Koala Health Review

About Koala Health

Koala Health Review

From itchy skin and bad breath to heartworm and anxiety, the number of troubles your pet might face can stack up pretty quickly. Juggling multiple bottles of this and that is tricky, but Koala Health makes it easier to manage your pet’s health

The efficient online service takes care of it all. They verify your pet’s prescription with their vet, sort, ship, and refill on a schedule you set, and all it takes to sign up is one initial order. Delivering a friendly, personable experience always, though Koala Health was just launched last year, it’s changed the standard for what pet care should be.

With excellent feedback, a growing social community nearing 2k followers, and features on Axios and Yahoo, it certainly seems worth checking out. To be sure, read my Koala Health review first. You’ll learn all about the service, how it works, and who it’s for, along with feedback, FAQs, and more. Let’s get into it.

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Our mission is to help you make better, more informed purchase decisions. Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.

Don’t forget to check out: Best Gifts For Pet Lovers 2022.

Overview of Koala Health

Koala Health Review

Koala Health was founded in 2021 by Gavin Cotter and Jordan Smith. Located in Boston, Massachusetts, the company was created to be a step above other online pet prescription services which lack personalization.

Instead of shipping bottles of supplements for your different pets and letting you figure out which bottles are for who, they organize everything for you, sorting them by pet, date, and time to be taken.

Coming from PillPack, Cotter and Smith were familiar with the frustrations customers faced managing more than one medication. After joining with Stephen Handel, of Blink Health, they used a similar model to launch Koala Health. Koala says that for humans, these stats ring true:

  1. Medication adherence improved by 10% when using medications delivered by mail rather than picked up at the pharmacy.
  2. Using pill pouches increases compliance by 8%.

When the two are combined, managing conditions becomes easier. If we humans have trouble managing our own medications, it’s safe to assume the same would go for managing our pets’. That’s where Koala comes in.

I’ll tell you all about the service in the coming sections of my Koala Health review, but first, let’s take a look at the highlights. 


Koala Health Review
  • Health and medication service for your pets
  • 330 prescriptions & health products available
  • Verified with your vet
  • Auto-refill delivers on your schedule
  • Efficient, friendly service
  • 40% off your first order until 12/31
  • Fast, free shipping
  • Ships to most United States

Koala provides a simple, smooth service that runs efficiently and ships quickly. They always keep you up to date about shipments, verifications, and more. Above all else, they want to ensure your pet is cared for.

To help explain the difference choosing Koala makes, in the next section of my Koala Health review, I’ll outline the details of the service and how it works.

Koala Health Review

Koala Health Review

Koala Health is on a mission to make your life easier and your pet’s life more comfortable. They stock a wide range of vet-approved medications and health products to ensure you find what your pet needs.

But Koala isn’t just another big-box pet company. While it has rapidly grown since its launch just over a year ago, it’s retained a small-town vet feel, providing personable service with small touches that make a big impact. During your experience with Koala Health, they will:

  • Verify your pet’s prescriptions from your vet.
  • Sort and package medications by date and time.
  • Ship and refill medications automatically.

My personal favorite part is that the service is totally free to use. The only thing you’ll ever pay for is your pet’s medications.

How Does Koala Health Work?

Koala Health Review

Koala Health offers the same products your vet would recommend and makes it easier for you to get them. I’ll walk you through the process here so you know exactly what to expect:

  1. To order, you should go to Koala.Health in your browser where you will “Shop for your pet” in their catalog of over 300 different prescriptions and supplements.
  2. Once you select the products you wish to buy, you’ll “Add your pet”, entering their name, species, and weight. When you’ve added your pet’s information, it’s stored for easy shopping.
  3. From there, you’ll select the quantity and the frequency you wish to receive their medication. Frequencies range from 1-6 months. Add your product to your cart, and if you need more, continue shopping. When you’re ready to check out, you’ll create an account to make refills easier.
  4. Koala wants to make sure your prescription is correct, so they will contact your vet to verify they are safe and accurate.
  5. Your order is shipped and your box will be divided into sections by pet, date, and time to make things simple and easy to understand.
  6. Auto-refills means that when you’ve completed your order, you don’t have to worry about re-ordering every 1-6 months. At your specified frequency, your pet’s meds will be automatically delivered to your door.

You can make changes to your order at any time, cancel, or choose to make a one-time purchase. Auto-refills give you a discount of 4%.

Who Is Koala Health For? 

