Bloomex Flowers Review
Table of Contents
About Bloomex Flowers
Bloomex is an online flower delivery company that offers discount arrangements for every occasion. As one of America’s leading florists, they purchase their flowers directly from growers, saving you money.
Though they specialize in fresh hand-cut flowers at various price points, they also offer unique gifts, such as treats or baskets, that can be sent on their own or added to your bouquet.
In this Bloomex flowers review, we’ll introduce you to the company and its bestsellers. We’ll cover customer reviews, promotions, FAQs, and more. So if you’re in the market for flowers, keep reading to learn more about this affordable floral destination.
Overview of Bloomex
Bloomex was founded in Toronto, Canada, where Dimitri Lokhonia owned a local flower shop. Though he loved what he did, Dimitri knew there must be a more efficient way to order flowers that were more convenient for customers as well as shop owners.
In 2005, he launched Bloomex. He thought that moving the company online would result in more affordable flower options and the ability to reach more customers, which it did. In addition to their Canada location, Bloomex has since expanded to the USA and Australia.
Their mission is to provide fresh flowers at fair prices to their customers as fast as possible.
The Bloomex order flowers online process starts with the company purchasing flowers directly from growers, cutting out middle retailers. This process ensures a lower cost for you. Also, you receive flowers sooner after they are cut because they aren’t being shipped through an additional source. So, Bloomex’s flowers typically last longer.
They offer flower arrangements for any occasion, such as Valentine’s Day, Mother’s Day, Funerals, and Graduations. Plus, they offer a wide range of gifts. Currently, there are hundreds of options to choose from.
Depending on what time you order, customers living in major cities can receive their orders the same day that they place them. In other cases, next-day delivery is the most popular option.
The company now operates from its headquarters in Ottawa, Canada.
Before we jump into this Bloomex review, let’s go over some pros and cons of the company.
- Wide range of flower arrangements for different occasions
- Ability to customize your arrangement by adding on vases or accessories
- Different arrangement upgrade options
- Other gift options available, such as chocolates or curated gift baskets
- Affordable prices
- Same day delivery is available
- The website often has active coupon codes
- Many positive customer reviews
- A Loyalty Program that offers discounts and perks
- Delivery options are limited to Canada, Australia, and the USA
- Some customers report that what they received looked different than the pictures on the website, as well as problems with customer service
Bloomex Flowers & Bouquets Review
With hundreds of arrangement options available, it’s hard to know where to start. Bloomex has made the process easier for you. Shopping for a specific occasion? Simply select who or what you’re shopping for, such as Mother’s Day, and they will show you recommendations.
Or, maybe you have a price point in mind. You can select your budget and the company will provide you with all options. Plus, you can choose to upgrade your flowers or add on an additional gift.
Keep reading this Bloomex review to learn more about Bloomex’s bestselling flowers and bouquets.
Bloomex Beautiful in Blue Review
Designed for more somber occasions, Beautiful in Blue symbolizes strength and support. If you are feeling down, its calming yet striking presence can add some color and life to your space.
Its blue, white, and cream color scheme includes roses, lilies, alstroemeria, and a selection of yellow and white chrysanthemums. Though it looks beautiful, its floral scent will hopefully evoke calmness and relaxation during a difficult time.
This arrangement measures 15 1/2″ W x 16 1/2″ H and is available for $50.
You also have the option of upgrading your bouquet to Deluxe (add $5) or Supersize (add $10). Each upgrade includes more flowers for an even more breathtaking arrangement.
Beautiful in Blue, a Bloomex funeral flowers option, does not come with the pictured vase, but you can choose to add it on for $13.
Bloomex Flores Para Mama Review
Mother’s Day is coming up, and few things make a mom feel as special as a beautiful bouquet. She does a lot for you, so why not say thank you with some Bloomex Mother’s Day flowers that are sure to put a smile on her face?
Flores para Mamá, also known as Flowers for Mom, includes a beautiful assortment of chrysanthemums and Peruvian lilies. The vibrant pinks and yellows will brighten up any home as we welcome the warmer weather.
These Bloomex Mothers Day flowers are available for $40 (marked down from $60). To send some extra love, you can upgrade this bouquet to Luxury ($5+) or Supersize ($10+).
