Nurx Review
In Partnership with Nurx.
Table of Contents
About Nurx
We go to the doctor, wait in line, and pay the hefty prescription price because we need to. Nurx says otherwise.
With a simple 3-step process that gets you meds quickly, the telehealth company provides 24/7 virtual access and prescriptions that are actually affordable.
Online telehealth services[1] provide access to resources and care for patients that may not be able to visit a physician in person. Whether it’s due to a physical condition or lack of time, there are accessible ways to get treatment from home, like the one we’ll discuss here.
Nurx is known for discretion, ease of use, and affordability. Their medications range from birth control to migraine treatment, herpes treatment to HIV testing, and more.
Nurx has been featured in numerous publications such as Forbes, Bloomberg, The New York Times, and Fortune. One look at its services and we instantly knew why.
If you’re curious about what this company has to offer, keep reading this Nurx review. Here, we’ll highlight their services, customer ratings, promotions, and more, to help you decide if it’s the right fit for you.
The topic of birth control and sexual wellness is always behind closed doors. Founders Hans Gangeskar and Dr. Edvard Engesæth wanted to make birth control more accessible and get rid of the stigma[2]. We’re all for breaking down stigmas, so already, Nurx has our interest.
After a quick chat between the duo and a few emails to clinical professionals across the USA, Nurx was established in 2015 with a ton of support. So much so that Hans and Edvard were taken aback by the response they received. It turned out that more than one Dr. offered up advice and encouragement. When it’s a good idea, it’s a good idea.
Today, Nurx has a team of certified board members and medical advisors with extensive experience in the healthcare industry. Here’s an excerpt from the brand:
“Nurx is built to deliver on the three things everyone needs from their healthcare[3]. Choice, so you can make positive decisions about your own body. Control, so you can plan ahead and look after yourself without complication. And freedom, so your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else.”
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Pros & Cons
These are folks on an admirable mission, no doubt. So what’s next for this Nurx review? Up ahead, we’ll give you a brief synopsis of the brand:
Pros
- Convenience: Nurx offers a convenient and accessible way to access birth control and related healthcare services. Users can request and receive prescribed medications through an online platform, eliminating the need for in-person doctor visits and pharmacy trips.
- Accessibility: Nurx aims to improve access to contraception and sexual health services, particularly for individuals who may face barriers such as lack of transportation, limited healthcare options, or stigma surrounding these topics. It provides a discreet and inclusive platform for individuals to seek necessary care.
- Privacy: Nurx emphasizes privacy and confidentiality. Users can communicate with healthcare providers securely through the platform, and medications are shipped in discreet packaging to maintain privacy.
- Personalized Care: Nurx offers personalized care through its team of licensed healthcare providers. Users can communicate with medical professionals, ask questions, and receive guidance regarding their birth control options or other related concerns.
- Wide Range of Services: In addition to birth control, Nurx offers other sexual health services such as PrEP (Pre-Exposure Prophylaxis) for HIV prevention and home testing kits for STIs (Sexually Transmitted Infections). This breadth of services allows users to address multiple aspects of their sexual health in one place.
Cons
- Limited In-Person Examination: With Nurx being a telemedicine platform, there is a limitation in conducting a physical examination that would typically be performed during an in-person visit. This may restrict the ability to assess certain health conditions or provide comprehensive care.
Features
Here’s what Nurx has to offer at a glance:
- Online Consultations: Nurx provides access to licensed healthcare providers who offer online consultations. Users can communicate with healthcare professionals through secure messaging, answering a series of questions related to their health history, preferences, and needs.
- Birth Control Prescription: Nurx allows users to request and receive a prescription for various forms of birth control, including pills, patches, rings, and more. After the consultation, if appropriate, a healthcare provider can prescribe the recommended contraceptive method.
- Medication Delivery: Once a prescription is issued, Nurx offers the convenience of medication delivery. Prescribed birth control or other medications are shipped directly to the user’s preferred address in discreet packaging.
