HerRoom is a female-owned online department store for lingerie. Featuring a wide range of styles, the brand claims to offer the largest assortment of undergarments ever.
Offering thousands of products from hundreds of different brands, the brand’s slogan is “let HerRoom take over your lingerie drawer.” With a wide range of undergarments, pajamas, shapewear, and swimwear in diverse sizes, we can truly see why they are considered a one-stop-shop.
The brand has garnered the attention of many notable media outlets, including Refinery29, The New York Times, and Elle. Plus, they have been awarded titles for their exceptional service and website, including the 2020 Customer Choice award from SiteJabber.
This HerRoom bras review will dive deep into the brand and its selection of intimates. We’ll provide the details on exclusive website features, best-selling products, customer reviews, and more to help you decide if HerRoom can take over your lingerie drawer.
Overview of HerRoom
Tomima Edmark felt that lingerie shopping was harder than it needed to be. In-store selections were limited, especially when it came to hard-to-find sizes.
Shopping for undergarments can be a very personal experience that not all women want to do in public. But, there weren’t many online options available in the 1990s.
So, Tomima founded HerRoom in 1998. Her vision was to develop a website that functioned as a department store to ensure a convenient and enjoyable shopping experience for her customers.
Now, more than 20 years after its conception, HerRoom offers thousands of products from hundreds of different brands. Including bras, panties, baby dolls, bikinis, pajamas, and so much more, HerRoom promises to meet all of your intimate apparel needs.
The company aims to make online bra shopping as easy as possible. To solve the problem of not being able to try on products in person, HerRoom provides extensively detailed photos and descriptions. Each bra is shown under six different necklines to help you imagine what it will look like when worn.
Despite their large selection of intimates, HerRoom’s award-winning website was designed to ensure a seamless shopping experience. The brand’s trademarked Universal Cup Size system takes all the guesswork out of bra sizing. All you have to do is provide your size in one brand and the company will generate your size across all brands. You can then search with your personal UCS.
They also offer the Know Your Breasts Bra Finder. This tool helps you examine the unique shape of your breasts so that you can find styles that are suited to them.
Tomima is very passionate about ensuring that customers know HerRoom isn’t a big corporation or chain store. She is proud that it was the brainchild of one person. She incorporates personal touches throughout her site, providing important fit and size information on products when necessary.
She is also concerned with giving back to her community. Tomima has pledged a large sum to a cause that’s dear to her heart: the USA synchronized swimming program, USA Synchro.
Tomima, along with her team, brings men and women countless options and integral information. By doing so, she ensures that her customers are empowered to find what they need and make informed purchasing decisions.
Before we dive into this HerRoom bras review, let’s take a look at some pros and cons:
- Thousands of lingerie, swimwear, shapewear, and sleepwear options available
- Sells products from hundreds of different brands
- Wide range of prices
- Size inclusive
- Tomima provides tips on the fit and efficacy of some products
- Virtual fit experts provide free assistance
- Trademarked Universal Cup Size system makes it easy to shop for bras across different brands in different countries
- User friendly, well organized, and an award-winning website
- The blog provides educational information for customers
- Thousands of positive reviews that attest to the brand’s helpful customer service
- International shipping offered
- Sizes are first listed in UK sizes, which might be confusing to customers
- Some customers report that some styles are not true to size
- The company does not cover return costs
- Inconsistent with returns and customer service
Considered a one-stop-shop for your lingerie drawer, HerRoom sells a diverse range of products for women and men, including shapewear, swimwear, athletic wear, pajamas, and lingerie. They sell many popular brands, such as Goddess Heather and Hanky Panky.
With negligees, chemises, cotton camisoles, full slips, shelf bras, and more, HerRoom offers something for everyone. Whether you’re looking for comfortable daily panties, a daring bullet bra, or something sexy to spice up the bedroom, they’re confident that you’ll be able to find what you need. They even offer HerRoom panties for men!
We know how difficult it can be to find certain products in hard-to-find sizes, such as front closure bras or longline bras. Thankfully, HerRoom carries band sizes that range from 28 to 58 and cup sizes that range from AA to P.
Don’t know where to start? Don’t worry, this HerRoom bras review has you covered. Let’s take a look at their best-selling products so you know exactly what you’re looking for.
HerRoom Shock Absorber Ultimate Run Sports Bra Review
Few things are worse than having to stop a workout because your breasts just won’t stay in place. Designed specifically for running, the Shock Absorber Sports Bra can handle high-impact movement.
