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Wayfair Furniture Review

About Wayfair 

About Wayfair
Wayfair Furniture

Wayfair carries furniture, rugs, lighting to decor items to find everything you need to turn your home into a stylish haven. 

Wayfair has a substantial following and customer base with a multitude of retailers and 7 million happy customers under its belt.

Wayfair also has 1.6 million followers on Instagram and has been featured in Buzzfeed, Vox, BusinessWire, and The New York Times.

This Wayfair furniture review will introduce you to the company’s story and some of its best-selling items. So if your home needs a makeover, Wayfair might be just the thing you’ve been looking for.

Overview of Wayfair 

Overview of Wayfair

The company was founded in 2002 by Wayfair CEO duo, Steven Conine and Niraj Shah after analyzing internet shopping patterns and demand.

What started as a simple idea born in Steven’s tiny spare bedroom, would blow up into a decor empire raking in billions of dollars in revenue, with a catalog of over 18 million products and 5 distinct brands under its umbrella: Wayfair.com, Birch Lane, Joss & Main, AllModern, and Perigold.

The company is headquartered in Boston, Massasuchettes and now employs over 16,700 people.

Pros

  • Millions of products ranging from bathroom, kitchen, bedroom, mudroom, and more 
  • Products for every price point
  • A Rewards Program that offers deals and savings to members
  • Orders over $49 are eligible for free shipping
  • 30-day return policy

Cons

  • Shipping and handling is not refunded when making a return

Next up, this Wayfair furniture review will cover some of their most popular products. So if you’re looking for design inspiration, keep reading for a selection of top-selling Wayfair cabinets, area rugs, and more.

Wayfair Murphy Bed Review

Wayfair Murphy Bed Review
Wayfair Murphy Bed

This Murphy Bed boasts favorable ratings and you can tuck it away during the day and simply unfold it at night.

This bed is made out of engineered wood and is available in: White, Antigua, Bark Grey, and Bark Gray/White and measures at 83.58” H x 58.66” W x 87.3” L.

One Wayfair furniture review reads: “The bed feels sturdy and looks nice! We are turning our second guest room into a nursery and did not want to lose our office to keep a second guest room. The Murphy bed was the perfect solution to add to our office.”

The bed comes with a one-year warranty, and it is important to note that it does not come with a mattress, but does come with slats and a headboard.

The Murphy Bed is currently marked down to $1,626 (from $2,232).

Wayfair Imani Velvet Convertible Sofa Review

Wayfair Imani Velvet Convertible Sofa
Wayfair Imani Velvet Convertible Sofa

This Imani Velvet Convertible Sofa is made of engineered wood with faux velvet upholstery. The back of the sofa can be folded down to create a comfortable bed, as it is filled with foam for optimal support. 

This sofa bed comes in a variety of 7 eye-catching colors including Tan, Blue, Green, and Gray and measures 34” H x 81.5” W. One Wayfair furniture review for this product reads:

“I LOVE this couch! It was super easy and quick to put together. The velvet material and style of the couch seem way more expensive than the actual price of the couch. Easy to put back into a sleeper position. Highly recommend this sleeper couch!!

Pair this sleeper sofa with one of your favorite Wayfair TV stands and lighting, and you’ve got yourself a stylish-looking space. The Imani Velvet Convertible Sofa rings in at $700 (marked down from $844). 

Wayfair Ronaldo 27.5″ W Polyester Armchair Review

Wayfair Ronaldo 27.5" W Polyester Armchair
Wayfair Ronaldo 27.5″ W Polyester Armchair

The Ronaldo 27.5” W Polyester Armchair, is a mid-century modern beauty is made with a neutral polyester blend and solid wood and comes in Light Blue, Grey, Teal, and Taupe.

Measuring at x 27.5″ L x 32.7″ W x 29″ H Wayfair recliner chair. The Ronaldo 27.5” W Polyester Armchair has a weight capacity of 300lbs and is priced at $460.

Wayfair Lucca 44″ Console Table Review

Wayfair Lucca 44" Console Table
Wayfair Lucca 44″ Console Table

The Lucca 44” Console Table is the perfect multipurpose table for your front hallway with a wooden finish and 2 soft-close drawers

The piece also features a wooden top with a distressed finish and a metal base. Measuring 44″ L x 15.7″ Wx 32″ H, use this piece for a front hall or mudroom piece or, ladies, keep this in your bedroom for a convenient makeup table! 

If you’re interested in purchasing this Wayfair console table (also doubles as a buffet table) keep your eye out for a restock. The Lucca 44” Console Table is on sale for $410.