- PrEP Services: Nurx provides PrEP (Pre-Exposure Prophylaxis) services for HIV prevention. Users can request a PrEP consultation and, if eligible, receive a prescription for the medication (typically Truvada or its generic equivalent) that helps reduce the risk of contracting HIV.
- Home STI Testing Kits: Nurx offers home testing kits for sexually transmitted infections (STIs). Users can order a kit online, collect the necessary samples in the privacy of their own home, and then send the samples to a lab for analysis. The results are typically available through the Nurx platform.
- Insurance Verification: Nurx accepts most insurance plans, and users have the option to provide insurance information during the consultation process. The platform verifies insurance coverage and works to minimize out-of-pocket costs for prescribed medications and services.
- Auto-Refills: Users can set up auto-refills for their prescribed medications to ensure a consistent supply. Nurx sends reminders when it’s time to refill, making it easier for individuals to stay on track with their birth control regimen.
- Educational Resources: Nurx provides access to educational resources and information on various contraceptive methods, PrEP, STIs, and sexual health topics. This helps users make informed decisions about their healthcare options.
- Privacy and Security: Nurx prioritizes privacy and security. The platform employs measures to protect personal information and ensures secure communication between users and healthcare providers.
How Does Nurx Work?
If you’ve never stepped foot on the brand’s website before, we highly recommend checking it out to fully understand its scope. Nurx has a wide range of services related to sexual health[4] and general wellness.
This includes Nurx birth control, migraine treatment, STI testing, genital herpes treatment, oral herpes treatment, emergency contraception, HIV prep, and HPV screening—just to name a few big ones. So how do you get started?
The first step is selecting your medication. If you’re not sure what you need, you can always consult Nurx’s medical team that’s there for you 24/7. It’s worth noting that most services require you to pay a consultation fee of $15, but with such affordable prescriptions, we think this cost is totally justified.
After you’ve selected your treatment, you’ll need to divulge a few personal details along with your insurance information. Even if you don’t have coverage, you can still access Nurx’s services and we appreciate that they’re still low-cost.
Looking into prescription costs, we learned that there are varied prices for each medication type depending on whether or not you have insurance. In the sections ahead, we’ll include both details.
So what happens next? With your medication and personal information squared away, a Nurx provider in your state will review your request, prescribe your medication, and it will be shipped to your door in discreet packaging. Bye nosy neighbors, nothing to see here.
What medications does Nurx offer?
Nurx offers a range of medications and services related to sexual health and contraception. The specific medications available may vary based on individual eligibility and location, as regulations can differ. Here are some examples of medications commonly offered by Nurx:
- Birth Control Pills: Nurx provides various brands and formulations of birth control pills, which contain hormones (estrogen and/or progestin) to prevent pregnancy. The specific options available may include combination pills (containing both estrogen and progestin) or progestin-only pills (also known as mini-pills).
- Birth Control Patch: Nurx offers the contraceptive patch, which is a small adhesive patch worn on the skin that releases hormones (estrogen and progestin) to prevent pregnancy. The patch is typically applied once a week for three weeks, followed by a patch-free week.
- Birth Control Ring: Nurx provides the vaginal contraceptive ring (such as NuvaRing), which is a flexible ring inserted into the vagina. It releases hormones (estrogen and progestin) over a three-week period to prevent pregnancy. After three weeks, the ring is removed for a one-week break.
- Emergency Contraception: Nurx offers emergency contraception, commonly known as the “morning-after pill” or Plan B. It is used to prevent pregnancy after unprotected sex or contraceptive failure. Emergency contraception should be taken as soon as possible after unprotected intercourse.
- Pre-Exposure Prophylaxis (PrEP): Nurx provides medications for PrEP, which is a preventive medication for individuals at high risk of contracting HIV. The most commonly prescribed PrEP medication is Truvada (or its generic equivalent), which contains two antiretroviral drugs.