Bloomex Spring Tulips Review
Tulips have the power to cheer anyone up because they make us think of the nicer, sunnier days that are ahead. These Spring Tulips are no exception.
Including 10 tulips in varying shades of pink, yellow, red, white, and orange, this bouquet truly is Spring personified.
These tulips are shipped while they are still blooming to ensure that they are fresh and last long.
This affordable bouquet is available for $25 (marked down from $50). Or, you can upsize to Deluxe ($5+) or Supersize ($10+) for more flowers.
Unfortunately, the pictured vase is not included. Bloomex does offer several vases if you would like to add one to your order, or use one you already have!
Bloomex Designer Sympathy Collection II Review
Sometimes, we aren’t able to be there for our loved ones when they are going through a hard time. Especially during this pandemic. Sending flowers shows them that you care and you would be with them if you could. To the recipient, they serve as a reminder that there are people who care.
The Bloomex Designer Sympathy Collection II is a mix of 18 assorted fresh-cut flowers (or more). Each bouquet is one-of-a-kind and designed by an expert Bloomex florist, so it will differ from what is shown in the photo.
Each bouquet will be approximately 22″ H x 16″ W. It is currently available for $40 (from $80). Or, upgrade to Deluxe for an additional $10 or Supersize for $15.
This sympathy arrangement is not available for same-day delivery, so it must be ordered in advance.
Bloomex Make a Wish! Review
The Make a Wish! is a bold and bright arrangement that makes an excellent gift no matter what the season. Make a loved one’s floral wishes come true with this affordable bouquet that is sure to add some joy to their day.
With this design, you’ll receive a mix of fresh-cut flowers in vibrant purples, pinks, yellows, and oranges.
It is currently on sale for $30 (marked down from $40). Or, amp up the excitement with a Deluxe ($5+) or Supersize ($10+) upgrade.
This versatile bouquet can be paired with accessories for an additional cost, such as a mini balloon, chocolates, or a card, depending on the occasion.
Bloomex DHL Flowers I Review
Sometimes flowers are a nice surprise, even if there is no occasion. If you want to show someone that you’re thinking about them, that you love them, or just that you care, we think the DHL Flowers I arrangement will convey your message perfectly.
Featuring shades of serene lavenders, breathtaking pinks, and cheerful yellows, this arrangement includes an assortment of roses, lilies, and chrysanthemums.
This bouquet rings at $38 and is a versatile choice for any occasion.
Bloomex Gift Baskets Review
Sometimes flowers don’t feel like the right gift. For those times, Bloomex offers a wide assortment of gift baskets. Each basket is carefully curated around a particular theme, and can include chocolate, cookies, truffles, coffee, nuts, fruits, cheeses, and more!
This Bloomex review will now go over some of their bestselling baskets. Whether you’re looking to thank your boss, your child’s teacher, or say Happy Father’s Day, Bloomex promises to have a basket that’s perfect for the occasion. If you’re looking for a guilt-free option, the company even has a Bloomex fruit basket available.
Bloomex Gourmet Collection I Review
For the supreme snacker, Bloomex’s Gourmet Collection I is a collection of seven luxurious snacks. The company boasts that they “hunted down the most decadent treats ever,” so you can be sure that even your most difficult to please loved ones will be impressed.
For each basket, Bloomex hand-picks from an assortment of their most decadent treats. You might receive Chocolate Salted Caramel Cookies, Salt Water Taffy, Napa Valley Honey Mustard Sourdough Nuggets, or one of their many other delightful options.
You can’t select which items will go into the basket, but you can be assured that they are quality, tasty selections. This basket is also not available for same-day delivery, so make sure you order in advance.
This collection of tantalizing treats rings in at $30, but, like their flowers, can be upgraded to Deluxe ($10+) or Supersize ($15+) for more goodies.
Bloomex Gourmet Collection II Review
The Gourmet Collection II is similar to its previous incarnation, but this time it’s bigger and better. Including a whopping 12 decadent treats, your loved ones will be snacking for days.
If you are looking to spend a bit more for extra variety, this basket is definitely for you. Like its smaller version, Bloomex picks a selection of treats. Among the options, you might receive include Baci Chocolate Pralines, Caramelized Belgian Cookies, and Wolfgang Puck Euro Style Coffee.