Trying to wiggle into a tight sports bra can cause more sweat than the run you planned to go on. We’ve all been there. Fortunately, this bra has a double closure to make getting in and out of it quick and easy: there is a hook closure at the bottom and a plastic snap-up top.
According to Tomima, this bra was designed to prohibit your breasts from the way they naturally want to move when you run: “Breasts actually move in a figure 8 while running. This bra has a support system designed for this movement and claims to reduce breast bounce by up to 78%.”
This extra-supportive bra is wireless and cupless for optimal comfort. It features a tall center front for compression coverage, keeping your breasts exactly where they should be.
For even more comfort, its leotard-style back with cushioned shoulder straps ensures you won’t have to worry about the bra digging into your skin.
Its seamless microfiber lining supports your chest without unnecessary friction. Plus, its quick-dry material reduces sweat collection. Other key features include reflective trim for improved visibility.
This style is available in five colors, from an essential black to a vibrant coral and grey combo. It retails for $80. The band size runs small, so HerRoom recommends sizing up to your sister size (i.e. 32D to 34C).
HerRoom Panache Full-Busted Underwire Sports Bra Review
The Panache Full-Busted Underwire Sports Bra is an underwire bra that encapsulates your breasts rather than compressing them uncomfortably against your chest.
The padded underwire contours to the shape of your chest, offering full coverage and reduced bounce while running.
It’s made with an outer performance fabric that doesn’t collect moisture, keeping you dry and comfortable while you move. The padded shoulder straps are covered with breathable mesh and attach to wide elastic straps that adjust in the back.
This bra comes in 12 colors, including basic shades and several funky prints like Kaleidoscope and Lunar. Designed for larger breasts, this full-busted bra comes in hard-to-find sizes, ranging from 28DD to 40GG.
This style usually sells for $70, but this HerRoom bras review found several colors that are on sale for $45.
HerRoom Anita Rosa Faia Twin Seamless Comfort Underwire Bra Review
Designed for everyday comfort, the Anita Rosa Faia Twin features cups that are double-layered and pre-formed with breathable microfibre. This combination ensures a shape and support that feels like a “second skin.”
This seamless bra has a wide and unembellished center panel for stability and wide front straps for comfortable support.
Women with larger cup sizes don’t need to worry: larger sizes are made with slightly wider straps, a stronger underwire, and support slings in the cups for added support.
Though it is offered in a wide range of sizes, Tomima suggests making sure you double-check the size chart: “The cups run true to size through D. Past D, the cups are slightly small.”
The Anita Rosa Faia Twin bra comes in three nude shades, plus black and grey. It sells for $83, but some colors are currently on sale for $28.
HerRoom Rhonda Shear Ahh Seamless Leisure Bra Review
Some days just require extra comfort. The Rhonda Shear Ahh Seamless Leisure Bra will make you mutter a satisfying “ahh” thanks to its unlined and padding-free design that exudes comfort. It’s sleek and simple for a comfortable fit that goes incognito under a shirt.
Key features include an elastic neckline and armholes that ensure putting it on and taking it off is quick and easy. For a more personalized fit, it includes self-adjusting straps and seamless sides.
Tomima recommends checking the size chart before purchasing this product and continues to note that this style is not recommended for cups larger than DDD.
After reading customer testimonials, this HerRoom bras review learned that several buyers felt this bra was perfect for recovery after a mastectomy or a breast reconstruction surgery.
The Rhonda Shear Ahh Seamless Leisure Bra comes in 12 colors, including a variety of vibrant solids in addition to the essentials. It is available for $18.
HerRoom Natori Feathers Contour Plunge Bra Review
The Natori Feathers bra was designed for revealing necklines. Featuring a deep plunge, it’s the perfect solution for your favorite deep V top.
Offered in an array of pretty pastels, vibrant neons, and essential nudes, this bra has a lace scalloped trim for a beautifully flattering design that you’ll want to show off.
Despite its feminine features, this bra has seamless sides, so it’ll still appear smoothly under clothes. Its contour underwire cups include light padding for a subtle push-up as well as comfort.
Tomima recommends that cup sizes DD and larger who want more coverage should move up a cup size.
With its partially-sheer stretch mesh overlays, this style pairs perfectly with sheer panties. The Natori Feather Contour Plunge Bra sells for $68, but several colors are on sale for $44.
To complete your sensual look, this HerRoom bras review recommends adding some thigh-high stockings. Your confidence will thank us!
