered their questions.
Here’s one such Dunelm review I found on Facebook:
“I spoke with Jordan concerning my order, I was upset and confused as the product wasn’t in stock however, still charged me. Jordan explained how this was a new system to the Jersey store apologized and reassured me that I would get a refund for this out-of-stock item in due course. he also went above and beyond to source an alternative product and had it processed straight away ready for me to collect that same day. exceptional customer service.”
Many of these reviewers didn’t mention the product quality and focused more on Dunelm’s customer service instead. This buyer testimonial is a perfect example:
“Very impressed with click and collect service from the store at Enfield Retail Park. Wait time for collecting item was less than a few minutes. Staff very pleasant and welcoming, also happy to assist. First time using click and collect from this store and will definitely use again.”
That being said, I came across some negative Dunelm reviews centered on the brand’s supposed subpar customer service. Some reviewers claimed that items weren’t always delivered, that the company didn’t respond to customers, or that it didn’t provide information about returns.
Despite that, there were a couple of testimonials about the brand’s employees going above and beyond what was asked of them. Here’s one of them:
“I had previously placed a review talking about paying for next day delivery and not receiving my order the next day. I eventually received an email from Dunelm asking for the transaction number and my address… 10 minutes later I received a phone call from customer services asking if I could remember what I had bought. That was easy, bedding. The very helpful lady said she had found it and would refund the delivery cost.”
Is Dunelm Legit?
Due to the negative complaints about the brand’s customer service, I think that it’s simply too large of a company to place unquestionable faith in.
Is Dunelm Worth It?
If you find an item in a Dunelm store or on the brand’s website that you like then I think you should go for it. However, I don’t think it should be the first place you check for furniture unless you don’t have too many preconceived notions about what you want.
Dunelm Promotions & Discounts
If you sign up for Dunelm’s email newsletter then you’ll automatically be entered in a draw for a chance to win a gift card worth £250.
The company also has thousands of products available for a discount rate on its website.
Where To Buy Dunelm’s Products
You can buy Dunelm’s items via its website, www.dunelm.com, or at one of its retail locations.
FAQs
Who owns Dunelm?
The Adderley family owns Dunelm.
Does Dunelm ship internationally?
No, Dunelm only ships to locations within the mainland UK.
What is Dunelm’s shipping policy?
The cost and time estimate depends on what you order because Dunelm only has one shipping option. However, it does provide free shipping on all ground orders over £49.
What is Dunelm’s return policy?
You’ll have around 30 days after you’ve purchased an item to return it. The item must be in brand-new condition without any damages to be eligible for a refund.
How To Contact Dunelm
The best way to contact Dunelm’s customer service team is via the Contact Us page on its website.
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