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Life360 helps keep your family safe. Its award-winning networking app displays real-time locations and statistics about your loved one’s driving, connecting you with roadside and medical assistance when needed. A truly all-encompassing approach to safety, the service provides identity and data protection too.
Is there anything this app can’t do? Its 35 million active members, features in Forbes and TechCrunch, and celebrity-backing nod towards its incredibly valuable use in daily life. A social media community of 230k+ followers doesn’t hurt either.
What can you expect to find out in this Life360 review? All of the crucial details about the brand and its services, pricing, feedback, promotions, and more. Let’s start with some background.
Overview of Life360
Even though Life360 seems like a recently launched brand, it was actually founded back in 2008 by Chris Hulls and Kailash Ram. The service’s incredible tech won numerous awards within its first few years, including Google’s Android Developer Challenge and About.com’s Reader’s Choice Award.
Even though the company has a reputation for its use by parents who want to keep tabs on their kids, Life360 has expanded its services over the years. It now offers tools that adults themselves can feel safe using like SOS alerts, ID theft protection, and travel planning.
When it was first launched, Life360 was a big deal being one of the more technologically-advanced location services of its time. Using 77 different technologies across its platform, luxury brands like BMW wanted a piece, integrating its services into its vehicles’ navigation systems.
Life360 can be used around the world and is available in eight different languages. With upwards of 1 million downloads each month, it’s one of the most, if not the most, popular location services to ever exist.
Now that you know a little more about the brand, my Life360 review will keep on moving along. Up ahead, you’ll find its highlights.
- Offers a range of location, data protection, and emergency service features
- #1 family safety and location sharing app
- Available in eight different languages
- Free 7-day trial
- Free option available
Crime and accidents can happen. Whether it’s a stolen identity, car crash, or dark parking lot, everyday situations become a lot less stressful when we have the right support. Life360 delivers that support, offering assistance at your fingertips.
In the next part of this Life360 review, I’ll take a look at the service piece by piece, examining and explaining each facet so you know exactly what to expect when you sign up.
Life360 App Review
Life360 operates by way of an app that you’ll need a smartphone to access. Depending on which type of membership you sign up for, you’ll have all of your features outlined on your dashboard, ready to go whenever you need them—just make sure you add family members and friends to your Circle.
Coming up shortly in this Life360 review, you’ll discover each of the app’s features. Platinum members will have access to all of them, whereas the free, silver, and gold services have certain restrictions.
Let’s check the features out first, then I’ll show you what’s available in each type of plan.
Life360 Membership Review
Life360 Location Safety Review
The Life360 Location Safety feature is what this service is known and loved for. It’s the reason this brand was created, so a ton of tech has been poured into developing accurate location services.
Within the Location Safety feature, you can use location history to see where your loved ones have been and how long they were there in the past month, organized day-by-day.
If you’re worried about Location Safety being a little too transparent, the Bubbles feature lets you show your general location (rather than the pinpoint) for a short time. This increases privacy but still guarantees safety.
You’ll also get place alerts when your Circle arrives at their destinations and SOS with emergency dispatch that sends an alert to your Circle with your location information when needed. The crime reports feature keeps you in the know about crimes that happen in the areas you or your family visit.
Life360 Driving Safety Review
Giving your kids the keys comes with a lot of trust and a ton of worry. Life360 Driving Safety helps alleviate stress through crash detection, emergency dispatch, and roadside assistance features. Alerting after collisions over 25mph, Life360 will notify your Circle and send your location.
You’ll be able to see your family’s driving summary (where they went and how long) and individual driver reports (top speed, texting while driving, etc.) to keep them accountable and teach better habits. Roadside assistance is available for Gold (5 miles of free towing) and Platinum (50 miles of free towing) members only.
Life360 Digital Safety Review
If you’re going to monitor your physical safety, it’s a good idea to keep a check on your Digital Safety too. This feature delivers data breach alerts and offers ID theft protection.
It also helps you stay on top of credit fraud and prevent theft by monitoring your credit. If a theft does happen, Life360 offers $25K in reimbursement to Gold members and $1M to Platinum members.
Life360 Emergency Assistance Review
Bad days are part of what makes up a life, but it’s the help we have on those days that makes all the difference. The Life360 Emergency Assistance feature offers stolen phone protection ($250 for Gold members, $500 for Platinum members), roadside assistance, and free towing (5 miles for Gold members, 50 miles for Platinum members).
