Paloma Health Review

About Paloma Health

Paloma Health Review

According to the American Thyroid Association, about 12% of Americans will develop a thyroid condition within their lifetime. What’s more, nearly 60% of those who have a diagnosable thyroid condition are unaware of it, so they never seek help for their symptoms. Those that do often face barriers. 

One study[1] showed that patients with hypothyroidism reported having a poor understanding of their condition and receiving inadequate treatment.

If you have hypothyroidism, you don’t have to resign yourself to lackluster healthcare. Whether you’ve had to wait months for an appointment with your specialist, had to receive unhelpful nutritional care, or simply feel let down by your medical practitioner, just know that there are other options.

Paloma Health is one of those options. Offering innovative, digital care for hypothyroid patients, this company goes above and beyond to connect you with qualified specialists. The best part? It’s all done from the comfort of your own home. Telehealth is on the rise, with one study[2] showing that patients cite convenience and lower cost as the main reasons for engaging with it.

Since the company launched, it has received a ton of buzz. From mentions in Endocrine News, Well + Good, and Fortune to its growing following of 15k across Facebook and Instagram, people are taking note of this innovative approach to a common condition.

Could it be the solution you’ve been waiting for? This Paloma Health review is going to help you find out. In the following sections, we’ll dive deep into the service and its policies, provide customer testimonials, answer FAQs, and more, so that you can make an informed purchasing decision.

Overview of Paloma Health

Paloma Health Review

Founded in 2018 by Guillaume Cohen-Skalli (CEO) and Marina Tarasova (COO), this New York City-based company has been specifically dedicated to diagnosing, treating, and monitoring hypothyroidism since day one.

Having hired the “best-in-class” endocrinologists and wellness experts, this service claims to provide comprehensive care that rivals (or rather, is better than) seeing a traditional, in-person specialist. Interested in learning more about its experts? Paloma Health’s website provides background information on each and every one.

Each doctor takes a slightly different approach in helping you solve and manage your hypothyroidism, so it offers a “doctor’s fit guarantee.” If the first doctor you meet isn’t for you, the company will provide a free second consultation. Once you approve your doctor, they will coordinate with your pre-existing primary care physician as required.

Before we dive into more about the brand’s service, this Paloma Health review will first go over some basic features:


  • Well-rounded hypothyroidism care, from testing to holistic or medicinal treatment
  • Covered by many insurance companies
  • Can send prescriptions to your closest pharmacy
  • All appointments and prescriptions are online
  • Doctor’s fit guarantee
  • Easy, hassle-free doctor communication
  • Hundreds of positive patient reviews
  • 30-day return policy on products

How Does Paloma Health Work?

Paloma Health Review

Paloma Health has several one-time and subscription-based services available. According to its website, the company takes a “whole-person, whole-body, approach,” meaning that an endocrinologist and functional medicine care team will work with you to provide educational resources, complete diagnostic and lab exams, and manage diet and prescriptions.

Here’s an overview of what services it provides:

  • Better Hypothyroid Care Subscription Plan for $16/month
  • Paloma Health At Home Thyroid Test Kits, normally $99, but now on sale for $75
  • Online Doctor’s Visits for $42 or copay
  • Vitamin Supplement Subscription Plan, normally $34/month, but now on sale for $27/month

When you land on the website, you’ll first be prompted to take a quiz. It’ll ask a range of questions, such as whether or not you’ve been diagnosed with any thyroid-related conditions, how you’re managing those conditions, and about symptoms you experience.

Then, you’ll be asked some questions about your ideal solution. You’ll let them know what qualities you look for in a doctor, whether you want to take a holistic or traditional approach, how you feel about medication, and more.

From there, your personalized recommendations will be emailed to you. You can then virtually meet with a specialist to work out the details and get started on your treatment plan, including the Paloma Health l-tyrosine thyroid supplements. Many of the hormones produced by your thyroid are derived from tyrosine[3].

Most customers will access at least a few of the brand’s services, depending on their unique situation and solution plan.

