Prose Hair Care Review

About Prose

Prose Hair Care Review

If you’re like me and struggle with dry, damaged, and dull hair, you may have tried countless drugstore brands and expensive labels with no success. But fear not, because Prose Hair Care is here to create custom hair care products tailored to your unique needs.

Prose’s thorough consultation process ensures that you achieve your best hair, and their reformulations make sure your hair care evolves with you.

Research shows that your hair’s appearance can have a significant impact on your confidence and self-esteem, and Prose understands the importance of hair care as a personal journey.

With a team of chemists in Paris who design customized formulas, Prose combines the results-driven heart of French beauty with a gritty NYC soul.

As a Certified B Corporation, Prose is committed to transparency and reducing their carbon footprint through sustainable harvesting practices and fair wages for workers worldwide.

Featured in numerous media platforms like Bazaar, Vogue, and GQ, Prose has gained a whopping 236k followers on Instagram and over 345k 5-star reviews on their website. Join me in this Prose hair care review to discover what this brand can do for you and your hair.

Recent Studies About Haircare Products

If you’re looking for haircare products to address specific hair concerns (such as hair loss, thinning, or dryness), it may be useful to explore recent studies on the ingredients used in the products of your chosen brand.

  1. A 2015 review discusses the various hair conditions affecting hair health and growth, such as hair loss, graying, and dandruff. The review also highlights the potential damaging effects of external factors and chemicals found in many shampoos, and emphasizes the importance of selecting safe and nourishing ingredients for scalp improvement.
  2. A 2022 review summarizes the current and emerging therapies to promote hair growth, with a focus on androgenetic alopecia (AGA), male pattern hair loss (MPHL), and female pattern hair loss (FPHL). The review outlines various treatments such as finasteride, minoxidil, topical prostaglandins, natural supplements, microneedling, low-level laser light, platelet-rich plasma, fractional lasers, cellular therapy, Wnt activators, and SFRP1 antagonism.

The natural ingredients listed in Table 1, such as vitamin B complex, grape seed, and essential fatty acids, have been shown to improve blood supply to the scalp, inhibit 5 alpha reductase activity, and improve hair texture, respectively, making them potential candidates for promoting hair growth and preventing hair loss.

Table 1.
Agents improving blood supply to the scalp:
Niacin (vitamin B3)
Vitamin B complex
Ascorbic acid (vitamin C)
Tocopherol (vitamin E)
Grape seed
Rosemary oil
Hibiscus rosasinensis108
Cofactors for carboxylases that catalyze an essential step in intermediate metabolism:
Zinc and grape seed
Agents that inhibit or reduce 5 alpha reductase activity:
Inhibitors: green tea107, ginkgo biloba and emu oil
Agents improving hair texture and thus preventing loss of dry brittle hairs:
Essential fatty acids (primrose and salmon oil)
Amino acids (l-cysteine and l-methionine)

Why You Should Trust Us

Our mission is to help you make better, more informed purchase decisions.

Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.

Prose Pros and Cons

Prose Hair Care Review


  • Personalized formulas: Prose creates customized hair care products based on a customer’s hair type, concerns, and preferences.
  • Natural ingredients: Prose uses high-quality, natural ingredients in their products, which can be beneficial for the health of your hair.
  • Detailed consultation: The company’s online consultation process is thorough, taking into account not just hair type, but also lifestyle, styling habits, and more.
  • Sustainable packaging: Prose uses eco-friendly packaging materials, such as refillable bottles and biodegradable shipping materials.
  • Good customer service: Prose has a responsive customer service team that can help address any concerns or issues you may have.


  • Higher price point: Compared to other hair care brands, Prose products can be more expensive due to their customized nature and natural ingredients.
  • Limited availability: Prose products are only available for purchase on their website, which may be inconvenient for some customers who prefer to purchase in-store.
  • Longer wait time: Since Prose creates customized products, there can be a longer wait time for shipping and delivery compared to traditional hair care products.

Overall, Prose is a good option for those looking for a personalized, natural hair care routine. While the higher price point and longer wait time may be drawbacks for some, the use of natural ingredients and eco-friendly packaging can be attractive to those seeking more sustainable hair care options.


