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About Lounge Underwear
Body confidence doesn’t come from trying to achieve the perfect body. It comes from embracing the one you already have! Lounge Underwear is on a mission to deliver Comfort Made Sexy — underwear that looks just as good as it feels, all while keeping inclusivity in mind.
Founders Dan and Melanie Marsden came up with the concept of Lounge Underwear from their living room, or as those from the UK call it, their lounge. Founded in 2016, Solihull-based Lounge Underwear is an online retailer of underwear, swimwear and loungewear.
In this Lounge Underwear review, I will offer insight on how the company operates, including some of their bestsellers, fit and sizing information, shipping costs, customer reviews, and more.
Why You Should Trust Us
Our mission is to help you make better, more informed purchase decisions. Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.
Pros and Cons
I’ll cover the bestsellers a little later in this Lounge Underwear review, but first, let’s get a snapshot of the company as a whole through a quick list of pros and cons.
Pros
- Huge selection of underwear, lingerie, swimwear and loungewear
- Bra sizes ranging from A-G cup
- Reasonable pricing for luxury underwear
- Online fitting room to find your appropriate size/fit in less than 60 seconds
- Offers Afterpay, allowing you to make a purchase instantly and pay in four equal payments made every two weeks without interest
- 60-day return policy
- Returns made easy using ReBOUND, an e-commerce returns solution
- Customers report excellent customer service
Cons
- XXL is largest size offered
- Does not offer plus size options
- Does not offer maternity options
- Shipping costs on all orders under $75
- UK has no custom fees, US duties over $800, Canadian duties over $12
Materials
While specific materials may vary depending on the collection and product, here are some common materials used in Lounge Underwear:
- Modal: Modal is a type of rayon fabric made from beech tree pulp. It is known for its softness, breathability, and moisture-wicking properties. Modal fabric feels smooth against the skin and provides a comfortable fit.
- Cotton: Cotton is a natural fiber that is widely used in underwear due to its breathability and softness. It is a lightweight and comfortable material that allows for good airflow, making it suitable for all-day wear.
- Lace: Lace is a delicate and ornamental fabric often used for its feminine and elegant appearance. It is typically made from yarn or thread, creating intricate patterns and designs. Lounge Underwear incorporates lace details in some of its lingerie pieces, adding a touch of sophistication.
- Mesh: Mesh fabric is a lightweight and breathable material characterized by its open-weave structure. Lounge Underwear may use mesh panels or inserts in some designs to provide a sheer and visually appealing effect while maintaining comfort.
- Elastane/Spandex: Elastane, also known as spandex or Lycra, is a synthetic fiber known for its stretch and elasticity. It is often blended with other fabrics to enhance the flexibility and shape retention of the garment, ensuring a comfortable and supportive fit.
- Polyester: Polyester is a synthetic fabric that is known for its durability and wrinkle resistance. Lounge Underwear may incorporate polyester in some of its designs to enhance the garment’s strength and longevity.
The specific fabric composition for each item is typically listed on their website or product labels, allowing customers to make informed choices based on their preferences.
What Makes Lounge Underwear Stand Out?
There are several features that Lounge Underwear brings customers which make the brand stand apart from its competition. I’ve compiled a few for this Lounge Underwear review:
- Comfortable Fabrics: Lounge Underwear products are typically made from soft and comfortable materials like modal, cotton, and lace. These fabrics are chosen for their breathability, softness, and ability to provide all-day comfort.
- Wire-Free Designs: Lounge Underwear is known for its wire-free bralettes and bras, which offer a more natural and relaxed fit compared to traditional underwire bras. This feature provides a comfortable and unrestricted feel while still offering support and shaping.
- Seamless Construction: Many Lounge Underwear products feature seamless construction, minimizing the presence of uncomfortable seams that can dig into the skin. This design choice helps to enhance comfort and create a sleek and smooth appearance under clothing.
- Modern and Stylish Design: Lounge Underwear products often incorporate modern and fashionable design elements. This can include trendy colors, delicate lace accents, unique patterns, or other details that add a stylish touch to their lingerie and loungewear.
