Horizon Treadmill Review

About Horizon Fitness

Horizon Fitness Review

Horizon Fitness is an exercise equipment company that specializes in treadmills, elliptical machines, stationary bikes, and rowers. Customers that use Horizon Fitness equipment come from all walks of life, including those in rehabilitation, professional athletes, or those looking to get in shape. 

With thousands of reviews found online about this company, Horizon Fitness has also gained attention of the press including Daily Beast, US Weekly, NBC News, and the Wirecutter

If you’re looking to get in shape, this exercise equipment company could be for you. Keep reading, as this Horizon treadmill review will take an in-depth look at the brand. We will look at their products, customer ratings, promotions, and more, to help you decide if their products are worth checking out. 

Overview of Horizon Fitness Treadmill

Horizon Fitness Review

Horizon Fitness was established all the way back in 1975 in Taichung, Taiwan. The company name wasn’t formally created yet, and it wasn’t truly affiliated with fitness at the time. It was under the name of Johnson Metals, and was founded by Mr. Peter Lo. Specializing in reselling scrap metal, he was in contact with a very important client, Ivanko Barbells, who he would offer his manufacturing services to. 

While it is not known how Johnson Metals shifted gears and turned into a renowned fitness company, we do know they rebranded in 1998. Headquartered in Taiwan, Horizon Fitness is under its parent company, Johnson Health Tech. The company states that their equipment is made out of high-quality materials, and are expertely maintained by their staff of skilled workers. 

Today, Horizon Fitness continues to grow as a business, as it has been featured in many news publications, as well as winning several awards. Some include the IPSO Award for their bikes in 2017, Best Buy by the Fitness Professor for their ellipticals in 2016, and the Plus X Award for their treadmills in 2016. 

Horizon Fitness Review

“At Horizon Fitness, we focus on what really matters in home exercise equipment — comfort, performance and value. Our thoughtful designs fit your body in a way that lets you move naturally,” via a statement from Horizon Fitness.

Before we get started with this Horizon treadmill review, let’s go over some initial pros and cons:


  • A selection of high-quality treadmills, ellipticals, indoor cycles, and rowers that feature Bluetooth connectivity
  • Horizon Fitness has various apps designed for any kind of workout such as Daily Burn, Aaptiv, and the Peloton App 
  • The company has a specialized training program that users can partake in called the Spirit 8 Workout that’s pre-programmed in select machines 
  • Convenient financing options, starting at 0% APR for monthly payment plans 
  • Free shipping on all-home cardio machines 


  • Limited customer reviews beyond the website
Horizon Fitness Review

If you’re on the journey to good health, Horizon Fitness has a wide collection of machine equipment depending on the way you like to exercise. If you’re a marathon runner, seek out their treadmills. If hiking steep hills on picturesque trails is your thing, opt for their ellipticals.

They also offer indoor cycles if you’d like to simulate the Tour de France race, and rowers if you like being on the water. Horizon Fitness also has other accessories related to fitness, such as mats, massagers, and downloadable apps

Aren’t sure of what to get? This Horizon treadmill review will cover all of their bestsellers to help you out.

Horizon Fitness Treadmills Review

Running is one of the most straightforward ways of getting your heart pumping and your body moving. Whether you’re just getting acquainted with your new exercise lifestyle, or have been training all your life, there are multiple Horizon treadmill models depending on how serious you are about running.

This Horizon treadmill review will highlight 3 of their most popular treadmills.

Horizon Fitness T101 Treadmill Review

Designed for people who just want to get started, the T101 Treadmill only provides the simplest of features that prepare you to run. This machine has Bluetooth connectivity, so you can listen to your pump-up tunes or exercise podcasts as you work out.

To charge, there is an integrated USB port and a device holder, so you avoid the sensation of having your phone bounce around in your pocket. Featuring quick shift speeds and inclinations with one-touch keys, you can easily adjust the speed that you’re running at.

Their built-in 2.5 CHP motor runs at a lower RPM to minimize noise and efficiency. With the T101 Treadmill, there’s no need to worry about the impact you’ll make with your feet, as its 55” 3- zone cushion deck supports runners, joggers, and walkers alike.

For easy storage, this Horizon treadmill has one-step hydraulic folding so you can quickly turn your exercise space back into your living room. The T101 Treadmill has won over four awards, including Fitness Professor’s Best Buy.

Get in shape with this award-winning model for $699, discounted from the original $999. You can also opt for the Horizon Fitness financing program for only $20 a month. 

