Lounge Underwear Review
Table of Contents
About Lounge Underwear
Body confidence doesn’t come from trying to achieve the perfect body. It comes from embracing the one you already have! Lounge Underwear is on a mission to deliver Comfort Made Sexy — underwear that looks just as good as it feels, all while keeping inclusivity in mind.
The Lounge Underwear Instagram following is nearing 2 million, and the brand is devoted to helping boost self-confidence all over the world. This Lounge Underwear review will offer insight on how the company operates, including some of their bestsellers, fit and sizing information, shipping costs, customer reviews, and more.
Overview of Lounge Underwear
Founders Dan and Melanie Marsden came up with the concept of Lounge Underwear from their living room, or as those from the UK call it, their lounge. Founded in 2016, Solihull-based Lounge Underwear is an online retailer of underwear, swimwear and loungewear.
During 2016, the couple worked hard from home to build out their brand and collections, even hosting a Lounge Underwear Black Friday sale from their living room. Outgrowing the space, the couple expanded the company by transitioning to their first warehouse in 2017 and hiring employees to help navigate and execute their dream, eventually expanding their focus to the growing market across seas.
The following year, the brand had outgrown their current warehouse space and needed to further expand to keep up with high-demand. In summer of 2019, Lounge Underwear was exploding, which led to their final move––this time to their brand new headquarters in Blythe Valley, England.
Then came the unexpected in March of 2020. The global pandemic hit businesses worldwide and things changed quickly. Lounge Underwear employees were now asked to work from home, leaving the excitement of their new HQ behind. But they adapted fast, rode the wave of strength and confidence, and saw unprecedented growth throughout a time where lounging at home in comfort had never felt more important to their community.
During such unprecedented times, Lounge Underwear persevered. Check out some of their 2020 highlights below:
- International Women’s Day inspired a #MyBoobsMyBody campaign, where the brand made a strong commitment to celebrate diversity amongst their community.
- Lounge celebrated their fourth birthday with a sale that significantly increased traffic and sales, blowing 2019’s Black Friday sale out of the water.
- The Black Lives Matter movement resonated with the brand, inspiring the launch of the #PeopleMadeChange campaign, where they handed over their platform to black members of their Female Family community to share important black stories.
- The brand surprised its community on National Underwear Day with a sale that became a truly monumental moment for the company.
- Lounge launched their #RedefineNormal campaign to uplift their community and to ensure that they feel supported and confident in who they are.
- Lounge launched their first sustainable Bamboo Collection, Lounge Ethos.
- The brand brought back their #FeelYourBreast campaign, again creating awareness and support for the cancer community.
Now that we’ve given you a bit of history and insight into the company, this Lounge Underwear review will hopefully help you make an informed decision when purchasing their offered products. Before we discuss some of the products, let’s look at a few quick points regarding the brand:
- Huge selection of underwear, lingerie, swimwear and loungewear
- Bra sizes ranging from A-G cup
- Reasonable pricing for luxury underwear
- Online fitting room to find your appropriate size/fit in less than 60 seconds
- Offers Afterpay, allowing you to make a purchase instantly and pay in four equal payments made every two weeks without interest
- 60-day return policy
- Returns made easy using ReBOUND, an e-commerce returns solution
- Customers report excellent customer service
- XXL is largest size offered
- Does not offer plus size options
- Does not offer maternity options
- Shipping costs on all orders under $75
- UK has no custom fees, US duties over $800, Canadian duties over $12
This Lounge Underwear review aims to be as relevant as possible. With that in mind, it’s to be noted that Lounge Underwear is currently encouraging its customers to use the virtual fitting room in hopes it will help you shop better online amidst the current global pandemic.
Now, let’s take a look at some of the bestsellers in this Lounge Underwear review:
With athleisure items being the go-to trend for 2020, this Lounge Black Mesh Bra & Thong underwear set seems like an ideal option to layer with your favorite sweats. The sexy and sporty duo has an impressive 388 5-star reviews on the Lounge website.
Designed with 89% Polyamide and 11% Spandex, this Lounge Underwear set offers a soft-stretch fit. The mesh paneling on both the bra and thong offers a bit of interest to an overall simple design. The bra has soft cups with no padding and adjustable straps, which is perfect if you’re on the hunt for ultimate comfort.
Available in black, red, white, green, and pink, ranging from XS-XL, the Loungebra and underwear set retails for $50.
This two-piece set is Lounge Underwear’s first underwired set. But don’t worry, nearly 900 customer reviews on the website say that the comfort remains! This set from The Balcony Collection, which sells for $65, is designed to offer a bit more support where you need it and it certainly does not lack sex appeal and extra cleavage.
The Lounge Red Balcony Bra & Thong features a comfort-stretch fabric containing 90% Polyamide and 10% spandex. The floral peekaboo lace is especially alluring. It’s available in sizes 30B-38G and XS-XXL, in 9 other colors that are just as flattering as the red.
