Nurx Review

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About Nurx 

Nurx Review

Nurx is an online telehealth website known for discretion, ease of use, and affordability. Their medications range from birth control, migraine treatment, herpes treatment, HIV testing, and more.

With a sizable following of over 70k on Instagram, Nurx has been featured in numerous publications such as Forbes, Bloomberg, The New York Times, and Fortune

If you’re curious about what this company has to offer, keep reading this Nurx review. We’ll highlight their services, customer ratings, promotions, and more, to help you decide if this telehealth company is worth the buy.

Overview of Nurx 

Nurx Review

The topic of birth control and sexual wellness is always behind closed doors. Founders Hans Gangeskar and Dr. Edvard Engesæth wanted to make birth control more accessible and disable the stigma. It was then that Nurx was established as a business in 2015. 

The founders emailed clinical professionals from all across the country, such as those in the University of California and San Francisco, for their support. Hans and Edvard were taken aback by the response they received, as multiple sources offered their advice and encouragement.

Today, Nurx has a team of certified board members and medical advisors with extensive experience in the healthcare industry.

“Nurx is built to deliver on the three things everyone needs from their healthcare. Choice, so you can make positive decisions about your own body. Control, so you can plan ahead and look after yourself without complication. And freedom, so your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else.”

Nurx Review

If you need a brief synopsis of what to look out for, this Nurx review will provide a list of pros on cons for this company. 


  • Multiple services to choose from ranging from sexual wellness to migraine treatments 
  • Affordable, convenient, and accessible healthcare
  • The Nurx subscription involves an easy three-step process
  • Everything is done online in a discreet, non-embarrassing method
  • Customers can still access their services if they don’t have insurance
  • Free shipping


  • Only available in the US
Nurx Review

Nurx has a wide range of services related to sexual health and general wellness. This includes Nurx birth control, migraine treatment, STI testing, genital herpes treatment, oral herpes treatment, emergency contraception, HIV prep, and HPV screening. 

In order to get started, customers must select their chosen medication. If you are unsure of what to get, you can consult Nurx’s medical team. It is worth noting that most services require you to pay a consultation fee of $15.

From there, users are to fill out their personal details and their insurance info. Even without coverage, you can still access Nurx’s services. There are varied prices for each medication type depending on whether or not you have insurance. 

After filling out your information, a Nurx provider in your state will review your request and prescribe your medication. They will ship the medication at no cost with discreet packaging.

This Nurx review will provide you with all the details for their most popular services.

Nurx Birth Control Review

Nurx Review

The topic of birth control shouldn’t be considered a taboo subject. For those looking for an accessible service that provides you with what you need, the Nurx Birth Control service offers 4 methods including pills, shots, rings, and patches.

Nurx provides more than 100 brands to choose from, ensuring you get a medication that’s right for your body. Various types of birth control can also prevent acne, reduce symptoms of PMS, and make periods more regular with a lighter flow.

If you hate the idea of swallowing pills, you can opt for a patch. Their birth control patches are worn like a bandage for an easy and hassle-free option

For a 3-month supply without insurance, Nirx Birth Control costs $15/month. If you have insurance, you may not have to pay. With copay, Nurx will authorize a $30 amount at checkout. 

Nurx Migraine Treatment Review

Nurx Review

Migraines got you down? The Migraine Treatment is here to save the day. This specialized, one-year plan is designed by a neurologist and headache specialist. It includes an online evaluation, prescribed medication, a headache tracker, and scheduled check-ins with the Nurx medical team. 

To begin, customers must download the Nurx app or visit their website to fill out a comprehensive quiz, detailing their headache and health history. They are also to upload videos performing simple motions.

A trained professional will review your results and follow up with any questions. Moving forward, they will assign you with a customized Migraine Treatment plan for acute symptom relief, daily prevention, nausea relief, or all three.