8 Best-Selling Nurx Products
Now that you know how it works, in the next section of this Nurx review, we’ll provide you with the specifics of the brand’s most popular services.
Nurx Birth Control Review
Just like the outdated tuna and jello pie of the 60s (one Betty Crocker recipe we just can’t get behind), the taboo surrounding birth control shouldn’t be a thing anymore.
For us new-age folk looking for an accessible service that provides us with what we need, the Nurx Birth Control service offers 4 methods including pills, shots, rings, and patches.
We value the fact that Nurx provides more than 100 brands to choose from, ensuring you get a medication that’s right for your body. If you hate the idea of swallowing pills, you can opt for a bandage-like patch. It’s as easy as that. Let’s dive into the research behind BC options for a moment.
- Pills are known as oral contraceptives[5], meaning this method is a safe and convenient way to use birth control. Evidence also shows signs of being able to reduce acne in addition to making a woman’s periods lighter but more regular.
- Shots, according to this study[6], don’t require daily action and are also proven to lessen the severity of menstrual blood flow. There can be negative side effects to the shot, especially if you have a history of mental illness.
- As seen in this review[7], the ring is effective up to a month and is very flexible, with the added benefit of decreasing acne and menstrual cramps.
- Finally, the patch provides the benefit of not having to be changed every day, but rather weekly, and the hormones are not absorbed into the stomach.
For a 3-month supply without insurance, Nurx Birth Control costs $15/month. If you have insurance, you may not have to pay. With copay, Nurx will authorize a $30 amount at checkout.
Nurx Migraine Treatment Review
Migraines got you down too? The Migraine Treatment is here to save the day. This specialized, one-year plan is designed by a neurologist[8] and headache specialist and it’s safe to say that we’re impressed.
It includes an online evaluation, prescribed medication, a headache tracker, and scheduled check-ins with the Nurx medical team.
To begin, you’ll need to download the Nurx app or visit the website to fill out a comprehensive quiz, detailing your headache and health history. You’ll also need to upload videos of yourself performing simple motions. Thorough? Uh, yeah. Migraines are serious.
A trained professional will review your results and follow up with any questions. Moving forward, they will assign you with a customized Migraine Treatment plan for acute symptom relief, daily prevention, nausea relief, or all three.
Patients are asked to track the frequency and severity of their headaches with the headache tracker on the app or on the website. A Nurx medical provider will check in about 6 weeks after treatment begins and again at 6 months, to determine if any adjustments are necessary.
Medications that Nurx delivers include Triptans, anticonvulsants, and more. Specialists may prescribe treatments outside of what Nurx delivers such as gepants and monoclonal antibodies. The Migraine Treatment plan varies on the severity of the headaches. Some tricky names here, so let us walk you through the lot:
- Triptans are a drug derived from a specific compound, tryptamine, and are often used for acute treatment of migraines as stated in this journal[9].
- Gepants[10] are small molecules that have the ability to bind to specific receptors. They can prevent headaches from forming, which also helps to keep migraines from getting worse.
All of their plans span a duration of three months with a one-month supply costing an additional $5 per month for extra processing. For the sake of clarity in this Nurx review, we’ll outline all three plans for you:
1. For occasional migraines
- What they offer: triptans for pain relief (+ nausea medication if needed)
- Price with insurance: $0 plus copay
- Price without insurance: $25-$40/month
2. For frequent migraines
- What they offer: daily migraine prevention + triptans (+ nausea medication if needed)
- Price with insurance: $0 plus copay
- Price without insurance: $55-$70/month
3. For tension migraines
- What they offer: daily tension headache prevention
- Price with insurance: $0 plus copay
- Price with insurance $30/month
Nurx STI Testing Review
There’s nothing to be embarrassed about if you require an STI test. After all, it’s better to be safe than sorry. The STI Testing makes the process painless and entirely discreet.
They offer three STI Home Kit Tests for you to choose from. Just below in this Nurx review, we’ll fill you in on what each of the kits includes.
