Value City Furniture Review

About Value City Furniture

Value City Furniture Review

Buying a house is a huge investment, and furnishing it can be an additional cost and potential stressor, especially when you didn’t budget for it properly. Although you can’t control the price of housing, you can somewhat control how much you spend on the furniture to fill it. 

Value City Furniture offers stylish, high-quality furniture at affordable prices. Here, you’ll find everything from sectionals, sofas, and recliners to mattresses and bedding. 

The brand is popular, having been featured in PR Newswire, NBC, and Furniture Today. They also have a community of 122k followers on Instagram. There, you’ll gain inspiration on how to style your home while also being informed of the company’s new items. 

Do you have a strong desire to know which area rug you should buy based on your zodiac sign? You can find the answer on the brand’s Instagram account. 

Up ahead, this Value City Furniture review will go through the brand’s best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if they’re worth your money. 

Overview of Value City Furniture

Value City Furniture Review

Value City Furniture has been around for almost 75 years—and has been run within the family for all that time. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio.

As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. Its mission continues to be: “to provide a furniture destination you can rely on. For style. For quality. For value.” 

Today, Jonathan Schottenstein is the fourth-generation President and current owner of Value City Furniture. The company has evolved to include over 120 stores and 4000 employees across the US, and it’s not hard to see why they’re a fav amongst competitors. 

Before we take a look at the brand’s most popular items, this Value City Furniture review will quickly point out the key highlights: 


  • Wide variety of furniture for every area of your home
  • Affordable prices 
  • Lots of discounts and promotions 
  • Financing options are available 
  • Dedicated to diversity and inclusion in the workplace 
  • Personalization and customization options 
  • Loyalty program 
Value City Furniture Review

Value City Furniture is best known for its selection of reclining furniture, dining room sets, and mattresses. The brand is committed to providing customers with superior quality home furnishings at fair prices. In the next section of this Value City Furniture review, we’ll dive into the brand’s top-selling pieces for your home. 

Value City Reclining Furniture Review

Believe it or not, relaxation is essential to maintaining health. At the end of a long workday, sitting back and taking it easy for the remainder of the evening can be incredibly beneficial.

Value City reclining furniture aims to make your downtime even more soothing and comfortable. Let’s take a look at some of the brand’s best-selling reclining furniture. 

Value City Furniture Mario 6-Piece Dual-Power Reclining Sectional Review

Value City Furniture Mario 6-Piece Dual-Power Reclining Sectional Review
Value City Furniture Mario 6-Piece Dual-Power Reclining Sectional

If you host a variety of family events, game nights, and large crowds in general, then the Mario 6-Piece Dual-Power Reclining Sectional is the ideal sofa for your home.

This large couch measures 40” x 42” and can hold a capacity of 350 lbs per seat. Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. This Value City Furniture review believes it would be a cool and cozy piece in anyone’s man cave. 

The dual-power technology allows you to adjust the headrest and footrest to whichever position you desire. You’ll also find hidden charging ports to keep your tech alive and powered up. 

For $3,500, the Mario 6-Piece Dual-Power Reclining Sectional can be yours. At the time of this review, this sectional is on sale for $2,975

Value City Furniture Pasco Power Lift Recliner Review

Value City Furniture Pasco Power Lift Recliner Review
Value City Furniture Pasco Power Lift Recliner

Everyone needs a Pasco Power Lift Recliner in their life. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. 

This chair has a hardwood frame with a distressed light brown leather polyester exterior. The neutral color and materials would fit in nicely with a rustic or minimalist home decor. 

It has a wired remote attached to the seat so you can control the lift function, footrest, and back motion—almost as if you have a personal massage chair. For extra comfort, the recliner is equipped with ample padding and support. You can also store any items in the side pocket of the chair. 

The Pasco Power Lift Recliner measures 42” x 35” x 41” and can hold up to 300 lbs. Treat someone special in your life (including yourself) to this recliner for $1,200. At the time of this Value City review, you can get it on sale for $960

Value City Dining Room Review

Let’s head to the dining room where some of the best memories are made. Value City dining room furniture includes a range of dining tables, chairs, bar and counter stools, and plenty more. 

Having the space to accommodate your large family or friends comfortably is the name of the game with this company. 

