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Buying a car shouldn’t be a complicated process. After all, we live in the digital age—technological convenience can be found in every industry. Whether you’re on the lookout for a Model 3 from Tesla or a Toyota Sienna for a party of 4, Vroom offers a wide selection of pre-owned vehicles to choose from.
Available exclusively in the United States, Vroom aims to make selling and trading cars easy. Their straightforward business model has gained them lots of online publicity.
For instance, the brand’s Instagram account showcases an impressive count of 13.1k followers. They’ve also been featured in select magazines, including Forbes and Yahoo Finance.
If you’re unfamiliar with the world of car dealerships, chances are that you need all the help you can get. With that in mind, can this brand truly provide an uncomplicated shopping experience?
Keep reading, as in this Vroom review, I’ll take an in-depth look at the company, its services, customer ratings, and more to help you decide if they’re worth checking out. But first, some highlights:
- Purchase and sell cars from the comfort of your own home
- Financing options available
- Very straightforward business model
- Great search function
Why You Should Trust Us
Our mission is to help you make better, more informed purchase decisions.
Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.
In short, Vroom is basically an online database for sellers and buyers. While car dealerships involve more paperwork and information compared to other products, this online service works to simplify the process by offering a step-by-step guideline.
Plus, everything is super organized, as shoppers can narrow down their search by price, mileage, model, and more.
It’s also worth mentioning that Vroom provides financing in case you can’t afford to pay full price. Customers can get pre-qualified to see if this is the right option for them.
To fill out a request, they’ll need to input their yearly income, email address, zip code, and other information to get started. This, by no means, will affect your credit score.
If this is your first time selling or buying a car, I’ll provide a quick rundown of how the brand operates next in this Vroom review.
How Does Vroom Work?
For the purposes of this Vroom review, I’ll primarily focus on how to purchase a car on their website. It’s a fairly simple process, and it all starts with settling on a vehicle.
Customers can easily input their preferences by selecting the price range, year, model type, and other important specs located on the left-hand bar.
Let’s say I chose the 2022 Tesla Model 3. This will lead me to a detailed product page that features specifics concerning the quality and price of the model. If everything checks out, you can select the ‘get started’ button to proceed further.
To continue with your purchase, you’ll need to set up an account. Once your profile is complete, the brand will require some in-depth information concerning your payment of choice and your driver’s license.
Customers will also need to place a refundable deposit to consolidate their order. The next couple of steps require proof of signature and delivery.
In terms of the Vroom sell my car service, customers can get a quick appraisal of their vehicle by inputting their license plate and zip code using the brand’s online software. You’ll also need to share your car’s mileage, condition, and history to get an accurate estimate.
What Are The Benefits Of Buying Vroom?
One of the main benefits of using Vroom is that customers can shop and sell cars from the comfort of their own homes. There’s no need to visit their in-store locations unless you require direct contact with the brand.
All the necessary information is listed online, as Vroom provides the convenience of ‘doing it yourself’ in case you’re not fond of intrusive customer service.
Additionally, there’s no manual paperwork associated with Vroom. Everything is done online, including payment, delivery, and documentation. The brand works to make buying and selling as simple as possible, as all required information is provided in a neat step-by-step process.
As previously mentioned in this Vroom review, the company also offers financing options. Given that most customers can’t afford to pay for a full car full price, it provides some lee-way for those who need their vehicle as soon as possible.
Who Is Vroom For?
Vroom is an excellent service to use if you’re overwhelmed with the complications of car dealerships.
Easy to navigate, buyers and sellers can follow an easy step-by-step process to ensure a smooth transaction. It’s worth reiterating that this company is only available within the United States.
Vroom Reviews: What Do Customers Think?
Ensuring the best bang for your buck heavily depends on the car dealership you choose.
With that in mind, does Vroom pass the vibe check? According to the internet, customers seem to be divided. It’s worth noting that the majority of buyers report a satisfactory experience in using their services.
To kick off this portion of this Vroom review, I’ll feature some ratings posted on internal and external sources:
- Vroom: 7,109 reviews with an average of 3.5/5 stars
- Consumer Affairs: 1,182 reviews with an average of 3.5/5 stars
- Trust Pilot: 543 reviews with an average of 1.2/5 stars
- Sitejabber: 511 reviews with an average of 1.3/5 stars
Positively speaking, most customers agree that Vroom car sales offer a seamless experience for buyers and sellers. Reviewers were able to land an agreeable price for their cars. Additionally, users were impressed with the amount of convenience provided, as they were freed from messy paperwork.