Koala Health Review

Koala Health offers prescriptions for dogs and cats. Their online service makes it easy to get your pet’s medication shipped to your door, and they stock a wide range of prescriptions for all types of chronic conditions and more.

Koala Health Reviews: What Do Customers Think?

Koala Health Review

No Koala Health review would be complete without a section on deals, so I snooped around the web to see what I could turn up. Here’s how the brand fared:

  • Koala.Health: 4.88/5 stars, 880 reviews
  • Facebook: 4.4/5 stars, 14 reviews
  • Google: 4.5/5 stars, 17 reviews

On the official website, one user wrote: “Koala was so fast in filling and shipping my dog’s prescription. Thank you! Also, with the coupon code I had, y’all were by far the most affordable option. Lastly, the packaging. I’m a sucker for good packaging and the box with the bandana and handwritten note pushed Koala over the edge as the best online pet pharmacy ever.”

People really loved the brand’s small details like notes and gifts, which are not only a delight to receive, but also show that the company cares about you and your pets and takes pride in what they do.

The next source I checked was Facebook. One Koala Health review here read: “Absolutely the best company! I submitted my very first order with a discount code. They were expeditious in contacting my vet, always following up with me via email and I received my product FAST! Not to mention it arrived in a nice box…This company CARES about its customers and it shows!”

This Facebook user reiterated how the little details made a big difference in their experience. You can get your pet’s medication anywhere really, but things like fast shipping and friendly, efficient service create repeat customers.

The last Koala Health review I looked at comes from Google. Quick note: if you’re searching for feedback, don’t get this company mixed up with Koala Health and Wellness Houston. It’s a different company. Now, back to the review:

“Very professional with excellent, caring customer service.” Other Google reviewers simply echoed the sentiments already included in this section. Pharmacies should run simply, but so often they don’t. Especially when it comes to online ordering. It’s refreshing to read that Koala Health operates smoothly, quickly, and with kindness

Is Koala Health Worth It?

Koala Health Review

I’ve learned a lot about this service throughout this Koala Health review, and honestly, it’s one of the few with such amazing ratings. No matter where I looked it consistently received scores above 4.4/5 stars

Why are people so appreciative of Koala? It’s a mixture of their efficiency, fast shipping, and professional packaging, but even more so, it’s their customer service. 

Users love the personal touches they get while using it, like bandanas for their pets with their first order and flowers when a pet has passed away. It’s things like these that make Koala feel more like a small family vet than a big business, and why I wholeheartedly believe they’re worth choosing.

Koala Health Promotions & Discounts 

Koala Health Review

Any kind of medication can get expensive, and Koala gets that. That’s why I was stoked to find this generous deal while writing this Koala Health review. Here are the details:

Until 12/31, you can get 40% off your first order when you use code DEC40 at checkout. That’s a savings of up to $35. On top of that, auto-refills have a 4% discount and all orders are shipped for free. 

Where to Buy Koala Health

Koala Health Review

To see the difference choosing Koala makes for you and your pet, head over to Koala.Health to get started. 


Koala Health Review

Who owns Koala Health?

Gavin Cotter founded and owns Koala Health. The company is backed by Ethos Family Office.  

Is The Koala Health Service Free To Use?

One of the most awesome perks of using this service is that it’s 100% free to use. You’ll only pay for your pet’s medication.

Do I Need A Copy Of My Pet’s Prescription Before I Can Complete My Purchase?

Nope. You won’t need a written prescription to place an order, but their pharmacy will contact your vet for authorization before they go ahead with your order.

Does Koala Health Have an iOS or Android App?

Not right now. Koala Health is just over a year old and they’re working to expand their service. Right now, the only place to get your pet’s meds is right from the brand’s website. 

Does Koala Health Ship Internationally?

Koala health & wellness services only ship to certain states. To ship to a state, the company has to have a license, and as they receive more licenses, they will expand their shipping destinations. If they currently ship to your state, you can expect your order to arrive fast and on time.

Processing times usually take 1-2 business days and shipping is free for all orders. Approximate shipping times will be listed at checkout.

How to Contact Koala Health

Koala Health Review

If you still have questions after reading my Koala Health review, be sure to get in touch with the brand. You can reach them by: 

Next, don’t forget to check out some similar articles:

Pure Pet Food Review

Spot Pet Insurance Review

Pawp Pet Insurance Review

Embrace Pet Insurance Review 

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