West Elm Furniture Review

About West Elm 

West Elm Furniture Review

West Elm is a high-end furniture and home decor company known for its trendy and modern designs. Their collection ranges from West Elm rugs, West Elm chairs, to West Elm modern wall art. With a huge following of over 2.4 million on Instagram, they have been featured in numerous publications including PopSugar, the New York Magazine, the Huffington Post, and Refinery29

If you’re in the market for modern pieces for your home, this company might be for you. This West Elm furniture review will take an in-depth look at the brand, its products, customer ratings, promotions, and more, to help you decide if their collection is right for your pad.

Overview of West Elm

West Elm Furniture Review

West Elm was launched with its first ever catalog in 2002 under its parent company of Williams-Sonoma and Pottery Barn. More specifically, Williams-Sonoma is one of the oldest and largest e-commerce retailers that sells kitchen-wares and house furnishings, starting all the way back in the 1940s.

West Elm produces a variety of contemporary and mid-century home decor, furniture, and wares, for the modern consumer. Their headquarters are now based in New York City. 

West Elm also focuses on lessening its ecological footprint, with 60% of their products supporting at least one sustainability initiative. A portion of their inventory is Fair Trade certified, handcrafted, organic, or sustainably sourced. Additionally, 35% of their wood furniture is FSC certified, meaning they help support forests and ecosystems worldwide. 

“You shouldn’t have to choose from getting value and shopping for your values. Or between looking good and feeling good. From natural materials to nontoxic finishes, we’re making it easy for you to create a healthier home.”

Before we get into this West Elm furniture review, let’s go over some initial pros and cons:


  • Thousands of contemporary home decor, furnishings, wares, and furniture to choose from
  • Sustainable and environmentally friendly business practices
  • West Elm credit card for customers to earn rewards every time they shop
  • 3D room planner allows customers to see how their products fit into their room 
  • Free design services including virtual consultations and phone calls
  • Installment payment options through Affirm


  • Pricier compared to other furniture retailers
  • Varied customer reviews 
West Elm Furniture Review

So, what’s your aesthetic when it comes to home decor? There are a variety of options available, including minimalism, vintage, rustic, transitional, French country, and more.

Whatever your taste is, there’s a large inventory of home-related paraphernalia that can complement many interior design styles, like opulent West Elm chandeliers and West Elm beds with modern flair.

West Elm Furniture Bestsellers

From sculptural, overarching West Elm lamps that embody an artistic quirk, to contemporary West Elm bedding, you’ll have plenty of options to choose from. 

Before you start perusing their catalog, take a look at this West Elm furniture review, as we highlight a selection of bestsellers that might pique your interest. 

West Elm Modular Sectional Review

The sofa is one of the most integral pieces of furniture to have in the living room. Not only does it fill empty space, it’s an area where family and friends can gather. However, don’t settle for just any type of couch. The Modular Sectional, hailing from their Harper collection, delivers a sense of contemporary class and elegance that is sure to elevate your living space. 

This modern and Scandinavian West Elm sofa features a low profile with thick shapely arms and a slim seat deck. It also features wide, tailored cushions that are made for sitting down or stretching out. Some key features of the Modular Sectional include a kiln-dried frame, metal legs finished in antique bronze, and webbed seat support. 

There are nine ways to assemble this stylish sectional, depending on the layout of your room. This includes left-arm chaise, right arm two-seater sofa, and corner. Customers can also choose the fabric and color that would work the best in their living space. These customizable options mean the sectional varies in price from $899$1999.

West Elm Mid-Century Leather Show Wood Chair Review

If you’re looking for a fashionable and reliable chair, look no further than the Mid-Century Leather Show Wood Chair. This understated beauty features a sleek silhouette that’s perfect for the minimalist or rustic home decor vibe. It showcases solid ash wood arms and legs covered in a pecan or espresso-stained finish

Upon the legs holds your choice of genuine top-grain leather or vegan leather. This West Elm chair is contract grade– meaning it’s very durable. Consider buying two with a West Elm coffee table, so you can create the ultimate breakfast space to sip your morning brew and read the newspaper (tablet or print). 

