Tokyo Treat Box Review
Table of Contents
About Tokyo Treat
Tokyo Treat brings the taste and experience of Japanese snack food culture to consumers around the world. Each monthly subscription box contains new and nostalgic favorites, for people of all ages to indulge in.
Catching the eye of notable outlets such as Delish and Business Wire, the brand’s 773K combined followers on Facebook and Instagram certainly illustrate the high demand for Japan’s fascinating snacks.
Before you sign up for an exciting tasting experience, check out this Tokyo Treat box review for a detailed breakdown. We’ll cover what’s involved in the brand’s subscription, what customers think about their offerings, and some deals they have kicking around.
Overview of Tokyo Treat
Many countries enjoy Japanese treats, but the ones we find in our local supermarkets are often catered to specific palates. Ayumi Chikamoto had the idea for Tokyo Treat after she came across snacks that just weren’t authentic.
While the flavors are certainly good, they’re not a real representation of Japan. Sometimes, they’re closer to a knock-off. With the mission to bring the delicious and fun realm of Japanese snack foods to the rest of the world, Chikamoto started the company in 2015.
Snack foods and drinks from Tokyo are certainly enthralling—some brands even create a new flavor each week, or combine contrasting flavors. It’s a bold market with daring experiments and a constant overturn of new and exciting items.
Treats are shipped to the company’s warehouse in Tokyo, and then sent directly to you. Since they offer worldwide shipping, everyone on the planet can get a small taste of Japan.
Before we dive headfirst into the brand’s snack pile, this Tokyo Treat Box review will fill you in on its pros and cons.
- Packed to the brim with salty Japanese snacks, candies, chocolates, and drinks
- Each monthly delivery is a surprise
- Helpful guidebook explains the items in English
- The brand offers daily promotions
- Items are constantly being rotated to avoid repetition
- Ships internationally
- Shipping fees are almost 50% of the box fee
- First shipment may take a long time to arrive
How Does Tokyo Treat Work?
The company offers two subscription options, Premium and Classic. Both of these include a sensational selection of Japanese snacks—including candies, chocolate, savory treats, and even sodas. We’ll cover the differences between each subscription in the next section of this Tokyo Treat box review.
Customers will have the option of picking a subscription length, ranging from 1, 3, 6, or 12 months. Bear in mind that subscriptions auto-renew at the end of your period.
You won’t be able to buy a single box. But, it’s possible to choose the 1-month subscription and cancel it directly after your purchase to avoid being charged again.
Each Tokyo Treat box is a mystery—you won’t know what you’re getting beforehand, which is part of the fun! The hamper changes monthly to avoid getting the same thing twice.
Up next, we’ll talk about the brand’s Premium and Classic subscription options, and discuss some other perks that come with your membership.
Tokyo Treat Box Review
A Tokyo Treat box is full of surprises. That being said, you can take a peek at past boxes to get a feel for what may be unpacked from yours. Let’s start by looking at the Classic subscription option.
Tokyo Treat’s Classic subscription box comes with 12 full-size items and an Exclusive Streaks membership. Each consecutive package grants you points to redeem towards prizes such as Tokyo Treat Japanese Kit Kat bars, adorable toys, and more.
The membership will also send discounts and special gifts your way. If you prefer, you can use your points to shop on JapanHaul for a larger range of items.
Inside your Classic Tokyo Treat Japanese snacks box you’ll find:
- 4 snacks
- 2 dagashi (candies and bite-size snacks)
- 1 DIY candy kit
- 1 candy book
The Classic box option is great for those who enjoy light-casual snacking, or want to try out a few new flavors each month. You’ll learn about the traditional Japanese role of candy and even get to make your own.
If you already know and love these fun snacks, perhaps try the Premium Tokyo Treat Japanese candy box. It includes 17 full-size items such as:
- A drink or Tokyo Treat soda
- 1 Anime snack
- 1 party pack
- 5 known and loved Japanese snacks
- 3 dagashi
- 1 DIY candy kit
- 1 Japanese candy guide book
Your Premium box also comes with an Exclusive Streaks membership that gives you access to all of the same perks as the Classic box.
Our Favorites From The Menu
Experiencing treats from other parts of the world can be thrilling—especially when it comes to tasting flavor combinations in different formats than what’s available in your country. And if you’re already familiar with Japanese candies and snacks, these might feel like a little taste of home.
Throughout this Tokyo Treat Box review, we were blown away by the brand’s enticing selection. After careful consideration, we’ve rounded up a few of our favorites below.
