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About Mattress Online
If you’re looking for a mattress in the UK, then you’re going to want to check out Mattress Online. As the country’s leading mattress retailer, this online company has made it its mission to provide its customers with affordable mattresses, beds, and more.
Their social media following may be small with just over 500 Instagram followers, but the thousands of positive reviews on Trustpilot, the awards they’ve earned from Good Retail and The National Bed Federation, and over 18k mattresses in stock show that social media isn’t everything.
In my Mattress Online review, I will give you a firm grasp of what you need to know about the brand, its products, policies, customer feedback, and more so you can decide if they’re right for you.
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Our mission is to help you make better, more informed purchase decisions. Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.
Overview of Mattress Online
Since 2003, Mattress Online is a UK-based company that has been supplying people with mattresses made by their fellow countrymen at prices that you need to see to believe.
As if fast delivery, affordable prices, and quality products weren’t enough, they can also recycle your old mattress for only $32, freeing you from the hassle of throwing it out yourself.
Next up, you’ll find a few of the company’s highlights and the products they carry:
Highlights
- A great selection of high-quality brands including Sealy, Casper, and Tempur
- Many affordable mattresses, beds, duvets, and more
- Next-day delivery on some items
- Free delivery
- Afterpay is available through Klarna
- Mattress recycling program
Mattress Online Review
In this section of my Mattress Online review, I’ll take a look at four of the company’s currently trending mattresses.
Mattress Online Silentnight Ortho Dream Star Miracoil Mattress Review
The first product I’m going to feature in my Mattress Online review was rated as one of the brand’s top 10 best mattresses for the past two years. That’s likely because the Mattress Online Silentnight Ortho Dream Star Miracoil Mattress uses miracoil springs near the hips to support one of the most high-pressure areas in your body.
“Very supportive and firm, probably the firmest mattress I’ve ever had. The surprising thing is how light it was too, I’m 6′ 2” and 20 stone and it barely moves when I sit on it and is like laying on a plush carpet on the floor,” wrote one customer.
The Mattress Online Silentnight Ortho Dream Star Miracoil Mattress starts at $230.
Mattress Online Horizon Discovery 1500 Pocket Memory Mattress Review
The Mattress Online Horizon Discovery 1500 Pocket Memory Mattress is only available through Mattress Online. It’s breathable and light, preventing heat from building up through the graphite nestled deep inside its memory foam.
One buyer said: “Being a mature and elderly person this is so good to be able to not have to bend too far to lay down at night. Similarly, it is so easy to stretch out and also to get up in complete ease.”
You can pick up this comfy and cool mattress for as low as $383.
Mattress Online Layezee Comfort Memory Pillow Top Mattress Review
The Mattress Online Layezee Comfort Memory Pillow Top Mattress has plenty of lovely details like a knitted cover, a luxury pillow top, and 2.5cm of memory foam. As one shopper put it: “The mattress is lovely and comfortable, supportive and snuggly.”
This mattress uses traditional open coil springs which gives it a medium to firm firmness. If you’ve been looking for a supportive memory foam mattress for an affordable price, this option starts at $259.
Mattress Online SleepSoul Bliss 800 Pocket Memory Pillow Top Mattress Review
The last mattress I’m going to tell you about strikes a crowd-pleasing balance of characteristics. It has a medium firmness, a memory foam top, and pocket spring support, so it has something for even the stingiest buyers.
One buyer said that the Mattress Online SleepSoul Bliss 800 Pocket Memory Pillow Top Mattress was: “Super comfortable. Just the right balance between soft and supportive.” They then listed the online downside as: “Would really like to spend more time in bed. Work and life and stuff, ugh.”
If you want a bed you can just melt into all morning, I’d check out this mattress. It starts for as little as $315.
Who Is Mattress Online For?
The people who will most appreciate the products and services I wrote about in my Mattress Online review are people who live in the United Kingdom and are looking for a new mattress and want it soon. If you’re in the market for a high-quality mattress that offers modern comfort features and you don’t want to break the bank, this is the brand for you.
Mattress Online Reviews: What Do Customers Think?
While this is my Mattress Online review, it’d be incomplete if I didn’t take into account what real-life customers had to say about the brand. To do so, I looked at a variety of different websites to gather a general idea of what customers liked and disliked about them.