Prose Hair Care Review

Prose Hair Care is a customizable hair care brand that creates personalized products based on each customer’s unique hair profile. The brand uses high-quality, natural ingredients that are free of sulfates, parabens, phthalates, and other harmful chemicals. Some of the key ingredients used in Prose’s products include:

Avocado Oil

Avocado oil is rich in fatty acids and vitamins that help nourish and strengthen hair. It can help repair damage, prevent breakage, and promote healthy hair growth.

Hydrolyzed Rice Protein

Rice protein is a lightweight, plant-based protein that helps strengthen and fortify hair. It can help improve hair texture, reduce frizz, and enhance shine.

Baobab Oil

Baobab oil is a deeply nourishing oil that is rich in vitamins and antioxidants. It can help moisturize and strengthen hair, protect against damage, and promote healthy hair growth.

Shea Butter

Shea butter is a natural emollient that helps moisturize and nourish hair. It can help reduce frizz, enhance shine, and promote healthy hair growth.

Hibiscus Extract

Hibiscus extract is a natural conditioner that helps soften and smooth hair. It can help improve hair texture, reduce frizz, and enhance shine.

By using natural, high-quality ingredients like these, Prose Hair Care creates personalized hair care products that are tailored to each customer’s unique hair needs. These ingredients help nourish and strengthen hair, repair damage, and promote healthy hair growth, leaving hair looking and feeling its best.


Prose Hair Care Review

Prose Hair Care is a personalized hair care brand that uses high-quality, natural ingredients that are free of harmful chemicals to create customized products based on each customer’s unique hair profile. Here are some of the benefits of using Prose products:

Nourished and strengthened hair

Prose products contain avocado oil, which is rich in fatty acids and vitamins that help to nourish and strengthen hair, repair damage, prevent breakage, and promote healthy hair growth.

Fortified and textured hair

Hydrolyzed rice protein is a plant-based protein that is lightweight and helps to strengthen and fortify hair, improve hair texture, reduce frizz, and enhance shine.

Moisturized and protected hair

Baobab oil is a deeply nourishing oil that is rich in vitamins and antioxidants. It helps to moisturize and strengthen hair, protect against damage, and promote healthy hair growth.

Nourished and shiny hair

Shea butter is a natural emollient that helps to moisturize and nourish hair, reduce frizz, enhance shine, and promote healthy hair growth.

Soft and smooth hair

Hibiscus extract is a natural conditioner that helps to soften and smooth hair, improve hair texture, reduce frizz, and enhance shine.

Using Prose Hair Care products that are personalized to your hair needs can help nourish and strengthen your hair, repair damage, promote healthy hair growth, and leave your hair looking and feeling its best.


Prose Hair Care is not only committed to creating personalized hair care products but also to sustainability and ethical practices. As a Certified B Corporation, the company is dedicated to reducing its carbon footprint and being transparent about its production processes.

Prose sources its ingredients from sustainable suppliers and uses recycled and recyclable materials in its packaging. Additionally, the company aims to reduce waste by creating customized products that are tailored to each customer’s unique hair profile, minimizing the need for excess products.

Prose also works to ensure ethical practices in all aspects of its business. The company pays fair wages to its workers worldwide, and its products are cruelty-free and free from harmful chemicals like sulfates, parabens, and phthalates.

In addition to its commitment to sustainability and ethical practices, Prose is also committed to giving back to the community. The company partners with organizations like City Harvest and 1% for the Planet to support local food banks and environmental causes.

By choosing Prose Hair Care, customers can feel good about not only the personalized, high-quality products they are using but also about supporting a brand that is dedicated to sustainability, ethical practices, and giving back to the community.

5 Bestselling Prose Hair Care Products

Prose Pre-Shampoo Hair Mask

Yes, pre-shampoo is a thing. I’ve read that it’s a star at moisturizing your hair before you cleanse it. And while this sounds kind of counter-active, it’s all about infusing your strands with nourishing ingredients.

The Pre-Shampoo Hair Mask works to add moisture back into dry, lifeless hair. Depending on your moisture needs, Prose tailors this mask to hydrate and repair damaged hair

This Prose hair mask uses a healthy lineup of ingredients to provide hydration, antioxidants, cuticle nutrition, anti-breakage, and deep nutrition to hair.