1. Healthy Woman Kit
- Looks for infections that are most likely to affect the female body, including other often overlooked areas that can impact fertility
- Tests HIV[11], chlamydia[12], gonorrhea[13], syphilis[14], and trichomoniasis[15]
- Includes vaginal swab, throat swab, and a blood spot card
- Costs $190 for those without insurance plus a $15 consultation fee
2. Full Control Kit
- Suitable for anybody (male or female) who hasn’t been tested before or for more than 1 year
- Tests HIV[11], chlamydia[16], gonorrhea[17], syphilis[18], and Hepatitis C[19]
- Includes urine test, throat swab, rectal swab, and blood swab card
- Costs $220 for those without insurance plus a $15 consultation fee
3. Basics Covered Kit
- Limited set of tests for people who have a comprehensive testing history within the past year and want a check-up
- Tests for HIV, chlamydia, gonorrhea, and syphilis
- Includes urine test and blood spot card
- Costs $150 for those without insurance plus a $15 consultation fee
For those with insurance, all tests cost $75, and you’ll be charged shipping fees for both ways, with an added $15 fee for a medical consultation. You can find more details about the STI Testing plan regarding results, the brand’s partner lab, and other related questions by visiting the Nurx website.
Nurx Genital Herpes Treatment Review
The great thing about Nurx is that you can access their services from the privacy of your own home. For those feeling antsy about their medical condition, the Genital Herpes Treatment is 100% discreet and easy to get a hold of.
This treatment consists of one antiviral pill (valacyclovir, also known by the brand name Valtrex). It reduces the chance of passing the condition on to your partner, as well as decreases symptoms associated with the disease.
You can take valacyclovir when you feel an outbreak coming on to lessen symptoms, or take a dose every day for prevention. We read that Valacyclovir is safe and effective, and side effects are typically rare[20].
Up next in this Nurx review, we’ll provide the brand’s two options for genital herpes treatment. Each one includes a medical consultation fee of $15. This consultation includes unlimited messaging with Nurx’s medical team for 1 year and is for people with or without insurance.
1. Valacyclovir for Outbreaks
- Price with insurance: $0 + applicable co-pays or deductible
- Price without insurance: $45 for a 3-month supply
2. Valacyclovir for Daily Prevention
- Price with insurance: $0 + applicable co-pays or deductible
- Price without insurance: $75 for a 3-month supply
Nurx Oral Herpes Treatment Review
Cold sores are painful, and they definitely don’t inspire confidence. The Oral Herpes Treatment helps combat symptoms of this condition through the antiviral medication, Valacyclovir. We learned that not only is this pill safe and effective, but it will also reduce the chances of you passing it along to your partner.
If you experience both types of herpes, oral and genital, Nurx can write you a single prescription for Valacyclovir to help treat them both which we thought was a really helpful note. There are two different plans for the Oral Herpes Treatment, each with a medical consultation fee of $15 (available with or without insurance).
1. Valacyclovir for Outbreaks
- Price with insurance: $0 + applicable co-pays or deductible
- Price without insurance: $45 for a 3-month supply
2. Valacyclovir for Daily Prevention
- Price with insurance: $0 + applicable co-pays or deductible
- Price without insurance: $75 for a 3-month supply
Nurx Emergency Contraception Review
The Emergency Contraception plan is ideal for those who need their prescriptions, like yesterday. We found that there are currently two ways that customers can get a hold of their emergency contraceptives. Nurx’s pharmacies will either send you Plan B or Ella to your doorstep.
In this study[21], Plan B is described as a hormonal medication that is combined with estrogen, making it effective for up to 72 hours. It is also readily available in local pharmacies.
According to Nurx: “Ella is prescription-only and works up to 5 days after sex. Plan B and generic versions are available without a prescription and work for up to 3 days after sex.”