The first place I checked was Mattress Online’s website. Here are the average scores that people gave to the products I wrote about:
- SleepSoul Bliss 800 Pocket Memory Pillow Top Mattress: 9.2/10 stars, 619 reviews
- Layezee Comfort Memory Pillow Top Mattress: 8.9/10 stars, 261 reviews
- Silentnight Ortho Dream Star Miracoil Mattress: 8.8/10 stars, 5k reviews
- Horizon Discovery 1500 Pocket Memory Mattress: 8.7/10 stars, 73 reviews
Wanting to get a good understanding of what customers thought of the brand as a whole, I also looked at Mattress Online reviews on other websites. Here’s what I found:
- Trustpilot: 4.8/5 stars from over 54.4k reviews
- Reevoo: 94% overall after over 1.8k reviews
- Reviews.io: 2.7/5 stars from 84 reviews
These numbers indicate that, although the majority of Mattress Online reviews were positive, some customers had some reservations. Let’s see what they had to say.
One customer wrote: “The mattress arrived very swiftly and was carried into the house without any problems. The item was as described and is extremely comfortable and firm. I would definitely recommend it to others wanting a firm mattress at a good price.”
Many people wrote similar reviews about Mattress Online, usually praising the brand’s delivery service and the comfort of the mattresses. Of course, the second part differed between products as everyone has different preferences. However, you could take that as a sign that Mattress Online’s selection was wide enough to satisfy most people.
One Trustpilot user wrote: “Quick delivery (very efficient two-man team) and the mattress is pretty good if a little too firm for my mum but that was easily rectified with the addition of a thick mattress topper.”
From what I could find, most criticisms were because the delivery men didn’t always finish the job or carry the mattress to the correct room. This is a fairly minor complaint that isn’t indicative of the brand’s overall product quality.
Plus, there were more than enough positive Mattress Online reviews that specifically highlighted the delivery service that I feel like that complaint isn’t too notable. When there are issues though, it is good to know that a brand’s customer service team is helpful. Here’s what one customer said about it:
“Good site, easy to order. I initially bought a mattress and was really happy with the amount of communication and service from ordering to delivery. Unfortunately, the mattress developed a fault after a month. I emailed Mattress Online and they immediately replied, after sending photos and a few emails, they exchanged the mattress for me at no extra cost.”
It seems that in the case where you do encounter issues with the brand, their customer service team is quick to respond and rectify the problem. Easy exchanges and fast response times are a plus, and these have helped create the happy customer base I found online.
Is Mattress Online Legit?
Aside from the few customers who took issue with the brand’s delivery servicemen (which was the minority of customers), there wasn’t anything that made me think that Mattress Online wasn’t legit.
Is Mattress Online Worth It?
Due to their status as an award-winning company and their rave customer reviews, I think that Mattress Online is worth checking out. If you’re looking for high-quality mattresses and fast delivery for affordable prices, you should definitely shop here.
Mattress Online Promotions & Discounts
Mattress Online always has a healthy number of clearance items available that you can pick up for a discount, so be sure to check it out. Many of these items are seeing price cuts of up to 65%!
Where to Buy Mattress Online
You can shop from Mattress Online through their website, www.mattressonline.co.uk., but did you know that they also have showrooms in Rotherham, Skipton, and Sheffield that you can visit?
FAQ
Who owns Mattress Online?
I could not find much information about who owns Mattress Online, but they are based in Yorkshire.
Does Mattress Online ship internationally?
They only deliver to mainland United Kingdom addresses.
What is Mattress Online’s Shipping Policy?
Mattress Online provides free next-day shipping on the majority of their products. You can also schedule your delivery to arrive on an agreed-upon day up to 30 days in advance. If you want their premium delivery service, it costs an extra $23 but the brand says they will sometimes upgrade customers for free.
What is Mattress Online’s Return Policy?
If you want to return any unused and unopened product, you must contact the brand within 14 days after receiving it. Alternatively, Mattress Online offers a Sleep Trial program. This allows you to try out a mattress for 60 nights before deciding if you want to keep it or exchange it for another one for free! Check out the mattresses that apply here.
How to Contact Mattress Online
I’ll conclude my Mattress Online review by telling you how you can contact the company if you have any questions I didn’t answer. You can contact them by:
- Email: [email protected]
- Call: 01709 780 881
- Leave a Message: Here
- Start a live chat with an agent
Their customer service team is available Monday through Saturday from 9:30 am to 5:30 pm and Sunday from 10:00 am to 4:00 pm.
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