Rugs Direct Review

About Rugs Direct

Rugs Direct Review

Area rugs can quickly transform your space into something entirely different without spending hours on planning or loads of money on a whole new interior design. Whether you want to change up the aura of your home dramatically or find an accessory to complement your current getup, Rugs Direct has got you covered. 

Rugs Direct offers a whole spectrum of high-quality, well-designed, and carefully constructed area rugs (as the name suggests). They have a collection of over 10,000 designs to choose from

The brand’s gorgeous Instagram has over 27.4k followers and features pictures of their rugs styled in homes. They’ve also caught the attention of the press making an appearance in Home Accents Today, Rug News, and BusinessWire. 

Ready to level up your space with some rugs? Then keep reading this Rugs Direct review. We’ll take a look at the brand’s most popular options, customer reviews and ratings, and shipping and return policies so you can decide whether to include some new aesthetics in your space.

Overview of Rugs Direct

Rugs Direct Review

Rugs Direct has been offering premium quality rugs since 1998. Partnering with manufacturers including Surya, Chilewich, Safavieh, Jaipur, and Loloi, the brand has been operating its online delivery service for over 20 years. 

Everything is interconnected, and Rugs Direct knows this is true for interior design as well. The brand aims to create rugs that elevate your home and seamlessly fit into any home styling: “Our mission is to help you tie your spaces together with meaningful décor.”  

Now that you have some background information on the brand, this Rugs Direct review will go over the prominent features:


  • Wide variety of indoor and outdoor rugs to choose from
  • Nation’s leading retailer for area rugs
  • Exceptional designs and quality 
  • Free shipping 
  • 30-day return policy 
  • 110% price-match guarantee 
  • Lots of deals and discounts 
  • Affordable prices 
  • Highly rated by customer reviews 
Rugs Direct Review

So, what’s the vibe you’re going for in your space? Is it contemporary and modern or traditional? Do you prefer bold and bright patterns or simple neutral solids? Regardless of your taste, this brand will have something for you. 

You’ll find a huge selection of different sizes, colors, and styles. Up next in this Rugs Direct review, we will showcase the brand’s top choices. 

Rugs Direct Area Rugs Review

It should come as no surprise that Rugs Direct is famous for their area rugs. Scrolling through the brand’s best sellers, you’ll find a mixed bag of rugs for indoor and outdoor use. In this section of the Rugs Direct review, we’ll feature the brand’s best sellers that will give you space the zhuzh you’ve been looking for. 

Rugs Direct Zuma ZUM-05 Area Rug Review

Rugs Direct Zuma ZUM-05 Area Rug Review
Rugs Direct Zuma ZUM-05 Area Rug

Want to upgrade your ancient rug for something a bit more fresh but not too fresh? The Zuma ZUM-05 Area Rug is the perfect addition to any traditional or modern home decor. Designed in collaboration with Amber Lewis and Zuma, this piece combines function with a laidback style.  

The bohemian pattern provides the home with an essence of warmth and coziness. Colored in silver and gray with neutral accents, this rug is versatile enough for any home design. We recommend placing this rug in a living room or common space. 

Made from 100% polyester, this rug resists stains, which is a good feature for family homes with a lot of traffic. And there’s no need to panic if the littlest member of your family spills their yogurt or juice. 

Coming in 11 sizes, ranging from runners to round and rectangular, the Zuma-05 Area Rug retails from $79 to $1,699. Note, all runner sizes don’t come with the fringe that outlines the border of the rug.

Rugs Direct Zuma ZUM-02 Area Rug Review

Rugs Direct Zuma ZUM-02 Area Rug Review
Rugs Direct Zuma ZUM-02 Area Rug

The brand saw how popular the Amber Lewis and Zuma collab was that they had to bring in another one. The Zuma ZUM-02 is an expressive area rug that will add a vibrant appeal to any area. 

This dark blue rug includes a delicate ivory pattern making it ideal for an area that could use a sense of calm. Simply look at this mesmerizing rug and feel all your worries fade away. 

Not only is this rug pretty but it’s durable too! Constructed from 100% polyester you can be relieved to know that this rug is designed to endure everyday wear while also resisting stains. 

The Zuma ZUM-02 comes in 11 sizes, from runners to round to rectangular shapes, and retails from $79 to $1,699

Rugs Direct Giada GIA-06 Area Rug Review

Rugs Direct Giada GIA-06 Area Rug Review
Rugs Direct Giada GIA-06 Area Rug

Calling all romantics who long for a simple life writing poetry by the lake! If you’ve always felt like an artist trapped in the body of a regular person, then the Giada GIA-06 Area Rug is for you. 

Inspired by Persian designs of the past, this traditional pattern includes vintage florals. This Rug Direct review believes this rug would add an elegant flair to any bedroom, reading room, or laundry area. 

This indoor rug is made from a combination of synthetic materials. It’s soft to the touch, durable, and versatile. The fringe detailing is a lovely bonus, though it’s not available on the round rug. 