Within the Better Hypothyroid Care Subscription Plan, the most popular service, you’ll have access to fast and convenient virtual appointments for $42, exclusive discounts on all Paloma products and services, and member-only resources. This subscription also includes unlimited chat with your doctor, a symptom tracker application, and a dedicated care manager.

All in all, this company offers personalized digital and phone-based healthcare specifically for hypothyroid patients. Regardless of the kind of purchase you make, Paloma Health promises intensely personalized and high-quality care.

Paloma Health Online 30’ Video Visit Review

If you’ve ever had to wait for ages to see your specialist, you know how frustrating and emotionally taxing the process can be. One study[4] showed that the wait time to see an endocrinologist in the US is an average of 37 days, with some areas experiencing wait times as long as 6 months.

That’s why Paloma Health’s most prominent feature is its online 30-minute thyroid care appointments: “Our team of thyroid doctors provide you with quality, proven thyroid care – all through an online experience.”

By discussing your symptoms and medical history and an examination of your lab results and testing, Paloma Health’s doctors will consider all of the treatment options available to you. Plus, you’ll get to have a say in the type of approach taken—it’s your health, after all! One study[5] found that most patients prefer being part of the decision-making process with their physicians.

From the comfort of your own home, you and your chosen specialist can discuss treatment options, such as the Paloma Health tyrosine thyroid vitamins. But first, you’ll have to make an account with the company and complete the medical questionnaire. You’ll then receive a link to connect with your thyroid doctor online.

After the session, your doctor will share their notes and recommendations for treatment. They may request that you complete the at-home thyroid test if you haven’t already been diagnosed with a thyroid condition

This 30-minute live video visit costs $42. But, only existing Paloma members are eligible (memberships cost $16/month). If you have insurance, head to the company’s Insurance page and enter the details to see if it’ll cover the visit.

Paloma Health Online Levothyroxine Refills Review

Once you’ve completed your live video consultation, you and your doctor may decide to start a Levothyroxine prescription to treat your hypothyroidism. Levothyroxine, also known as LT4, is the standard of care[6] for treating hypothyroidism. Studies[7] have shown that treatment with LT4 is effective in controlling TSH levels.

With the Paloma Health online prescription refills, the brand promises you will “never miss a dose” of your medication. Medication adherence is an issue that can affect the improvement of your condition, with one study[8] showing that about 27% of patients with hypothyroidism have low adherence to their medication. If you’re in this category, Paloma Health’s system can help.

If you have an existing Levothyroxine prescription, the company and its doctors can refill it online without the unnecessary stress of calling your in-person doctor’s office.

There is no insurance needed for this prescription service. Plus, your assigned specialist will organize your prescription at your closest preferred retail pharmacy.

There are two pricing options of the prescription refill service:

  • $19 for Paloma subscribers
  • $39 for non-Paloma members

You will only be charged for this service if your refill request is successful. And, there’s no need to worry if your prescription changes—your Paloma physician will ensure that any change in medication is communicated to your pharmacy on your behalf. Your prescription should be available for pick-up on the same day your order is placed.

Who Is Paloma Health For? 

Paloma Health Review

Paloma Heath is exclusively for patients with hypothyroidism. Within that realm, the company does not discriminate. Regardless of age, gender, sexual orientation, ethnic background, or ability, anyone with this condition can receive care.

But, this Paloma Health review wants to note that the brand’s core care is currently only available in 17 US states. These states include California, Texas, Arizona, Illinois, Florida, Colorado, Pennsylvania, Michigan, Ohio, and Virginia. The company is currently working to expand its services.

If you’re only interested in the at-home thyroid test, we have good news! The test is available in most US states, except for New York, New Jersey, Maryland, and Rhode Island.

Comparison: Paloma Health vs. Everlywell

Paloma Health Review

Paloma Health isn’t the only company offering at-home thyroid testing. In fact, at-home medical services seem to be popping up everywhere. To see what makes our featured brand stand out, we’ll do a quick comparison of its services with Everlywell.

As a whole, Paloma Health and Everlywell have two different missions. As we now know, the former is focused on the diagnosis, treatment, and management of hypothyroidism.