This Value City Furniture review will check out a couple of the brand’s highly rated dining room products. 

Value City Furniture Posh Dining Table Set Review

Value City Furniture Posh Dining Table Set Review
Value City Furniture Posh Dining Table Set

Make daily meal times a regal affair with the Posh Dining Table Set. Your guests will be in awe of the glamorous ambiance this dining table set emits. 

This ensemble comes with one table which measures 80” x 44” x 30”, four dining chairs measuring 19” x 25” x 43”, and two host chairs measuring 22” x 25” x 38”. Both the table and chairs are crafted from poplar solids and MDF then finished in platinum. 

As an extravagant touch, there are tinted mirrors on the glass tabletop. Not ideal for the overly vain but a luxe feature nonetheless. 

You can get the Posh Dining Table Set for $2,950. At the time of this review, this set is on sale for $2,360.

Value City Furniture Artemis Marble Server Review

Value City Furniture Artemis Marble Server Review
Value City Furniture Artemis Marble Server

Marble adds a modern flair to any interior design. With the Artemis Marble Server, you can transform your drab dining room into an area of elegance where you can’t wait to entertain. 

The base of this server is made from solid hardwood while its top is constructed from real marble—meaning you’ll see unique stone variations. Measuring 33” x 66” x 18”, this item has three drawers for your flatware with the top one being felt-lined. 

The Artemis Marble Server is available in gray or white, and retails for $1,200. At the time of this review, you can snag it on sale for $1,080

Value City Mattress Review

Last but not least, we’ve arrived at the bedroom section of this Value City Furniture review. If you’re looking for some restful sleep, you’ll need the proper environment and furniture to make sure that happens. 

That being said, a Value City mattress comes in a diversity of choices to help you sleep soundly, without having an astronomically high price tag. Let’s take a peep at the brand’s top two mattresses. 

Value City Furniture Dream Plus Soft Mattress Review

Value City Furniture Dream Plus Soft Mattress Review
Value City Furniture Dream Plus Soft Mattress

The Dream Plus Soft Mattress is perfect for those who want to land on a cloud as they unwind for the night. It’s designed with a traditional and AirGel memory foam to help promote body temperature regulation. 

A support foam layer gives you support without sagging over time like most other mattresses tend to do. Another layer of foam adds a soft plushy feel that molds to your body’s shape for ultimate pain alleviation. 

Sounds like a dream? You can turn your dream into a reality as this mattress comes in twin to king sizes, and retails for $650 to $800. Note, a five-year warranty is included with this mattress. 

Value City Furniture Dream Relax Firm Mattress Review

Value City Furniture Dream Relax Firm Mattress Review
Value City Furniture Dream Relax Firm Mattress

If a soft mattress isn’t up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. 

This mattress is best for people who suffer from joint aches and pains. The memory foam with polyester fabric relieves pressure and has a cooling effect to keep you refreshed throughout the night. 

Prioritize your sleep health with a mattress that ranges from a twin to California king, and retails for $1,200 to $1,700. At the time of this review, you can get it on sale from $700 to $1,200. A ten-year warranty is included with your purchase. 

Who Is Value City Furniture For? 

Value City Furniture Review

Value City Furniture’s target demographic is adults who are looking for cost-efficient furniture for their homes or apartment. We’d say the brand leans more on the minimalist, modern side which makes its products great for those who want timeless, basic pieces that won’t go out of style quickly. 

The brand also offers loads of deals and discounts on its products, which make them accessible to a wide range of budgets. No need to drain your savings account to furnish your space. 

Value City Furniture Reviews: What Do Customers Think?

Value City Furniture Review

So, you’re thinking about stocking up at the brand for all your home’s needs. Before you make any final decisions, it’s best to keep reading this Value City Furniture review to find out what customers have to say about the company’s quality of products, customer service, and delivery.

We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. 

Out of 92 reviews and 7.3/10 stars on Slumber Search, one 5-star rater shares an anecdote: 

“When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move into an apartment. I chose Value City Furniture because they had styles I liked and were able to deliver quickly […]”

They continue: “I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.”

Another customer reviewer from Consumer Affairs speaks highly of the brand’s pleasant customer service. From 231 reviews and 3.8/5 stars, one happy customer wrote: 

“I was looking to purchase furniture for my Mom’s new space. My issue was needing to have it delivered in 1-week. I worked with Chris and she was extremely understanding. She worked diligently to find something nice, in store, that met all my requirements. I am extremely thankful and grateful.”