You can get the Giada GIA-06 Area Rug in 15 different sizes ranging in price from $79 to $3,439. At the time of this Rugs Direct review, you can get it on sale from $59 to $2,749

Rugs Direct Zuma ZUM-06 Area Rug Review

Rugs Direct Zuma ZUM-06 Area Rug Review
Rugs Direct Zuma ZUM-06 Area Rug

Can’t decide between traditional and modern? In today’s world, you don’t even have to choose, you can have both. The Zuma ZUM-06 Area Rug combines a classic style with modern construction. This bohemian piece is a swirl of blue and ivory with charming vintage motifs in a rhythmic pattern. 

This area rug has a low height measuring 3/8” for easy cleaning and upkeep. It’s also OEKO-TEX certified which means this rug contains no harmful chemicals, making it pet and kid-friendly. 

Ready to add an heirloom rug to your home? You can buy the Zuma ZUM-06 Area Rug from $79 to $1,699

Rugs Direct Celestial CES-02 Area Rug Review

Rugs Direct Celestial CES-02 Area Rug Review
Rugs Direct Celestial CES-02 Area Rug

A sunset is a beautiful sight to see, no matter where you are but it’s only available outside. Why not bring that same sort of beauty indoors? Whether you’re looking to add a warm or cool element to your space, the Celestial CES-02 Area Rug has options for both. 

This area rug includes a nice mixture of contrasting colors to brighten your home. Available in a variety of colors, including sea life, ivory/teal, ivory/gray, and ivory/pink, you can emulate your very own sunrise or sunset inside your home. 

Made in Turkey from 100% synthetic fibers, you won’t have to worry about spills and stains. We love a resistant rug that requires little attention. 

The Celestial CES-02 comes in 15 different sizes and retails from $50 to $1,059. At the time of this Rugs Direct review, you can get it on sale from $50 to $845

Rugs Direct Padma PMA-01 Area Rug Review

Rugs Direct Padma PMA-01 Area Rug Review
Rugs Direct Padma PMA-01 Area Rug

Feeling fancy? For those looking to add an extra bit of elegance to their space, the Padma PMA-01 Area Rug is the piece for you. 

This rug has Persian-inspired florals throughout, giving it a traditional appeal. We think this piece is especially suitable for dining rooms, offices, or anywhere that could use an eye-catching visual. 

Uniquely made from 100% hand-hooked wool by artisans, this rug is equal parts plush and durable. Your feet will be graced with comfort while walking over this piece. 

Available in 6 different colors and 12 sizes, the Padma PMA-01 Area Rug starts at $79 to $1,639. At the time of this Rugs Direct review, you can grab it at a reduced price from $59 to $1,309

Who Is Rugs Direct For? 

Rugs Direct Review

Rugs Direct is for anyone looking for a high-quality area rug for their home. Although the brand is geared mainly towards middle-aged and older folks, anyone can find a rug that captures their attention. With over 10,000 designs to choose from, we’d be surprised if there wasn’t something for your unique aesthetic. 

Rugs Direct Reviews: What Do Customers Think?

Rugs Direct Review

Sure, these rugs are beautiful to look at and they’re family-friendly and can handle a lot of foot traffic, but what do the brand’s customers really think about the company? We’ll take a look at Rugs Direct reviews from the brand’s site and third-party sources like Trustpilot and Reseller Ratings. 

Let’s check out the rating of the brand’s best sellers before diving into the reviews: 

  • Zuma ZUM-05 Area Rug: 4.4/5 stars from 8 reviews 
  • Zuma ZUM-02 Area Rug: 4.9/5 stars from 14 reviews 
  • Giada GIA-06 Area Rug: 4.6/5 stars from 22 reviews 
  • Zuma ZUM-06 Area Rug: 5/5 stars from 5 reviews 
  • Celestial CES-02 Area Rug: 4.7/5 stars from 74 reviews
  • Padma PMA-01 Area Rug: 4.8/5 stars from 77 reviews  

As you may have noticed, the brand’s items are well-received by its customers. Many customer reviews are enchanted by the range of designs, affordability, and quality of the brand’s area rugs. 

First, we’ll focus on the Padma PMA-01 since it gained the most ratings out of all the best sellers. There was an overwhelming amount of reviews that spoke highly of the design of this rug. 

From 77 reviews on the brand’s site, one 5-star reviewer said: “I love this rug, the soft yet vibrant colors are thrilling and the design is so pleasing. I like that the designer took elements of classic oriental rugs and played with them to make this charming design. It is so comfortable to walk on and adds a touch of luxury and warmth to the room.” 

Rugs Direct has a 4.4/5 star rating from 32,740 reviews on Trustpilot. For this Rugs Direct review, we found several customer testimonials who rave about the brand’s fast shipping and consistently good service. One happy customer from Trustpilot wrote: “The rug came super quickly and it is exactly what I expected. What a great upgrade to my dining room space!”