This Bloomex gift basket is available for $50 (marked down from $100) and can be upgraded to Deluxe ($10+) or Supersize ($15+).
Bloomex Gourmet Collection III Review
Perhaps 12 treats just aren’t enough for you to show you care. Or, maybe you’re looking for a basket for someone’s entire family. If that’s the case, Bloomex’s Gourmet Collection III should be added to your shopping list.
So how many different delicious selections come in this basket? 17. That’s quite the basket if you ask me.
From Primo Dolce Truffle Cookies to Chocolate Milano Biscotti, the possible treats you may receive in your basket are hand-selected from Bloomex’s most decadent collection.
This one rings in at $75 (marked down from $150) and can be upgraded to Deluxe ($10+) or Supersize ($15+).
Bloomex Reviews: What Do Customers Think?
Overall, we found mixed Bloomex reviews across Trustpilot, Reddit, and the Better Business Bureau. While many customers are extremely happy with the quality, timeliness, and selection of their Bloomex deliveries, others report dissatisfaction with such factors. Let’s get into the positive reviews first.
On Trustpilot, where the brand’s USA store has earned 4.2/5 stars from 30 ratings, customers are pleased with the delivery promises Bloomex makes. One satisfied customer reported that her delivery was timely and beautiful:
“Absolutely gorgeous bouquet delivered right on time even during the pandemic.”
Similarly, another Trustpilot reviewer was extremely happy with the service the company provided: “Great service. Shop Did the delivery within the day. Received a photo of selected flower arrangement and received an email to confirm delivery. Absolutely beautiful flowers. My sister and her husband were so impressed with the bouquet and I was impressed with the service.”
On the BBB, Bloomex is not rated, though 623 customers there have given them an average of just 2.5/5 stars. In the past 3 years, there have been 900 complaints. Though this number is higher than we would like to see, the BBB has reported that Bloomex is working with them to improve the business practices that customers are unhappy with. Plus, they note that Bloomex is extremely responsive.
Here, one customer wrote that she was nervous about ordering through them, but that the company went above and beyond her expectations:
“I sent a dozen pink roses to my best friend after a breast cancer diagnosis. I was referring from 1000 miles away, so I was a little anxious. The flowers they sent were stunning! In addition to that, they sent 14, and a couple that was ready to bloom. She called me a week later to tell me they were still fresh and the newly bloomed roses were equally spectacular.”
Negative Bloomex reviews most often list the company’s customer service as the source of their dissatisfaction. On Trustpilot, one unhappy customer described such service as “atrocious” and explained their reasoning:
“no ability to speak to a manager when an issue arises, agents on live chat are not empowered to resolve issues, phone numbers provided on invoice, order confirmation and website are not in service and their ‘how did we do’ survey links are inactive.”
While another customer was unhappy with their Bloomex flower delivery because the flowers received were not of the kind, size, or quality expected:
“I ordered a particular floral bouquet that included two types of roses and fern in a vase. There were size specifications given too. The flowers that arrived at the funeral were one type of rose that was dropping over, half dead… On contacting them there was no apology given.”
Similarly, various Redditors report receiving arrangements that are much less impressive than what is seen on Bloomex’s site, or that their flowers were just never delivered:
“This past Mother’s Day, they failed to deliver anything to many of their customers. I have tried using them twice. The first time they delivered dead flowers a day late (and gave me a 50% credit to use later), the second time they delivered nothing at all.”
We take Bloomex complaints seriously. While most customers loved their arrangements and gifts from Bloomex, many of the ones who did not report having a good experience with their customer service, who were able to rectify the problem.
But the negative experiences with such services are still much more common than we would like to see. We hope that Bloomex ensures consistency across their customer service channels in the future so that there are fewer mishaps. According to the BBB, they are working on fixing these issues.
Is Bloomex Worth It?
Based on hundreds of customer reviews, this Bloomex review thinks that the company is worth checking out. There are a few things to consider first, though.
In terms of price, Bloomex seems reasonable when compared to other flower delivery services. Plus, they offer several special rotating deals. Overall, their prices are competitive.
In a good portion of Bloomex reviews, the brand has been praised by customers for the timeliness of their deliveries and the quality of their flowers.