“I purchased a 2021 Accord in July on a Wednesday, and the car was delivered the following Tuesday. I was so pleased it came that quick. I didn’t finance or have a trade-in so that likely sped things up a lot,” one customer wrote on Consumer Affairs.
“Absolutely amazing! Excellent Customer Service. I would recommend over any dealership. Were very helpful from start to delivery,” one user shared on Vroom.com.
In terms of the Vroom sell car service, reviewers reported that the brand’s customer service was exceptional. Responsive and adept in providing help for any issue, most grievances were fixed rather quickly.
“Selling my car was incredibly easy. I told them about my car and they sent me an offer. I accepted it and within 11 days I had the check! Did everything online except for having to go to Fed Ex to send them my title,” one Trustpilot user detailed.
So, is Vroom legit? According to the number of positive reviews I found so far, that seems to be the case. That said, there’s a significant amount of customer complaints online. I’ll be sure to discuss any red flags in full in the next segment of this Vroom review.
Is Vroom Legit?
As you’ve probably already noticed, this brand isn’t a customer favorite, according to reviewer sites such as Trust Pilot and Sitejabber. Most complaints detail issues with Vroom customer service, arranging the delivery, and price negotiation.
Considering that there is a significant amount of negative comments online, it’s best to proceed with caution if you still intend to purchase or sell a car with Vroom.
Is Vroom Worth It?
As efficient as Vroom claims to be, I recommend having a bit of buyer’s skepticism when it comes to selling or purchasing a car. There seems to be a 50/50 split concerning the quality of the brand’s services.
While there is a large number of positive testimonials to account for, it’s hard to ignore the amount of negative feedback associated with customer support and price negotiation.
Can I recommend this brand in this Vroom review? I can confidently say that they’re legit, but it’s best to stay wary.
Who I Recommend / Don’t Recommend Vroom For
Online car dealerships aren’t for everybody. If you’re on the fence about this brand, I’ll provide a quick rundown of who should and shouldn’t use Vroom.
Who I Recommend Vroom For
- First-timers who aren’t familiar with car dealerships
- Buyers who own recognizable models such as Tesla and Honda
- Those who can’t afford to visit their local care dealership
Who I Don’t Recommend Vroom For
- Customers outside the United States
- Buyers who own rare or eccentric models
- Buyers and sellers who own or are looking for other types of vehicles such as motorcycles
To help inform your purchase, I’ll feature a few alternatives worth looking at next in the Vroom review. After all, it’s always a good idea to conduct some brand comparison before settling on a car dealership.
2 Best Alternatives to Vroom
Alongside Vroom used cars, companies like Cars and Bids and Carwow are also popular among customers.
How To Choose The Best Cars
It’s no secret that cars are a big investment. Purchasing one requires a lot of forethought. While it’s easy to get caught up in the glitz and glamor of expensive models, I’ll provide some pointers to consider if you’re in the market for a new vehicle.
- Work around your budget: considered one of the most important things to keep in mind while buying a car, it’s always a good idea to have a budget to minimize overspending.
- Factor in your preferences and needs: some cars are meant for different lifestyles. For instance, a Toyota Sienna is often recommended for families.
- Pay close attention to the product description: this especially bodes true for pre-owned vehicles. You should always keep a close eye on the quality and current condition of the car.
Vroom Promotions & Discounts
At the time of writing, I didn’t find any active promotions to include in this Vroom review.
Where To Buy Vroom
Looking to buy or sell a vehicle? If so, you can head over to vroom.com to get started.
Who owns Vroom?
Vroom cars is owned by founders Marshall Chesrown, Scott Chesrown, Kevin Westfall, and Allon Bloch.
When does the 7-day return period begin?
According to the brand’s policy, the 7-day return period starts once you receive your car.
What if I find imperfections on my car that I didn’t see highlighted on the Vroom website?
If you discover any defects in your car that aren’t listed in the product description, the brand encourages you to give them a call.
Do all of Vroom’s cars come with Roadside Assistance?
It’s worth mentioning in the Vroom review that all cars come with 24-hour roadside assistance. This policy is available nationwide.
What is involved in Vroom’s inspection and reconditioning process?
To ensure safety and quality, all vehicles are thoroughly vetted by Vroom’s inspection team. This includes test drives, a cosmetic review, and a checkup on features and controls.
How To Contact Vroom
For inquiries unrelated to this Vroom review, you can reach out to the brand through the following methods of contact:
- Phone number: (855) 524-1300
- Email: [email protected]
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