You can also send SOS alerts to your Circle through the emergency dispatch function, get an ambulance if needed, and stay on top of natural disasters, disease outbreaks, and active shooting events. With this feature, you’ll even have access to a 24/7 nurse helpline that guides medical, dental, and pharmacy referrals.
The Emergency Assistance feature can also help get you emergency evacuation and keep you in contact with family while you’re in the hospital. With access to travel support before and during your trip through local health reports, visa requirements, and translators, taking a vacation is a little less stressful.
Life360 Plans & Pricing Review
You’ll choose from four different plans when signing up for the service, each with its own monthly pricing. In this section of my Life360 review, I’ll walk you through each one to help you find the best fit.
- Free Membership
This plan provides 2 days of Location History, two Place Alerts, and SOS Help Alert for free. You can also access Driving Safety and Digital Safety features including data breach alerts and crash detection.
- Silver Membership $5/month
Enjoy the peace that 7 days of Location History brings, along with five Place Alerts, and the SOS Help Alert function. You’ll also get crash detection and a family driving summary through the Driving Safety feature, along with data breach alerts and $100 in stolen phone protection.
- Gold Membership $10/month
This tier gives you 30 days of Location History, unlimited Place Alerts, and the SOS Help Alert. Keep track of your family’s driving with crash detection, driving summaries, driver reports, and roadside assistance with 5 miles of free towing.
Gold members also get the emergency dispatch feature, data breach alerts, ID theft protection up to $25k, and $250 in stolen phone protection.
- Platinum Membership $20/month
Get 30 days of Location History, unlimited Place Alerts, and the SOS Help Alert. Benefit from crash detection, family driving summaries, individual driver reports, and roadside assistance with up to 50 miles of free towing. Emergency dispatch is also included.
In addition, you’ll receive data breach alerts as part of the Digital Safety package, along with ID theft protection up to $1M in stolen funds reimbursement and credit monitoring. Emergency Assistance features like $500 in stolen phone protection, disaster response, medical assistance, and travel support make life easier.
How Does Life360 Work?
Life360 is an app that you can download to keep track of your family members’ whereabouts and send help if needed. There can only be one user logged in at a time, and through your main account, you’ll add members to your Circle.
Check-in on the locations of those in your Circle any time, and if they ever require assistance, they’ll send you an alert. Within the plan you choose, you can access certain features like travel support, claim up to $1M in ID theft reimbursement, and view driver reports for each member of your Circle.
Who Is Life360 For?
Life360 is primarily a location tracking and sharing service, allowing your family and friends to share their location and to get help when needed. Making it easy to pinpoint exactly where you are, it’s useful for families with kids who travel alone.
The premium service also gives you access to data and identity protection, roadside assistance, and medical assistance—it operates almost like an insurance plan, offering coverage for accidents, stolen phones, and stolen funds.
Life360 Reviews: What Do Customers Think?
Since no Life360 review would be complete without hearing from customers, in this section, you’ll discover a range of feedback from users around the web. The first place I looked was on the App Store.
Showing an overall score of 4.6/5 stars from 627,800 users, there seems to be a divide between the positive feedback from parents and negative feedback from kids. This is to be expected as it prevents kids from going places they shouldn’t be. Is this really a negative?
One Life360 review read, “As a father if my kids need help I know where to look for them. I don’t criticize them wherever they may go and never question them, they don’t mind me knowing wherever they may be. I’m sure they feel more secure knowing I can find them.”
As a parent using Life360, you have the control to see where your kids are, but it’s also up to you to control your actions when monitoring them. Sure, this service gives you the chance to check in on them at all hours of the day, but you don’t have to.
That’s where the line gets blurred for helpful services like this one. The tech is there if you need it, but it’s your choice how much you use it.
Our next bit of feedback comes from Google Play. The service has an average score of 4.5/5 stars from 1,492,891 users, and the majority of feedback expresses gratitude for its many uses. One Life360 review reads:
“This app has been handy several times. It has helped us guide family members when they got lost. It has helped me find missing phones when they were lost in the woods on a trail. It lets me see where my family is when traveling to my house so I can make sure they are safely moving on the road.”
