In partnership with HOROW
Table of Contents
About the HOROW T38P Smart Toilet
A bathroom shouldn’t feel like extra work, but a lot of them do. Low seats, weak flushes, and things that never feel clean reasonably. You get used to it, but it’s annoying in the same way a squeaky door is annoying. It’s small, until it isn’t.
HOROW got into this line of work after someone on their team walked into a rehab center restroom and saw people dealing with setups that really weren’t helping them. That stuck with them. So, they started making bathroom gear that tries to fix the fundamental issues people shouldn’t have to deal with.
They’ve built a following by keeping things pretty simple. Good support. Products that feel familiar right away. Prices that don’t make you wonder if you’re buying plumbing or a luxury handbag.
The T38P is the one people keep asking about. Taller seat, cleaner wash, fewer splash issues. On paper, it is a significant upgrade.
But paper doesn’t tell the whole story. So we’re going through it piece by piece to see what actually checks out.
Highlights
- Horow positions itself as a bathroom brand focused on solving the routine issues people encounter, particularly those related to cleanliness, comfort, and ease of use.
- The T38P centers its design on hygiene, using a foam barrier, a self-cleaning nozzle, UV sanitation, and separate water paths so the wash water never mixes with the flush system.
- The ADA-height seat provides a higher sitting position, which helps seniors, individuals with mobility challenges, and users who struggle with low toilets.
- The flush system uses a 100W motor and controlled channeling to clear waste in one go, reducing the chance of clogs or repeat flushes.
- The dual-flush setup helps reduce water usage throughout daily use, especially in multi-person households.
- The bidet functions significantly reduce toilet paper use, often by a large margin, which helps both with cleanliness and long-term costs.
- The built-in tank maintains stable performance in homes with inconsistent or low water pressure.
- Everyday comfort features include a warm seat with adjustable levels, a warm air dryer, and a night light for easier use at night.
- Installation fits a standard 12-inch rough-in without requiring unusual modifications.
- The brand currently runs seasonal promotions, including a 20% off sitewide discount during Black Friday and Cyber Monday, which reduces the overall cost of the T38P.
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HOROW T38P Smart Toilet Review
The T38P has a long list of features on paper, but the real question is how it holds up once it’s installed and used every day. This section breaks down what it actually does, what you gain from it, and how the price fits into the picture.
Unique Features
Hygiene Tools
The T38P puts most of its effort into keeping the bowl and the air around it cleaner. The foam layer is the standout. It forms a barrier the moment you sit down, which cuts splash, traps odor, and keeps things contained when the lid closes for the flush. The nozzle handles its own cleaning cycle before and after use, and a UV light is integrated inside the housing to prevent buildup. The nozzle tip comes off when you want a deeper clean. The wash water uses its own path, separate from the flush system, so you aren’t dealing with recycled water.
Wash System
The curved nozzle reaches areas that straight nozzles sometimes miss. It features modes that range from gentle to stronger pressure, along with a front-and-back sweep for added coverage. Temperature, pressure, and spray position can be adjusted the way you’d set a shower. These controls stay simple enough that different people in the same home can find settings that work for them.
Comfort Features
The toilet handles the lid for you. It opens when you walk up and closes when you step away. There’s also a foot sensor for those who prefer not to touch anything. The seat sits at ADA height, which helps anyone who struggles with low fixtures. The seat’s heat level can be adjusted, and the dryer utilises warm air instead of paper. A small night light helps you find the toilet in the dark without turning the whole bathroom bright.
Flush Performance
The flush uses a motor and a shaped channel that pushes waste out in one pass. It’s rated at the top of the MaP 1000g, which measures how much it can move in one flush. The toilet determines which of the two flush volumes to use based on how long someone sits, helping keep water use lower throughout the day.
Installation and Power Backup
The T38P fits a standard 12-inch rough-in so that most homes won’t require a special setup. The built-in tank helps in areas where water pressure is unstable. There’s also an optional battery pack for homes that lose power often, so the toilet can still flush during an outage.
Benefits
People don’t buy a toilet because of a long feature list. They buy it because they want their daily routine to feel easier, cleaner, and less annoying. Here’s what the T38P actually improves for real users.
Hygiene Gains
A cleaner bowl and fewer splashes reduce the need for quick wipe-downs that people often end up doing after each use. The bathroom smells better because the foam layer keeps odor contained instead of drifting around the room. The nozzle cleaning itself means fewer scrubbing sessions and less worry about hidden buildup. The separate water path also gives people more confidence about using the wash functions, especially in shared homes.
Everyday Ease
The higher seat helps anyone who has trouble bending, standing, or balancing. Hands-free lid movement keeps the routine cleaner and allows users who don’t want to touch shared surfaces. The warm seat and dryer alleviate the discomfort of cold mornings and provide gentle care for users who require more sensitive support than paper can offer. Families with kids, seniors, or multiple adults often notice a smoother routine overall.
Stronger Flush Reliability
A flush that clears everything on the first try removes a stress point that many homes deal with. No extra flushes. Fewer clogs. Guests don’t worry about using it, and families don’t argue about who “left something behind.” The toilet uses only the water needed, adding quiet, steady savings without changing how anyone uses it.
Lower Water and Paper Use
Cutting back on paper means fewer clogs, fewer restocks, and fewer irritation issues for people with sensitive skin. The reduced water use adds up over time, especially in households that undergo multiple daily flushes. People who switch often mention they don’t run through toilet rolls as fast, which adds convenience as much as it adds savings.
Works Better for More Households
Homes with uneven water pressure enjoy a more consistent experience because the built-in tank maintains a strong flush. The standard rough-in size makes installation straightforward in most bathrooms. If power outages are common in the area, the optional battery pack keeps the toilet operational until power is restored.