If you’re especially in a hurry, a Nurx provider can call in a request to your local pharmacy for you to pick up. The company actually recommends buying over-the-counter contraceptives at your local pharmacy, as it is cheaper than having their medical team provide a prescription for you. That’s something we value about this company—sound advice that benefits you, not them.
On the other hand, if you are more comfortable having Nurx prescribe the medication to you, this Emergency Contraception service is always available. You can find a comprehensive list of details on how each emergency contraceptive works on their website.
Moving forward in this Nurx review, we’ll show you the pricing details for their two main contraceptives below.
1. New Day (also known as Plan B)
- Price with insurance: $0/pill plus $15 for medical consultation
- Price without insurance: $20/pill
2. Ella
- Price with insurance: $0/pill plus $15 for medical consultation
- Price without insurance: $45/pill
Nurx HIV Prep Review
HIV Prep is considered one of the more accessible services on Nurx’s website. We learned that 99% of patients pay $0 for the medication, according to the brand. Their dedicated team of experts makes this service convenient and affordable.
Within this plan, users get Descovy and Truvada daily pills, which are proven to be 99% effective in preventing HIV. Important note: It is not suitable for individuals who have HIV.
Both medications[22] are used in the treatment of HIV and pre-exposure prophylaxis, which means the treatment has started to prevent contraction even after exposure to the virus.
The HIV Prep plan starts with users undergoing a lab test to confirm negative testing for the condition, and that their kidneys are healthy. Keep in mind that you must redo these tests every 3 months after beginning the plan. You can either opt to do at-home testing, or visit a local lab like Labcorp or Quest.
For those paying with insurance, the HIV Prep costs $35. This covers the cost of the PrEP lab test kit. For those without insurance, the plan costs $199 for comprehensive testing, “which includes all of the necessary tests to get on PrEP + extra testing for additional sexually transmitted infections (STIs); or $129 for basic testing which includes all of the testing necessary.”
You can find a full list of details on HIV Prep, including insurance and how to conduct at-home testing, on the Nurx website.
Nurx HPV Screening Review
According to Nurx, “about 75% to 80% of sexually active adults are estimated to have had an HPV infection at some point in their lives.” High-risk HPV strains are also responsible for about 70% of cases of cervical cancer[23].
With numbers as concerning as this, there should absolutely be no stigma in getting yourself checked out—don’t you think?—but we still appreciate the convenience factor when choosing Nurx.
HPV Screening is a convenient and easy-to-use service to see if you’re in the clear. Their home screening set includes a test kit, lab tests and results, free delivery, and prepaid return.
We learned that by answering a few simple questions, this kit is then delivered in discreet packaging so you don’t have to worry about onlookers. What’s involved with the test? It’s a single quick and painless swab with no appointment necessary.
Suggested for women 25-29 and individuals ages 30-65, the HPV Screening costs $49 for those with insurance (not including the $15 medical consultation fee). Without insurance, screening costs $79.
You can find an extensive list of details about results, how the test works, and other information on the website.
Who Is Nurx For?
Nurx caters to a wide range of individuals seeking convenient and accessible sexual health services. Here are some groups of people who may find Nurx particularly useful:
- Individuals Seeking Birth Control: Nurx is for individuals who are looking for a convenient way to access and obtain birth control. This includes those who may not have easy access to in-person healthcare services, individuals with busy schedules, or those who prefer the privacy and convenience of an online platform.
- People in Need of PrEP: Nurx is for individuals who are at high risk of contracting HIV and want to access PrEP (Pre-Exposure Prophylaxis) medication. PrEP is recommended for individuals who engage in sexual activity with partners who are HIV positive or whose HIV status is unknown. Nurx provides an accessible avenue for consultation and prescription of PrEP medication.
- Individuals Seeking STI Testing: Nurx is for individuals who want to get tested for sexually transmitted infections (STIs) in a convenient and confidential manner. The platform offers home testing kits that allow users to collect samples in the privacy of their own homes and receive results through the Nurx platform.