HerRoom Fruit of the Loom Tank Style Sports Bra – 3 Pack Review
Fruit of the Loom’s bras are supportive, comfortable, and versatile for any look you are aiming for. The Fruit of the Look Tank Style Sports Bra – 3 Pack is no different.
This 3-pack includes three cotton sports bras in a tank top style that are low-impact and perfect for yoga, the gym, or even lounging around the house.
This design prioritizes comfort with gentle compression that isn’t overpowering but ensures that your breasts aren’t going anywhere during your workout. The wireless cups are also lined, and the tall center front works to reduce the bouncing effect during cardio.
Made with a 5% lycra spandex knit blend and 95% cotton, you can easily pull it over your head to put it on.
The Fruit of the Loom Tank Style Sports Bra – 3 Pack comes in seven different color combinations. Currently, this pack is marked down to $14 from $20.
HerRoom Only Hearts Stretch Lace Bralette Bra Review
Bralettes have taken over the undergarment industry in recent years. Gone are the days of wanting to rip your bra off as soon as you get home. Now, comfortable bras that are still sexy are widely available.
The Only Hearts Stretch Lace Bralette Bra is a pretty, light lace bralette with adjustable straps.
There’s no clasp—simply pull it over your head. Its stretchy nylon material makes it easy to do so while still providing light support.
The seamless triangle cups are wireless, and the neckline overlaps at the front with a stretch mesh trim to ensure the fit stays close and holds your breasts in place.
This style has a covered elastic under band along the bottom and soft elastic spaghetti straps that adjust at back.
It is available in three colors and sells for $39. Tip: we think this bra will pair perfectly with satin panties.
HerRoom Bali Skimp Skamp Brief Panty Review
There’s a reason we reach for our full-coverage panties—they’re usually the most comfortable option. The Bali Skimp Skamp Brief Panty is a high-waisted, full-coverage underwear style that promises no panty lines.
Its center back seam separates your booty for a “cheeky appeal.” Other key features include a covered elastic waistband and leg holes for a stretchy and comfortable fit. The sewn-in crotch liner allows for breathability.
The Bali Skimp Skamp Brief Panty comes in 22 colors, including fun animal prints and feminine florals. You can buy one for $11 or three for $26. For a full look that exudes comfort, try pairing these panties with a cupless bra.
HerRoom Hanky Panky Signature Lace Original Size Thong Review
This Hanky Panky style has become iconic. There’s a reason these lace panties are recommended by pretty much everyone on Instagram.
The award-winning Hanky Panky Signature Lace Thong might look like your standard thong, but it’s made out of the brand’s signature stretch floral lace. A blend of nylon and spandex, this style is stretchy to conform to your body for a comfortable fit.
It also features a stretch lace waistband for added comfort, smooth edges to ensure zero panty lines, and a sewn-in cotton crotch lining for breathability.
This particular Hanky Panky fit is mid-rise, but low-rise and plus-size options are also available.
Available in 30 colors, one pair of the Hanky Panky Signature Lace Thong costs $22, but some colors are currently on sale for $17.
HerRoom Reviews: What Do Customers Think?
This HerRoom bras review turned to customer testimonials to learn what people thought about the brand. Spoiler alert: it’s mostly positive! Ahead, you’ll find comments and ratings from the brand’s site, SiteJabber, and Trustpilot.
On the company’s website, there are plenty of 5/5-star ratings. Overall, shoppers love the wide range of styles offered, as well as the size inclusivity.
Some customers love Tomima’s honest and thoughtful commentary on their styles, while others rave about the customer service. In these cases, reviewers note how patient, kind, and accommodating the agents were.
On SiteJabber, the company earned 4.65/5 stars from over 40k ratings. Happy customers frequently note the great selection, efficient shopping experience, and helpful customer service.
One review echoes these sentiments: “Shopping for bras online can be hard especially not knowing how sizes transfer between brands, but the fit experts…were very helpful and made the process easy and painless. The fact that HerRoom has a generous return policy also makes sure I’m not worried that I’ll be stuck with a bra that doesn’t fit well… good prices and quality.”
Other users love how user-friendly and efficient their website is: “The website is very user-friendly. It was easy to narrow my searches to specific features… Many garments are shown in video clips, on live models, as they turn and pose to show the look from all sides. These website features make it easy to shop online with confidence.”
Trustpilot comments show greater variation between users who loved the site and those that didn’t. Overall, HerRoom earned 3.1/5 stars from over 1.2k ratings.