Ingredients of the formula include mango butter, lilac extract, sunflower oil, castor oil, silk proteins, and jojoba oil.

Mango butter moisturizes the skin while protecting against UV rays. Sunflower oil has soothing properties and is non-comedogenic (does not activate acne). 

Regarding jojoba oil, it is said that it reduces protein loss, protects the hair thread, and improves breakage resistance during straightening treatments.

The Pre-Shampoo Hair Mask is to be used on damp hair before you shampoo, for up to 30 minutes. This highly concentrated pre-wash treatment comes as 8.5fl oz for $45 or just $38.25 if you’re subscribed.

What customers are saying: “I haven’t been using Prose for long, but what’s great about these products is I didn’t have to use them for weeks or months to see a change— it was obvious right away! The care they put into figuring out the perfect formulas is impressive (even asking about the environment you live in) and it really shows with the results.” 

Prose Pre-Shampoo Scalp Mask Review

The scalp is where it’s at. That is where hair grows from, after all. I’m seeing so many scalp-centric hair care products pop up lately, so I was pleased to see it in Prose’s selection too.

People tend to forget about the importance of taking care of their scalp. To achieve and manage healthy hair, you must have a healthy scalp–one that is properly hydrated, nourished, and clean. 

The Prose Pre-Shampoo Scalp Mask comes in an 8.5 fl oz jar and contains micro-exfoliators to help restore balance and purify your scalp. It soothes and refreshes skin, creating the perfect conditions for the next steps in your hair care routine. 

An example formula contains Peppermint extract, Grapefruit Oil, Kale Extract, CBD Powder, Bamboo Charcoal, Pro Vitamin B5. These ingredients work to regulate sebum, soothe and nourish your scalp, and provide detoxification and hydration.

Mentha piperita (peppermint) can balance the scalp pH, reduce dryness, combat the fungi responsible for dandruff, and reduce flakiness.

Grapefruit oil can help with greasy and congested skin, while pro-vitamin B5 has antioxidant and anti-inflammatory properties. Cannabidiol powder was found to induce hair growth. So cool.

All of the benefits of the Prose Pre-Shampoo Scalp Mask can be yours for $45 or just $38.25 if you’re subscribed.

What customers are saying: “I’ve been trying to deal with my flaky scalp, oily and thin hair for too long with just about every drugstore and fancy salon product and nothing worked…The prose products are working where so many have failed! I can’t recommend this enough to my friends and family.”

Prose Shampoo Review

The last natural shampoo I used left my hair in a matted mess in the shower. Too harsh for my hair, I can see the benefits of using a formula that’s actually made for me.

This Shampoo is sulfate-free and ready to rock. It does whatever your own unique hair needs it to—formulas range to address needs like rebalancing roots and adding hydration.

Because this shampoo does not contain sulfates, I should warn you that though you can still work it into a light lather, it may not be as bubbly as what you’re used to with traditional shampoos.

You can use your Shampoo as much as needed. Frequency depends on your hair texture, activity level, and many other factors.

I’ll note here in my Prose hair care review that you shouldn’t wash your hair daily. Prose tells me it can lead to excess oil and frizz. That’s why dry shampoo was invented (among other reasons).

A sample formula of the shampoo contains licorice extract, sunflower oil, apple cider vinegar, argan oil, prebiotics, and silk proteins, that act as a scalp soother, infuse your hair with antioxidants, add shine, and provide nourishment, balance, and cuticle nutrition.

Licorice extract (glycyrrhiza glabra) may stimulate hair growth. In a preclinical study, animals with induced androgenic alopecia were treated either with licorice extract, finasteride, or a placebo.

Animals treated with licorice extract showed significant hair growth, similar to those who received finasteride. 

As described in a review article, argan oil is rich in powerful antioxidants, tocopherols, and polyphenols, and can keep the hair hydrophobic and moisturized. On the other hand, silk proteins can temporarily fix split ends.

The Shampoo comes in an 8.5fl oz size with a Prose shampoo pump for $32 or just $27.2 if you’re subscribed.