On the other hand, Everlywell is an online testing lab that provides “personalized information and education that empowers you to be more involved with and educated about your own health.” The service offers dozens of at-home tests for different conditions and concerns, such as STIs, Covid-19, fertility, food sensitivities, and thyroid levels.

Clearly, there are key differences between these two brands. Everlywell offers a more robust selection of tests, but beyond that service, there is no treatment available. The company encourages you to share your results with your own healthcare professional if it is indicated that you require treatment.

When it comes to treating thyroid problems, our featured brand offers more well-rounded care,  including at-home test kits, 30-minute doctor visits, and prescription refills.

Both companies’ services are only available in the US. With Everlywell, you’re looking at $99 for a thyroid test or $25 with a monthly membership that comes with extensive discounts on all of its tests ($25 monthly). The Paloma Health at-home test kit is $75 (from $99), with other services available for $16-$42.

As you can probably tell, there is no clear winner. Looking to learn more about your body in general and already have a dedicated healthcare professional? Everlywell might be for you. But, if you’ve been diagnosed with hypothyroidism and want to treat and monitor the condition from the comfort of your home, Paloma Health is the winner.

How Much is Paloma Health?

Paloma Health Review

The brand offers a few different services, and the cost for each one varies. This Paloma Health review put together a list of your options:

  • Better Hypothyroid Care Subscription Plan: $16/month 
  • Paloma Health At Home Thyroid Test Kits: normally $99, but $75 for subscribing members
  • Online Doctor’s Visits: $42 or copay
  • Vitamin Supplement Subscription Plan: normally $40/month, but $27/month for subscribing members

Online Levothyroxine Refills: normally $39, but $19 for subscribing members

Paloma Health Reviews: What Do Customers Think?

Paloma Health Review

The way we access healthcare is changing. This targeted service provides a convenient and thorough solution to hypothyroidism. But, to really know what it’s like, we need to hear from customers. Below, you’ll find user testimonials from the brand’s website, Google, Facebook, and the BBB.

Overall, patients seem to love Paloma Health. On the company’s website, there are a number of glowing reviews that rave about the ease and convenience. Take this example:

Dr. Shah answered all of my questions and also made me feel so relaxed talking to her. It felt like talking to a friend. She really wants you to feel comfortable in the treatment plan, and allows you to input how you feel about the plan.

Online services can sometimes feel like you’re talking to a computer, so it’s good to read about how personable Paloma Health and its medical experts are. But, the brand does hand-pick comments for its Reviews page, so we’ll have to head off the site for a well-rounded view.

On Google, the company earned an impressive 4.8/5-star score from 184 ratings. Here, patients report helpful professionals that take the time to explain everything to them, affordable prices, and quick access to services. One user also mentions that this service is far better than what in-office options can provide:

Better care than my in-office visits were providing and no time off work for routine lab tests and prescription refills.The in-home lab test is super easy, one small, quick lancet finger poke, and  a smaller sized lancet is even provided. I am so pleasantly surprised and happy I found Paloma!

The praise continues on to Facebook, where the brand earned 4.8/5 stars from 51 people. Paloma Health reviews on this site reveal that numerous patients believe it offers the “best thyroid care.

Finally, we took a look at the service’s Better Business Bureau profile, where we found a B- rating and just one complaint in the last few years. Clearly, this company knows how to handle any customer complaints before they escalate.

Overall, hundreds of patients are incredibly happy with their decision to try Paloma Health. In fact, most feel that it offers a more personalized and informative treatment plan than you’ll get from an in-office treatment.

Is Paloma Health Worth It?

Paloma Health Review

Without a doubt, this Paloma Health review thinks the brand is worth it—if you have hypothyroidism or want to get your thyroid tested, that is. We love that this service takes a well-rounded approach, offering tests in addition to holistic and medicinal solutions, depending on your preferences and the severity of your condition.

Using real-life, U.S.-certified doctors and wellness experts, the company provides fast, effective, and innovative healthcare to patients across 17 US states. Its services are easy to use and much more efficient than scheduling an appointment with a traditional specialist.

