Table of Contents
About Hero Health
Hero Health makes a smart pill dispenser that improves medication management. Holding up to a 90-day supply of 10 different medications, the machine tracks your doses via an app that can alert linked users if one is missed.
The ingenuitive device and app have been recognized for their paramount value in media platforms like Forbes, TechCrunch, and CNet. Today, more than 20k followers keep tabs on product updates and success stories across Facebook and Instagram.
Interested in learning more about this handy, revolutionary service? Keep reading this Hero Pill Dispenser review.
Here, we’ll tell you everything you need to know about the brand and its smart device, reveal customer feedback, answer important FAQs, and more, to help you decide if it’s something you’d like to add to your, or your loved one’s, routine.
Overview of Hero Health
When heading to Hero Health’s webpage, we quickly learned that “50% of medication is not taken as prescribed.” That’s a pretty alarming number, and one that leads to a ton of wasted money, confusion, and sometimes, life-threatening circumstances.
Hero is here to change all that. The brand swooped in with one smart machine that dispenses pills for you, then keeps track of your adherence.
Working hand-in-hand with an app, the device allows loved ones to keep an eye on your habits. You can think of the machine as an electronic nurse of sorts—one that gives updates and alerts you when medication is running low.
Hero Health was founded in 2014 by Kal Vepuri and Kurt Akdogan in New York after Kal’s mother treaded dangerous waters after missing just one dose of her medication.
What Hero did for Kal’s mom, and does for everyone else who uses it, was bring back a sense of independence. Eliminating the need for expensive nurses or multiple check-ins throughout the day from loved ones, the Hero Pill Dispenser means freedom, safety, and security.
But before we fill you in on exactly what the brand’s smart device is all about, this Hero Pill Dispenser review will shine some light on its highlights.
Highlights
- Machine keeps track of up to 10 medications
- Alerts linked users if you miss or are late taking a dose
- Offers replacement parts
- One affordable, monthly membership fee
- Frequent promotions
- Free shipping & returns
- Limited Warranty
- 30-day return window
Hero is a brand with heart and a keen sense for technology. Blending the care factor of a loving nurse with the ingenuity of smart tech, its signature Pill Dispenser helps solve a huge problem in the world of healthcare.
Offering all day and all night support when you need it, the company is serious about making a difference in your life and the lives of those you care for. In the next section of this Hero Pill Dispenser review, we’ll introduce you to the brand’s signature device, explaining how it works and what to expect in your shipment.
Hero Pill Dispenser Review
If you’ve made it to his section of our Hero Pill Dispenser review, then you probably know the value of a device such as this one. It’s the brand’s only product aside from its accessories and app, both of which we’ll get into soon.
For now, let’s talk about the Hero medication dispenser, and more specifically, about how it fits in with your home. With a modern, sleek off-white design, the dispenser looks like any chic appliance and fits as nicely on marble countertops as it does on a side table next to your favorite chair.
It weighs 10 lbs, so it’s easy enough to move if you need to, but heavy enough that it stays in place without the risk of being knocked over when you hurriedly reach for the phone.
Measuring 9” x 9” x 15”, the Hero Pill Dispenser machine doesn’t take up much space, but the brand made sure it’s big enough to hold a 90-day supply of 10 different medications. Have more than 10? No problem, the app takes care of all that. Simply upload your medications and dosage times, and the device will alert you when it’s time to take them.
Though there may be more than one person in your household who would benefit from this machine, the dispenser is only meant for one person. Dispensing any hard, solid form of pills (no soft gels or powders, please), the machine will pop out whatever dose you input during setup at the time of day you specified.
With your Hero Health Pill Dispenser, you’ll get:
- AC Power Adapter
- Emergency Key
- Dispensing Cup
- Travel Lock
- 10 Pill Cartridges
When you first receive your device, a little setup is required. You’ll read more about that throughout this Hero Pill Dispenser review, but for now, know that you’ll need a reliable WiFi connection and a smartphone.
During your use of the Pill Dispenser, the machine will alert you when you’re low on meds. It can even go ahead and refill your prescription if you ask it to.
All of this peace of mind is $30 per month, with a $100 activation fee.
Hero Accessories Review
Your Hero dispenser comes with all the accessories needed for it to function, but the company understands that from time to time, you may need to replace one or two of them. So, it offers convenient bundles.
This Hero Pill Dispenser review will introduce you to its most popular picks, below.
Hero Health Essentials Kit Review
The Essentials Kit contains everything you need to operate your Hero automatic pill dispenser, minus the pills. With this bundle, you’ll receive:
- Three replacement cartridges
- One replacement cup
- Security key
- Allen key
Because things can get misplaced and accidents happen, this kit may be a good idea to have on hand so that you’ll always have a backup. The Hero Health Essentials Kit is $30.