Horizon Fitness T202 Treadmill Review

Once you’ve become familiar with the treadmill, it’s probably time to level-up. You can do so with the T202 Treadmill. For an extended training range, this machine features a longer running surface of 60”, and has a 3-zone cushioned deck for those minute sprints. If you want to push yourself even further, it has a 12 mph with a 12% incline to simulate foothills on your regular hiking trail. 

This treadmill also comes with Bluetooth speakers, a 2.75 CHP motor, a USB port, and a device holder. This means you can watch a treadmill workout video without the unnecessary background noise of your machine operating.

Easily stored with its one-step hydraulic fold, this Horizon Fitness treadmill costs just $799, reduced from the original $1299. For Horizon Fitness’ financing program, you can pay as little as $23 per month. 

Horizon Fitness Elite T5 Treadmill Review

For those ready for level 3, the Elite T5 Treadmill is built to be equally as serious as you are while running. Designed for high-intensity training, this machine has a running dimension of over 20” by 55”. With a drive motor that features 2.5 continuous-duty horsepower, this treadmill can accommodate the most intense of running sessions. 

Featuring built-in speakers, a tablet rack, fan, energy saver mode, and a hydraulic folding system, this high-tech treadmill will have you running the extra mile.

It also has in-reach resistance controls and a water bottle holder to keep you hydrated. An extended power incline ranges from 0-15% to maximize calorie burn. This Horizon Fitness equipment costs $1199, discounted from the original $1699. You can also pay $34 per month using their financing program.

Horizon Fitness 7.0 AT Treadmill Review

For those training to be Usain Bolt or Carl Lewis, the Horizon Fitness 7.0 AT Treadmill has all the features you need for your intense runs and sprints. Featuring a 15% incline with a powerful 3.0 CHP motor, this treadmill is ideal for interval training as it offers a 33% faster speed.

The deck is measured at 60” and cushioned for comfortable footfalls. Users can also easily keep pace with their favorite workout classes with the quick dial controls and interval keys.  It comes with a free Horizon fitness app with push data, a USB port, and a place to hold your phone so you can run alongside your trainer.

Integrated with Bluetooth speakers to stream your exercise playlist as you workout, you can run along to the beat. For a powerful workout, this treadmill costs $999, reduced from the original $1999. With their financing program, you can pay $28 per month. 

More Horizon Fitness Equipment

If running isn’t your cup of tea, you can opt for an elliptical and indoor cycle instead. Horizon Fitness has a range of these exercise machines, depending on how serious you take your workouts.

They currently have 4 elliptical models and 4 indoor cycle machines. This Horizon treadmill review will take a look at 4 of their fan favorites in the collections.

Horizon Ex-59 Elliptical Review

If bad weather conditions are preventing your daily trip to your favorite hiking trails, you can still work off those calories indoors with the Ex-59 Elliptical. This machine features a 14.3 Lb flywheel and an advanced pulley system for smooth consistent motion.

This machine has a tighter Q factor (distance between the pedals) to reduce stress on your hips and back. The elliptical boasts Bluetooth connectivity so you can exercise along to your favorite tunes.

You can set your device on their built-in device holder and charge with their USB port. Users can also change the resistance using their one-touch keys depending on the intensity of their workout. Its convenient setup takes less than 30 minutes.

This Horizon elliptical won the Fitness Professor’s Best Buy Award. With a bestselling machine like this, getting in shape is as accessible as ever. It’s priced at an affordable $699 (reduced from $999). You can also opt for Horizon Fitness’ financing program for just $20 a month. 

Horizon Fitness Evolve 3 Elliptical Review

If the elliptical is no stranger to you, try the Evolve 3 Elliptical out for size. This machine features a heavy 18 lb flywheel and an advanced pulley system to ensure your workouts are smooth and consistent. It also has a consistent six-star certified frame that maintains ideal body positioning to make things more comfortable and efficient. 

If you’re hungry to explore different places as you work out, this special elliptical has a pre-programmed Passport feature, so you can stay entertained and motivated by immersing yourself in exotic locations.

Simple to assemble with its one-step folding function and patented rear-folding design, and is compact enough to fit in your living space, it’s hard to say no to the Evolve 3 Elliptical.

This machine costs $1199, on sale from the original $1599. You can also opt to pay with the Horizon financing program for just $34 a month. 

Horizon Fitness GR3 Indoor Cycle Review

Bicycling is another great way to exercise. However, not all weather conditions can permit a great afternoon riding on your bicycle. The GR3 Indoor Cycle is the perfect solution for those that want the cycling experience without having to go outside.