Paloma Health Promotions & Discounts

Paloma Health Review

This Paloma Health review found that the best way to save on your order is to sign up for a membership. By doing so, you’ll have access to fast and convenient virtual appointments for $42, exclusive discounts on all products and services, and member-only resources.

Sign Up For Paloma Health

Paloma Health Review

If you’re ready to sign up for a Paloma Health subscription, simply follow these steps:

  1. Head to PalomaHealth.com
  2. Click on “Treatments”
  3. Scroll down to “Join Today”
  4. Complete a medical questionnaire 
  5. Be paired with a doctor for a 30-minute video session

After your virtual meeting, you’ll be instructed as to what to do next.


Paloma Health Review

How do I cancel my Paloma Health subscription?

Should you need to, you can cancel your Paloma Health subscription at any time. To do so, simply contact the company’s customer service team and ask to terminate your account. They’ll take it from there.

What is Paloma Health’s Shipping Policy?

If you live in California, Texas, Arizona, Illinois, Florida, Colorado, Pennsylvania, Michigan, Ohio, or Virginia, then you’re in luck! Paloma Health only has doctors certified to treat residents of those 17 US states. As a result, prescriptions can only be sent to those residents.

But, if you’re interested in the Paloma Health thyroid test at home and live outside of those states, you can still get the test and your results—you just won’t be able to meet with one of Paloma Health’s doctors. This service is temporarily not available in New York, New Jersey, Maryland, or Rhode Island.

Once your order has been processed, it should arrive within 3-5 business days. Some products, such as the at-home test, will need to be sent back to the brand. Once the lab gets your sample, your results will be available online.

What is Paloma Health’s Return Policy?

Due to the nature of its services, Paloma Health does not accept returns for most purchases. But, if you’ve purchased an at-home kit, you have 30 days to change your mind, as long as you have not opened it. You’ll be charged a $15 flat rate for shipping and processing.

How to Contact Paloma Health

If you have any questions after reading this Paloma Health review, you can reach out to the company via:

Looking for more online and at home health care? Check out Notch, or Wisp, two companies that provide discrete online and at home health/testing.

Article Sources

[1] Dew, R., King, K., Okosieme, O. E., Pearce, S., Donovan, G., Taylor, P., ... & Wilkes, S. Patients’ attitudes and perceptions towards treatment of hypothyroidism in general practice: an in-depth qualitative interview study U.S. National Library of Medicine BJGP open, 1(2)
[2] Powell, R. E., Henstenburg, J. M., Cooper, G., Hollander, J. E., & Rising, K. L. Patient Perceptions of Telehealth Primary Care Video Visits The Annals of Family Medicine, 15(3), 225-229
[3] Slominski, A., Zmijewski, M. A., & Pawelek, J. L‐tyrosine and L‐dihydroxyphenylalanine as hormone‐like regulators of melanocyte functions Wiley Online Library Pigment cell & melanoma research, 25(1), 14-27
[4] Lu, H., Holt, J. B., Cheng, Y. J., Zhang, X., Onufrak, S., & Croft, J. B. Population-based geographic access to endocrinologists in the United States, 2012 BMC Health Services Research, 15(1), 1-13
[5] Chewning, B., Bylund, C. L., Shah, B., Arora, N. K., Gueguen, J. A., & Makoul, G. Patient preferences for shared decisions: A systematic review ScienceDirect Patient education and counseling, 86(1), 9-18
[6] McAninch, E. A., Rajan, K. B., Miller, C. H., & Bianco, A. C. Systemic Thyroid Hormone Status During Levothyroxine Therapy in Hypothyroidism: A Systematic Review and Meta-Analysis The Journal of Clinical Endocrinology & Metabolism, 103(12), 4533-4542
[7] Machado-Alba, J. E., & Machado-Duque, M. E. Adherence to levothyroxine prescription in patients with hypothyroidism Rev. méd. Chile, 740-745
[8] Kumar, R., & Shaukat, F. Adherence to Levothyroxine Tablet in Patients with Hypothyroidism U.S. National Library of Medicine Cureus, 11(5)

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