Hero Health Replacement Cartridges Review
The cartridges are what you’ll load your pills into. One holds up to a 90-day supply of one type of medication.
The pill dispenser comes with 10 already, but if you need more, you can get an additional 10 Replacement Cartridges for $25. Being that the machine can hold up to 10 different meds, this amount is particularly handy.
Hero Health Replacement Cups Review
Your dispenser will come with one cup which it needs to dish out the pills. It will not work with any other cup. If you forget to put the cup back, don’t worry, the machine will let you know.
If you’d rather have several cups on hand, you can order three Hero Health Replacement Cups for $15.
Hero Health AC Adapter Review
The Hero Pill Dispenser runs on 100-240V AC power, so you’ll need this cord to make it work. The unit comes with a cord already, but you know, vacuums, kids, and pets happen, so it’s not a rarity that replacements come in handy.
Get a spare Hero Health AC Adapter (just in case) for $35.
Hero Health App Review
Before you get started, you’ll need to set up the Hero Health App to activate your pill dispenser. Once you’ve input your medications and doses, the device will dispense that proper dose at the proper time of day.
Need to make adjustments? Just pop on the app to edit. We know this is a techy device, so those who aren’t tech-savvy may need a helping hand with setup and edits.
If you’ve bought the Hero for a loved one, the app will alert you if they’ve missed a dose, were late for a dose, or took too much. You can also check in on their adherence throughout the day and look in on their overall track record.
Who Is Hero Health For?
Hero Health is designed for those who need extra help managing their medications. Though it’s not only aimed at seniors, it’s ideal for anyone who may forget to take their medications at the designated times each day.
Gently reminding you that it’s time to take your pill, then dispensing the appropriate amount, Hero keeps track of your doses and alerts you via the app, as well as anyone else connected to it, that you’re on track.
What Comes With A Hero Membership?
Your Hero membership covers the cost of the machine rental, along with other helpful services you may need during its use.
As a member, you’ll have round the clock access to support, be able to use the Hero app, machine, and have your prescriptions refilled—all these things have costs, and while the company would love to give it all for free, they need to pay their staff too.
The monthly fee of, essentially, $1 per day, takes care of staff wages, software updates, and any necessary repairs or replacements.
Comparison: Hero Health vs. PillPack
Keeping track of medications can end up in frustration, and often, missing key pills altogether. To make this easier, helpful services like Hero were created, and it’s not alone.
In this section of our Hero Pill Dispenser review, we’ll be taking a look at PillPack and how it compares to our featured brand. The competitor operates with the same mission that our featured brand does, though it’s a more simplified, less trackable format.
PillPack bundles up all of your medications into convenient packs with designated times on the front. It’s a cool service, but it may not be ideal for those who have trouble remembering to take their pills altogether.
Where Hero Health auto pill dispensers really shine is that they require very little effort on your part to ensure you or your loved one is taking their medication at the right time.
But that doesn’t mean PillPack doesn’t come with its own set of perks, the main one being the service is completely free. All you have to do is pay what you normally would for your prescriptions and they’ll pack it all up for you and ship it to your door.
It’s part of Amazon Pharmacy, so convenience and shipping are at the heart of the brand. Both services have benefits, but each one is better suited to different needs.
Hero Health: What Do Customers Think?
The device looks to be a game-changer for home healthcare, but this is a Hero Pill Dispenser review, and we don’t rely on looks alone. In this section, we’ll show you what we found after a thorough web search for feedback that sheds some light on what the device and corresponding services are really like.
Interested in finding out more about how the machine works, we turned to a Hero Pill Dispenser review on The Senior List.
The review mentioned that “it was very simple to use. After I input my medications and the proper times to take them into the Hero app, the dispenser itself sounded and blinked lights at the correct times.” It’s important that machines like this be straightforward, as their purpose is to help, not to confuse.
It continued, “From there, all I had to do was push a button and the pill dropped down into a cup. And even if I missed the alert or forgot to push the button, I got alerted through the Hero app, as did any users that I added.”
Right off the bat, we can see how helpful this device is and how much thought went into it, but we needed a little more insight into its features, and for that, headed to Working Daughter.
Their Hero Pill Dispenser review started off with the reasons why they value the device so much—saving them time, money for nurses, and missed pills by loved ones.
They say that it’s “really easy to set up,” taking “less than 30 minutes and you are done for the month!” This step is crucial to users’ success with the machine, as a month’s steady and reliable supply hangs on proper setup.
If you or your loved one don’t feel comfortable with the setup process, because it’s so quick, it’s something a neighbor, relative, or nurse could do quickly once per month. Compare that to daily visits from a nurse to make sure pills are taken at the right time.
Feeling like we have a firm grasp on how the device works, we began to wonder about any issues it may have. To check up on how the company handles those, we scooted on over to the Better Business Bureau.