This machine provides a micro-adjustable tension control knob that provides a smooth resistance change as you would riding a real bicycle. The cycling machine has three position handlebars that feature an integrated heart rate monitor to help you keep track of how hard your workout sessions are.

This indoor bicycle has a built-in LCD console, which offers real-time feedback on your exercise routine with a variety of other workout programs. It also includes a unique, glow ride lighting system that provides riders through 3 various phases of riding to simulate the real thing.

The GR3 Indoor Cycle costs $499, on sale from the original 899. However, you could opt for their financing program of over $14 a month. 

Horizon Fitness Comfort R Recumbent Bike Review

Recumbent bicycles are not only good for your back, they are also quite effective in exercise. For a unique way of working out, try out this Horizon Fitness bike. This machine has a fully adjustable saddle and ergonomic grips to get a workout position that’s comfortable and fitted to your body. 

Featuring built-in speakers, an energy saver mode feature, a reading rack, and a water bottle holder, it makes indoor cycling a lot more comfortable and fun than the real thing. This bike has over 12 different programs including fat burn, distance, and training intervals. 

For a machine with a compact in design, the Comfort R Recumbent Bike costs $779 (discounted from $999). You can also pay in monthly installments of $22 with their financing program, which includes a home use warranty

Horizon Fitness Reviews: What Do Customers Think?

Horizon Fitness Review

Overall, customers seem to like Horizon workout equipment. On their website, Horizon states that they have an average customer rating of 4.5/5 stars. There are many Horizon Fitness reviews listed on their page.

For their treadmills, customers noted that the machine works well with their provided exercise apps, which resulted in an efficient workout. People also loved the customizable features of their machines such as monitoring speed and incline, which helped them reach their exercise goals. 

“What I love about this treadmill is that you can quickly turn two dials to adjust the speed and incline. When they say that you can use it with fitness apps such as Peloton, that’s what they mean–those apps don’t control your speed, they tell you to do it,” one customer wrote for the 7.8 AT Studio Treadmill on their website. 

This Horizon treadmill review hasn’t come across many outsider customer reviews. On Treadmill reviews, the brand is rated with 9.2/10. On Trustpilot, Horizon Fitness has 2/5 stars, although this is from only 30 reviews. Most buyers described the prices as affordable, and the machines were easy to set up. 

In terms of Horizon customer service reviews, there were red flags in regards to poor customer service, delayed delivery times, and broken machine parts on Trustpilot. 

“I opened the box and multiple parts were cracked. I was able to assemble it, but I emailed them about the parts. The damage must have been done to a huge drop during shipment. I reached out numerous times via telephone, emails and online chat…to NO AVAIL,” one Trustpilot reviewer wrote. 

Is Horizon Fitness Worth It?

Horizon Fitness Review

Our Horizon treadmill review recommends this exercise equipment. For affordable prices, you can get high-tech treadmills, ellipticals, indoor cycles, and rowers that all vary due to the intensity of the workout.

Most of their machines come with Bluetooth connectivity, which is a great asset to have if you regularly workout with exercise videos or podcasts. They also have a wide range of exercise apps that are compatible with select models in order to achieve an efficient workout. 

While there are limited customer reviews outside of their main website, Horizon Fitness has won several notable awards for their exercise machines. The majority of customer reviews we found are possible, so we say go for it!

Horizon Fitness Promotions & Discounts 

Horizon Fitness Review

This Horizon treadmill review found that customers can save some money on select fitness apps. For the Studio app, Horizon customers get 20% off for 12 months. For the Aaptiv app, you can get 30% off for 12 months.

They also have a deals category where select models have a discounted price.

Where to Buy Horizon Fitness Equipment

Horizon Fitness Review

Customers can buy this exercise equipment by visiting, Dick’s Sporting Goods, or The Treadmill Factory. Canadian buyers can shop through


Where is Horizon Fitness located? 

Horizon Fitness headquarters are located in Taichung, Taiwan. They have locations all around the world. 

Who manufactures Horizon treadmills? 

According to their ‘our story’ webpage, Horizon Fitness products are manufactured by Johnson Health Tech- the parent company of the brand.  

Is Horizon T101 good for running?

Yes, the Horizon T101 is designed for people who are just getting started for running. 

How long does Horizon Fitness take to ship?

Horizon Fitness ships within the US and Canada. According to their shipping policy, all products ship directly from their warehouse facility. Shipping time varies by product. All of their items usually have shipping and delivery information within their product description.