- Those with Limited Access to Healthcare: Nurx is beneficial for individuals who may face barriers to accessing traditional healthcare services. This includes individuals living in remote areas, those without reliable transportation, or individuals who may experience challenges in seeking sexual health services due to social or cultural factors.
- People Seeking Privacy and Discretion: Nurx offers a discreet and confidential platform for individuals who value privacy in matters related to contraception, PrEP, and STI testing. The online consultations and discreet packaging of medications provide a level of privacy and confidentiality that some individuals may prefer.
- Those with Busy Lifestyles: Nurx is for individuals with busy schedules who may find it challenging to make time for in-person doctor visits or pharmacy trips. The platform offers the convenience of accessing healthcare services and obtaining prescribed medications from the comfort of their own homes.
Nurx Reviews: What Do Customers Think?
We were immediately impressed by this company, but since no Nurx review would be complete without customer feedback, we searched the web for helpful ratings and comments as of July 2o23.
In general, we found that customers seem to like Nurx’s services. On their website, they show an average of 4.8/5 stars with over 26,400 reviews. Ok, now we’re really impressed.
What do customers like about it so much? Most customers have noted that their services are affordable and easy to navigate. Others have commented that the quality of their customer service is great, and the delivery times were fast.
“Nurx was super fast. The process was simple and took me all of 5 minutes to complete the on boarding. They got me the best birth control for me and didn’t charge me anything with insurance! I will stick with them for sure!” one reviewer wrote on the Nurx website.
Branching out from the brand’s website, we also found glowing reviews on some Nurx Reddit threads. For those with insurance, most customers have said that their service is convenient since they don’t have to pay for anything. Others have said that shipping is fast and the brand offered responsive customer service.
We’d be remiss not to tell you about the complaints we found for this part of our Nurx review, so we will. On the Better Business Bureau, though they are awarded an A+ rating, there are several 1-star Nurx reviews. Some customers have noted issues with customer service, medical advice and insurance coverage.
Since Nurx has responded to or resolved all issues, it shows us they care about their customers. Do the positives outweigh the negatives? Keep reading for our final verdict.
Is Nurx Worth It?
We found thousands of positive reviews for Nurx online. Though some customers had less than ideal experiences with the brand, many, many more loved what they got from it.
So here’s our take on the brand after everything we’ve learned throughout this Nurx review: We readily recommend the telehealth service to anyone looking for affordable and easy-to-get medication. Because this company operates solely online, they are wildly accessible to anyone who has a computer or mobile device.
One of the main advantages we appreciate about using Nurx is that everything is done discreetly, so there’s no need to feel embarrassed walking into a clinic or pharmacy. The process takes away the need to wait in line at the clinic or your local pharmacy, which is always a plus.
Nurx is also accessible to those with or without healthcare, so you can get your medications or tests without that added barrier. Our recommendation? Skip the line and save the embarrassment by checking out Nurx and seeing what they have to offer.
Nurx Promotions & Discounts
In our travels across the brand’s website, we came to know the Nurx Refer a Friend program. Instead of rewarding you and your friends when they buy something, all your pal has to do is sign up for the mailing list. They get $5, you get $10, and you can use it to buy cool swag in the Nurx Goody Store.
We didn’t come across a Nurx coupon or promotion, but considering you can get prescriptions for as low as $0, do we really need more discounts?
Where To Buy Nurx
Want to see the difference digital healthcare can make in your life? You can access these health services exclusively at Nurx.com.
FAQ
Who owns Nurx?
The company is owned by Nurx founder Hans Gangeskar along with his co-founder, Dr. Edvard Engesæth.
Where is Nurx located?
According to Nurx CrunchBase, Nurx headquarters are located in San Francisco, California.
Is Nurx safe?
The brand’s website says that drugs prescribed and sent through Nurx are prescribed using the same rules and medical standards as your family physician. In other words, yes Nurx is safe as it employs real licensed doctors.
Is Nurx secure?