Lounge Blue Charmed Balcony Bra & Thong (Underwired Set)
Another beautiful piece from The Balcony collection is the Lounge Blue Charmed Balcony Bra & Thong set. Available in black, cobalt blue, red, and turquoise, this set is a bit more elevated and is sure to bring out your inner goddess. With cheeky cut-out details and a dainty scalloped edge, this gorgeous lace set makes a definite statement.
The Lounge Blue Charmed Balcony Bra & Thong ranges in size from 30B-38G and XS-XXL for $65. The only visible downside to this set is the lack of customer reviews on the website.
Lounge Embroidered Triangle Bra & Thong (Wire-Free Set)
Looking for something a bit more luxurious? The wire-free Lounge Embroidered Triangle Bra & Thong set is a definite showstopper. Designed with intricate details, including a rose gold metallic thread, this Lounge bra and underwear set makes for a truly unique and feminine combination.
The set is $60, offered in black, white, red, and pink. Sizes include XS-XL (bra) and XS-XXL (thong). Similar to the Black Charmed Balcony Bra & Thong, this bra and underwear set, unfortunately, has zero customer reviews available on the website.
Okay, let’s start off by saying that this set was made for quarantine in 2020. I completely understand the appeal of a sexy lace set––but this set is just as sexy. Made with 95% cotton, this Lounge White Basic Bralet & Brief set offers a soft-stretch feel and will maximize your everyday comfort desires.
I’m a big fan of the high-waisted design, which is truly flattering on all body types. The cross-back design of the bralet adds just enough detail to elevate this look. Available in black, white, and grey, this set retails for $50 and comes in XS-XL (bra) and XS-XXL (thong) sizes.
Lounge Emerald Luxe Balcony Thong
If you were to rummage through your top drawer, would your daily choice of underwear look like the Lounge Emerald Luxe Balcony Thong? Don’t let the lace deter you. This Lounge women’s underwear choice mixes both comfort and luxury in one. Retailing for $20, there are six different colors to pick from in sizes from XS-XXL.
With scalloped edges and the signature Lounge branded band, this thong is sure to make you feel confident, even if you’re simply wearing it under your loungewear. This thong is part of the Mix & Match promotion: three for $40 or six for $65.
Lounge V Detail Lace Cheeky Brief
The Lounge V Detail Lace Cheeky Brief may not be the first choice for your daily underwear, but it should definitely be in the running. Made from 90% Polyamide and 10% spandex, the delicate lace overlay and mesh paneling mixes both sexy and comfort in one. It offers a more full backside brief, for those who prefer slightly more coverage. But the detailing on this pair looks just as sexy as the thongs available from Lounge.
The Lounge V Detail Lace Cheeky Brief is available in two cobalt blue and red—which seems a bit disappointing given how many colours are offered in other styles. But nonetheless, this $20 choice in sizes XS-XXL seems worth the price.
Lounge Underwear Reviews: What Do Customers Think?
Lounge Underwear may not be as popular as Victoria’s Secret, but they might be well on their way. After taking a deep dive into my research for this Lounge Underwear review, it seems as though their community is quite pleased with what they offer, and more importantly, what the brand stands for.
Most products that I browsed on the website had an overwhelming amount of positive reviews. There were multiple comments surrounding body positivity, customers pleased with fit and sizing, and rave reviews surrounding their customer service. Here are a few examples:
- “Great customer service and amazing products! Never been happier with a brand and what they stand for!”
- “Best customer service I have ever had. Honestly, they are quick, fast and in a hurry when you need something”
- “I am actually leaving a review on the customer service, although my items didn’t fit and I had to return them. I found Ellie to be super responsive and professional. Thank you Ellie”
Are these customer reviews monitored? Are the negative reviews being removed? We’ll never know. So, I took the next obvious step and Googled “Lounge Underwear review Reddit”. Most of the comments were from women, mainly expressing concern regarding Lounge Underwear bras fitting a larger chest size, but that’s it.
Is Lounge Underwear Worth It?
In my honest opinion, I’m going to say that this brand lives up to the hype. You don’t accumulate nearly 2 million followers on social media if customers aren’t satisfied. Lounge Underwear’s strong online presence, especially with influencer marketing, has led to growth in worldwide sales.
The brand’s devotion to inclusivity and diversity should not go unnoticed. Customers seem not only pleased with their purchases, but also the company’s representation of all types of women. Plus, their prices are reasonable for luxury bras and underwear!
Lounge Underwear Promotions & Discounts
There isn’t a Lounge Underwear sale section on the website, but there is a Lounge Underwear Outlet, which seems to be their own version of a sale category. Items in the Outlet are currently selling for 50%-75% off.
Where to Buy Lounge Underwear
Lounge Underwear sells only through its website, LoungeUnderwear.com. It now operates four online stores: Lounge Underwear UK, Lounge Underwear EU, Lounge Underwear US, and Lounge Underwear Australia.
Where is Lounge Underwear based?