Some customers reported significant problems with their arrangements and the company’s customer service. These reviews should be taken into consideration because some people were left very unhappy. When you are sending gifts for important events, such as a funeral, you don’t want to take any risks.
Fortunately, according to the BBB, Bloomex is working hard to fix these problems to ensure that more customers have positive experiences. If you are looking for a quick and affordable bouquet, especially when you need to order one last minute, we think that Bloomex is worth trying.
Bloomex Promotions & Discounts
Unfortunately, there are no active Bloomex discount codes or Bloomex promo codes. If you sign up for their newsletter, you will be alerted of special offers and deals.
The company currently has several products on sale. For example, the Super Snapdragons are now $30 (from $50) and the Pink Wink arrangement is $45 (from $55).
Where to Buy Bloomex
Their products can be purchased exclusively online. The address for the Bloomex USA store is BloomexUSA.com and for the Bloomex Canada store is Bloomex.ca.
If you live outside of North America, the company offers a Bloomex international site at Bloomex.com.au.
How do I track my Bloomex order?
Looking for Bloomex order tracking? Sign in with your Bloomex login to access your Bloomex delivery tracking. Once logged in, navigate to “My orders” and select “Track my order”.
Who owns Bloomex?
Bloomex is privately held and owned by Dimitri Lokhonia.
Do Bloomex flowers come with a vase?
Their flowers do not come with vases. The company sells a variety of vases that can be added for an additional cost at checkout.
How much does Bloomex charge for delivery?
Bloomex charges between $15 and $20 for delivery, depending on which option you choose.
How do I cancel my Bloomex order?
You can cancel your order if it isn’t already prepared or out for delivery. They don’t accept cancellations on holidays. Simply contact customer service to get your cancellation started. If you wait longer than one hour, a $25 cancellation fee will apply.
What is Bloomex’s Shipping Policy?
Bloomex offers four delivery options:
- Same Day Delivery ($20): Same day delivery is available for some Bloomex Toronto orders and in other major cities. Residential delivery ends at 8 pm, and business ends at 5 pm.
- Regular (Next Day Delivery) ($15): Residential deliveries are made between 9 am and 6 pm, while business deliveries are between 9 am and 5 pm.
- Morning Delivery ($19): You choose the day, and your order will arrive before noon.
- Evening Delivery ($17): You choose the day, and your order will be delivered between 6 pm and 9 pm.
How do I get a refund from Bloomex?
If you are looking for a refund on your Bloomex order flowers online, simply request your refund via email or live chat (must be within 3 days of delivery). A member of their team will assess the situation.
What is Bloomex’s Return Policy?
If something is wrong with your order, contact Bloomex and their team will assess the situation. Once assessed, you will be issued a replacement product or store credit. Full refunds are not available. Products must be damaged with photo proof, and your request must be within 3 days of delivery.
We found a Bloomex review that compliments their return process: “Bloomex responds very quickly and accurately. They stand behind their products (this case: flower arrangement). When the beautiful flowers were damaged in shipping, they replaced the exact arrangement the very next day.”
How to Contact Bloomex
If you have any further questions after reading this Bloomex review, you can contact the company through:
- Livechat: available on BloomexUSA.com
- Email: [email protected]
- Phone: 1 888-912-5666
Looking for more options? Check out these other great flower delivery services that we reviewed:
Ask the community or leave a commentAsk a Question
After getting scammed by Bloomex for Mother’s Day, I spoke to Ellen Roseman, a consumer rights advocate and journalist who has met with the CEO Dimitri Lokhonia. This is what she said:
“In my experience, Bloomex doesn’t care about bad publicity. It tried to sue me over that 2008 article. I wrote two more for the Star and still found they had no effect. Bloomex always finds new customers through its ads.
Dimitri Lokhonia is excellent at SEO (search engine optimization), writing fake customer reviews and making negative reviews disappear. He makes sure that customers with complaints can’t get through after big holidays. They eventually stop trying.”
On Mother’s Day, I saw negative 1-star reviews coming on Google every ~10 minutes. By the next day, they were all gone. Over 300 reviews were deleted, including my own. Bloomex has limited comments on Facebook, Instagram, etc. I saw photos advertising for Bloomex bouquets on Instagram and after looking into them further, realized they were from employees.
Please please please do not buy from there and let them ruin your special occasions.