- Adjustable Straps and Bands: Some Lounge Underwear bras and bralettes feature adjustable straps and bands, allowing for a personalized fit and optimal support. This feature helps customers find their ideal level of comfort and ensures a better fit for different body types.
- Versatility: Lounge Underwear products are designed to be versatile, allowing them to be worn as both lingerie and loungewear. This versatility enables customers to transition seamlessly between intimate and casual settings.
- Size Inclusivity: Lounge Underwear strives to offer size-inclusive options to cater to a wide range of body types. Their products typically come in a variety of sizes, including both standard and plus sizes, to ensure that more customers can find items that fit them well.
6 Lounge Underwear Bestsellers
Now, let’s take a look at some of the bestsellers in this Lounge Underwear review.
Lounge Underwear Black Mesh Bra & Thong
With athleisure items being the go-to trend for 2020, this Lounge Black Mesh Bra & Thong underwear set seems like an ideal option to layer with your favorite sweats. The sexy and sporty duo has an impressive 388 5-star reviews on the Lounge website.
Designed with 89% Polyamide and 11% Spandex, this Lounge Underwear set offers a soft-stretch fit. The mesh paneling on both the bra and thong offers a bit of interest to an overall simple design. The bra has soft cups with no padding and adjustable straps, which is perfect if you’re on the hunt for ultimate comfort.
Available in black, red, white, green, and pink, ranging from XS-XL, the Loungebra and underwear set retails for $50.
Lounge Underwear Red Balcony Bra & Thong
This two-piece set is Lounge Underwear’s first underwired set. But don’t worry, nearly 900 customer reviews on the website say that the comfort remains!
This set from The Balcony Collection, which sells for $65, is designed to offer a bit more support where you need it and it certainly does not lack sex appeal and extra cleavage.
The Lounge Red Balcony Bra & Thong features a comfort-stretch fabric containing 90% Polyamide and 10% spandex. The floral peekaboo lace is especially alluring.
It’s available in sizes 30B-38G and XS-XXL, in 9 other colors that are just as flattering as the red.
Lounge Underwear Blue Charmed Balcony Bra & Thong (Underwired Set)
Another beautiful piece from The Balcony collection is the Lounge Blue Charmed Balcony Bra & Thong set. Available in black, cobalt blue, red, and turquoise, this set is a bit more elevated and is sure to bring out your inner goddess.
With cheeky cut-out details and a dainty scalloped edge, this gorgeous lace set makes a definite statement.
The Lounge Blue Charmed Balcony Bra & Thong ranges in size from 30B-38G and XS-XXL for $65. The only visible downside to this set is the lack of customer reviews on the website.
Lounge Underwear Embroidered Triangle Bra & Thong (Wire-Free Set)
Looking for something a bit more luxurious? The wire-free Lounge Embroidered Triangle Bra & Thong set is a definite showstopper. Designed with intricate details, including a rose gold metallic thread, this Lounge bra and underwear set makes for a truly unique and feminine combination.
The set is $60, offered in black, white, red, and pink. Sizes include XS-XL (bra) and XS-XXL (thong).
Similar to the Black Charmed Balcony Bra & Thong, this bra and underwear set, unfortunately, has zero customer reviews available on the website.
Lounge Underwear White Basic Bralet & Briefs
Okay, let’s start off by saying that this set was made for quarantine in 2020. I completely understand the appeal of a sexy lace set––but this set is just as sexy. Made with 95% cotton, this Lounge White Basic Bralet & Brief set offers a soft-stretch feel and will maximize your everyday comfort desires.
I’m a big fan of the high-waisted design, which is truly flattering on all body types. The cross-back design of the bralet adds just enough detail to elevate this look.
Available in black, white, and grey, this set retails for $50 and comes in XS-XL (bra) and XS-XXL (thong) sizes.
Lounge Underwear Emerald Luxe Balcony Thong
If you were to rummage through your top drawer, would your daily choice of underwear look like the Lounge Emerald Luxe Balcony Thong? Don’t let the lace deter you.
This Lounge women’s underwear choice mixes both comfort and luxury in one. Retailing for $20, there are six different colors to pick from in sizes from XS-XXL.
With scalloped edges and the signature Lounge branded band, this thong is sure to make you feel confident, even if you’re simply wearing it under your loungewear. This thong is part of the Mix & Match promotion: three for $40 or six for $65.