Patients are asked to track the frequency and severity of their headaches with the headache tracker on the app or on the website. A Nurx medical provider will check in about 6 weeks after treatment begins and again at 6 months, to determine if any adjustments are necessary.

Medications that Nurx delivers include Triptans, anticonvulsants, and more. Specialists may prescribe treatments outside of what Nurx delivers such as gepants and monoclonal antibodies. The Migraine Treatment plan varies from the severity of the headaches.

All of their plans span a duration of three months with a one-month supply costing an additional $5 per month for extra processing. This Nurx review will outline their three plans for you:

1. For occasional migraines

  • What they offer: triptans for pain relief (+ nausea medication if needed)
  • Price with insurance: $0 plus copay 
  • Price without insurance: $25-$40/month 

2. For frequent migraines

  • What they offer: daily migraine prevention + triptans (+ nausea medication if needed)
  • Price with insurance: $0 plus copay
  • Price without insurance: $55-$70/month

3. For tension migraines

  • What they offer: daily tension headache prevention
  • Price with insurance: $0 plus copay
  • Price with insurance $30/month

Nurx STI Testing Review

Nurx Review

There’s nothing to be embarrassed about if you require an STI test. After all, it’s better to be safe than sorry. The STI Testing makes the process painless and entirely discreet. They offer three STI Home Kit Tests for you to choose from. This Nurx review will provide what each kit includes down below. 

1. Healthy Woman Kit

  • Looks for infections that are most likely to affect the female body, including other often overlooked areas that can impact fertility
  • Tests HIV, chlamydia, gonorrhea, syphilis, and trichomoniasis 
  • Includes vaginal swab, throat swab, and a blood spot card 
  • Costs $190 for those without insurance plus a $15 consultation fee 

2. Full Control Kit 

  • Suitable for anybody (male or female) who hasn’t been tested before or for more than 1 year
  • Tests HIV, chlamydia, gonorrhea, syphilis, and Hepatitis C
  • Includes urine test, throat swab, rectal swab, and blood swab card 
  • Costs $220 for those without insurance plus a $15 consultation fee 

3. Basics Covered Kit 

  • Limited set of tests for people who have a comprehensive testing history within the past year and want a check-up
  • Tests for HIV, chlamydia, gonorrhea, and syphilis
  • Includes urine test and blood spot card 
  • Costs $150 for those without insurance plus a $15 consultation fee 

For those with insurance, all tests cost $75, charge shipping fees for both ways, and have an added $15 fee in regards to the medical consultation. Customers can find more details about the STI Testing plan regarding results, their partner lab, and other related questions by visiting the Nurx website. 

Nurx Genital Herpes Treatment Review

Nurx Review

The great thing about Nurx is that you can access their services from the privacy of your own home. For those feeling antsy about their medical condition, which in this case is genital herpes, the Genital Herpes Treatment is 100% discreet and easy to get a hold of.

This treatment consists of one antiviral pill (valacyclovir, also known by the brand name Valtrex). It reduces the chance of passing the condition onto your partner, as well as decreases symptoms associated with the disease.

You can take valacyclovir when you feel an outbreak coming on to lessen symptoms, or take a dose every day for prevention. Valacyclovir is safe and effective, plus side effects are rare.

This Nurx review provides two options for genital herpes treatment. Each one includes a medical consultation fee of $15. This consultation includes unlimited messaging with Nurx’s medical team for 1 year and is for people with or without insurance

1. Valacyclovir for Outbreaks

  • Price with insurance: $0 + applicable co-pays or deductible
  • Price without insurance: $45 for a 3-month supply

2. Valacyclovir for Daily Prevention

  • Price with insurance: $0 + applicable co-pays or deductible
  • Price without insurance: $75 for a 3-month supply

Nurx Oral Herpes Treatment Review

Nurx Review

Cold sores painful, and they’re definitely not attractive. The Oral Herpes Treatment helps combat symptoms of this condition through the antiviral medication, Valacyclovir. Not only is this pill safe and effective, but it will also reduce the chances of you passing it along to your partner.