The Mid-Century Leather Show Wood Chair varies in fabric, color, and leg style which all differ in price. This ranges from $799$2148, which is a limited-time offer.

West Elm Volume Side Table Review

Traditional side tables can oftentimes be quite plain. However, the Volume Side Table features a unique cylindrical design, which is almost akin to a tree trunk. With its rounded base and beautiful wood grain, this West Elm Side table is simplistic enough to go in any modern household. 

Polished with a water-based finish, this table has wood wrapped with a cool walnut finish or winter wood veneer. Additionally, all wood is kiln-dried for added durability. It is also high enough to accompany most West Elm couches.

As a cool little addition, place a wireless charging pad and a simple white lamb for a modern, high-tech touch. The Volume Side Table costs $249, $23/month with Affirm. 

West Elm Media Console Review

First impressions are always important. When guests enter your house, you want your home to look as neat and orderly as possible. To impress your guests, go for the tribal Media Console for your foyer or living room.

Perched on Y-shaped metal legs in an antique brass finish, it holds kiln-dried mango wood with three compartments containing adjustable shelves. It is worth noting that the mango wood is sustainably sourced from trees that no longer produce fruit.

This Media Console accommodates a flat-screen TV up to 80” with four cutout openings at the back for cord management. If you’d like this in your foyer space, try placing some in-season flowers in an elegant vase for a more traditional look. 

As a finishing touch, there’s a beautifully carved, geometric pattern on the front for added visual interest. Measured at 19” in depth and 27” high, the West Elm Media Console comes in three different colors that vary in price:

  • Flax: $1499 (or $136/month with Affirm)
  • White or black: $1699 (or $154/month with Affirm) 

West Elm Mid-Century Smart Desk Review

Desks can be considered the hub of hard work. Whether you’re busily writing your next article, or holding an important Zoom meeting, it’s quite important to get a desk that’s durable, and can hold many things.

This mid-century desk is made out of Fair Trade certified eucalyptus wood that’s sustainably sourced, kiln-dried for strength, and completed with water-based finishes. 

Created in collaboration with Pottery Barn Teen, this GreenGuard certified West Elm desk also features a USB power strip, integrated LED lighting, and a handy corkboard for your reminders and post-it notes.

The Mid-Century Smart Desk comes in either acorn or white. Make this an integral part of your bedroom for just $799 or $73/month with Affirm. 

West Elm Quinn Lacquer 6-Drawer Dresser Review

There’s nothing like a bedroom dresser to organize your clothes and hold your vanity mirror. The Quinn Lacquer 6-Drawer Dresser features a glamorous and vibrant silhouette, as it showcases textured drawer fronts and lofty metal legs.

All parts of this West Elm dresser are made out of extra strong kiln-dried mahogany wood and covered in a haze lacquer finish. What’s especially cool about this dresser is that its legs have built-in levelers that can adapt to varying floor levels.

It also has six drawers that open on metal gliders, which makes it super easy to pick out your outfit for the day. The Quinn Lacquer 6-Drawer Dresser is priced at $1399, or $127/month with Affirm. 

West Elm Cotton Duvet & Standard Sham Review

It’s time to ditch those itchy granny quilts and thin bedding blankets. The Cotton Duvet & Standard Sham is as cozy as your favorite t-shirt. Woven from cool-to-touch organic cotton percale, it makes garment washing extra cuddle worthy.

Its luxurious and relaxed look will surely elevate any traditional bed to a more contemporary and modern design. You don’t just have to buy just the sham, you can also purchase a duvet cover, duvet cover and sham, or set of two shams.

Customers can also select the size of their sham depending on the dimensions of their bed. The Cotton Duvet & Standard Sham comes in multiple neutral colors. Complete this bedding set by adding other West Elm pillows, matching West Elm pillow covers, and West Elm duvet covers. 

The price for the Cotton Duvet & Standard Sham varies in price, depending on the sham or set:

  • Duvet Cover and Sham Set for King/Californian: $209 (or $19/month with Affirm)
  • Individual sham for Euro Sham in asphalt: $40
  • Set of two shams for standard sham in stone white: $59 

West Elm Linen & Luster Velvet Curtain Review

If you have a feeling that your living room is missing something, chances are that you overlooked an essential touch of warmth–curtains. The curtain can easily make or break a room, as its color or design can impact the overall aesthetic or vibe.