Another 5-star reviewer commented: 

“​​I specifically wanted to order rugs made in the USA. The braided rugs I purchased are beautiful and very well made. They arrived quickly and the Rugs Direct website made ordering very easy. Last year I bought my porch rugs from Rugs Direct and had the same excellent service… That is the reason I am a repeat customer and will rely on them for my decorating needs.”

Lastly, on Reseller Ratings, the brand has an average rating of 4.4/5 stars from 28,378 reviews. Again, many customers express how impressed they are with their Rugs Direct area rug. Common themes include design, function, and prompt arrival. 

An ecstatic reviewer mentioned: ​​”My rug arrived quickly, and it is as beautiful as the pictures. I would definitely order again from Rugs Direct.”

After everything we came across while writing this Rugs Direct review, we can see why the brand is known as the nation’s leading retailer for area rugs. People seem to be enthralled by the brand’s customer service, quick delivery, and beautiful designs. 

Is Rugs Direct Legit?

Rugs Direct Review

Yes! Rugs Direct has been in business for over 20 years now. Many customer reviews report receiving their order very quickly so you have nothing to worry about in terms of delivery time.

Plus, we didn’t find any red flags while writing this Rugs Direct review, so you’ve got the green light. 

Is Rugs Direct Worth It?

Rugs Direct Review

Rugs Direct is a niche brand that knows what they’re doing when it comes to creating area rugs. Their rugs come in various shapes, sizes, colors and patterns—whatever you’re looking for, they most likely can accommodate your request. Not to mention, they’re made from good quality materials and are fairly affordable. 

If you’ve been in the market for a rug to spiff up your place for quite some time, then we highly suggest checking the brand out! You’re sure to find something that speaks to your style. 

Rugs Direct Promotions & Discounts 

Rugs Direct Review

Looking for a Rugs Direct coupon to apply to your order for some extra savings? We suggest signing up for emails on the brand’s website to receive 10% off your first order. 

You can also use a Rugs Direct promo code to save a little extra cash. Listed below, are some the current promotions: 

  • Sign up for mobile texts and receive 15% off 
  • Save up to 52% off select brands 
  • Save up to 65% on items featured in the Spring cleaning sale
  • Save up to 65% on large area rugs 
  • Save up to 65% on runner rugs 
  • Save up to 80% on closeouts 

The brand even has a Sale page dedicated to all the great deals they have going on so you don’t miss out! 

Where to Buy Rugs Direct

Rugs Direct Review

Rugs Direct has been an exclusively online retailer since its fruition in 1998. That being said, if you like anything you see, you can buy it directly through the brand’s website. No need to waste gas driving to a store!


Rugs Direct Review

Who owns Rugs Direct?

Winchester Carpet & Rug Co., Inc is the parent organization of Rugs Direct. This company was founded in 1993 and has its headquarters located in Winchester, Virginia. And the current CEO is Myles Felsing.  

Does Rugs Direct ship internationally?

Unfortunately, Rugs Direct only ships to addresses in Canada, the US, and Puerto Rico. They don’t provide shipping to APO addresses or PO boxes. Hopefully, they’ll deliver to more countries in the future. 

What is Rugs Direct’s Shipping Policy?

So, you’ve added one of the brand’s area rugs to your cart…now what? Depending on where you’re ordering from and the size of your order, there are different shipping costs, times, and methods. 

Here’s a breakdown of the shipping costs: 

  1. Addresses in the contiguous US: Free shipping + $8 processing and handling fee
  2. Addresses outside of the US: $8 processing and handling fee + additional shipping charge based on your destination (calculated at checkout)
  3. Large items: Rugs wider than 9 feet and have a length and width over 13.75 feet, or weigh more than 150 lbs, will be charged an additional fee of $40

In terms of delivery time, most orders will ship within 1-2 business days. After that, it will take approximately 2-3 weeks for in-stock items to arrive. If you order a custom rug or large rug it could take longer for your delivery to be fulfilled due to the amount of time it takes to make the rug. 

Most items are shipped via UPS delivery service. You can track your order by contacting the customer service department or sending an email to [email protected]

What is Rugs Direct’s Return Policy?

Rugs Direct offers you 30 days from your delivery date to send in a return request if you aren’t completely satisfied with your order. If you receive a damaged item then you should contact customer service within 14 days from your date of receipt. 

Before returning your order keep in mind: 

  • Custom orders, sample-sized rugs, sale items, and accessories are nonrefundable 
  • Items must be in original condition 
  • Returns must include a Return Authorization number 
  • Returns without a Return Authorization number, or shipped to the wrong address will be charged a 20% fee 
  • Refunds will be issued between 1-2 weeks in your original form of payment

How to Contact Rugs Direct

Enchanted by a pretty Persian rug featured in this Rugs Direct review? If you have any additional questions about the brand, we recommend reaching out to them. 

Contact them via: 

Rugs Direct hours of operation are Monday through Friday, 9 am to 8 pm, and Saturday 9 am to 5 pm ET. 

Check out similar brands you might like:

Ruggable Rugs Review

Benisouk Rugs Review

Boutique Rugs Review

Rugs USA Review

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