What customers are saying: “I have had an amazing experience with Prose. I enjoyed the questionnaire to determine what worked best for my hair and choose my own fragrance was great. I have seen a change with my hair, it seems healthier and happy.”

Prose Conditioner Review

So that natural shampoo I used? It came with a natural conditioner that was way too heavy for my hair.

Wouldn’t it be nice to be able to add moisture, shine, and bounce to your hair without the heaviness that some conditioners bring? If you’re looking to boost curls and minimize frizz, Conditioner could be the product for you. 

To lock in moisture, be sure to fully rinse the conditioner out of your hair and finish with a shot of cold water.

Potent ingredients work together to bring shine, pollution defense, fiber repair, and antioxidants. Not to mention, they provide moisture and act as a UV absorber.

The Conditioner is designed to be used in conjunction with their shampoo and comes in the same size of 8.5fl oz for $32 or just $27.2 if you’re subscribed.

What customers are saying: “I love this product… I typically have flat hair that gets oily quickly, and Prose was an amazing solution. I do not regret it AT ALL! I have been recommending Prose to all of my friends.”

Prose Hair Oil Review

My hair is incomplete without oil. If you aren’t already using hair oil, it’s time to step up your hair care game.

Hair Oil works to repair split ends and improve hair texture by adding moisture and nourishment, all while renewing lifeless looking strands. You may not realize it, but your hair suffers extreme damage from blow drying, flat irons, and other heat tools. Well, at least mine does.

You can use the Hair Oil before washing, or as a finishing product when styling. The oil will protect your hair and smooth frizz. To use for styling, start with a small amount and if needed, add more. This will help avoid slick or greasy-looking hair. 

One bottle measures 1.7fl oz and contains no added fragrances, but does offer a light almond oil scent. Ingredients in your Hair Oil could include grapeseed oil, cucumber oil, Siberian pine nut oil, shea oil, rice bran oil, and rosehip oil. 

For rice bran oil, a recently published review highlights its potential to moisturize the skin and promote hair growth. This natural and nourishing must-have retails for $48 or just $40.8 if you’re subscribed.

What customers are saying: “My hair is usually thick, coarse, and frizzy, but previous products I’ve tried from different brands caused my sensitive scalp to itch and flake. Prose has completely changed my relationship with my hair.”

Prose Membership

Prose Hair Care Review

I know that it can take time to see results. But I also know that once I see results, I’m hooked on a product for life.

A Prose Membership is the ideal option for those who would like to see positive hair changes over time. Even though some customers report Prose products have improved the health of their hair in just one use, you’re going to want to see those results all the time, right?

The Prose Membership is a flexible subscription plan that has no additional sign-up cost.

When you become a member, you’ll get free shipping, 15% off all products, limited-edition gifts, new product testing, limited edition products, and exclusive content like their guided audio series.

It’s a power-packed list of perks. Plus, for every 10 products you purchase, they’ll give you one for free—like a coffee card, but way, way better.

You can customize your plan to receive your order at any frequency you like, and have the ability to pause or cancel your plan at any time with no penalty fee. 

If you’re new to the brand, you can activate your subscription to Prose products at checkout. If you’ve bought Prose before, you’ll need to access your Prose sign-in page.

Join by entering your Prose login on and head to ‘My Prose Account’. From there, simply click ‘My Salon Membership’. 

The Prose Hair Consultation: A Thorough Process for Tailored Products

Prose Hair Care offers a unique approach to hair care by providing customized products tailored to each individual’s hair needs. The process begins with a detailed consultation, which is designed to create a personalized hair profile for each customer.

This profile takes into account factors such as hair type, texture, and color, as well as individual concerns such as damage, dryness, or thinning.

The consultation process is thorough and can take up to 15 minutes to complete. It starts with a series of questions about the customer’s hair history and concerns. The questions are designed to provide Prose with a comprehensive understanding of the customer’s hair needs.

After the initial questions, Prose provides customers with a hair quiz that delves deeper into hair concerns and goals. The hair quiz is divided into three sections: hair type, lifestyle, and hair goals.

Customers are asked about their hair’s texture, thickness, scalp condition, and any current hair problems. In the lifestyle section, questions focus on styling habits, hair tools used, and diet. Finally, the hair goals section asks about the customer’s desired hair length, styling needs, and desired outcomes.