The BBB showed us an A- rating and just 13 customer complaints in the last three years. The profile explained that the brand has such a great rating because it resolved those complaints in a timely manner.
Overall, we didn’t come across any complaints that feel outside the realm of a.) easily fixable, and b.) user error. Hero takes care of all the updates and repairs for any machines that have defects—meaning that your whole experience when using their services should be essentially pain and worry-free.
Is Hero Health Worth It?
Let’s start with the sign-up. Signing up for Hero is as simple as its machine is, all users have to do is hit ‘Join Now,’ enter their billing and shipping information, and the machine will be sent right to their door.
The pill dispenser itself requires an app to set it up, so some users may need a hand with that. Once setup is complete, based on what we’ve read from customers, the machine works as stated, alerting users when it’s time to take a pill, and if they miss it, informing others via the app.
As for the price, Hero charges a monthly membership and an activation fee, both of which are affordable. Over the course of the year, users would spend just under $400 spread out into monthly payments.
Considering the brand values the machine at $1,500 (what you’d pay if you don’t return it after canceling), that’s almost four years of use to get your money’s worth.
With just the simple, helpful nature of the pill dispenser and app, we believe Hero is worth the buy. Everything else we consider an awesome bonus.
Hero Health Promotions & Discounts
Hero Health operates in a pretty admirable way. The machine is essentially free—users just pay for a monthly membership.
There is a one-time activation fee. Right now, the brand will give you $100 off when you sign up with your email address.
Where to Buy Hero Health
You can only get your smart pill dispenser directly from HeroHealth.com.
FAQ
Why does Hero Health offer a monthly membership?
The monthly membership is less about the cost of the machine and more about the services and features that come with it. Members are taken care of like family with 24/7 support and automatic prescription refills, and their machines and apps receive constant updates.
Membership fees also cover the limited warranty and any shipping and repair fees that come with claims.
What kinds of medication cannot be dispensed from Hero?
The Hero Pill Dispenser works great with capsules, caplets, and hard pills. You cannot load powders or liquids into the cartridges, nor will it work with broken or crushed pills and soft tablets.
What does the Hero need to work?
The Hero runs on electricity but has a battery backup in case the power goes out. You should always have your device plugged in, so you’ll need to find an accessible place in your home where you’ll hear the device chime and that you’ll be able to get to quickly.
One of the coolest things about the Hero is that it syncs with an app. Because of that, you’ll need a reliable WiFi connection, and if you’ll be the one setting up your device and tracking your intake, a smartphone or a tablet, too.
Finally, and perhaps this goes without saying, you’ll need your pills. The dispenser can’t dispense anything without those, so be sure you’re stocked up on all your medications.
What comes with the Hero Pill Dispenser?
The Hero Pill Dispenser comes with everything you need to get started, including the pill cartridges, cups, safety key, Allen key, and A/C adapter. In addition to parts, you’ll get access to the Hero app, round-the-clock live support, app and device updates, and a limited warranty.
If you need any extra parts, you can purchase them separately from the company’s Accessories page.
Does the Hero Pill Dispenser come with a warranty?
The membership comes with a warranty, yes. The limited warranty covers defects in materials or workmanship under normal use. If, at any time during your use of the machine, it malfunctions the company will either repair or replace it at no cost to you.
What is Hero Health’s Shipping Policy?
Hero Health ships within the US only and sends its orders free of charge.
What is Hero Health’s Return Policy?
The company’s return and cancellation policies are a little tricky, so be sure to pay attention to this section of our Hero Pill Dispenser review very closely.
Hero has a free return policy on its Pill Dispenser that guarantees you a full refund if you send it back within 30 days of activation (the day you set it up). To start the return process, you’ll need to call or email the brand’s customer service team to get a prepaid shipping label.
Once you activate your machine, or within 7 days after you receive it (whichever is first) Hero will begin your monthly membership payments. Pretty straightforward, but here’s where it gets tricky.
After 30 days of activation, you’re locked in for 12 months of monthly fees. That means, even if you want to return the machine, and do, you’ll be charged the remaining monthly fees in one lump sum.
After one year your subscription changes to month-to-month and you can cancel your membership at any time.
When you cancel your membership, you’ll need to follow these steps:
- Remove all your pills from the machine
- Contact customer service and they’ll send you a prepaid label
- Pack it back up in its original packaging. If you threw it out, Hero will send you a replacement box, but you’ll be responsible for shipping and handling costs
- Send it back within 30 days from when you cancel
If you don’t send it back within those 30 days, Hero will charge you $1,500 for the machine.
How to Contact Hero Health
There are quite a few different wants to get in touch with the brand if you need any other information that wasn’t included in this Hero pill dispenser review.
To get your questions answered, use any of the methods listed below:
- Live chat
- Phone: (855)855-9962
- Email: [email protected]
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