The company states that it usually takes 1-3 business days for orders to leave the Horizon Fitness outlet. From there, transit time usually takes up to 10 business days.

Horizon Fitness provides free shipping on all home cardio equipment. They also have room of choice delivery and white glove delivery. 

What is the Horizon Fitness Return Policy?

Horizon Fitness has a warranty policy that is automatically placed when a customer purchases one of their products. Customers can also purchase a warranty boost if they would like longer coverage.

You can find a full list of their different warranty options and prices on their website. For returns, customers have until 30 days of receipt to return their unused and new condition items for a full refund. Items may be subject to a restocking fee.

Horizon Fitness encourages its customers to contact their support team for additional information on how to initiate a return. 

How to Contact Horizon Fitness

If you have inquiries beyond this Horizon treadmill review, you can contact the company through:

  • Filling out a message form on their website
  • Shipping support number: 844-961-0329 
  • Email: [email protected] 
  • Warranty-covered parts and tech support: 800-244-4192 

Add to your home gym setup with these popular exercise equipment brands:

Onnit kettlebells

Crossrope jump ropes

P.volve workout kits

Ask the community or leave a comment

Ask a Question
Don’t Buy Horizon Fitness Products
Asked by Keith Ropchock (1 year ago) Reply

My new elliptical stopped working after 6 weeks and light usage. Customer service doesn’t accept calls and so far has not responded to emails after 12 business days. It’s impossible to reach a person. Buyer be ware!

Don’t buy they steal credit info
Asked by Mel (1 year ago) Reply

Don’t buy from this company they opened multiple credit card accounts in my name charged me for two treadmills and I never received my treadmill! You can not reach anyone in customer service. Tried the trucking company for two days finally got someone on the phone and they wouldn’t schedule delivery even though the tracking says its at destination.

Trouble getting in touch with someone
Answered by Olga (1 year ago) Reply

We bought a treadmill a little while ago and now in need for the part to be replaced. The problem is that it’s impossible to get in touch with them! Any suggestions? Thank you.

horizon fitness
Asked by Dianne Stiers (1 year ago) Reply

I ordered a treadmill online 2/8/21. The treadmill supposedly arrived in Fife, WA the next day! Red flag number 1. When EFW (the shipping company) didn’t deliver on the 25th as scheduled, I tried calling, emailing, texting & online chat. No response. Red flag number 2. I then looked online for customer reviews: I should have done this sooner. They were terrible and I began to suspect I was being scammed, so I canceled the order & requested an immediate refund. They emailed me that it would take 6-8 weeks. I said that since I never took delivery, their refund policy didn’t apply & if they could “ship” it & charge me in one day they could refund me in one day. They are refusing. I suspect, as one other customer I read about did, that they are shipping returned treadmills that need repair & EFW is being paid by them to scam customers until they receive a treadmill to deliver. One customer waited 2 months. This is a very unethical company.

Answered by Adam (1 year ago) Reply

We are currently going through the same issue now. Can’t get a response and our treadmill was shipped to Fife, WA next day also. Its been 8 business days and nothing. Not sure what to do. We saved up and bought a nice treadmill for over $1000.00.
Please help!

Do not buy from this company!
Asked by Kelly Bishop (1 year ago) Reply

I purchased a brand new T101 treadmill in November and it stopped working in February. Customer service is basically non-existent. After 5 emails, multiple phone calls and chats, they said the console part I needed was on backorder. It will be the end of April if we even get the part. Horrible, unprofessional. Already filed with the BBB.

Asked by James Petrillo (1 year ago) Reply

worst and i mean worst customer service I have ever seen for any company. No follow up, and it’s impossible to get a hold of anyone. Excuses you get on the phone is lack of staff. well, don’t sell the treadmill in the first place if you can’t handle the service which is the most important

Horizon treadmill is fine; customer service is ... lacking
Asked by Sarah (1 year ago) Reply

I purchased a treadmill directly from Horizon in January 2021. The treadmill is fine: easy to assemble, runs well, etc. The customer service has been really pretty dreadful. The company forgot to charge me sales tax for my online order – so now, nearly six months later, they’ve emailed me demanding payment with no apology for their error (found due to an internal audit). When I suggested that this was problematic because they’d made the error and then failed to notice, and that it might be appropriate customer service to at a minimum admit their mistake and offer an apology before demanding money from me, I was met with a “we all need to do our part, your part is paying this bill” email response from them. Really, they should pay the sales tax they failed to collect – it’s what a grown-up would do.

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