Once the consultation process is complete, Prose analyzes the data collected from the consultation and creates a custom formulation for the customer’s individual hair needs. Prose uses a combination of high-quality, natural ingredients to create personalized products that address each customer’s specific concerns.

The result is a unique product designed to meet each customer’s individual hair needs. Prose Hair Care products are free of harmful chemicals and are formulated with natural, plant-based ingredients.

Customers can feel confident knowing that their personalized products are designed specifically for their hair type, texture, and concerns.

In conclusion, the Prose Hair Consultation process is a thorough and personalized approach to hair care. By taking into account each customer’s unique hair profile, Prose creates customized formulations that address individual concerns and needs. The result is a personalized product that helps customers achieve their desired hair goals.

How to Use Prose Hair: Tips and Tricks for Best Results

Prose Hair is a customizable hair care brand that creates personalized products based on each customer’s unique hair profile. With high-quality, natural ingredients that are free of harmful chemicals, Prose Hair products are designed to nourish and strengthen hair, repair damage, and promote healthy hair growth. Here are some tips and tricks for using Prose Hair to get the best results:

Take the Prose Hair consultation seriously

The Prose Hair consultation process is a thorough one, and it’s important to answer the questions as accurately as possible. The more information Prose has about your hair, the better they can create a product that will work for you. Be sure to include any specific concerns or goals you have for your hair, such as reducing frizz or promoting growth.

Follow the instructions on the bottle

Each Prose Hair product comes with instructions for use, and it’s important to follow them carefully. This will ensure that you’re using the product correctly and getting the best results. Some products, like the Pre-Shampoo Hair Mask, may require you to leave them on for a certain amount of time before rinsing.

Use the right amount of product

Using too little product won’t give you the desired results, while using too much can weigh your hair down. Prose Hair products are designed to be customized to your hair’s specific needs, so be sure to follow the recommended amount for your hair type and length.

Use Prose Hair products consistently

Using Prose Hair products consistently is key to seeing results. While some products may show immediate benefits, others may take time to work. Consistency is key, so be sure to use the products as recommended and stick with them.

Customize your Prose

Hair routine as needed If you notice that your hair’s needs have changed or that you’re not seeing the results you want, consider revisiting the Prose Hair consultation process. You may need to adjust your product formulation or switch up your routine to better meet your hair’s needs.

By following these tips and tricks, you can use Prose Hair to get the best results possible. With personalized products and a commitment to using high-quality, natural ingredients, Prose Hair is a great option for anyone looking to improve their hair’s health and appearance.

Who Is Prose Hair For?

Prose Hair Care is for anyone looking for personalized hair care products tailored to their unique hair profile. Prose’s consultation process takes into account factors such as hair type, texture, length, scalp condition, and even geographic location to create customized shampoos, conditioners, and other hair care products.

This makes Prose a great option for those who have struggled to find hair care products that work well for their specific hair needs.

Additionally, Prose’s use of high-quality, natural ingredients makes it a good choice for those who are concerned about the potential harmful effects of synthetic chemicals commonly found in hair care products.


When it comes to customized hair care, Prose is not the only player in the game. Here are a few other popular brands to consider:

  1. Madison Reed: This brand offers personalized hair care products that are tailored to your hair goals and preferences. Madison Reed uses a quiz to determine your unique hair profile and create customized products that address your specific needs. They offer a range of hair care products, including shampoos, conditioners, and hair masks, that are free of harmful chemicals like sulfates, parabens, and phthalates.
  2. Function of Beauty: Function of Beauty creates customized hair care products that are formulated based on your hair type, hair goals, and preferences. They use a quiz to determine your unique hair profile and create personalized shampoos, conditioners, and other hair care products. Function of Beauty’s products are free of sulfates, parabens, and other harmful chemicals, and they offer a range of options for different hair types and concerns.
  3. Xmondo: Xmondo is a hair care brand created by hair stylist Brad Mondo. While they don’t offer fully customized products, they do offer a range of shampoos, conditioners, and styling products that are formulated to address specific hair concerns. For example, their Repairing Shampoo and Conditioner are designed to help strengthen and repair damaged hair, while their Thickening Shampoo and Conditioner are formulated to add volume and thickness to fine or thinning hair.