Is Lounge Underwear True To Size?
After reading many online customer reviews regarding Lounge Underwear, the consensus is that the products are true to size.
If you are considering purchasing from Lounge Underwear, but you’re unsure about sizing, be sure to check out their online Fitting Room, which was designed to help you find your perfect size in less than 60 seconds.
I personally took the questionnaire, and they weren’t lying. The Fitting Room determined my actual bra and underwear size in less than a minute. I was asked to enter my email address to complete the process, which sneakily signed me up for their newsletter. But I was given a Lounge Underwear discount code to save 10%.
Who Is Lounge Underwear For?
Lounge Underwear is designed for women who prioritize comfort and style in their lingerie and loungewear.
With a focus on soft fabrics, modern designs, and size inclusivity, Lounge Underwear caters to individuals seeking comfortable and fashionable options that suit a diverse range of body types.
Whether you appreciate the feeling of luxurious fabrics, want to stay on-trend with modern designs, or value size-inclusive options, Lounge Underwear offers a range of products that meet these needs.
Lounge Underwear Reviews: What Do Customers Think?
Lounge Underwear may not be as popular as Victoria’s Secret, but they might be well on their way. After taking a deep dive into my research for this Lounge Underwear review, it seems as though their community is quite pleased with what they offer, and more importantly, what the brand stands for.
Most products that I browsed on the website had an overwhelming amount of positive reviews. There were multiple comments surrounding body positivity, customers pleased with fit and sizing, and rave reviews surrounding their customer service. Here are a few examples:
- “Great customer service and amazing products! Never been happier with a brand and what they stand for!”
- “Best customer service I have ever had. Honestly, they are quick, fast and in a hurry when you need something”
- “I am actually leaving a review on the customer service, although my items didn’t fit and I had to return them. I found Ellie to be super responsive and professional. Thank you Ellie”
Are these customer reviews monitored? Are the negative reviews being removed? We’ll never know. So, I took the next obvious step and Googled “Lounge Underwear review Reddit”.
Most of the comments were from women, mainly expressing concern regarding Lounge Underwear bras fitting a larger chest size, but that’s it.
Is Lounge Underwear Worth It?
In my honest opinion, I’m going to say that this brand lives up to the hype. You don’t accumulate nearly 2 million followers on social media if customers aren’t satisfied. Lounge Underwear’s strong online presence, especially with influencer marketing, has led to growth in worldwide sales.
The brand’s devotion to inclusivity and diversity should not go unnoticed. Customers seem not only pleased with their purchases, but also the company’s representation of all types of women. Plus, their prices are reasonable for luxury bras and underwear!
Alternatives
If Lounge Underwear Explore isn’t accessible to you, there are plenty of other lingerie and loungewear brands to check out, such as:
- Adore Me is an intimates brand, offering stylish and sexy lingerie, swimwear, and sleepwear. The company continues to keep things interesting in the world of intimates by adding more products to their shops every month.
- Thirdlove sells high quality bras made to fit a wide range of women without causing discomfort. Their bras are designed to fit based on breast size, shape, and band size, to create a more specialized fit.
- BootayBag’s MO is easy: shipping you brand new undies every month. You can choose to receive one or two pairs and select which styles you’re into: cute thong undies, cheeky undies, or both.
Lounge Underwear Promotions & Discounts
There isn’t a sale section on the website, but there is a Lounge Underwear Outlet, which seems to be their own version of a sale category.
Where to Buy Lounge Underwear
Lounge Underwear sells only through its website, LoungeUnderwear.com. It now operates four online stores: Lounge Underwear UK, Lounge Underwear EU, Lounge Underwear US, and Lounge Underwear Australia.
FAQ
Where is Lounge Underwear based?
Lounge Underwear is based in Solihull, England. The brand relocated its headquarters and warehouse space after reporting huge growth in its first 3 years of business.
Based on my research for this Lounge Underwear review, the warehouse is nearly 37,000 square feet at Connexion in Blythe Valley Park, Solihull—a significant upsize from its previous 7,000 square foot space in Bromsgrove, Worcestershire.
Where is Lounge Underwear made?