Fast delivery seems to be a theme for the brand. Another ecstatic client on Consumer Affairs commented: “Ordered a manual double theater seat online. They delivered it on time and did an excellent job of installing it where we wanted it. Seating is perfect for what we needed and high quality as well. Will buy from them in the future.” 

On Facebook, from 36 reviews, one satisfied reviewer says, “I just bought a chair and had the best service. My salesperson Trudy from the Naperville store was so knowledgeable about the product. Was very friendly and honest. I will definitely be shopping there again.”

What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. However, this could be a personal experience with certain employees and stores and isn’t necessarily a reflection of the brand as a whole. 

All in all, this Value City Furniture review came across an equal amount of positive feedback that contradicted the negative reviews. 

Is Value City Furniture Legit?

Value City Furniture Review

Yes! Value City Furniture is a legit company that has been in the industry for almost 75 years. The brand operates in-person at its various locations across the US as well as online. 

When it comes to shipping and delivery, we found a mixed bag of reviews. Some people say delivery took excessively long, while others report prompt arrival of their items. 

Is Value City Furniture Worth It?

Value City Furniture Review

If you’re in the market for quality furniture at a decent price, then Value City Furniture is worth your buy. This brand offers a wide range of contemporary furniture at affordable rates. You’ll also find lots of doorbusters and additional discounts for many of their items. 

Not only is the company great for people on a tight budget, but they’re also quite ethical. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. 

Along with the plethora of positive customer reviews, Value City Furniture gets our seal approval.

Value City Furniture Promotions & Discounts 

Value City Furniture Review

As the brand’s name suggests, you’ll find plenty of discounts from Value City Furniture. They have an entire section on their website dedicated to sale items. We suggest signing up for the brand’s newsletter for extra special offers and exclusive promotions. 

Where to Buy Value City Furniture

Value City Furniture Review

You can find a Value City Outlet or retailer scattered across the US. Visit the brand’s store locator feature on their website to find a local store nearby.

Not in the mood to shop in-store? No worries. You can also buy most of the company’s items directly through the brand’s website. 


Value City Furniture Review

Who owns Value City Furniture?

Value City Furniture’s parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. 

Does Value City Furniture ship internationally?

No, unfortunately, Value City Furniture only ships to local areas in the US. 

What is Value City Furniture’s Shipping Policy?

There are a few different options when it comes to receiving your order once it has been paid for. 

Below, we’ve outlined your options: 

  1. Delivery Service: the brand will deliver your furniture to your home and assemble it for you. The day before your scheduled delivery date, you’ll receive a phone call to confirm a 3 hour time window. If you have to reschedule, make sure to notify your local store through phone or email. 
  2. Manufacturer Parcel Shipping Service: items will be delivered to you for free using national and regional carriers like FedEx, UPS, and Ground Freight Expeditors. It can take up to 5 days to receive your order once it’s shipped. Tracking information will be provided via email. 
  3. Merchandise Pick-up Service: you can choose to pick up your order at a local retail store or distribution center. You will be notified when your order is ready for pick-up. Make sure to bring your receipt with you as you receive your order. 

What is Value City Furniture’s Return Policy?

Similar to the brand’s shipping policy, when it comes to returns or exchanges there are a few protocols which vary depending on how you received your order. Here’s the lowdown: 

  1. Merchandise Delivered by Store: you’ll receive a one-year in-home service for any items that may need repair. 
  2. Merchandise Received by Manufacturer Parcel Shipping Service: items must be returned to your local store to make a return. A 15% restocking fee will be taken from your refund amount. Items must be returned within 7 days of delivery. 
  3. Merchandise Picked up in Store: you must notify the store within 7 days if you received a defective item or wish to make a return. You’ll be charged a 15% restocking fee for returned merchandise. 

How to Contact Value City Furniture

You’ve made it to the end of this Value City Furniture review. We hope we’ve answered any questions and curiosities you may have about the brand. If not, feel free to get in touch with the brand themselves. Contact them via: 

  • Live chat 
  • Contact form 
  • Phone: (888) 751-8552

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