The Linen & Luster Velvet Curtain showcases a lightly colored European linen with a luxurious golden oak velvet at the bottom for a modern color-blocking effect. Not only do these West Elm curtains brighten up the room, but they also block out any glaring sunlight and help insulate the windows.

Available in various lengths, pair this curtain with a golden or brass curtain rod for a more glamorous look, the Linen & Luster Velvet Curtain comes in three sizes:

  • 108”: $179 
  • 84”: $149
  • 96”: $164 

West Elm Hand-Knotted Fragment Rug Review

Rugs not only provide a more homey look to your bedroom or living space, they also offer some protection to your floors. The Hand-Knotted Fragment Rug is the perfect floor mat to add some jazz to your space.

This rug is handcrafted by highly skilled artisans in India, which is made out of a combination of wool and viscose. Featuring a subtle fragmented, abstract design, it’s colored with muted beiges, greys, and hints of navy blue.

Pair this beauty in your living room next to a set of matching leather chairs and a West Elm dining table. The Hand-Knotted Fragment Rug will be sure to bring some extra spice for $281

West Elm Reviews: What Do Customers Think?

West Elm Furniture Review

This West Elm furniture review found a varied customer response based on its research. On Trustpilot, they have a ranking of 1.3/5 stars with over 280 reviews.

Customers noted that there were issues with their delivery times, having reported delays or not receiving their orders. There are also reported issues with customer service, with buyers claiming the team was unhelpful in remedying problems or were unresponsive. 

“I placed an order for a couch in early November. I am accepting of Covid delays, what I am not accepting of is the lack of customer service, lack of transparency, mixed messages and zero resolution when trying to figure out where the $2,500 couch I ordered is,” one Trustpilot reviewer wrote. 

There are also continued negative customer reviews on a few of their Yelp pages. For instance, in their Californian location, they have 2/5 stars from 430 reviews on Yelp, and 3/5 stars on Consumer Affairs from 558 ratings.

While there are more reports of bad customer service and delivery issues, other buyers reported problems with the quality of their furniture. This complaint echoes a 2018 Vox article that described shedding sofas and cushions that didn’t hold their shape

West Elm Furniture Review

“They started leaking feathers all over the place, the cushions didn’t hold their shape. … 3 and half months later, I sat on one of the couches and the front beam snapped in half,” The author wrote, adding that “West Elm won over millennials. But now it’s really pissing them off.”

Not all customers are dissatisfied with their West Elm pieces. Slumber Search rates the company 7.7/10 stars out of 129 votes, and Influenster provides a 3.6/5-star rating from 166 reviews. Fans of the brand love the modern designs and were impressed by the quality. There were also limited reviews that reported positive customer service experiences. 

Is West Elm Furniture Worth It?

West Elm Furniture Review

This West Elm furniture review is wary to recommend this brand due to the number of negative customer experiences. But, let’s go over the positives first.

West Elm has a wide array of furniture, home decor, wares, and furnishings that are all beautiful to look at. All of their products have a modern and contemporary feel that is very much on-trend. 

Customers can shop through their sustainable furniture collection. It’s nice to know that a sizable majority of their items are environmentally friendly and ethically made. Another advantage is their room planner feature, which makes it easy to see how the furniture would look in the room it’s intended for.

However, it is hard to overlook the positives when there are several negative reviews. There are poor ratings across many credible websites such as Trustpilot and Yelp, which detail horrible customer service experiences and delivery issues.

The amount of negative reviews has reached the point where it becomes newsworthy, with poor ratings conveyed in several media outlets.

There’s still no harm in pursuing their furniture collection, but be on your guard. Based on this West Elm furniture review, a positive experience is hit or miss. 

West Elm Promotions & Discounts 

West Elm Furniture Review

You can shop the West Elm outlet sale and get select products for a discounted price. They also have a rewards program, where customers can get a credit card or sign up for ‘The Key’ to be given special rewards and exclusive access to deals

They also offer a student discount and send a West Elm promo code worth 15% off upon signing up on their website. West Elm also has a military discount of 15% off.  

