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About Turo Car Rental
It doesn’t matter how familiar you are with public transit. Buses and trains operate on their own schedule. It isn’t the most convenient option if you’re not a fan of being too late or early.
That’s why services like Turo Car Rental are seen as the best investment for quick business trips and vacations.
Timely, accessible, and easy to use, Turo Car Rental allows users to borrow vehicles for a set price. Their services are available in several different cities, including Los Angeles, Toronto, and New York. Boasting over 157k Instagram followers, it seems that this brand is a favorite among thousands of travelers.
Looking for a quick way to get from point A to point B? If so, perhaps this brand can offer you a ride. Put your seatbelt on, as in my Turo Car Rental review, I’ll take an in-depth look at the company, its services, customer ratings, promotions, and more to help you decide if they’re worth checking out.
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Overview of Turo Car Rental
Overconsumption and overproduction are two sides of the same coin. While we often associate this phenomenon with fashion, it also applies to other industries as well.
Car manufacturing is considered a prime example, as there’s an alarming amount of brand-new unused vehicles that are bizarrely ‘put out to pasture.’
Founder Shelby Clark was one of the first to observe this problematic trend on a snowy, 2-mile bike ride to a local car rental shop. This eventually led to the inevitable debut of his company.
Established in 2009 in San Francisco, California, Turo Car Rental aims to provide travelers with a convenient mode of transportation. Now headed by CEO Andre Haddad, the company continues to be a necessity for on-the-go busy bees.
Before I jump ahead on my Turo Car Rental review, let’s go over some company highlights.
Highlights
- Convenient, accessible, and easy way to rent cars
- Offers a wide selection of cars to choose from
- Customers can also list their vehicles online
- Available on Android and iOS devices
- Provides insurance and vehicle protection
You can say that Turo is the Airbnb of car rentals. For riders from riders, it’s a community-based service that runs on used vehicles. If anything, it’s the same matter of having your uncle lend you his Honda CR-V for the weekend.
The only point of difference is that Turo is available in hundreds of different cities. Customers can control the whats, whens, and wheres. Long gone are the days of inconvenient public transportation and hefty Uber fees.
So, how does Turo work? You can relax knowing that their services are convenient and easy to use. For those in need of a quick rundown, I’ll discuss some specs to consider next in my Turo Car Rental review.
Turo Car RentalApp Review
Nowadays, convenience is judged on app availability. Popular applications, such as Uber, Airbnb, and Tinder, owe a majority of their success to their touch-and-go platform. While available online, Turo Car Rental offers a handy app for customers to download. Available on the App Store and Google Play, riders can browse through dozens of vehicles within their city.
It’s worth mentioning that you’ll need to create a profile to use the Turo Car Rental App. This allows you to access features such as favorites, trips, and your inbox. Thankfully, this application is completely free to download. Payment is only required once you rent a vehicle.
How Does Turo Car Rental Work?
Traditional car rentals seem somewhat archaic. I remember the days when you had to line up at the kiosk to fill up a bunch of paperwork. Thankfully, documentation has gone digital, and so has the process of borrowing a vehicle.
Turo allows riders to view available cars in their city. The search is designed to be quite specific, as it requires you to input the time, date, and location to ensure accurate results.
Afterward, customers can browse through a comprehensive list of cars organized by price, model, and availability. The product description is relatively detailed, as it lists specifics concerning distance, insurance, and overall ratings.
Once you’ve settled on a ride, the brand will automatically link you with the host. Customers can either have the car delivered to them, or they can pick it up themselves. It’s also worth mentioning that riders must cancel their ride within 24 hours to prevent paying any additional fees.
Turo Car Rental Requirements
Turo Car Rental requirements differ from country to country, so it’s best to conduct your own research if you intend to use their services. To book a vehicle, customers must create a profile, own a driver’s license, a home address, a valid form of payment, and a photo of themselves to upload to their account.
U.S-specific conditions also include a social security number, an auto insurance score, and proof that you’ve been driving for at least two years. Customers must be over 25 years old to use Turo Car Rental.
How Does Turo Cover Insurance?
Accidents happen, and Turo (thankfully) has you covered. Hosts are free to choose a protection plan that works for them. All options come with a standard $75k in third-party liability insurance granted by Travelers.
Additionally, Turo also provides reimbursement for repairs in cash value. Road assistance is also included in case you’ve run into a few bumps. I highly recommend looking through their available plans within your city, as insurance protection differs depending on where you live.