Prose Reviews: What Do Customers Think?

Prose Hair Care Review

For this part of my Prose hair care review, I’ll take a look at feedback on the brand’s website and Facebook page, Reddit, as well as an Allure magazine review, to see what customers have experienced with the company.

My first stop was Reddit. In a detailed Prose Reddit review, one user claimed the brand was “true to their word” when it came to shipping.

She received her order “in the mail about 4 days after” she placed it. In regards to the hair mask, her comment continued: “My scalp itches every 2 minutes…for once I didn’t want to scratch.” 

After using the shampoo and conditioner, the same customer reported, “My hair smelled incredible, and it felt ridiculously CLEAN.

Her overall opinion of her Prose routine was that her hair felt “light and healthy”, her curls were “defined” and had “never felt soft like this, unless I got [my hair] professionally done.” 

That’s a pretty critical piece of feedback if you ask me. Especially for someone like me with unruly curls. Next, I checked out a Prose hair care review on Allure.

In a Prose trial, the writer noted that Prose products gave them “silkier hair and less tangle-prone strands.” Since tangles can lead to breakage, this little tidbit is helpful for anyone who struggles with it.

Prose Hair Care Review

Hopping back over to, one of the many (there are 345,000 5-star reviews there, btw) positive Prose shampoo reviews read, “Prose is the best shampoo and conditioner I have ever used – and I have used a lot, including keratin treatments, anti-frizz sprays, all kinds of brands from the salons.”

As for customer service, I popped onto the brand’s Facebook page to get the scoop and found quite a few positive accounts.

Take, for example, this comment from a shopper: “Their customer service can’t be beat…they are very attentive and caring…not only did they allay my worries, but handled the situation in the most customer-friendly way.”

Honestly, the feedback for this brand is off the charts. I’m kind of blown away by how many people love it, and that just proved to me that there really is something to custom hair care. But more, there’s something to Prose.

Is Prose Worth It?

Prose Hair Care Review

With any beauty product, different ingredients have different effects on different people.

Any product that is made completely from natural ingredients, by people who are paid fair wages, by a brand that uses sustainable practice is also going to be on the costly side.

That’s the only issue I could possibly find with this brand. But I value the fact that subscribing helps save 15%.

I found countless Prose hair care reviews from customers that report how the products saved and transformed their hair, stopped hair loss, and restored curl patterns.

This speaks to the fact that the formulas really do work. Though I don’t think I need to say it at this point, I think their products are worth the buy 

Prose Promotions & Discounts 

Prose Hair Care Review

Though I searched the brand’s site, there are currently no Prose promotions or discounts available right now. To save big on a regular, consider becoming a member.

If you do, you’ll get perks like 15% off, limited-edition gifts, new product testing, limited edition products, and exclusive access to their guided audio series. Whether you subscribe or not, shipping is always free.

Where To Buy Prose

Prose Hair Care Review

Prose’s whole deal is that its formulas are custom, so you’ll need to take the quiz to find yours. To start, head to


Where is Prose located? 

Prose headquarters are located in New York. Their lab is based in Paris. Glamorous in different ways, these two inspiring cities give Prose its unique edge.

Where is Prose made? 

All Prose products are created and developed in Paris. They use sustainable ingredients from around the world. 

How does the Prose membership work? 

To become a Prose member, choose the subscription option at checkout. It’s available with no additional costs, you can sign up to receive their products at a frequency of your choice.

When you become a member, you will enjoy perks like free shipping, 15% off all products, limited-edition gifts, new product testing, limited edition products, and exclusive content. 

Is Prose all natural? 

Prose carefully selects a variety of natural and synthetic ingredients. I read that the synthetic ingredients they do use have mild risk.

Their formulas are always free of Parabens, Mineral Oils, Dyes, Sulfates, GMOs, Phthalates, and Methylisothiazolinone. 

Is Prose eco-friendly? 

Prose is a Certified B Company, and is carbon neutral—a goal they crushed in 2020.

The brand is transparent about their carbon footprint, and they only use ingredients that have been sustainably gathered. 