If you experience both types of herpes, oral and genital, Nurx can write you a single prescription for Valacyclovir to help treat them both. There are two different plans for the Oral Herpes Treatment, each with a medical consultation fee of $15 (available with or without insurance).

1. Valacyclovir for Outbreaks

  • Price with insurance: $0 + applicable co-pays or deductible
  • Price without insurance: $45 for a 3-month supply

2. Valacyclovir for Daily Prevention

  • Price with insurance: $0 + applicable co-pays or deductible
  • Price without insurance: $75 for a 3-month supply

Nurx Emergency Contraception Review

Nurx Review

The Emergency Contraception plan is ideal for those who need their prescriptions immediately. There are currently two ways that customers can get a hold of their emergency contraceptives. Nurx’s pharmacies will either send you Plan B or Ella to your doorstep.

According to Nurx: “Ella is prescription-only and works up to 5 days after sex. Plan B and generic versions are available without a prescription and work for up to 3 days after sex.”

If you’re especially in a hurry, a Nurx provider can call in a request to your local pharmacy for you to pick up. The company actually recommends buying over-the-counter contraceptives at your local pharmacy, as it is cheaper than having their medical team provide a prescription for you.

On the other hand, if you are more comfortable having Nurx prescribe the medication to you, this Emergency Contraception service is always available. You can find a comprehensive list of details on how each emergency contraceptive works on their website.

Moving forward, this Nurx review will provide the pricing details for their two main contraceptives down below. 

1. New Day (also known as Plan B)

  • Price with insurance: $0/pill plus $15 for medical consultation 
  • Price without insurance: $20/pill 

2. Ella

  • Price with insurance: $0/pill plus $15 for medical consultation
  • Price without insurance: $45/pill 

Nurx HIV Prep Review

Nurx Review

HIV Prep is considered one of their more accessible services on their website. According to the company, 99% of patients pay $0 for the medication. Their dedicated team of experts makes this service convenient and affordable.

Within this plan, users get Descovy and Truvada daily pills, which are proven to be 99% effective in preventing HIV. It is not suitable for individuals who have HIV.

The HIV Prep plan starts with users undergoing a lab test to confirm negative testing for the condition, and that their kidneys are healthy. Patients must redo these tests every 3 months after beginning the plan. You can either opt to do at home testing, or visit a local lab at Labcorp or Quest. 

For those paying with insurance, the HIV Prep costs $35. This covers the cost of the PrEP lab test kit. For those without insurance, the plan costs $199 for comprehensive testing, “which includes all of the necessary tests to get on PrEP + extra testing for additional sexually transmitted infections (STIs); or $129 for basic testing which includes all of the testing necessary.” 

You can find a full list of details on the HIV Prep, including insurance and how to conduct at-home testing, on the Nurx website. 

Nurx HPV Screening Review

Nurx Review

According to Nurx, “about 75% to 80% of sexually active adults are estimated to have had an HPV infection at some point in their lives.” High-risk HPV strains are also responsible for about 70% of cases of cervical cancer.

With numbers as concerning as this, there should absolutely be no stigma in getting yourself checked out. With that being said, the HPV Screening is a convenient and easy-to-use service to see if you’re in the clear.

Their home screening set includes a test kit, lab tests and results, free delivery, and prepaid return. By answering a few simple questions, this kit is then delivered in discreet packaging to deter onlookers. The test just consists of a single quick and painless swab with no appointment necessary. 

Suggested for women 25-29 and individuals ages 30-65, the HPV Screening costs $49 for those with insurance (not including the $15 medical consultation fee). Without insurance, screening costs $79.

You can find an extensive list of details about results, how the test works, and other information on the website. 

Nurx Reviews: What Do Customers Think?