Where to Buy West Elm Furniture

West Elm Furniture Review

You can access their furniture collection through WestElm.com. If you prefer to shop in-store, there are West Elm locations in Canada and the United States. Customers can search ‘West Elm near me’ by visiting the store locator on their website. 


Is West Elm owned by Pottery Barn? 

Yes, West Elm is operated under its parent company of Williams Sonoma and Pottery Barn.

Does West Elm offer free shipping?

Only a few items are eligible for West Elm free shipping, such as their Chenille Rib Throw and Cotton Knit Throw

What is West Elm’s flat rate delivery fee?

West Elm ships throughout Canada, the United States, Mexico, Australia, and the United Kingdom. For international destinations, customers must order on their desktop, laptop, or anything other than a mobile device.

Shipping options include front door parcel delivery, local pickup from a UPS Access Point, truck delivery, or store pickup. For West Elm ship-to-store delivery, customers can pick their orders up from a local store that are not in stock.

The customer is charged a competitive flat-rate shipping fee for most eligible orders. There are various fees for each shipment type, which customers can find in detail by visiting their website. 

Customers can track their orders by inputting their West Elm shipping code by visiting their website. 

How much does West Elm shipping cost?

This West Elm furniture review found out that shipping rates vary based on the order total. For instance, an order of $200 can be charged around $21 for shipping.

The price of truck delivery is measured from distance, with the longest being the most expensive. 

What is West Elm’s Return Policy?

Most items are eligible for return within 30 days of purchase. Ineligible items such as final sale, monogrammed items, and gift cards cannot be returned. Customers can either initiate their return process by phone, my mail, in person, or online.

Online returns and in-store returns are only available for items that were shipped to the United States. For international returns, customers must receive a return authorization from their customer care center. 

How to Contact West Elm

If you have inquiries that were not addressed in this West Elm furniture review, you can contact the company through:

  • West Elm customer service number: 1-888-922-4119
  • Email: [email protected]
  • Contact form on their website
  • Live Chat on their website

Looking for more home furnishings? Check out our reviews of other stylish furniture brands:


Rugs USA


Parachute Home

Burrow Home

Ask the community or leave a comment

Ask a Question
Shipping tricks and games
Asked by Ashlee Wlasiuk (2 years ago) Reply

Purchased a bed frame in Early December. It is now mid-March. Without an explanatory email or courtesy call-I have been shipped single bits and pieces of the frame over the course of 3 months. (Still missing key pieces) The ship-date keeps moving back in week intervals with no truth as to when the rest of it will actually arrive.

Post office doesn’t have it so that excuse is just a lie.

They have time to bombard me with advertisements literally all day- how about take a minute to tell me what is going on with my shipment?

Looks like covid has become an excuse to continue taking money from their customers with no actual intention of making the goods we’ve purchased. Just a bunch of smoke and games. I can’t cancel the order because I haven’t received it fully!

Review of Stella bed
Asked by L. Sidell (2 years ago) Reply

Durability of frame and finish. Is it study. Is it stable.

West elm terrible company/avoid at all cost
Asked by Ashley Taylor (2 years ago) Reply

I cannot begin to explain what an infuriating experience this has been with west elm. To be honest this is the worst experience I have had with any retail store ever. My husband and I have been patiently waiting for our custom made sofa for almost 5 months. If it weren’t for my husband’s persistent weekly calls and emails I’m pretty sure we never would have received any furniture. Not to mention every time he called he got the runaround and was told misleading information by multiple people. Our order was reportedly “cancelled” a couple times without our knowledge, on back order despite being told it was already being worked on, and the list goes on. Their vendors are terrible and it’s pretty much impossible to get a realistic update on what is going on. When the couch finally did arrive, not only was it dirty, but one of the legs was missing to a side of the couch so it won’t even stand up, and a whole half of the couch was allegedly lost in transit and was “unrecoverable”. Even worst, we have already been charged $5,000 for this furniture and each we time we ask for a refund, this request has been essentially ignored with offers to just remake the furniture or send someone out to repair the broken couch we received and try to recover the missing piece. This company takes no responsibility for its actions. It’s one thing to have to deal with a terrible company and ridiculously long wait times and actually receive quality furniture, but what we received was far from quality and quite embarrassing from a company like West Elm. I will never order from this company again, and I urge anyone reading this review to please save yourself the headache and frustration and your hard hard earned money and shop elsewhere. I thought something was off when there weren’t any reviews on their website and I wish I would have recognized that red flag. This has been an AWFUL experience. You can save yourself a lot of time by just googling “west elm reviews”.