Kit Kat Pudding
Move over green tea Kit Kat, this Japanese revelation has come to town. Essentially a vanilla custard flavored chocolate bar, it’s designed to be baked. It then turns into a delicious, rich custard with a caramelized top.
Dragon Potato – Tasty Chili Flavor
Like the lightweight, crunchy version of curly fries, these tangy, spicy spirals will set your mouth on fire. Balanced out by salty cheese and savory vegetable spices, these chips are like nothing you’ve ever tasted. Unless you grew up with them, then they might evoke some happy nostalgia.
Cheerio Kiss – Chocolate Mint Soda
Light and refreshing with just a hint of dark chocolate flavor, this bubbly soda is a new Japanese sensation that is loved for its exciting blend of fizz and dessert-like taste. This Tokyo Treat review can’t wait to have one on a hot summer day.
Tempura Fried Lemon Squid Snacks
We had to include this one because it’s so out of the ordinary. Tempura is a popular pick, but lemon squid? We were intrigued. These look like the lemon squid version of a Frito—bite-size, rectangular, and crispy. Many say you wouldn’t know they were squid, just that they were addicting!
Where Does Tokyo Treat Ship From?
Tokyo Treat wouldn’t be as fun if it didn’t ship right from Tokyo, which it totally does. The brand works with leading snack manufacturers in Japan, who send their products to the company’s warehouse in Tokyo.
How Much is Tokyo Treat?
Tokyo Treat boxes are bought as part of a subscription, so you have some options when it comes to duration, which alters the costs just slightly. We’ll list the brand’s pricing for its Classic and Premium box plans below:
- 1 month $25/month
- 3 months $24/month
- 6 months $23/month
- 12 months $22/month
- 1 month $35/month
- 3 months $33/month
- 6 months $32/month
- 12 months $31/month
It’s important for this Tokyo Treat Box review to mention that you will need to pay the entire subscription fee upfront. For example, if you chose the 12-month Premium Plan, your total due today is $420.
Tokyo Treat Reviews: What Do Customers Think?
It’s easy to get wrapped up in how a company looks and what it offers, but it’s important to learn about customer experiences before clicking Confirm & Subscribe.
That’s why in this section of our Tokyo Treat Box review, we’ve rounded up a variety of helpful comments and ratings to help you better understand the brand’s snack boxes.
Tokyo Treat has an astounding 4.7/5 stars on Trustpilot, awarded to them by 7,785 shoppers. Over 79% of people gave the brand an ‘excellent’ rating, while only 7% said their experience was below average.
Customers write of the great selection, and enjoy the overall concept of the boxes. One review reads, “I love the variety and have yet to find something that I don’t like. Delicious and fun!” So far, these boxes sound super fun—variety is always welcome.
So what could possibly be wrong? Negative reviews appear to consist mainly of subscribers’ frustrations with customer service and the brand’s return policy. One subscriber noticed that an item was missing from their box.
To remedy the issue, customer service made them a less-than-ideal offer of $1.45 credit towards their next shipment. Not satisfied with this solution, the buyer left a testimonial that read, “Disappointed at the awful poor customer service when things go wrong.”
A Tokyo Treat box review on The Invisible Traveler recounted the experience of ordering a 3-month subscription from the brand. The writer revealed, “Customer service promptly responded to my queries, usually within 24 hours.” They also mentioned that the selection of snacks received was always varied and enjoyable.
The only gripe The Invisible Traveler had was that delivery for her first box “took longer than expected.” It can be quite unnerving not knowing if your delicious treats had been lost or stolen in the mail. Thankfully, the brand has since added tracking services to its orders.
Tokyo Treat has a 4.27/5 star rating on Reviews.io which also shows that 83% of customers recommend the brand. One helpful subscriber outlined:
“The boxes are really well curated with some delicious snacks, and customer service is pretty good. We had a few issues with shipping delays but they patiently helped out every single time and made sure we received the boxes.” It’s good to hear about attentive customer service!
Tokyo Treat is rated pretty well across the review sites. There are a few negative comments that speak of poor service, missing items, and slow shipping, but far more report great service and a wonderful product selection.
Is Tokyo Treat Subscription Worth It?
If you’re looking to add some spice to your snack pantry, then we’d definitely recommend Tokyo Treat. Each box comes with a theme and the contents are a mystery. It’s a fun way of introducing yourself to new Japanese snack food and drinks.