Lounge Underwear is designed in-house, with a strong focus that all designs are fit to a huge range of diverse shapes to ensure the fit of the products never acts as a ‘one size fits all’ approach.
How long does Lounge Underwear take to ship?
Lounge Underwear offers a number of delivery options, depending on where you are in the world and how you want your purchase delivered. Included below in this Lounge Underwear review are the different shipping services and costs:
United Kingdom
| Service | Shipping Time | Cost | Above £40 |
| Economy | 2-4 working days | £3.00 | Free |
| Express | Next working day | £5.00 | £3.00 |
Europe
| Service | Shipping Time | Cost | Above €50 |
| Economy | 5-7 working days | €7.00 | Free |
| Express | 2-3 working days | €12.00 | €5.00 |
United States
| Service | Shipping Time | Cost | Above $75 |
| Economy | 5-14 working days | US$7.00 | Free |
| Express | 1-2 working days | US$10.00 | $3.00 |
Canada
| Service | Shipping Time | Cost | Above $75 |
| Economy | 5-14 working days | US$10.00 | Free |
| Express | 2-4 working days | US$22.00 | $12.00 |
Australia & NZ
| Service | Shipping Time | Cost | Above $120 |
| Economy | 5-14 working days | AUS$10.00 | Free |
| Express | 2-4 working days | AUS$20.00 | $10.00 |
Rest of the World
| Service | Shipping Time | Cost |
| Express | 2-5 working days | US$20.00 |
After reading some customer reviews, apparently shipping time does vary. Lounge Underwear encourages customers to get in touch ([email protected]) if you are waiting for longer than the proposed shipping time frame. Something to keep in mind: economy shipping is not available in all countries, meaning there will only be an Express service offered at checkout.
As a Canadian, I was personally curious about Lounge Underwear shipping to Canada and the Lounge Underwear Canada duties. Well, all orders Canada orders above $12 are subject to Customs Duties. It makes sense, but I don’t necessarily enjoy the fact that I’d be unaware of the subsequent charge.
Important Note: Due to the current pandemic, shipping times in all destinations may expect delays at this time. *If you’re shopping in Canada or the USA, please note that some parcels may experience prolonged delays (currently up to 28 working days).
How do I track my Lounge Underwear?
Once your order has been placed, Lounge Underwear tracking can be followed when you receive a shipping confirmation email. This email will contain your tracking number, which will track the process and location of your purchase as it makes its way to you.
Are Lounge Underwear returns free?
Lounge Underwear offers a 60-day Returns Policy from the date of dispatch and will offer a refund based on the cost of the product. Free returns are only available from the UK, US, Sweden, Ireland, Germany, Netherlands and France.
Unfortunately, if you’ve purchased Lounge Underwear from outside the aforementioned locations, you will need to cover the return shipping back to their warehouse in order to process the exchange or refund. According to their website, Lounge is always working on their offerings as a brand and hopes to open up free returns worldwide as soon as possible.
Also, the brand uses a company called ReBOUND, an innovative e-commerce returns solution service trusted by over 500 retailers and online shoppers worldwide. You’ll need to have your order number/ID ready in order for the service to locate your purchase.
Can you return Lounge Underwear?
Lounge Underwear makes it very clear on their website that they’ve worked hard to ensure that their Returns and Exchange process is quick and painless. They do accept exchanges and encourage customers to speak to a Lounge Expert to assist in finding the perfect fit.
If the product is sold out, or low in stock, the Returns Team will help find an alternate size, style, or color. Alternatively, they will offer a Gift Card to ensure you’re able to purchase the sold out item at a later date.
Similar to most companies, all items must be returned in the way they were sent to you:
- Tags, labels attached
- No rips, marks, pulls on garments
- No makeup stains
- Hygiene strip attached on swimwear
- Outlet designs are exchange only
- No refunds issued for partial return of top or bottom
How to Contact Lounge Underwear
For additional information that may have not been included in this Lounge Underwear review:
- Lounge Underwear offers a Help Hub on their website, claiming that over 90% of queries can be answered.
- If you need to speak to an employee regarding sizing or further product information, Lounge Experts can be contacted at [email protected].
- Be sure to check out their social platforms listed below:
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