With more uses than just checking in on your kids, Life360 has proven to be an incredibly valuable tool for daily life. I’ll include just one more comment for good measure. Here’s one Life360 review taken from Site Jabber:
“As a female who travels alone worldwide, the app makes it easy for my family to know exactly where I am. If something were to happen to me, there is a shot that I can be found. My teen has the app too. When his car broke down in the middle of the night, we were easily able to find him and help.”
Having an app like Life360 brings a sense of peace to those who use it. There are so many accidents and terrors that can and do happen daily, and it’s nice to know that if you need help, it comes at the press of a button, increasing your chances of being found in areas where you have no idea where you are.
While checking into Life360 reviews, one of the most frequent issues reported was about reporting false locations. A slim percentage of users report this, but overall, members remark on the confidence they feel in knowing where their family members are.
Is Life360 Legit?
Life360 is indeed a legit service, it’s even a free service if you don’t need access to its advanced features. I checked out its Better Business Bureau profile just to be safe and found a B score.
There have been 38 complaints made to the BBB, but all of them have been followed up with by Life360. Working with its customers until a resolution is met, the reported issues were a mixed bag and didn’t show any alarming trends, though the most common has to do with false location alerts, showing family members in places they are not.
All in all, it appears that Life360 does a good job at resolving customer issues and accommodating requests.
Is Life360 Worth It?
With Life360, you’re getting more than just a location tracker, although that is what the majority of members use the service for. More so, it’s about peace of mind and that comes through knowing where your loved ones are and directing the help they need to the right location if they ever need it.
Considering that Life360 offers part of its service for free, the answer to this question is really easy. But even when we consider the worth of its paid services, the answer does not require much thought.
Life360 Promotions & Discounts
To give you the complete scoop on the service in this Life360 review, I looked high and low on the brand’s website for information. Of course, that means we keep an eye out for deals and found that the company offers a 7-day free trial for its Silver, Gold, and Platinum services.
If you prefer to use Life360 without access to advanced features, you can always choose the free service. The free service includes a limited number of alerts and features, but it’s a great way to get a peek at how the app works.
Want more? You can subscribe at any time.
Where to Buy Life360
Before you can start using its services, you’ll need to download the Life360 app. To do this, head over to the App Store or the Google Play store. The download is completely free, and from there, you can choose which level of service you’d like to sign up for.
Who owns Life360?
Chris Hulls and Kailash Ram founded Life360 back in 2008. From what I can see, it looks like the two still have a major stake in the company.
Can I cancel Life360 anytime?
You sure can. If you’ve just signed up and are taking advantage of the free 7-day trial, you’ll need to cancel at least 24 hours before the billing date. For example, if you signed up on Wednesday the 13th at 10:00 am, then you’ll need to cancel your subscription by no later than Tuesday the 19th at 10:00 am.
To cancel your subscription, you’ll need to do it through the App Store or Google Play store. Follow these steps:
- Click on your profile icon at the top right-hand corner of the App Store/Google Play
- Select ‘Subscriptions’
- Click on Life360
- Tap ‘Cancel Subscription’
- Registration & Profile information (username, first and last name, email address, phone number, billing information)
- Other Profile & Demographic information (emergency instructions, home, and work addresses)
- Geolocation (IP address, WiFi, Bluetooth, GPS coordinates)
- Driving Event Data (locations, arrival times, driving speeds)
- Messages & User content (any messages you send and receive through the app)
- Social Media (linked accounts)
To provide you with its services, Life360 needs to share your personal information with third-party services. The company may share data with a total of 12 different third-party companies for payment processing, medical assistance, roadside assistance, and others.
You always have a choice about what you share with Life360, but you should know that if you decline to give certain types of personal information to the service, you may not be able to use it—such as your credit card information and name.
What is Life360’s Refund Policy?
While you can cancel your Life360 account any time you like, the service does not issue refunds for any part of the unused service. For example, If you paid for an entire month but only used the service for 2 weeks, the company will not issue a refund for your remaining weeks within that period.
This applies to those who pay for an entire year of service but only use a few months. Once you cancel, you will still have access to the service for the remainder of your subscription. Canceling simply stops auto-payment on your next billing date.
How to Contact Life360
If you need any other information my Life360 review didn’t include, you can get in touch with the company via:
- Help center contact form
- Mail: 539 Bryant St, Suite 402, San Francisco, CA 94107
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