Wayfair Galveston Frame Coffee Table Review

Wayfair Galveston Frame Coffee Table
Wayfair Galveston Frame Coffee Table

The Galveston Frame Coffee Table features a genuine marble top and a metal base. It is also built to personalize as the marble top comes in White or Marble and the base comes in Chrome or Gold.

Though it requires assembly, this table measures 14.5″ H x 36″ W x 36″ D, making it just small enough to fit in your living room. So if you’re looking for an upgrade in the coffee table department, this one is a contender. It’s priced at $760 (marked down from $840). 

Wayfair Soleia Handmade Tufted Azure Rug Review

Wayfair Soleia Handmade Tufted Azure Rug
Wayfair Soleia Handmade Tufted Azure Rug

The Soleia Handmade Tufted Azure Rug is one of the most popular Wayfair area rugs. This rug comes in many sizes and colors, and the tufted wool/viscose blend rug is handmade in India.

The rug is designed for indoor use only and this Wayfair furniture review notes that this rug works best with a rug pad to prevent slipping and sliding.

One concerning thing that was found upon researching this product is that it seems to shed a little, so indoor Wayfair rugs are better for low traction areas. 

This stylish Soleia Handmade Tufted Azure Rug comes in 5 rectangular sizes:

  • 3’9″ x 5’9″: $230
  • 5’6″ x 8’6″: $520
  • 7’9″ x 9’9″: $850
  • 8’6″ x 11’6″: $1080
  • 9’6″ x 13’6″: $1970

Plus, 2 round sizes at:

  • 6′: $450
  • 8′: $760

Finally, 1 Runner size at 2’6″ x 8′ for $300.

Wayfair Forest Misty Jungle Natural Textile Wallpaper Review

Wayfair Forest Misty Jungle Natural Textile Wallpaper
Wayfair Forest Misty Jungle Natural Textile Wallpaper

The Forest Misty Jungle Natural Textile Wallpapers is a clean product that is also:

  • Moisture and U.V. resistant
  • Sound and thermal insulated
  • Non-pasted
  • Easily repositionable

It comes with glue, which you will need to use to apply the wallpaper, and doesn’t leave a residue if you change your mind and peel it off. 

This Forest Misty Jungle Natural Textile Wallpaper is currently on sale for $580 marked down from $830 for a 75” L x 112” W roll. Jump on this Wayfair wall art trend!

Wayfair Joaquin Patio Folding Bar Table Review

Wayfair Joaquin Patio Folding Bar Table
Wayfair Joaquin Patio Folding Bar Table

The Joaquin Patio Folding Bar Table from Beachcrest Home brings luxurious style and function to your backyard oasis. This table folds and wheels around for convenience, so it’s easy to roll it straight to your house from the Wayfair store.

Made from acacia hardwood, this home bar will hold all of your bottles and necessary supplies for your time spent out in the sun.

Use as a portable Wayfair kitchen island when you’re having poolside dinner with the family on a Saturday night. This product is close to selling out for $1,400. Don’t forget to check out other Wayfair patio furniture to compliment your new bar! 

Wayfair George Nelson Platform Bench Review

Wayfair George Nelson Platform Bench
Wayfair George Nelson Platform Bench

Wayfair customers think this one wins the most compliments. One furniture reviewer called the George Nelson Platform Bench an “Amazing bench!! I ordered two of them, and I was extremely happy with the product!”

The bench is made of solid wood with metal legs and has ample storage space underneath the bench as well. It’s designed for bedrooms, entryways, dining rooms, and living rooms for versatility.

George Nelson Platform Bench comes in 2 colors of:

  • Walnut: 14″ H x 60″ W x 18.5″ D for $350 (down from $370)
  • Natural: 14″ H x 49″ W x 18.5″ D for $316 (down from $340)
  • Natural: 14″ H x 60″ W x 18.5″ D for $350 (down from $370 and out of stock)
  • Natural: 14″ H x 72″ W x 18.5″ D for $415 (out of stock)

Wayfair furniture reviews: What Do Customers Think?

Wayfair furniture reviews: What Do Customers Think?

According to the research conducted by this Wayfair furniture review, the brand is trusted and loved by many for its immense selection of products and styles

On ConsumerAffairs.com, the brand received an average of 3.5/5 stars, from an average of 2,673 reviews. One reviewer shared,

[I] decorated my whole house through Wayfair. I have to say, I was skeptical about ordering online, but Wayfair made it not only very easy, but I was able to keep within my budget and the products purchased were great quality/buys!”