Lounge Underwear is based in Solihull, England. The brand relocated its headquarters and warehouse space after reporting huge growth in its first 3 years of business. The warehouse is nearly 37,000 square feet at Connexion in Blythe Valley Park, Solihull—a significant upsize from its previous 7,000 square foot space in Bromsgrove, Worcestershire.
Where is Lounge Underwear made?
Lounge Underwear is designed in-house, with a strong focus that all designs are fit to a huge range of diverse shapes to ensure the fit of the products never acts as a ‘one size fits all’ approach.
Is Lounge Underwear true to size?
After reading many online customer reviews regarding Lounge Underwear, the consensus is that the products are true to size. If you are considering purchasing from Lounge Underwear, but you’re unsure about sizing, be sure to check out their online Fitting Room, which was designed to help you find your perfect size in less than 60 seconds.
I personally took the questionnaire, and they weren’t lying. The Fitting Room determined my actual bra and underwear size in less than a minute. I was asked to enter my email address to complete the process, which sneakily signed me up for their newsletter. But I was given a Lounge Underwear discount code to save 10%.
How long does Lounge Underwear take to ship?
Lounge Underwear offers a number of delivery options, depending on where you are in the world and how you want your purchase delivered. Included below in this Lounge Underwear review are the different shipping services and costs:
|Service||Shipping Time||Cost||Above £40|
|Economy||2-4 working days||£3.00||Free|
|Express||Next working day||£5.00||£3.00|
|Service||Shipping Time||Cost||Above €50|
|Economy||5-7 working days||€7.00||Free|
|Express||2-3 working days||€12.00||€5.00|
|Service||Shipping Time||Cost||Above $75|
|Economy||5-14 working days||US$7.00||Free|
|Express||1-2 working days||US$10.00||$3.00|
|Service||Shipping Time||Cost||Above $75|
|Economy||5-14 working days||US$10.00||Free|
|Express||2-4 working days||US$22.00||$12.00|
Australia & NZ
|Service||Shipping Time||Cost||Above $120|
|Economy||5-14 working days||AUS$10.00||Free|
|Express||2-4 working days||AUS$20.00||$10.00|
Rest of the World
|Express||2-5 working days||US$20.00|
After reading some customer reviews, apparently shipping time does vary. Lounge Underwear encourages customers to get in touch ([email protected]) if you are waiting for longer than the proposed shipping time frame. Something to keep in mind: economy shipping is not available in all countries, meaning there will only be an Express service offered at checkout.
As a Canadian, I was personally curious about Lounge Underwear shipping to Canada and the Lounge Underwear Canada duties. Well, all orders Canada orders above $12 are subject to Customs Duties. It makes sense, but I don’t necessarily enjoy the fact that I’d be unaware of the subsequent charge.
Important Note: Due to the current pandemic, shipping times in all destinations may expect delays at this time. *If you’re shopping in Canada or the USA, please note that some parcels may experience prolonged delays (currently up to 28 working days).
How do I track my Lounge Underwear?
Once your order has been placed, Lounge Underwear tracking can be followed when you receive a shipping confirmation email. This email will contain your tracking number, which will track the process and location of your purchase as it makes its way to you.
Are Lounge Underwear returns free?
Lounge Underwear offers a 60-day Returns Policy from the date of dispatch and will offer a refund based on the cost of the product. Free returns are only available from the UK, US, Sweden, Ireland, Germany, Netherlands and France.
Unfortunately, if you’ve purchased Lounge Underwear from outside the aforementioned locations, you will need to cover the return shipping back to their warehouse in order to process the exchange or refund. According to their website, Lounge is always working on their offerings as a brand and hopes to open up free returns worldwide as soon as possible.
Also, the brand uses a company called ReBOUND, an innovative e-commerce returns solution service trusted by over 500 retailers and online shoppers worldwide. You’ll need to have your order number/ID ready in order for the service to locate your purchase.
Can you return Lounge Underwear?
Lounge Underwear makes it very clear on their website that they’ve worked hard to ensure that their Returns and Exchange process is quick and painless. They do accept exchanges and encourage customers to speak to a Lounge Expert to assist in finding the perfect fit.
If the product is sold out, or low in stock, the Returns Team will help find an alternate size, style, or color. Alternatively, they will offer a Gift Card to ensure you’re able to purchase the sold out item at a later date.
Similar to most companies, all items must be returned in the way they were sent to you:
- Tags, labels attached
- No rips, marks, pulls on garments
- No makeup stains
- Hygiene strip attached on swimwear
- Outlet designs are exchange only
- No refunds issued for partial return of top or bottom
How to Contact Lounge Underwear
For additional information that may have not been included in this Lounge Underwear review:
- Lounge Underwear offers a Help Hub on their website, claiming that over 90% of queries can be answered.
- If you need to speak to an employee regarding sizing or further product information, Lounge Experts can be contacted at [email protected].
- Be sure to check out their social platforms listed below:
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