Some 5-star reviewers argue that HerRoom is the best place to shop for bras because of how much detail is provided:
“This is the ONLY place I have found bras that not only fit but are COMFORTABLE and CUTE… Their bra fit quiz is in-depth and helpful, and the fact that they list features and fit details about their bras instead of just leaving it up to a guessing game makes shopping with them so much better.”
In negative HerRoom bras reviews, a few customers argue that the site is a “scam.” These reviewers say that the brand did not send the right items and refused to provide a refund. Take this example from a disgruntled customer:
“I ordered several items and returned the entire order! They are scams they will not refund money, they lie and cheat! Buyer beware!!”
Similarly, some reviewers write that they were forced to pay “exorbitant prices” for return shipping, while others state that they were unable to get in contact with a customer service agent.
Though these accusations are serious, they only showed up in a very small percentage of reviews. The vast majority of customers who need to exchange the size of their bra were able to do so seamlessly.
Fortunately, the positive reviews far outweigh the negative, though we hope the brand improves how consistent their customer service agents are so that more shoppers have a positive experience.
Is HerRoom Worth It?
If a perfect time for online lingerie shopping exists, it is definitely during the pandemic. Online shopping, especially for bras, can be incredibly difficult to ensure a correct fit. Thankfully, HerFit seems to excel in this area. They provide detailed size and fit information to provide as close to an in-person shopping experience as possible.
Plus, they offer a huge selection of bras, panties, lingerie, sleepwear, bathing suits, and more in both regular and plus sizes. The bra selection alone includes more than 2.3k options.
When needed, Tomima gives specific tips about certain pieces. This action shows that a lot of thought goes into the pieces she sells. HerRoom also ensures that as many body shapes as possible feel represented. As a result, they carry band sizes that range from 28 to 58 and cup sizes that range from AA to P.
HerRoom’s size range is one of the most inclusive ones we’ve come across.
Overall, thousands of positive customer reviews attest to the selection, quality, and efficacy of the brand’s website. Many users consider it their one-stop shop for undergarments, and it is easy to see why.
While we take negative HerRoom bras reviews seriously, it is important to note that the positive reviews far outweighed the negative. The most common complaint was that customers felt they were receiving products that differed from what they saw online, and despite this, the return process was more difficult than it should have been. We hope that HerRoom continues to improve its return standards in the future.
Overall, if you’re in the market for undergarments, sleepwear, or swimsuits, we think HerRoom is a great option to try.
HerRoom Promotions & Discounts
This HerRoom Bras review found a few ways to save money:
- Final sale section with discounted rates up to 70% off
- Sign up for email notifications for 10% off your first purchase
- They offer multiple sales at a time. For example, some colors of the Hanky Panky Signature Lace Thong are $5 off
- Free standard shipping on U.S. orders over $70
Where to Buy HerRoom
HerRoom does not offer in-store locations. Instead, you can shop directly at HerRoom.com.
Where is HerRoom located?
HerRoom is based in Dallas, Texas.
Where does HerRoom ship from?
HerRoom products ship out of the United States. Standard shipping in the U.S. costs $5 and delivers within 2-6 business days. Orders of $70 or more qualify for free standard shipping.
The company ships to over 100 international companies through Borderfree. Your shipping costs will be calculated and guaranteed during the Borderfree check-out process. These fees are dependent on what you are purchasing and where you live.
They offer price options for Canadian customers:
- $40 CAD or less is not subject to customs duties and taxes
- $40–$150 CAD is not subject to customs duties, subject to taxes only
- $150 CAD or more is subject to customs duties and taxes
Once your package has shipped, you will receive an order confirmation email with your tracking information.
What is the HerRoom Returns Policy?
HerRoom accepts returns within 30 days of purchase on a case-by-case basis. The company wants to ensure customer satisfaction. So, they offer exchanges when there is a reasonable issue with the quality or fit of an item.
To qualify for a return, items must be clean, new, odor-free, unwashed, and must have the original tags attached. If your product is returned and approved within 30 days, you will receive your money back to the original form of payment. Final sale items are not eligible for a return.
To start a return, you can download a pre-paid return label and $6 will be deducted from your refund credit. Otherwise, you can mail the product(s) back yourself.
How to Contact HerRoom
If you have any questions after reading this HerRoom bras review, you can contact their customer service through:
Chat and email services are available Monday through Friday 8 am to 7 pm CT, while phone lines are open between 8 am and 5 pm.
Still searching? Check out our reviews for other top bra brands and see how they stack up!