Tokyo Treat has received high ratings from hundreds of subscribers, who speak of the brand’s responsive customer service team and that they love what their box reveals each month. The prices are reasonable–about $25 for 12 items, or just over $2 each. Be aware though, international shipping costs could bump up these numbers.
Based on the quality, selection, and glowing customer feedback around these curated snack boxes, this Tokyo Treat box review believes that it’s worth signing up for the service. If you’re a sucker for snacks like we are, go full speed ahead.
Tokyo Treat Promotions & Discounts
This Tokyo Treat Box review wouldn’t be complete without showing you the fantastic deals the brand has to offer! So, we’ve conveniently compiled them for you in point form below:
- Use the Tokyo Treat promo code VACAY to get a Japanese candy bonus in your box
- Sign up to the brand’s sister company Sakuraco’s newsletter using code ARITA to get Japanese porcelain essentials
- Subscription boxes give shoppers access to the Streak membership where you can get Tokyo Treat coupons, earn points, and more
Sign up for Tokyo Treat Subscription
If you’ve read the entirety of this Tokyo Treat Box review and decided it’s time to sign up, follow these easy steps below:
- Head to tokyotreat.com
- Click on ‘Get it Now’ on the homepage
- Choose between Premium or Classic boxes
- Pick your subscription length
- Create an account and enter your payment information
Who owns Tokyo Treat?
Ayumi Chikamoto owns Tokyo Treat. She is also the driving force behind its sister company, Sakuraco.
How do I cancel my Tokyo Treat subscription?
While getting tasty treats sent to your door every month sounds like a dream, we know there may come a time when you need to cancel your subscription. The process couldn’t be easier, simply follow these steps:
- Navigate to tokyotreat.com
- Log in to your Tasty Treat shop account
- Click ‘Cancel’
This Tokyo Treat Box review must note that you will need to cancel before the next billing date to avoid being charged again. If you’re terminating your subscription before the cycle has ended, you’ll still receive the shipment but no refund on the order.
Who delivers Tokyo Treat?
After treats and snacks have reached Tokyo Treat’s warehouse in Tokyo, subscription boxes are packaged and shipped via JapanPost. They are then picked up by DHL, EMS, or a similar service depending on your location.
What is Tokyo Treat’s Shipping Policy?
Currently, Tokyo Treat only ships to select countries. To check if they deliver to your doorstep, head over to help.tokyotreat.com for a complete list. Shipping fees vary depending on location, but generally fall between $10–$12.
Processing takes about 3–4 business days. After that, you can expect your shipment to arrive in around 14–28 days. Some customers can qualify for expedited shipping (contact customer service for further details).
Tokyo Treat now offers tracking! Once your order is sent out, you’ll receive a shipping confirmation email with a link to follow your package’s progress.
What is Tokyo Treat’s Return Policy?
Tokyo Treat boxes are non-refundable. If you would no longer like to receive shipments, refer to the ‘How do I cancel my Tokyo Treat subscription’ section of this review.
How to Contact Tokyo Treat
If you need any other information that was not included in this Tokyo Treat Box review, use the brand’s online Contact Form to get in touch.
Still hungry? Explore your options for snacks with these top subscriptions:
Ask the community or leave a commentAsk a Question
I’m over a year “talking” to their customer service because they have a year’s worth of premium (about $350) of my money and there’s no way I can get it back and they tell me I’ll get nothing for it because their immoral policy says they can stop ALL orders if you dispute ONE thing. Do not be like me and trust this company or they’ll take from you and hide behind company policy and “sorry for the inconvenience” platitudes. I gave them at least two solid solutions to my problem and they continue to tell me they’ll do nothing.
I forgot to mention in my other comment something important: Tokyo treat bribes 5-star reviews. When you sign up and get your first box, they tell you that leaving a 5-star review gives a chance at a free box in a giveaway and you can double it by writing a review on their site as well.
I’d bet money a majority of 5-star reviews were motivated by this bribe. The rest of the people were lucky enough to not have a problem and deal with the horrible excuse for customer service they have. Any honest review of them would not be 5-stars. The price is high, shipping is costly, they don’t inform people which countries they don’t ship to due to Covid (but they’ll take your money), there are no warnings for food allergies, they repeat snacks quite regularly, they often give small portions, they don’t protect the box, their customer service is either humans with scripts or automated bots, they censor anyone that speaks against them in the forums, etc. No honest person would give them 5-stars.