Wayfair received an average of 5-stars from 91 reviews and an overall score of 9.5/10 on Slumber Search. A repeat customer provided details:

“I have been buying from Wayfair for a couple of years and have had a great experience. Occasionally something might be damaged in shipping and customer service reshipped immediately.” They also mentioned that international shipping was more likely to be delayed, but it was always taken care of. 

Unhappy customer reviews collectively have issues with shipping and customer service.

This Wayfair furniture review found some negative feedback from customers on Trustpilot, where Wayfair received 1.5/ 5 stars out of 621 reviews. Some very upset customers reported missing or damaged items.  

One Reddit review reads,

Ordered 1 bedding throw pillow on 12/15/2020. The order was canceled 1 week later with no explanation. Called customer service and they could not give me a reason, … They couldn’t help me reorder it by phone so I had to go back to the website to reorder it at a higher price.”

Is Wayfair Worth It?

Is Wayfair Worth It?

How legit is Wayfair? Based on the research presented, this Wayfair furniture review would urge you to purchase from the brand for delivering on their mission to provide great furniture.

Wayfair offers countless pieces that can’t be found at your average home decor store, and with affordability. Whether you are looking for a new Wayfair desk, armchair, or other furniture and accessories …the options are endless.

According to positive commentary online, their furniture will add life to your space no matter what your budget or taste is. If you want to feel more confident before putting items into your cart, sift through some of the experiences repeating customers have shared.

The negative comments are worrying since customers are reporting inconsistent customer service experiences and claims of damaged orders. However, a majority of reviews lean toward the positive, and many have purchased products through Wayfair from all around the world without any serious issues.  

If you do come across issues with the brand, you can always rely on their 30-day return policy.   

Wayfair Promotions & Discounts 

Wayfair Promotions & Discounts

Are you looking for a Wayfair coupon code? The store offers codes and promotions directly to their customers, so the best way to receive coupons and promotions is to sign-up for their emails.

Shipping over $35 is free, and Wayfair often has Closeout Deals where selected overstock furniture is priced extremely low. 

There is currently a 70% off storewide discount for every day of the week under their Daily Sale. So always keep your eyes peeled…and don’t forget about the eventual Wayfair Black Friday sale.

Where to Buy Wayfair

Where to Buy Wayfair

For the best selection, browse through the brand’s retail website: Wayfair.com. Products may be found in other stores as well, as they are not exclusive to Wayfair. 

FAQ

FAQ Wayfair

Is Wayfair in Canada? 

Wayfair does have a Canadian website: Wayfair.ca 

Is Wayfair Australian? 

Wayfair did have an Australian site. It was afterward acquired by Temple and Webster and can now be found under that name.

Is Wayfair good quality?  

Yes, Wayfair’s products are high-quality. If you’re looking for furniture that will last a long time, we recommend browsing through items under the higher-end price points. 

Are Wayfair stores closing? 

Wayfair’s only store has plans to close. The brand will remain online-only for the foreseeable future.

What credit score is needed for Wayfair? 

To be approved for a Wayfair credit card, you must meet the standard eligibility score of 580 and up

Does Wayfair accept bad credit? 

Wayfair will work with you if you have a poor credit score. But, your options will be limited and you will be susceptible to higher interest rates. To learn more, use your Wayfair credit card and log in to your account.

Does Wayfair have free shipping? 

Wayfair offers free shipping on orders over $35

What shipping service does Wayfair use? 

Wayfair uses UPS and FedEx for smaller items. Specialty carriers handle the larger ones. You can follow your purchase journey on your Wayfair account or with the provided tracking code. 

How long does it take for Wayfair to deliver?

Shipping times vary depending on your item(s) and delivery location.

Does Wayfair pay for return shipping?

Wayfair does not pay for return shipping, there is a cost in place. This amount will be subtracted from your refund.

How do I return items to Wayfair?

Many customer reviews shared stories of returning defective products with ease. Most items can be returned within 30 days of receiving them, aside from clearance items and select others.

Wayfair Products must be in good condition and with the original packaging intact to be eligible. The return shipping fees will be deducted from your refund.

Will Wayfair offer a refund on assembled furniture? The answer is no. However, the return policy on damaged items may allow you to return your already assembled piece if it is defective or decently damaged

How to Contact Wayfair

If you are looking to contact the team beyond this Wayfair furniture review, you can connect via:

Main phone line: 844-731-3220
Returns: 844-263-4868
Customer service: 844-731-3220

Customer service lines close at midnight EST.



We know furniture shopping needs research, that’s why we’ve covered other brands so you can have more options to choose from. Below you’ll find more brands with great furniture.

Albany Park

Design Within Reach

West Elm

Lovesac

Poppin

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