Nurx Review

This Nurx Review found that customers generally like their services. On their website, they have an average of 4.9/5 stars with over 16000 reviews. Most customers have noted that their services are affordable and easy to navigate. Others have commented that the quality of their customer service is great, and the delivery times were fast. 

“Nurx was super fast. The process was simple and took me all of 5 minutes to complete the on boarding. They got me the best birth control for me and didn’t charge me anything with insurance! I will stick with them for sure!” one reviewer wrote on the Nurx website. 

There are also glowing reviews on some Nurx Reddit threads. For those with insurance, most customers have said that their service is convenient since they don’t have to pay for anything. Others have also said that shipping is fast and the brand offered responsive customer service. 

Nurx Review

This Nurx review also found some notable customer complaints. On the Better Business Bureau, they are graded with a B- with several 1-star Nurx reviews. Most have noted terrible experiences with their customer service, saying that it took too long to issue a response. There were also issues with medical advice and confusion on insurance coverage with certain services like birth control. 

“Nurx reps and even VP continually lie about medications and have caused me thousands in bills trying to fix the damage done by incorrect medical advice. Please do NOT use this app,” one BBB reviewer wrote. 

Is Nurx Worth It?

Nurx Review

This Nurx review readily recommends this telehealth service to anyone looking for affordable and easy-to-get medication. Because this company operates solely online, they are wildly accessible to anyone who has a computer or mobile device.

One of the main advantages of using Nurx is that everything is done discreetly, so there’s no need to feel embarrassed walking into a clinic or pharmacy. The process takes away the need to wait in line at the clinic or your local pharmacy, which is always a plus.

Nurx is also accessible to those with or without healthcare, so you can get your medications or tests without that added barrier. While there are some negative reviews, the numerous positive customer experiences on their webpage outweigh them.

Skip the line and save the embarrassment by checking out Nurx and seeing what they have to offer. 

Nurx Promotions & Discounts 

Nurx Review

There doesn’t seem to be a Nurx refer a friend program. Additionally, we haven’t come across a Nurx coupon or promotion, but keep checking their social media for updates.

Where to Buy Nurx

Nurx Review

Customers can access health services exclusively at 


Who owns Nurx? 

The company is owned by Nurx founder Hans Gangeskar with the help of co-founder, Dr. Edvard Engesæth.

Where is Nurx located? 

According to Nurx CrunchBase, Nurx headquarters are located in San Francisco, California. 

Is Nurx safe? 

According to their website, drugs prescribed and sent through Nurx are prescribed using the same rules and medical standards as your family physician.

Is Nurx secure?

According to “your information is transmitted to us using industry-standard encryption and stored in encrypted form on our servers according to strict federal standards, including HIPAA.”

How does Nurx work? 

Users must select the medication they wish to use or get guidance from Nurx’s medical team. After filling in some info in regards to personal health and insurance using their Nurx login account, a Nurx provider will assess your request and write a prescription. From there, the company will send the medication directly to you. 

What pharmacy does Nurx use? 

This Nurx review hasn’t found any specific pharmacies that Nurx has partnered up with. However, if your insurance is not accepted at their partnered Nurx pharmacy, you have the option to transfer to a local pharmacy of your choice. 

Is Nurx covered by insurance?  

Nurx accepts most forms of private health insurance for medications. You can find a full list of what insurance companies they accept on their website. 

How old do you have to be to use Nurx? 

For birth control, Nurx states that you must be at least 13 years old to be considered. Ages vary with each service in accordance with state-specific regulations. 

How much does Nurx cost? 

Most services offered at Nurx are free for those who have insurance. For those that don’t have insurance, costs for each medication vary, However, all services have a medical consultation fee of $15

What states does Nurx deliver to? 

Nurx is available to ship to many states including Alabama, Iowa, Kentucky, and New Jersey. They do not send home kit tests to New York. You can find the full list of what states they deliver to by visiting their website. 

Does Nurx have free shipping? 