Trust us, we get why this is a good question. Doctors deal with super personal stuff—stuff you may not want to share with anyone else.
According to Nurx.com: “your information is transmitted to us using industry-standard encryption and stored in encrypted form on our servers according to strict federal standards, including HIPAA.”
What pharmacy does Nurx use?
While sleuthing about the web for this Nurx review, we didn’t find any specific pharmacies that Nurx has partnered up with. However, if your insurance is not accepted at a partnered Nurx pharmacy, you have the option to transfer to a local pharmacy of your choice.
Is Nurx covered by insurance?
Nurx accepts most forms of private health insurance for medications. You can find a full list of what insurance companies they accept on their website.
How old do you have to be to use Nurx?
For birth control, Nurx states that you must be at least 13 years old to be considered. Ages vary with each service in accordance with state-specific regulations so if you’re under 21, we’d recommend reading the fine print.
How much does Nurx cost?
Most services offered at Nurx are free for those who have insurance. For those that don’t have insurance, we read that costs for each medication vary. Keep in mind that all services have a medical consultation fee of $15.
What states does Nurx deliver to?
Nurx is available to ship to many states including Alabama, Iowa, Kentucky, and New Jersey, but we saw that there are some limits, ie. they do not send home kit tests to New York. You can find the full list of what states they deliver to by visiting their website.
Does Nurx have free shipping?
Nurx shipping is always free. Save money along with time and our patience? Don’t mind if we do.
Does Nurx ship automatically?
According to company policy, Nurx will only ship one month’s worth of medication at a time to make the most of your insurance benefits. Nurx automatically refills your prescription on the earliest date that your insurance will allow to make sure you do not run out of your prescription.
How long does Nurx take to process?
Once a customer’s request has been reviewed by Nurx’s medical team, one of their partnered pharmacies will ship your prescription within 72 hours. Nurx uses USPS 1-3 day priority shipping.
Prescription deliveries usually arrive within 3 to 5 business days, but you can also request an expedited delivery service for urgent items by contacting their customer service team.
When your order leaves one of their partnered pharmacies, you will receive a tracking link to monitor where your medications are on their way to your door.
What is the Nurx Return Policy?
You cannot return a prescription for credit or a refund. It’s actually against the law to return prescriptions for resale or reuse.
How to contact Nurx
If you have questions we didn’t quite get to in this Nurx review, you can reach out to the company through the following methods of contact:
- Messaging through the Nurx app
- Nurx customer service email: [email protected]
- Nurx phone number: 800-321-NURX (Monday to Friday 9:00 am to 9:00 pm EST)
- Mailing address: 548 Market Street, Suite #94061, San Francisco, CA, 94104-5401
Explore your options for telehealth and online medical services through these top brands:
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This is the worst customer service I’ve ever had. I’d give them 0 star if I could. First of all, they changed my routinely taking birth control pills to another brand which is at cheaper prices for no reason. Secondly, I uploaded my ID and insurance card to make sure they’d reach out to my insurance company for reimbursement. The first time they dispatched my pills they charged me for $45 and I was surprised because my insurance company has been covering the cost for birth control pills for the past two years. So I contacted their customer service and they agreed to cancel that charge after a long and painful discussion with their technician. They also promised me that from then on they’ll start charging on the insurance company. Until recently I found out that they’ve been charging me every 3 months for $45 and when I called them, they kept saying that it is my responsibility to contact my insurance company for reimbursement. They don’t even care when the customer doesn’t want to continue to use their services.
Overall I don’t think it’s worth it to pay 15$ membership fee to Nurx. You can definitely get into less trouble if you choose somewhere else, especially that you need to take the pills regularly. It’s more that frustrating when you get into trouble with getting them, given that their customer service responds slowly and non-proactively. It seems like Nurx has put a lot into promotions or advertisements other than satisfying their customers. I honestly don’t know where all the reviews come from, but hopefully my review would help those who’re still trying to make a decision.