Price
The T38P sits at $1,299 before any seasonal discounts. During events like Black Friday or Cyber Monday, prices usually drop, and buyers often see discounts of around 20%.
The box includes the toilet itself, the built-in tank, the remote, the necessary hardware for a standard 12-inch rough-in installation, and the detachable nozzle tip. Everything required for basic operation is included, so you don’t need extra parts just to get it running.
There are two add-ons that some users pick up. The blackout flush feature only works if you buy the small battery pack. The foam layer uses refill bottles, so households that want splash and odour control will eventually need to purchase new bottles. Both extras are inexpensive, but they’re still part of the overall cost.
HOROW T38P Smart Toilet Review: What Do Customers Think?
The T38P receives a rating of 4.87 out of 5, based on 62 reviews, with a consistently strong tone from buyers. Most of the feedback points to two key aspects: the toilet functions as expected, and the company responds promptly when someone needs assistance.
A lot of reviews talk about the support team. People mention getting quick replies and honest answers, rather than being pushed around. One buyer even said they reached out at odd hours and still received a fast response.
“They would always respond within 24 hours if not less. They’re always so helpful and informative.”
The installation experience is often brought up. Some buyers did the work themselves with a bit of patience, while others hired plumbers to handle it. Either way, the comments suggest that it is straightforward.
“Plumber didn’t say it was difficult to install. Beautiful product in person and quick delivery.”
Daily use is where people experience the most significant improvement. Several mention the seat warmth, dryer, and general comfort as things they didn’t expect to appreciate as much as they do now.
“Surprisingly comfortable with a heated seat as well as an air heated dryer.”
There’s also a steady theme around how clean the toilet feels once installed. Users note that the bowl stays cleaner, the wash system works smoothly, and the overall look fits well in modern bathrooms.
“It looks sleek, works flawlessly, and feels like a luxury upgrade for the bathroom.”
A few buyers mention encountering small challenges during installation, but they also report that the toilet performed well once everything was in place. Even the detailed review that described leveling and flange work ended with a positive note:
“Over all we are very happy with this toilet… powerful and not too loud for us.”
Is HOROW Legit?
Yes, HOROW is legitimate. They operate as a fully functional brand with dedicated customer support, a clear warranty policy, and products that meet standard plumbing specs (12-inch rough-in, ADA height, etc.). The fact that they provide accessories, such as a battery pack, and offer bundles indicates a comprehensive ecosystem rather than a one-off product.
Is the HOROW T38P Smart Toilet Worth It?
Yes, the HOROW T38P is a smart upgrade for anyone serious about a cleaner, easier bathroom routine. It combines real hygiene gains (foam barrier, self-cleaning and UV-treated nozzle, separate water paths) with everyday comfort (ADA-height seat, warm seat and dryer, night light, hands-free lid and flush) in a way that actually changes how the toilet feels to use, not just how it looks on a page.
At $ 1,299 before discounts, it sits in the mid-premium bracket, but the package is strong: it features powerful flushes with top MAP performance, lower water use through dual flush, significant cuts in toilet paper use, and hardware that works in typical 12-inch rough-in homes, even with uneven water pressure.
Add the option for blackout flushing with the battery pack, along with clear evidence of solid support from the brand, and the T38P emerges as a high-value choice for households willing to invest once and live with it for the long term.
HOROW Discounts and Promotions
Horow runs several deals that make the T38P and their other fixtures easier to afford, especially during significant sale periods. The current promotions include direct discounts, bundle savings, and a program specifically designed for trade professionals. Here’s a clear breakdown of what’s available.
Black Friday and Cyber Monday Sale
Shoppers get 20% off sitewide when buying through the official website. The code displayed across the site is BF2025, and it applies to the T38P, along with everything else in their catalogue.
Bundle Deals
Horow offers “buy more, save more” bundles that take up to $800 off when combining multiple items. Most bundles require at least three products and offer 25% off the complete set. This includes toilets, tubs, shower doors, sinks, and more, which helps people renovating an entire bathroom cut down the total cost.
Mix-and-Match Sets
Beyond preset bundles, customers can build their own combinations. Adding three qualifying items automatically reduces the total, and the T38P can be included in these sets. This is useful for buyers upgrading more than one fixture at the same time.
HOROW PRO Program
There’s a dedicated tier for contractors and designers. Members receive special pricing, expedited support, and exclusive early access to deals. It’s aimed at trade users who buy multiple units across projects.
Direct Store Benefits
Buying from Horow’s official website includes a two-year warranty, free U.S. shipping, and a 30-day return window. These perks come standard and don’t require any codes or promotions.
Where Can I Buy a HOROW T38P Smart Toilet?
The T38P is sold through Horow’s official website, which is the most reliable place to purchase it. The site provides full product details, current discounts, bundle options, and accessories that pair with it, such as the battery pack and foam refills. Buying directly also comes with free U.S. shipping, a two-year warranty, and a 30-day return window, which is limited to the brand’s own storefront.
FAQs
What’s the return policy?
Horow accepts returns within 30 days of delivery, provided the toilet has not been installed and remains in its original packaging. If the issue is a product defect, Horow covers the return shipping cost.
Does the T38P come with a warranty?
Yes. Buying directly from Horow’s website includes a two-year warranty that covers parts and support.
Does it help reduce toilet paper use?
Yes. Households that switch to the bidet functions usually see a significant drop in paper use, which helps with both comfort and long-term supply costs.
How do I contact Horow for help?
Support is available by email at [email protected] or by phone at +1 209-200-8033 from 9:00 AM to 8:00 PM EDT, Monday through Friday.
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