Answered by Caralyn (2 years ago) Reply

This is the most ridiculous company I have ever dealt with. While their furniture is very stylish the quality is absolutely atrocious for the price. Customer service is a joke. Immediately after purchasing the Lucas Swivel chair we notified the store that it was defective. We were then told they would order parts and have them shipped to us do we could fix the chair. I was appalled. The chair was not even a half an hour old. The burden for fixing this chair was entirely on us. I would recommend never to purchase from this store. Their website is also beyond stupid. The website states store delivery is an option ,but when you place the order they tell you only ho,e delivery is available at a significantly higher price. I re be Jed and store delivery is still possible and the website states. Kerala that is for this chai? They take advantage of their customers. Horrible store.

Answered by Caralyn (2 years ago) Reply

Could not agree more. It is shocking they are the size they are. Inferior furniture, ignorant customer service reps. All they’re good at is taking money. Defective products are just bad luck on the part of the customer since their policy for standing behind their products is “ do nothing fir the customer”

Outdoor Portside Table a disaster
Asked by Marty (2 years ago) Reply

The tops of the table completed started to warp after about 3-4 months. They were going to replace it but instead accepted a return and still charged me the delivery fee. Hope this is helpful to someone else.

No "Harmony" at all
Asked by Sue (2 years ago) Reply

After spending quite a bit of time looking for a couch that was comfortable, in stock and ready to ship, I bought a Harmony sofa, and paid for the White Glove delivery service. Wasn’t real impressed with the delivery – I had to watch them and ask to not drop the cushions outside or bang the couch on the stair rail. After a day or two I noticed that the front edge of the liner underneath the couch was separated from the staples and was hanging under the sofa with a ragged edge. I filled out the customer service form on the West Elm website and got an email from Sutter Creek Care Center. They gave me the option of 1) a credit and I would have to find a technician and arrange to have it repaired myself (Seriously? Shouldn’t West Elm do that?) 2) have the couch taken back to the manufacturer for repair or 3) a flat out return. They could not tell me how long option 2 would take, if an exchange were possible, or if the sofa was even in stock. After I said I guessed the best option was to take the credit, I asked how does this affect any warranty or protection for future problems. I was told the sofa becomes “as-is”, and I am out of luck. At that time I said I do not want the credit but the rep said it was already processed. That was fast- almost like they wanted to pay me off as the easiest solution. Called the West Elm store for a lead and they referred me to their own “Furniture Care” department. Furniture Care could not arrange to have the sofa repaired and referred me to another upholstery company that they use called Furniture Medic. However, Furniture Medic was unable to help and sent me to yet another company. A salesperson at the store I purchased it from filed a case with management but I am still waiting to hear back. Not hopeful. Save your time and money and go with a company that stands behind their products.

West Elm: Modern Bed
Asked by Ron Raphael (2 years ago) Reply

My wife and I are of average weight and the frame is cracking on both sides. Either poor materials or poor design.

Dreadul company and service
Asked by Brendon McDonall (2 years ago) Reply

I have purchased numerous West Elm products over the years.

Recently I purchased the Textured Hexagon Wool Rug. Absolute garbage they refuse to replace/exchange/credit.

West Elm has the worst reputation of any customer service anywhere – and I’ve now experienced it.

Go to Castlery, Brosa, Domayne, or any other mid-market competitor and you will get better quality furniture, not to mention better customer service.

Worst customer service experience ever!
Asked by Susan (1 year ago) Reply

Had an issue with being billed for a duplicate order. Multiple charges showed up in paypal. The associate was condescending insisting it was my mistake. Items weren’t even shipped. After an hour on the phone I was promised the “order would be cancelled and a refund issued”. Instead a new charge appeared in paypal. Had to block West Elm from paypal and dispute charges (except for legitimate charges).

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