Who Is Turo Car Rental For?
Public transportation can often be a nuisance. Taxis and Ubers, while convenient, can often rack up hundreds of dollars per week if you intend on making them your standard mode of transportation. On top of that, we often want to do the driving ourselves.
Turo Car Rental lets you be in charge of the wheel, allowing you to browse through an impressive selection of vehicles. Organized by model, who wouldn’t want to drive a Tesla instead of a train?
Turo Car Rental Reviews: What Do Customers Think?
E-transportation often comes with some worry. For instance, I had doubts about Uber before I downloaded the app. As for Turo Car Rental, it appears that it has become a trusted source for ‘vehicle Airbnb-ing’ for hundreds of customers.
While the brand posts comments on its official page, it’s more reflective of the host and the model in question rather than the brand as a whole. With that in mind, I thought it best to share some Turo Car Rental reviews published by outside sources:
- Consumer Affairs: 490 votes with 3.8/5 stars
- Trustpilot: 29.4k reviews with 4.6/5 stars
- Best Company: 2.01k reviews with 3.7/5 stars
Convenient, reasonably priced, and handy for post-flight travelers, customers reported that Turo Car Rental was an invaluable resource compared to other forms of transportation. Hosts were reportedly accommodating, communicative, and friendly, especially when it came to solving issues.
One Trustpilot user wrote: “(The host) delivered and picked up the vehicle at my hotel so there was no waiting in line at the car rental counter. Very convenient since we were tired from the flight. Nice, clean, roomy SUV, and (they) were always available if I had any questions. (The host) was very kind and professional.”
“I am so impressed with Turo! The prices were so much better than any of the car rental places. By reading the customer reviews we were able to feel confident in the car we chose to rent. We were also able to make arrangements for pickup and drop-off,” one customer wrote on Best Company.
To add to my Turo Car Rental review, I turned to blog sites and media outlets for more information. Magazines such as Travel + Leisure also left a favorable critique of Turo Car Rental. Flexible, accessible, and affordable, the author concluded that it proved indispensable for vacationing. They wrote:
“My experience using Turo was great and I would highly recommend it to anyone looking to circumvent the high prices at traditional car rental agencies.”
Before you book a quick road trip with Turo, I thought it best to go over some negative feedback I found online. Thankfully, there’s not much to discuss, but it will help paint the full picture for those unfamiliar with the brand. I’ll be sure to discuss the specifics in full in the next segment of my Turo Car Rental review.
Is Turo Car Rental Legit?
A few customers reported issues concerning damages, car malfunctions, and receiving reimbursement for the brand’s offered insurance.
Others reported frustrations with the company’s customer service and their assigned host. Given the amount of negative Turo Car Rental reviews, it’s definitely something to keep in mind before you download their app.
Is Turo Car Rental Worth It?
Planning a day trip based on public transportation and Uber availability is a headache and a half. Oftentimes, you have to rely on their schedules, which isn’t convenient if you need to be on time. If you’d rather be in control of the whens and wheres, Turo Car Rental lets customers be in charge of their own schedules.
Convenient and available in several cities, I can confidently recommend this service.
Turo Car Rental Promotions & Discounts
The brand offers loyalty bonuses for frequent travelers. Aside from this, I didn’t find any other promotions or discounts to include at the time of writing my Turo Car Rental review.
Where to Buy Turo Car Rental
In need of a ride? If so, you can head over to turo.com to sign up for their program. You can also download the brand’s app on the App Store or Google Play.
FAQ
Who owns Turo Car Rental?
Turo Car Rental is currently run by CEO Andre Haddad.
What is Turo Car Rental’s Privacy Policy?
According to the brand’s website, they “use, store, and process your personal information to provide and improve the Services and for security and safety purposes.”
What is Turo Car Rental’s Refund Policy?
To conclude my Turo Car Rental review, I thought it best to go over their refund policy. As previously mentioned, you must cancel your trip within 24 hours to prevent any additional fees.
This policy also extends to vehicles that do not meet expectations regarding cleanliness and functionality. Refund amounts will differ depending on the situation, which includes no-shows and cancellations outside of the one-day timeframe. To start this process, you must cancel through the app or contact the brand for any further questions.
How to Contact Turo Car Rental
For any questions unrelated to my Turo Car Rental review, you can contact the brand directly through:
- Phone: 1-415-965-4525
- Live chat online
- Direct messaging the brand through Twitter
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