Although they use PET plastic bottles (for a good reason), their plastic is 100% recyclable and lighter, which lowers the weight for shipping and ultimately results in lower carbon emissions. 

Do Prose products contain sulfates?

I’m pleased to say that Prose products never contain sulfates. Their shampoos produce a light lather, much less than regular shampoos that contain sulfates. 

What kind of silicone does Prose use? 

Prose uses professional, high-quality, and water-dispersible silicone that will eliminate any residue on your scalp or hair. If you’d rather your products be silicone-free, you can specify that in your consultation. 

Is Prose safe for color treated hair?  

In your Prose consultation, it’s important to notify the consultant if you have color-treated hair. They will design all of your custom formulas to suit your current hair’s condition. 

Which Prose scent is the best? 

Prose products are all fragrance-free. Depending on your custom formulation, your product may have light, natural scents, like almond or lavender. 

Does Prose ship internationally? 

Currently, Prose only ships within the USA and Canada. If you require other shipping options, send an email to [email protected] to increase the chance of the brand being available in your country. 

How long does Prose take to ship?

All orders ship through USPS Priority. They do not offer expedited shipping and are normally delivered in 3-5 business days after shipment.

However, their current delivery timeline is approximately 10-15 business days. You’ll see a more specific shipping time at checkout.

Can you return Prose?

Prose offers a 100% satisfaction guarantee. You can return your order within 60 days of the ship date if you truly aren’t satisfied with your products. 

Prose pre-shampoo mask, shampoo, and conditioner can be adjusted and sent to you free of charge, or you can return your product for a full refund. For the hair oil and dry shampoo, these formulas cannot be adjusted and can only returned for a full refund. 

To start the process to receive your adjusted, free-of-charge formulas, email [email protected] with:

  1. Your order number
  2. Feedback

For a full refund, email [email protected] with:

  1. Your order number
  2. Reason for your return request

Prose will send you instructions on what to do next, as well as a pre-paid return label to send the original products back. If you’re requesting a refund, Prose will notify you when the amount has been credited back to your original form of payment. 

How To Contact Prose

If you need any other information I didn’t include in this Prose hair care review, you can fill out the Contact Form on the website, or send an email to [email protected].

Prose is available by email only Monday to Friday, 9 am to 9 pm EST. They will get back to you within 2-3 business days.

Looking for more hair care options? Check out these other popular brands:

Madison Reed 

Function of Beauty


Keeps Hair Review

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  8. Park YJ, Ryu JM, Na HH, Jung HS, Kim B, Park JS, Ahn BS, Kim KC. Regulatory Effect of Cannabidiol (CBD) on Decreased β-Catenin Expression in Alopecia Models by Testosterone and PMA Treatment in Dermal Papilla Cells PubMed Central J Pharmacopuncture. 2021 Jun 30;24(2):68-75
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  12. Trüeb RM. North American Virginian Witch Hazel (Hamamelis virginiana): Based Scalp Care and Protection for Sensitive Scalp, Red Scalp, and Scalp Burn-Out PubMed Central Int J Trichology. 2014 Jul;6(3):100-3
  13. Marto, Joana & Neves, Ângela & Gonçalves, Lidia & Pinto, Pedro & Almeida, Cristina & Simões, Sandra. Rice Water: A Traditional Ingredient with Anti-Aging Efficacy ResearchGate Cosmetics. 5. 26

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Color care
Mary Sisler
3 years ago Reply

I don’t color my very fine, dry, straight hair, but I received ‘smooth and vibrant clarifying wash’, and ‘volume enhancing color care’ leave in conditioner- I really like them tho! But I’m wondering what the correct set would be like? Do I do the survey over?

3 years ago Reply

I was looking for some shipping guidance when I happened upon your article. I put in my order on 1/25/2021. A shipping label was finally created on 2/19, but my order still has not actually shipped, and it’s 2/22. I really want to be optimistic about this product l, but I am getting so frustrated about how long this is taking when all the websites and articles say it only took days. Their current FAQ says 10-15 days for creation and then 3-5 for delivery.

I really want to add the scalp mask, but I’m concerned about how long that will even take, and if I actually like the products, how long of a buffer do I need to take into account for reorders?

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