Nurx states that their shipping is always free. 

Does Nurx ship automatically? 

According to company policy, Nurx will only ship one month at a time to make the most of your insurance benefits. Nurx automatically refills your prescription on the earliest date that your insurance will allow to make sure you do not run out of your prescription.”

How long does Nurx take to process?

Once a customer’s request has been reviewed by Nurx’s medical team, one of their partnered pharmacies will ship your prescription within 72 hours. Nurx uses USPS 1-3 day priority shipping.

Prescription deliveries usually arrive within 3 to 5 business days. Customers can also request an expedited delivery service by contacting their customer service team. 

You will also receive a tracking link to monitor your medications when the order leaves one of their partnered pharmacies. 

What is the Nurx Return Policy?

Customers cannot return a prescription for credit or a refund. It is against the law to return prescriptions for resale or reuse. 

How to Contact Nurx

If you have inquiries that are not related to this Nurx review, you can contact the company through:

  • Messaging through the Nurx app
  • Nurx customer service email: [email protected]
  • Nurx phone number: 800-321-NURX (Monday to Friday 9:00 am to 9:00 pm EST)
  • Mailing address: 548 Market Street, Suite #94061, San Francisco, CA, 94104-5401

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Ask the community or leave a comment Ask a Question

Nurx Dropped Medicaid!
Asked by Paul D (8 months ago) Reply

I can’t believe it. Originally, Nurx accepted Medicaid in California, Texas, and Illinois. I was able to get my test kit covered by Medicaid in October 2020. It’s now March 2021 and got denied. All Medicaid is GONE, and now Nurx is only for the elites. Very pathetic, and I hope something gravely harmful happens to that company.

Answered by Jessica (4 months ago) Reply

That’s so strange. As far as I could tell they didn’t accept Medicaid or Original Medicare in Texas at all during 2019/2020. So I just paid for anything I ordered through them with my debit card. I believed that $15 for a months worth of oral contraceptives, and 11 refills, plus only requiring a single $15 consultation was very reasonable in price, and convenience. It also felt very safe to not have to leave the comfort of my home, this is partially due to extreme anxiety disorders, but also ( especially during peak times of COVID-19.) It would’ve been great had I known that my insurance at the time actually covered the services. However, It had appeared to not be the Situation wherever I had been looking on their website at the time.

don't bother with nurx
Asked by Ali Smith (6 months ago) Reply

Nurx are AWFUL. I’ve had two shipments from them and they’ve BOTH gone wrong and then they just try and say it’s not their fault. Then they try and make me do the work to get the prescription filled.
They market on being Hassle Free – but are anything but.

Nurx has the worst ever customer service - don't use
Asked by Hanke Gu (3 months ago) Reply

This is the worst customer service I’ve ever had. I’d give them 0 star if I could. First of all, they changed my routinely taking birth control pills to another brand which is at cheaper prices for no reason. Secondly, I uploaded my ID and insurance card to make sure they’d reach out to my insurance company for reimbursement. The first time they dispatched my pills they charged me for $45 and I was surprised because my insurance company has been covering the cost for birth control pills for the past two years. So I contacted their customer service and they agreed to cancel that charge after a long and painful discussion with their technician. They also promised me that from then on they’ll start charging on the insurance company. Until recently I found out that they’ve been charging me every 3 months for $45 and when I called them, they kept saying that it is my responsibility to contact my insurance company for reimbursement. They don’t even care when the customer doesn’t want to continue to use their services.

Overall I don’t think it’s worth it to pay 15$ membership fee to Nurx. You can definitely get into less trouble if you choose somewhere else, especially that you need to take the pills regularly. It’s more that frustrating when you get into trouble with getting them, given that their customer service responds slowly and non-proactively. It seems like Nurx has put a lot into promotions or advertisements other than satisfying their customers. I honestly don’t know where all the reviews come from, but hopefully my review would help those who’re still trying to make a decision.

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